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Crowne Plaza Hotel London-Heathrow

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Stockley Road, West Drayton, West Drayton UB7 9NA, England
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1 room 1 guest
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Crowne Plaza Hotel London-Heathrow
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1,964 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1964)
  • Mar-May only
    (504)
  • Jun-Aug only
    (621)
  • Sep-Nov only
    (467)
  • Dec-Feb only
    (372)
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Nottingham, United Kingdom
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed yesterday NEW

Usual slow check in blamed on the computer being slow. Then allocated a room as far away from reception as possible ( is it only me who finds hotels allocate rooms from the outer reaches then Inwards ? ) . The building is to hot the corridors are to hot and therefore uncomfortable to their guests.

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Doncaster, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Checked into the hotel by Shannon who was very pleasant and helpful. Had an enjoyable snack and drink in the bar, again very good service. To top it all we were very well looked after in the Club room by Atilla who made sure our glasses were never empty.

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Leeds, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed yesterday NEW

I don't usually write bad reviews but think this hotel warrants it! Now the hotel its self is very nice lovely rooms and bed really comfortable. But the staff are useless. Very slow moving lazy people most of which can hardly speak or understand English. wait in a que 20 minutes for breakfast to be shown to a table that... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed here as part of the legoland package,room was clean and tidy,shower was perfect and bed was really comfortable.the staff were really friendly at reception and in the restaurant however not so friendly in the gift shop.we used the pool and jacuzzi etc that was brilliant with towels provided by the hotel...breakfast was perfect in every way

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Manama, Bahrain
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

very comfortable place in all aspects, couldn't ask for more. Check-In done in minutes by very friendly staff. I have booked half board package. I was happy with breakfast. My only remarks , for people with half board package, is that dinner for kids is very limited especially for people whom avoid pork meat. For adults you restricted to choose... More 

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Toronto, Canada
Level Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family of 4 (2 adults + 2 children) stayed for only 1 night at this hotel because of it's close proximity to Heathrow. Unfortunately, I don't think I will ever book this hotel again. Here's the reason ... upon arrinval, we noticed that this hotel looks very outdated from the outside so I was already getting pretty worried. The... More 

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Lincolnshire, UK
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've stayed here a few times and been y each time. Clean, efficient checkin and check out, good choice of bars and als a great health centre with a nice pool. We usually leave the car here too and it's kept on site so you are able to leave things in the car before you fly and vice versa.

Was this review helpful? Yes 1
East Anglia, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

…… so good we over slept after our long haul flight, thus making our homeward journey 2 hours late, have used this hotel on many occasions never been disappointed , easy to locate, good parking, Receptionist at check in and out first class, rooms good, restaurants and bar fine, will be returning again soon..

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for one night before an early flight from Heathrow and found this hotel to be great value for money. I used the hotel Hoppa bus from terminal 3 to get there at a cost of £5 single fare or £10 return. Check in was easy I got seen straight away and the guy at the desk was... More 

Was this review helpful? Yes 1
CP Heathrow G, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Louladbrooke1, Thank you for your lovely review following your recent stay at the Crowne Plaza London-Heathrow. I am glad you felt that overall your experience was a pleasant one. Warmest regards, Matt Spoard Guest Services Manager More 

c
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed pre and post our holiday. Asked for early access to room on way back from US and told no problem. When we arrived it took 2 hrs and 3 asks at reception before they would let us have the room. While waiting my husband needed the disabled toilet. Staff directed him to the wrong part of the hotel. When... More 

Was this review helpful? Yes 1
CP Heathrow G, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear dis g, Thank you for being a loyal guest to our Hotel and brand over the last 15 years. I am delighted to hear that you liked the staff at breakfast in the morning. Our hotel is very proud of its level of service, cleanliness and quality of product. However it seems that we were not able to execute... More 

Hotel Review Summarization

What travelers say

  • Very good(23)
  • Car park(15)
  • Swimming pool(10)
  • Hoppa bus(9)
  • Room service(8)
  • Very nice(6)
  • Next morning(5)
  • Priority Club member(4)
  • Friendly and helpful(4)
  • Night stay(3)
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Dining (10)
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Dining (27)
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Hotel & grounds (53)
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Pool/beach area (3)
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Room/suite (50)
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Bathroom (7)
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Business center/function rooms (12)
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View from room (3)
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Other (30)
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