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Crowne Plaza Hotel London-Heathrow

Certificate of Excellence
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Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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Crowne Plaza Hotel London-Heathrow
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1,818 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Airport Hotels are in a different category and mostly used for convenience as opposed to stays in hotels booked while "on the road". The Crowne Plaza Heathrow proved very convenient for an overnight rest stop before heading home to Australia at the end of a very long trip. Check in was prompt and we were very happy with our room... More 

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Northampton, United Kingdom
Top Contributor
76 reviews 76 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very welcoming and helpful. Beware if offered lounge upgrade we accepted this however we found that despite immediately accessing the lounge what food there was was being removed to a strict time table, and the next 'round' of food cheese & biscuits was not due until 9pm. Check the timing before accepting this offer. Our room was very comfortable especially... More 

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Top Contributor
67 reviews 67 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is one of the best Crowne plaza overall in London. It is unbeatable for value compared to any other Crowne Plazas. It could however do with an update of the rooms and get to the level of the Battersea one. There is an excellent indian restaurant within the hotel building and the breakfast is of good quality and varied.... More 

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Leicestershire UK
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I've stayed in several Crowne Plaza hotels and was pleasantly surprised by this one. The rooms are lovely, beds very comfortable. Easy drive to the airport. There was a bad smell in the breakfast room and also outside the front door, drainage problems possibly. The staff tried hard but there didn't seem enough of them at busy periods. I will... More 

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Cardiff, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here two nights early this month, and was upgraded to a suite. A very comfortable bed, and a large room with a decent sized desk to work on. Breakfast was great and the Indian restaurant is excellent. Definitely going back there. A lovely "pub" bar which is a great improvement on the usual large, cold hotel bars Parking... More 

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Milton Keynes, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this hotel for the third time. The hotel has a great location and is convenient for flying out when you have early flights. We enjoy the lounge area downstairs and we usually find the rooms and general areas in good condition. On our most recent trips we felt the rooms were looking a little tired however... More 

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Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel probably six times over the last year or so. Rooms are great no complaints there. Food and service at restaurants horrible. Every time I go its gotten worse. I arrived at 6:30 a.m and my room wasn't ready. Front desk clerk insisted she wasn't going to give me a room till three even though... More 

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Stafford, united kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is of a very high standard, ideally situated for the airport or any attractions in the London area as there are good transport links. The only down side is that it is used to accommodate flight crews and flight passengers from delayed/cancelled flights so breakfast was a bit traumatic with large queues to get anywhere near the restaurant... More 

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London, United Kingdom
Top Contributor
66 reviews 66 reviews
17 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've usually stayed at the Holiday Inn on Sipson Way whenever I need easy / early access to Heathrow Terminals 1, 2 or 3, but as that hotel is no longer a part of the IHG group, I decided to give the Crowne Plaza Heathrow a test run. It's a bit further away, and we waited an age for the... More 

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Kilmarnock
Top Contributor
53 reviews 53 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was staying overnight to attend a meeting at the hotel the following day. Finding the shuttle bus stand was easy at terminal 5 however it did take about 40 mins for the bus to arrive. It costs £9 for a return ticket which I thought was quite reasonable. The hotel itself is quite a distance from the airport and... More 

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