We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel London-Heathrow

Certificate of Excellence
Hotel website
Hotel deals
Stockley Road, West Drayton, West Drayton UB7 9NA, England
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Hotel London-Heathrow
Professional photos View all
Browse nearby
Crowne Plaza Hotel London-Heathrow
Write a Review

1,786 reviews from our community

Traveler rating
    683
    705
    251
    96
    51
See reviews for
449
547
159
390
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1786)
  • Mar-May only
    (456)
  • Jun-Aug only
    (491)
  • Sep-Nov only
    (467)
  • Dec-Feb only
    (372)
All months
Arizona
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had used this hotel several years ago the night before flying out of Heathrow and decided to stay here again. It's in a good location with shuttle service to and from the terminals every half hour. The hotel itself if very busy but the staff at the reception desk and in the restaurants are very friendly and attentive. Our... More 

Was this review helpful? Yes
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is close to many transport links into central London. It is also very near Heathrow airport; it can be reached from the airport by taking the Hoppa bus from every terminal-£4.50 one-way. It stands next to a Novotel and only a short walk away there is a typical English pub with bar food. Prices of the rooms are... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Judith W, Thank you for your 5-Star review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed the hotel and have mentioned so many aspects of the service that you enjoyed in this feedback. I look forward to hopefully welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services... More 

Derby England
Top Contributor
52 reviews 52 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Have stayed here numerous times and think it is one of the best hotels for Heathrow. We especially like the free pool and sauna, and the bar is nice too. This time we decided to treat ourselves to a room upgrade with club lounge facilities. The room was a bit larger with a full sized desk (which we didn't need... More 

Was this review helpful? Yes
Waterford, Waterford, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We used the Crown Plaza as a base for visiting a number of places in west London and I find it hard to fault it. Room was lovely and fitted 2 adults and 2 kids fine. Free wi fi much appreciated and not only by the youngsters, Pool was fine if a little dated. We did not use the restaurant... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Conor R, Thank you for your great review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction and I will make sure Issy is made aware of your kind words about her service. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard... More 

Cheltenham, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I enjoyed my stay at Crowne Plaza Heathrow. Check-in was efficient and as an IHG Platinum member I was upgraded to a club room, although opted not to include the lounge access which would have been additional cost. I also enjoyed the complimentary welcome drink and snack from the bar. The club room was great; spacious and provided all I... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear idleauk, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction and I will certainly pass on your breakfast suggestion for Platinum members onto the F&B team for further discussion. I look forward to welcoming you again in the near future. Warmest regards, Matt... More 

Canadian in Wales
Top Contributor
71 reviews 71 reviews
47 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is nice - where it counts. My room was well appointed and quiet. Shannon, who checked me in was the epitome of friendliness and grace. There are two restaurants in the hotel - including a pretty decent Indian. The pricing of this hotel is such that you should be able to get a room for under 100 GBPs... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear HannahHughes, Thank you for your very kind review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction and Shannon at Reception made you feel so welcome. I will be sure to let her know about your feedback & mention what a great impression she gave you of the... More 

Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself was nice and the rooms lovely. Bar also great but food in the restaurant nothing special. We booked dbb and ordered from the menu rather than take the buffet. Service wasnt great, first forgetting our booking, then asking us to pay and arguing when we said we were dbb. My advice, nice hotel but don't expect too... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear CAH5816, Thank you for your review and feedback following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction and I will be sure to let our management team know about your comments. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services... More 

Plymouth
Top Contributor
79 reviews 79 reviews
47 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose to stay at this hotel before an early flight to Bali. The room was adequate with a comfortable bed and nice linen. The staff were very helpful and even remembered to give us the wake up call we requested. Having decided to eat in the Brasserie restaurant which had a very similar menu to the bar and the... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Seggiesmoggie, Thank you for taking the time to share your feedback about your recent stay. We are very sorry you had a disappointing stay and poor experience. Thank you as well for your constructive feedback, rest assured we are taking your feedback on board to ensure no other guest is inconvenienced likewise and these have been shared wit the... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely staff, quick & easy check inn, room was huge for just old me & the desk was big enough for me to spread all my work out & actually get some done! Restaurant was again friendly, food seemed very rushed, they literally cleared my starter & the guy was waiting with my main! The food wasn't fantastic & I... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Vickandrews, Thank you for your wonderful review & feedback following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear the hotel was to your satisfaction and you will be back. I will pass onto the Chef your comments about the Steak. I look forward to welcoming you again in the near future. Warmest regards, Matt... More 

Burgess Hill, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a short hop to the airport via the H1 National Express service. The rooms are comfortable and the bars and restaurants are acceptable. No large uplift on prices in these areas which makes a nice change. We booked a parking included package which was very good value and despite the longer transfer time from the airport, worked... More 

Was this review helpful? Yes
CP-MgrGuestRelations, Guest Services Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Dan C, Thank you for your kind 4-star review following your recent stay at the Crowne Plaza London-Heathrow. I look forward to hopefully welcoming you again in the near future. Warmest regards, Matt Spoard Guest Services Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

313 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (249)
Viewed
Bathroom (44)
Viewed
Room/suite (115)
Viewed
Hotel & grounds (19)
Viewed
Business center/function rooms (3)
Viewed
View from room (2)
Viewed
Pool/beach area (1)
Viewed
Dining (10)
Viewed
0:15
Videos (1)
Viewed
Other (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (64)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (20)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Bathroom (3)
Viewed
Dining (7)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question