We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel London-Heathrow

Certificate of Excellence
Hotel website
Hotel deals
Stockley Road, West Drayton, West Drayton UB7 9NA, England
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Hotel London-Heathrow
Professional photos View all
Browse nearby
Crowne Plaza Hotel London-Heathrow
Add Photo Write a Review

1,923 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    738
    760
    267
    106
    52
See reviews for
475
585
172
428
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1923)
  • Mar-May only
    (504)
  • Jun-Aug only
    (580)
  • Sep-Nov only
    (467)
  • Dec-Feb only
    (372)
All months
Builth Wells, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stay and park my car at this location very often, I just love the welcome I get here each time I return, the people are just so friendly. Room wise I always stay on the 4th floor which has a nice Club Lounge which you can relax in with drinks and canapes in the evening.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed in a quad room with our two children (5&12) before a flight from Heathrow. The room was neat and the beds were comfy. The price of food and drink was steep, but we expected that. We paid £8 for a family movie in the room and around £50 for room service (sandwich, two burgers, an icecream and some... More 

Was this review helpful? Yes
Doncaster, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stay at this hotel quite a bit and out of the IHG group of hotels I like this one, the staff are always helpful and welcoming, the club rooms are always spotless, the club lounge always has a nice relaxing atmosphere which is great after a long day at work. The food is good without being excellent but I... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Neil B, Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

Aberdeenshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel for one night due to delayed flights resulting in a missed connection. The hotel had put a buffet on for everyone who was staying there due to missed connections which seemed like a good idea, however, the food looked as if it was the left overs that they didn't manage to sell during service. The... More 

Was this review helpful? Yes 1
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Pauliepocket, Thank you for taking the time to share your feedback about your recent stay. I am sorry that you were disappointed and did not enjoy your stay as encountered some challenges and please accept my apologies. This is unusual and not the standards we aim to provide. Your comments have been shared with the relevant departments to ensure... More 

Bedford
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For an airport hotel this was unexpectedly very good. Check in was quick and also courteous. We did a park and stay deal but would only recommend the hotel part as the parking company was below the standard of other companys we have used at Heathrow.Beware though,if you do park your car overnight at the hotel then it will cost... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Unwell, Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my favourite hotel around heathrow and we do tend to book it just to be away from home. This is near heathrow at the same time reasonably cheap. Definitely a 5 star hotel with good swimming pool and look. The parking however is £8 per day and charge for parking for guests as well.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Mahadev S, Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! May I add that parking is £15 per day. I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This hotel was the perfect place to spend a night after arriving at Heathrow in the evening! The room was spacious and extremely well-fitted, with a sofa, desk, and chair, as well as lots of complimentary items. Everything was very comfy. The restaurants in the hotel have a varied array of excellent food. The spa area is excellent. The pool... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear James T Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

Loughborough
Level Contributor
10 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Crowne Plaza chain comes with certain expectations; the Heathrow hotel exceeded these. This was less about the accomodation (well up to the expected CP standard) or the food and beverage facilities (again, excellent, do try the Eriki Indian restaurant) but more on the basis of the interaction with the hotel staff. We received more than an 'industry standard' welcome... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear OldDeuteronomy, Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

San Francisco, California
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I usually avoid airport hotels but in this case I had no choice because of an early morning flight. I arrived at 7:15PM to be told that my room was not ready. Needless to say I was not happy. The receptionist Noelia was very apologetic and diplomatic. She gave me a voucher for dinner. In the restaurant I had an... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear jmutlow, Thank you for taking the time to share your feedback about your recent stay. I am sorry that you had a challenge on arrival and please accept my apologies. It is great to hear that this challenge was handled well and we are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming... More 

1 review
5 of 5 stars Reviewed 1 week ago

Very friendly staff all over the hotel, enjoyed the comfortable room and the customer care very much, Bar, Pub and Restaurant available for Dinner, good choice for English/ Continental breakfast, coming back for sure!

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Sandra W, Thank you for taking the time to share your feedback about your recent stay. We are happy to read you thoroughly enjoyed your stay with us! I look forward to welcoming you back soon. Kind Regards, Ronan Assistant Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Very good(23)
  • Car park(15)
  • Swimming pool(10)
  • Hoppa bus(9)
  • Room service(8)
  • Very nice(6)
  • Next morning(5)
  • Priority Club member(4)
  • Friendly and helpful(4)
  • Night stay(3)
Questions? Get answers from hotel staff and past guests. Ask a question

328 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (257)
Viewed
Room/suite (116)
Viewed
Bathroom (44)
Viewed
Hotel & grounds (19)
Viewed
Business center/function rooms (3)
Viewed
View from room (2)
Viewed
Pool/beach area (1)
Viewed
Dining (10)
Viewed
0:48
Videos (2)
Viewed
Other (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (18)
Viewed
Bathroom (3)
Viewed
Dining (9)
Viewed
Business center/function rooms (4)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near West Drayton
1.4 mi away
Heathrow Hotel Bath Road
Heathrow Hotel Bath Road
#2 of 12 in West Drayton
4.0 of 5 stars 1,669 reviews
2.5 mi away
Sofitel London Heathrow
Sofitel London Heathrow
#1 of 24 in Hounslow
4.5 of 5 stars 5,973 reviews
0.2 mi away
Novotel London Heathrow
Novotel London Heathrow
#6 of 12 in West Drayton
4.0 of 5 stars 1,588 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Radisson Blu Edwardian Heathrow Hotel
0.4 mi away
Holiday Inn London-Heathrow M4, Jct. 4
1.8 mi away
Premier Inn Heathrow Airport - Bath Road
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Ready to book?
Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay