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Leonardo Hotel London Heathrow Airport

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Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
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Leonardo Hotel London Heathrow Airport
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Leonardo Hotel London Heathrow Airport
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979 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Staffordshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

fantastic staff and great to see a new branded hotel in the U.K. Will be the in place to stay once all the refurbishment has been done Hopper bus to and from airport and lovely spacious rooms. On site parking great advantage

Was this review helpful? Yes 2
LHLHA, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Abs1967-1972 May thanks for taking the time to review the Leonardo Hotel Heathrow I am delighted you had a great stay and that you would recommend us. We hope to welcome you back soon Kind Regards Diane McTague General Manager More 

Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is just near the bus station that provides free bus shuttle service to the airport. dont use the hoppa bus as that is very costly. use the regular bus which provides free service to the airport. the hotel is good with big rooms. the wifi is free for members and the quality of hotel is excellent. the reception... More 

Was this review helpful? Yes 1
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Guest, Thank you so much for taking the time to leave us your review. I am very pleased to hear that our hotel was located at a convenient location as per your needs. We look forward upon welcoming you in the near future. Kind Regards Sebastian Duty Manager More 

Perth, Australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Now this is a 'real' airport hotel! After traveling through Ireland and the UK for the month of February this year, I was pleased to finally hit a very reasonably priced hotel for my final night stay before heading back to Australia. The Holiday Inn - Heathrow (West Drayton) is a modern, stylish and well appointed hotel in every way.... More 

Was this review helpful? Yes 1
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Sean Thank you kindly for the great review of our property. We are always pleased to read that our triple glazing windows work and offer great sound-proofing. Glad to see that our location suited your travel needs and we look forward to your return. Kind Regards Sebastian Duty Manager More 

San Diego, California
Top Contributor
199 reviews 199 reviews
99 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took the local bus from heathrow when we landed which dropped us right out the hotel. This is great as the bus cost’s nothing at all. It was bus 423. Just walk outside terminal 5 and its right there. We arrived and were greeted and check in was very quickly. We were given a room on the first floor.... More 

Was this review helpful? Yes 2
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Jayda, Thank you very much for your feedback and we appreciate your useful comments and tips which will help other guests. Great to hear that you enjoyed the breakfast. We will pass on the positive compliments to our kitchen team. Happy to welcome you back in the near future. Kind Regards Sebastian Duty Manager More 

Israel
Top Contributor
85 reviews 85 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I fly a lot through Heathrow with an itinerary that requires an overnight stop. I look for a hotel that provides just that - convenient overnight stay. The Holiday Inn at Sipson Way provides just that. It is relatively close to the airport (one of the first shuttle stops), so you spend less time on the bus. Check in and... More 

Was this review helpful? Yes 1
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Watergrinder, Thank you very much for your feedback, I am very pleased to hear that our location was convenient as per your needs and that you had a comfortable nights rest. We look forward to welcoming you back soon. Kind Regards Sebastian Duty Manager More 

West Drayton, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel for a business trip 2 months ago as it was under the IHG banner and the Crowne Plaza was fully booked. Specifically booked as I am a Platinum Rewardsmember. Was therefore disappointed to see on arrival that it is now under the Leonardo Hotel banner., No IT wifi, no members lounge. Room basic, shower didn't work,... More 

Was this review helpful? Yes 6
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Guest I read this review with regret that we didn't meet your expectations on many levels- all I can do is offer my sincere apologies and take the necessary action where required. We are currently in the process of renovating the hotel and I hope that this does not deter you from visiting the hotel in the near future... More 

norwich
Top Contributor
90 reviews 90 reviews
43 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

i stayed here this month, March 2015, after being very impressed last time we stayed and really enjoyed my stay. This time we arrived via the hooper, H4, and as I went of get off the bus I stepped back on as the hotel says it's the Leonardo hotel. The hooper driver laughed and said "yes it's the old holiday... More 

Was this review helpful? Yes 3
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Dean, Thank you for your feedback. We sincerely apologise for your experience and the inconvenience caused with the Hoppa service. We will investigate this matter and take the necessary action. As you mentioned we have now changed to a Leonardo Hotel and are pleased to announce that we will be updating the rooms. We would love to welcome you... More 

London, United Kingdom
Top Contributor
52 reviews 52 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The shower in our room did not work. After calling reception, a lady asked us to move rooms and for the inconvenience we would be upgraded. At reception desk we were dealt with by a man, who did not upgrade us - we only found out after entering room and certainly couldn't be bothered to go back again - and... More 

Was this review helpful? Yes 2
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear Martin, Thank you for your feedback. Firstly I would like to sincerely apologise for the inconvenience caused by the shower and the mix up with your room on our side. I have notified our maintenance team to repair and we will take the necessary action to investigate. Glad to read that you enjoyed the dinner and breakfast and hopefully... More 

Blackpool
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights to pick up a friend and his dog from a flight. I made it clear when booking that I needed a hotel that was happy to accept th dog and the reservations line assured me that his hotel would be fine. We agreed the price and I booked On checking in I was informed that... More 

Was this review helpful? Yes 2
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear wmb1, Thank you for taking the time to leave feedback. I would like to sincerely apologise for not communicating the information better. We will investigate ways in which these charges can be made more clear for future guests. Glad to read that the location suited your needs and would love to welcome you back any time. Kind regards, Sebastian... More 

Sheffield, United Kingdom
Top Contributor
173 reviews 173 reviews
21 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is a quality hotel superb rooms nice bars And good restaurant. The rooms have everything you need very clean very modern very quiet. The food in the restaurant is excellent quality. The restaurant is buffet style so you can help yourself to the quality food. We would stay here again without hesitation.

Was this review helpful? Yes 1
LHLHA, Manager at Leonardo Hotel London Heathrow Airport, responded to this review

Dear chasweb Wow, thank you for the great 5 star review. We will happily notify our restaurant team of your positive comments and would love to welcome you and your friends back any time. Kind regards, Sebastian Duty Manager More 

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