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Holiday Inn London-Heathrow M4, Jct. 4

4.0 of 5
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Sipson Road, West Drayton UB7 0HP, England
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1 room 1 guest
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Holiday Inn London-Heathrow M4, Jct. 4
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1,452 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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    (353)
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Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First of many stays here, and it's been an uphill struggle thanks to the hotel hoppa bus from Heathrow Terminal 2. The holiday inn website forgets to mention how infrequent the transport is and also that it costs £5 single or £9 return! This is why I've gone four stars, if I'm honest. Now, the hotel. I booked a standard... More 

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for posting a review. I am really sorry to learn that you had a struggle to reach the hotel on the Heathrow Hoppa. From Terminal 2 the service runs every 20/30 minutes depending on the time of day. There is a note of the charge for the shuttle on our website, under directions, however is does... More 

Mold, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful and clean hotel with a lovely sitting area in the lobby, good gym, and ample rooms sizes. However, the costs of drinks were extortionate 2× apple juice, 1× coke and 1× wine was almost £18.00 and the resturant was very small for such a busy hotel; that said the food was hot and the staff were very helpful, pleasant... More 

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for your review and thank you for mentioning how beautiful and clean you found us. Our Housekeeping Team really do work hard to keep us fresh and new. It was good to know you found the food to be good and that the team looked after you. We really appreciate your review and look forward to... More 

Denbighshire, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We had such a lovely time staying at this Hotel earlier this year we thought we would go back. What can I say but very very disappointing the room wasn't to the standard we had previously and the food was awful! The hotel was very busy but the standard has really slipped. Our experience this time has put us off... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

I am really very sorry to read of your disappointment and please accept my sincerest apologies for our shortcomings. I would really appreciate it if you could contact me so I can obtain further feedback to ensure remedial action is taken and I have noted my email address below. Once again, please accept my sincere apologies and I look forward... More 

Travelers are raving about these West Drayton hotels

Hull, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

An excellent hotel, nothing is too much trouble. Staff are really friendly and helpful. The food is particular good and great if your travelling with kids as they eat free with every adult meal. Me and my son recently stayed here to visit LEGOLAND, it is a short drive away so perfectly situated. The only issue I had was that... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you so much for your review, we are so pleased you chose to stay with us whilst visiting Legoland. It was good to hear that you enjoyed dining with us and that the team looked after you. I was sorry to hear that your sat nav did not bring you to the hotel and thank you for advising other... More 

Bristol, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Because of an early flight next day we stayed overnight. We got the booking through Holiday Extras as a 'Mystery Hotel' having had good ones previously. this was at £31.50 plus £9 fro one way tickets on the hopper bus the next day. The room was on the 7th floor and gave distant view of Heathrow movements. It was clean... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

We are so pleased you enjoyed your stay with us, we appreciate you taking the time to post a review. We do hope that we can welcome you back again in the future when travelling from Heathrow. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I use this hotel quite often while in England, it's not the best in terms of connections and other stuff but if you are looking for smiling people that will welcome you in a business hotel this is definitely your place...

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

I am so pleased that you choose to stay with us when in England and that you find our team to be happy people. We do hope that you will come back to stay with us again soon. Thank you so much for your review. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Barry, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here the night before collecting my wife from Heathrow and the service was second to none. Had a late checkout and had booked for 2 so my wife was able to shower and take a nap. Breakfast was good and plentiful so in summary this is a hotel I will stay at again.

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

We are so pleased you enjoyed your stay and for giving us top marks. It is great to know that you will be back to stay with us again in the future, we very much look forward to welcoming you. Thank you so much for your review. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

When on holidays abroad very first thing you are told at welcome meeting. Where to find a Dr. A walk in centre could be anywhere. Taxi in agony vomiting and the runs ???. Your staff did not care never checked to see if my friend was dead or alive. Unforgivable customer service. I do have a gnvq level three myself... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you so much for your review and I am really sorry that we were not able to get an NHS doctor to visit. Our local doctors’ surgery confirm that they would not be able to offer a visit from a doctor to the hotel. They have advised that a UK resident could register as a temporary patient if there... More 

New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

Terrible service...rude at front desk during check in ....told them our booking was including breakfast they denied then agreed saying for one person only of the couple( ridiculous answer) .had booked an executive room which clearly showed wi free...they denied then agreed....worst experience ever in any hotel.... Would not recommend any holiday inn as we had booked at holiday inn... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for posting a review of our hotel. I was very sorry to learn of the poor service you experienced and please accept my sincerest apologies. I would really appreciate the opportunity to investigate further so I can ensure the necessary remedial action is taken and if you could contact me at your convenience I would be... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Would definitely recommend. Only problem is that the fridge in the room is nowhere near a plug socket and parking is an additional cost. Food was of a very high standard and served to the room piping hot

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for your '5' star review and we are so pleased you found us to be good and would recommend us. Chef and his team are pleased you enjoyed dining with us and found the food to be of a very high standard. I was sorry to learn that the fridge had not been placed near a... More 

Hotel Review Summarization

What travelers say

  • Very good(10)
  • Car park(8)
  • Shuttle buses(8)
  • Hoppa bus(4)
  • Reception area(3)
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