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Crowne Plaza Hotel London-Heathrow

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Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Crowne Plaza Hotel London-Heathrow
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2,168 Reviews from our TripAdvisor Community

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York
Level Contributor
370 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The title kind of says it all. From easy access getting there by road to easy transport "Hoppa bus" to the terminal - everything was first class. Our room was typical Crowne Plaza standard which means good. The reception staff were excellent & the bar guys from Portugal & Slovenia (I think) were both mega friendly. We snacked rather than... More 

Helpful?
Thank BruceYork
Bracknell, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I visited the hotel back last year on the 20th November and we had a terrible stay which was mentioned to the hotel, the air conditioning in our room just was not working and at 11pm that same night the concierge came into our room and proceeded to check the air conditioning and only an hour later confirmed that it... More 

Helpful?
Thank Prerna K
Bolton, United Kingdom
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Friends reunion in London. Very convenient for driving in and out of London being next to M4 Junction 4. Plenty of parking (extra charge) means space at any time getting into the hotel. Usual swift friendly check-in to a quiet and comfortable room even though the airport and its flights are visible. Everything is very comfortable even though the decoration... More 

Helpful?
Thank Hyenaoffal
Holmes Chapel, United Kingdom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here foe one night back in january! room was a good size with the lovely dressing gown, the usual shampoo, conditioner all moulton brown! had a very reasonably priced meal in the irish bar! Bar was very busy and actually could have been twice the size and still have been busy! Bed very comfortable. A great start to our... More 

Helpful?
Thank TraceyH1611
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi TraceyH1611, Thank you for your feedback, it is very much appreciated. We are so happy to know that you enjoyed yourself with us. We love to know when our guests enjoy themselves, as this makes us as a hotel feel that we are doing the best we can, in order to please our guests like yourselves. Thank you again... More 

Scotland, United Kingdom
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Check in was efficient, room was well equipped with everything you need after a long flight. Bedding was great and overall amenities excellent. Room service was a little limited but reasonable quality and decent value for London. The breakfast was very good with fresh fruit, yogurts, honey etc and the usual buffet items one would expect. Overall a very good... More 

Helpful?
Thank Paul F
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi Paul F, Thank you for your feedback, it is very much appreciated. We are very happy that you were happy with your stay. We love making our guests feel comfortable and we are glad to know we achieved this for you. Thank you for staying with us, we hope to see you again very soon. More 

Stirling, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My daughter and I had a very enjoyable overnight stay. Delighted at check in to be told we had a Club room with access to lounge with drinks and snacks. Disappointed that we only had 20 minutes left until it closed at 9pm but we made the most of it. Would love to stay again as pool looked very inviting.

Helpful?
Thank Valerie738
SONAL K, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi Valerie738, Thank you very much for your lovely comments, we very much appreciate your feedback. We are happy to hear that you were happy with your stay and our facilities. However we are sorry to hear that you and your daughter weren't able to completely enjoy the facilities due to the timings. One the other hand it is an... More 

Cornwall, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We had a family break during half term, although it was a very busy time the hotel was enjoyable. Comfortable rooms and friendly staff. Excellent selection of food for breakfast. The only thing that irritated me was the mugs and towels.......four people in a family room and we we're left 2 mugs and 2 towels each day. Never mind.

Helpful?
Thank J H
SONAL K, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi J H, Thank you for your feedback, it is very much appreciated. We are very happy to know that you enjoyed your stay here, I would like to apologise for the inconvenience caused for the towels and mugs. I will be sure to pass this on the housekeeping manager. Thank you again for the comments and we hope to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

My daughter and I stayed overnight here. The room and beds were great a twin room with two double beds. Food in the restaurant was delicious. We stayed until 5pm on day of departure and had a lovely relaxing day. The staff in every area of the hotel couldn't have been more helpful or nicer. Will definitely stay again.

Helpful?
Thank A TripAdvisor Member
SONAL K, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi there, Thank you very much for your feedback, it is very much appreciated. We love that you had an enjoyable time with us and we love to know when our guests recognise our staffs effort. We are happy to know that you were happy with everything in the hotel. We are very much looking forward to you staying with... More 

Hong Kong, China
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for one night in December 2015 before our flight home from Heathrow Airport. We stayed in a room with 2 double beds which was adequate for 2 adults and 2 children. The room was comfortable, clean and tidy. The hotel is a charmless property obviously aimed at travellers using Heathrow. It is worth noting... More 

Helpful?
1 Thank David M
SONAL K, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi David M, Thank you for feedback, we appreciate you taking the time to tell us about your stay. Firstly I'd like to take the opportunity to apoligise that your stay with us wasn't the best for you. As a hotel, we aim to be nothing but the best. Your feedback has been passed on to the manager in order... More 

Welwyn Garden City, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at CP Heathrow usually around 4-6 times a year on business as we have a company account and our office is nearby at Stockley Park. The hotel is perfectly located, with a free shuttle to the park around every 15 minutes. I stayed this week, and as usual the room was very comfortable, however I noticed a few... More 

Helpful?
Thank Laurettac81
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Hi Laurettac81, Thank you for your feedback. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables... More 

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