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Holiday Inn London-Heathrow M4, Jct. 4

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Sipson Road, West Drayton UB7 0HP, England
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Holiday Inn London-Heathrow M4, Jct. 4
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Ranked #5 of 12 Hotels in West Drayton
A recent review
3 of 5 stars reviewed yesterday
Michael H Brisbane, Australia
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1,278 reviews from our community

Traveler rating
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218
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334
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

A very bland and ordinary hotel, very much in the American chain style. Staff are good, well trained and helpful. But, unforgivable for a modern business oriented hotel, there is NO FREE INTERNET. Worse, internet will cost £25 per day! Located a long way from the airport, transfer by shuttle bus (also not free, be prepared to pay £4.50 each... More 

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Mumbai (Bombay), India
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

the hotel is just near the bus station that provides free bus shuttle service to the airport. dont use the hoppa bus as that is very costly. use the regular bus which provides free service to the airport. the hotel is good with big rooms. the wifi is free for members and the quality of hotel is excellent. the reception... More 

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Aberdeen, United Kingdom
Top Contributor
251 reviews 251 reviews
69 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

By its name you might think this is further from Heathrow but really its in the same bunch as all the Bath Road hotels. Checked in and got an IHG room on 8th floor and not sure if this is representative but if it is it means this is by far and away better than the other heathrow Holiday Inns.... More 

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Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for taking the time to post a review. Thank you for sharing your experiences, it was great to know you think we are the best, this is such a boost. Glad to hear that you will come back to stay when you are next flying from Heathrow we hope to see you soon. Thank you again.... More 

Shrews
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were made so welcome from the moment we arrived, Staff were great, Room spacious and spotless. The food excellent and plentiful. We had a three course evening meal, so much food to choose from, the Dining room was bright and spacious, the Brekfast was amazing the chose was mind boggling. We both left the restaurant very full.

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you so much for your ‘5’ star review. I am so pleased that we helped make your weekend away with your daughter wonderful, memories are so precious and the team are thrilled. Please do come back to stay with us again whenever you are next in the area. Thank you again. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Top Contributor
73 reviews 73 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel while we visiting Legoland. The hotel was comfortable and of a good standard without breaking the bank. The food was good with options for little people which went down well with my 5 year old. The staff were friendly which is always helpful. The rooms were tidy and clean and meet the standard expected of... More 

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

It was good to hear that you enjoyed your stay whilst visiting Legoland, thank you for your review. We were so pleased to learn that you will come back to stay next time, we look forward to welcoming you all. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Really good value. The staff are excellent and nothing is too much trouble. Reception staff Agi and Toni are worth special mention. It is as friendly as you want it to be. Good rooms, quiet. The restaurant is good as is the Irish type pub It's one I look forward to staying at.

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Agi and Toni are so pleased to see their name ‘in lights’, thank you so much for highlighting them. They will both be put forward for one of our recognition awards. We do hope you will come back to visit us again soon. Thank you again. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Ipswich, England
Contributor
11 reviews 11 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great example of how extremely well a big hotel can be run!! We booked a park and stay package which was fantastic value. Check-in was seamless with polite, friendly staff. Room service was courteous and efficient. I certainly wouldn't hesitate to recommend this hotel.

Was this review helpful? Yes 1
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

A ‘Perfect 5 stars’ thank you so much for your review. It was so good to learn that you enjoyed your stay with us and that you would recommend us. We do hope that you will come back to see us again soon. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Shaldon, United Kingdom
Top Contributor
340 reviews 340 reviews
55 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice clean and comfortable rooms. Friendly service. Nice bar. Helpful concierge and reception staff. Easy shuttle to Heathrow. Selection of bars and restaurants. Can leave car whilst away for a charge. Convenient.

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Love the title of your review – Excellent hotel for Heathrow! Thank you so much for for sharing your experience, delighted you found the team to be helpful, I will make sure they know this. Please do come back to stay with us again soon whenever you are next in the Heathrow area. Kind regards Fiona Mackenzie Andrew Guest Relations More 

Rochester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My Wife and I booked this hotel and car parking facility as were going to Australia to visit our daughter. We had an early flight so could not afford to be late at Heathrow for our flight. We booked in at reception, parked our car, I retained the car keys which is a feature I liked. We went to our... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you for your review, we are so pleased it was stress free. We offer great Park, Stay and Go packages and we do not take car keys as you have mentioned and glad you liked this feature. Chef is pleased that you enjoyed your fish, chips and mushy peas, cooked to perfection. I do hope that you had a... More 

Okehampton, United Kingdom
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed a warm welcome here, even though this is a large hotel chain. The executive room was extremely comfortable, and not much more in price. I booked this through booking.com and got the room for a very reasonable and competitive rate. We needed an airport shuttle the next morning, so thought we would buy our tickets for the shuttle... More 

Was this review helpful? Yes
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Thank you very much for sharing your ‘5’ star experience, I am sure fellow travellers will be helped by your review. Our executive bedrooms are fantastic and I am so pleased you had an excellent stay. Our Concierge can always book a taxi to the airport, charges are from £12 to Terminals 1,2 and 3 and from £17 to Terminals... More 

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