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Crowne Plaza Hotel London-Heathrow

4.0 of 5 Stockley Road, West Drayton, West Drayton UB7 9NA, England
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Certificate of Excellence 2014
Crowne Plaza Hotel London-Heathrow
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Crowne Plaza Hotel London-Heathrow
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1,721 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheshire, UK
Top Contributor
132 reviews 132 reviews
51 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for an early morning flight and stayed on the club floor. Our first room overlooked the bins so got them to change it to overlook the car park which was fine. The lounge was not that great, not to the usual standards of intercon group, a lack of snacks and had to chase for milk, but the staff... More 

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Chigwell, United Kingdom
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent parking. Signage to hotel from M4 lacking. Great quick check in. Beautiful room upon arrival. Very large, good bathroom, clean room with two very comfortable beds. On 2nd floor. The room post flight on 3rd floor; however, was very small, stained and grubby furniture, desk chair back was not fixed and bathroom had a cracked bathroom sink. Not what... More 

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Avon, CT
Top Contributor
171 reviews 171 reviews
95 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I usually stay at the Holiday INn just down the street, but I stayed here last Fall and decided to do so again in order to up the tally of brands of IHG that I use this year. Easy bus transfer from all the terminals using the Hoppa Bus. As the previous reviewer mentioned, it isn't free and it is... More 

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear biztrav123, Thank you for your lovely review following your recent stay at the Crowne Plaza London-Heathrow. It is great to see you point of so many aspects you enjoyed while at the hotel. You have also left some helpful tips and pointers for others to use, if they choose to stay with us in the future. I really hope... More 

Cardiff, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here on a Friday night prior to a morning flight out of Heathrow. The hotel is just off the M4 if you’re arriving by car which makes it very easily accessible. I opted for public transport from Central London, so I arrived on the Underground at Hatton Cross (cheaper than using a Heathrow station) and got a cab to... More 

Was this review helpful? Yes 1
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Alexander D, We are delighted to hear that you enjoyed Eriki and also found the rooms to your satisfaction. Our hotel is very proud of its level of service, cleanliness and quality of product. However it seems that we were not able to execute an exemplary hotel stay experience due to the explanation that you were given regarding the... More 

RCGenk
Top Contributor
137 reviews 137 reviews
103 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently stayed here during a business trip (1 overnight). The check-in experience was smooth, and quite welcoming. Because I had checked in early [from an overnight flight], the person assisting me was kind enough to give me a quiet room so that I could catch up on some sleep. Nice touch! Rooms are adequately big, and provide all necessary... More 

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CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear RCGenk, Thank you for your feedback following your recent stay at the Crowne Plaza London-Heathrow. It is wonderful to hear that you would consider our hotel again for any future visits to the Heathrow area and you found the staff's service a positive during your stay. We really hope to welcome you again in the future. Warmest regards, Matt... More 

Wiral UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 day business training programme, nothing special - a business type hotel ideal for the airport. Very clean and well presented, staff very attentive which makes a welcome change for this type hotel. Meals were of standard expected and likewise the waiting on staff. Quite a busy hotel for obvious reasons. Back there middle of March for... More 

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Daveoffshore, Thank you for your feedback and review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction & you feel the hotel is ideal for a Business stay. I look forward to welcoming you again in the middle of March, if there is anything you require for your... More 

UK
Top Contributor
53 reviews 53 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The conference centre of this hotel is outstanding. Can't remember anything better. There is a fully stocked area where conference delegates can access,tea,coffee,fancy coffees,ice cream (yes ice cream) biscuits,cakes,croissants,fruit and jelly babies all day long. You just help yourself. Makes the day pass a lot more pleasantly. The rooms are typical of a decent airport hotel with desk and comfortable... More 

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Tailwind25, Thank you for your review & feedback following your recent stay at the Crowne Plaza London-Heathrow. It is very pleasing to hear you used our refurbished conference area & you felt this was 'outstanding'. I will pass on your comments to the relevant teams for futher discussion on the aspects of your stay you have wrote about in... More 

Zurich, Switzerland
Top Contributor
125 reviews 125 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

After a warm welcome at the check-in close to midnight I asked if I could pay right away not to quoe in the morning. The answer was no, that would unfortunately not possible right away due to legal resons (something related to VAT). But what a nice surprise, the invoice was delivered to my room in the morning without asking... More 

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Jens H, Thank you for your kind 5-Star review following your recent stay at the Crowne Plaza London-Heathrow. I am so happy that we were proactive and got your bill to you under the bedroom door so you were not held up in the morning as your requested. We do operate an 'Express Check-Out' option at the hotel, whereby... More 

Brighton, United Kingdom
Top Contributor
58 reviews 58 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay at CP LHR frequently and find it to be friendly, welcoming, comfortable and convenient. The Club Lounge is always a pleasure and the staff cannot do enough to ensure your stay is memorable. We used to find the lounge a bit hectic on occasions but of late the ambience has improved. Breakfast is good whether taken in the... More 

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CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ukbali, Thank you for your review & kind feedback following your recent stay at the Crowne Plaza London-Heathrow. I am very happy to hear your feel that the atmosphere in the Executive Club Lounge has improved recently and is to your satisfaction. I will certainly also pass on your comments about the toaster at breakfast to our F&B Director... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second stay in as many weeks, and although not everyone has been beaming from ear to ear )which could be slightly worrying), the welcome and interractions with the team have been first class. Nothing has been too much trouble and I am looking forward to coming back soon. Special thanks to the restaurant manager Thedanh Bui and... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Rushton Dave, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I will be passing on your comments to the team in Orwell's about the service they gave you & we are so happy to hear you found all the staff so accomodating. We really look forward to welcoming you again in the future.... More 

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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Business Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Romantic Hotel in West Drayton

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