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Leonardo Hotel London Heathrow Airport

Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
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Leonardo Hotel London Heathrow Airport
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Leonardo Hotel London Heathrow Airport
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1,057 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (264)
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Hong Kong, China
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

Much not 'quite' finished. Probably opened too soon and lots of workmen (use the word loosely) in evidence in public areas. TV didn't work. Remote looked secondhand. Much confusion on getting to the airport. One person said you pay for the shuttle and another said there is a free bus 50m from the entrance.

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel overnight before flying back to Australia. When I booked it was still the Holiday Inn and upon arrival at Heathrow the Taxi driver took me to the wrong hotel (the holiday inn down the road)! After they sent me on my way I arrived are Leonardo. Upon arrivals the reception area was still under construction,... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My partner & I stayed here just for one night before a long flight to Australia! The bed was luscious and soft and your body melted into the mattress! The shower facilities were Good too. The only problems we had were that there we only a pub or MacDonalds to eat at near by, and the room service was good... More 

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LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear DavidM, Many thanks for taking the time to post a review of your recent stay Great to read you enjoyed an overall pleasant stay I have noted your comment regarding the front office telephone not being answered and I have passed this to the FOH Manager, to look into so other guests don't have this issue. Hope you had... More 

Nottingham
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Overnight stay at this hotel and got to say it's a breath of fresh air, great customer service, immaculate rooms, no dirt anywhere, cannot recommend enough. Would be nice to have some water feature in the lobby,maybe a fish tank?

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LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Humptynorttingham, Delighted to read you had a lovely stay. I will be sure to pass on your comments to all of my team Perhaps when the refurbishment is completed a fish tank will be a great finishing touch! I do hope my team and I can welcome you back again very soon! Best Regards Diane McTague General Manager More 

Athens, Georgia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night at the hotel and the room was nice, quiet, and staff helpful and friendly. We ate dinner in the restaurant and the food was good. The hotel is close to airport and we caught a free bus from airport to hotel. We only stayed one night because we were meeting a tour in downtown London the next... More 

Was this review helpful? Yes 1
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear FaithBGA, Many thanks for taking the time to post a review regarding your recent stay here at the Leonardo Hotel London Heathrow. Its a delight to read you had such a lovely stay. I do hope we will get the opportunity to welcome you back again when next in the area. Best Regards Diane McTague General Manager More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

was trying to call several times to reach the front desk, no one pick up the call ever. Checking in at 12am, stood there for 15+ minutes. 2 staffs working at desk, suddenly another guest showed up and she stayed for 2 nights. In morning she was "PROMISED " to have a family room and was being allocated to a... More 

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LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Gipc Many thanks for taking the time to post a review regarding your recent stay here at the Leonardo Hotel London Heathrow. Your feedback is very much appreciated and I want to extend my sincere apologies for the issues that you have encountered. I have passed your comments to the relevant HODs so please be rest assured that this... More 

Travelers are raving about these West Drayton hotels

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rate is reasonable. Room is spacious but the we were placed in a handicap room. the room is clean overall. A good choice if you are staying for transit. Walking distance to restaurants and mini shops. Hotel staff are friendly.

Was this review helpful? Yes
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear May24bee Many thanks for taking the time to post a review I am delighted you had an overall great stay I hope that my team and I can welcome you back very soon! Best Regards Diane McTague General Manager More 

Staunton, United Kingdom
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here overnight before an early morning flight. Had a good deal for a room only stay. Was a bit worried after booking by some of the previous reviews, but we needn't have been. Check in was quick and professional. The room was clean and fresh with a view out over the north runway. It was quiet, with there no... More 

Was this review helpful? Yes 3
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear ceri74, Many thanks for your review. I am delighted you choose to stay here at the Leonardo Hotel. The brand is new to the UK ,How ever we do have 95 hotels around Europe and the Middle East. The hotel is about to undergo a major refurbishment which when completed will change the ranking to a 4* Your comments... More 

Melbourne, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only stayed here for one night before flying out from Heathrow. Conveniently located right next to the airport but very quiet!! The lift was out of order when we where there so we had to carry our luggage up the stairs our room the friendly hotel staff however very kindly offered to help with this. Fantastic stay!

Was this review helpful? Yes 2
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear coops_em I am delighted you enjoyed your recent stay here at the Leonardo Hotel London Heathrow Great to read you had a fantastic stay. I will be sure to pass on your great comments regarding my team I hope the next time you are in Heathrow we can welcome you back! Kind Regards Diane McTague General Manager Only stayed... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed fir two nights and I couldn't fault the hotel so quite beings as it is so close to terminal two. Staff amazing very helpful food pricey but that's London for you. Management very visible and talking to guests upon check in. Helped with cases to room chatting all along the corridor. Made us feel very at home. Would recommend... More 

Was this review helpful? Yes 1
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear ab r Wow- fantastic comments I am delighted you had such a great stay I do hope that we can welcome you back again very soon Best Regards Diane McTague General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(6)
  • Hotel hoppa(4)
  • Next morning(4)
  • Central bus station(3)
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