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Leonardo Hotel London Heathrow Airport

Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
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1 room 1 guest
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Leonardo Hotel London Heathrow Airport
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1,075 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seminyak, Indonesia
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Receptionist inexperienced - I had to spell my name twice then she asked again what my name was twice - when she found it on her computer system said "Ohhhh Daniell" - Um yes!! Restaurant and bar under construction. Couldn't charge our drinks and dinner to one bill unless we stayed in the bar to eat. The restaurant was literally... More 

Was this review helpful? Yes 1
Nicosia, Cyprus
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Arrived late to stay overnight before our early morning flight to US but unfortunately reception could not give us our room for almost 2 hours as their system had problems. So after paying for a night to sleep and rest before carrying our trip we ended up hanging at bar and ended having the room just for 2-3 hours which... More 

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Suffolk, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night the hotel was having some building work done on the bar and restaurant but that was the only downside to the stay but it was not a convenience the room was clean and tidy over looking the airport terminal the staff were really helpful and friendly . The breakfast was of good quality and... More 

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LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Guest, Many thanks for taking the time to post a review. Great to read you had an overall lovely stay and that my team looked after you. The taxi service is by far a better way to travel to the terminals and the in-house company Corporate Drive provide an excellent service. We do have some great rates available when... More 

Vancouver Island, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I had read some reviews that worried me but I had no problems whatsoever. I was happy with my room and the amenities provided. The free city bus was easy to find. I recognize they are going through refurbishments and hopefully it will only get better. My room had an old smell of smoke and the shower unfortunately had very... More 

Was this review helpful? Yes 1
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear KrystynaJulia, Many thanks for posting a review regarding your recent stay. I am delighted you had a great stay and that my team looked after you. I do hope that when next in Heathrow you will come again and see the refurbishment completed When booking please contact the hotel directly for the best rates Best Wishes Diane McTague General... More 

Heathcote, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked when it was The Holiday Inn.They notified us of the change of name.At no stage did they tell us the hotel was being refurbished.When we got there staff were running around the place was in disarray builders painters electricians etc.a temporary dining room was set up and only a black sheet of plastic separated us from the drilling... More 

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LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Guest Many thanks for taking the time to post your review Delighted that IHG notified you, however IHG would not know the property was being refurbished, therefore they would not notify you. The refurbishment was necessary and my team and I have done what we can to ensure that all guests are looked after during their stay so that... More 

New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

As we had a stop-over at Heathrow, London overnight, I thought it would be a good idea to stay near the airport. The Internet booking with the Leonardo Hotel was fast and it was a good price. However, the hotel (and all the airport hotels like the Renaissance) is close (a 10 minute taxi ride), but very difficult to reach... More 

Was this review helpful? Yes 2
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Lindy Many thanks for your feedback, I would just like to clarify for the wider reading audience. *The Hoppa bus is 5GBP per person, this bus runs every 20 minutes and is easily accessible from all the terminals. *The free bus is also available on the main road outside the hotel *Taxi- is 10GBP to T2 &3 The hotel... More 

Amsterdam, The Netherlands
Level Contributor
152 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed out at Heathrow to save money as central London prices are so high. By booking through Expedia, I got an excellent rate at the Leonardo and it turned out to be a fantastic bargain for a very good quality hotel. It's quite close to the entrance of Heathrow airport itself, yet there is no noise at all. A... More 

Was this review helpful? Yes
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Jarko K, Many thanks for taking the time to post your review, I am delighted you had an overall lovely stay and that you got a great deal! I do hope that you will come back again in the near future Best Regards Diane McTague General Manager More 

Perth, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a Saturday night prior to flying out of Heathrow Sunday. First up, parking was free as the boom-gate was faulty, bonus. Seriously though, reception were friendly and efficient, our meal in the restaurant was superb and a credit to this hotel and our room was very comfortable. On the downside, there was some mould in the tile... More 

Was this review helpful? Yes
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Earleof2J, Many thanks for taking the time to review the Leonardo Hotel London Heathrow I am delighted you had such a great stay, I will be certain to pass your lovely comments directly to my team. We welcome all feedback both negative and positive as this does help my team and I to improve our service and products. I... More 

Ringwood, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights before flying back to Australia.Comfortable.Pleasant helpfull staff. nice healthy breakfast.So convenient to Heathrow airport.Thoughly reccomend.Clean.lovely room.easy to get to.reasonably priced

Was this review helpful? Yes
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Stephen V, Many thanks for taking the time to review the Leonardo Hotel London Heathrow. I am thrilled you had a great overall stay. Feedback is very important to my team and I, both positive and negative, as this does help improve the products and service. I do hope that next time in the UK you will come and... More 

Hong Kong Region, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly and helpful staff, very convenient for an early flight. I look forward to the renovated hotel in future. Will go back if I have to stay a night near the airport. Good value for money, the spa was especially good.

Was this review helpful? Yes
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Dreamlover 2015 Delighted to read that you had a great stay and that you enjoyed the treatments in the Spa. I do hope that my team and I can welcome you back very soon Kindest Regards Diane McTague General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(6)
  • Hotel hoppa(4)
  • Next morning(4)
  • Central bus station(3)
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