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All 11 Hayes hotels

Holiday Inn London - Heathrow Ariel

3.0 of 5 Hotel   |   118 Bath Road, Hayes UB3 5AJ, England
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Ranked #8 of 11 hotels in Hayes
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667 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, United Kingdom
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at Holiday Inn London - Heathrow Ariel for a night as I flew in to Heathrow late one night and needed to fly out early the next morning. I was pleasantly surprised how easy the hotel is to get to (take the 111 bus from Heathrow Central Bus station - its free - and get off at Harlington... More

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear jonmcnamaradale Thank you for taking the time to review our hotel based on your recent stay. I am delighted you had a great stay and you enjoyed the service and the food and drink we had on offer. We do hope that you come and visit us again on your next stopover at Heathrow Many thanks Robert Galway Operations... More

Swansea, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

we paid more to stay overnight here than in the hilton before we travelled away but chose this for the day we landed before travelling back home to south wales. it is an absolute pain to get to, even though its so close there are no free shuttles back/fore the airport its 4.50 each for a single. the buses are... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear nikkijr93 Thank you for reviewing our hotel following on from your recent stay. I am glad you enjoyed your breakfast with us. I have fed back your shuttle bus experience to the bus company as generally they do deliver a good service to and from the hotel. I am regretful this affected your overall experience with us and I... More

Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A British Airways cancelled flight meant that they put us up in the Holiday Inn Ariel for the night. Not a hotel we would choose for ourselves. It was Ok and clean and the staff seemed friendly and helpful enough, but the bedrooms were not very large and had very noisy closing doors. It didn't matter how quiet you tried... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear 321uktraveller3 Thank you for your recent review and I am sorry to hear that your flight was delayed. I am glad you felt the hotel was clean and the staff friendly. I am disappointed you was not satisfied with your meal. I hope this was raised at the time to our team and that they had an opportunity to... More

Anchorage, Alaska
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is not too far from the airport. Its just a basic room with no wifi, really nothing to make it stand out. There is no hotel shuttle to London Heathrow, although there is a Hoppa bus that for about $10 will take you round trip.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Rone_AK Thank you for your recent review and I am disappointed you felt your stay was unmemorable. For future reference wifi is accessible in all bedrooms and public areas. We also have the hotel hoppa bus which runs to all terminals and frequently stops at the hotel from early morning till late at night. This is the same company... More

Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

Arrived here after 24 hours flying and check in was down so we had a drink in the bar which was ok as we needed one anyway! When we could check in we couldn't get a runway room which we had requested so this was a little disappointing but we were tired so nothing major. Had a lovely dinner and... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Flickpug Thank you for reviewing our hotel and I am delighted you had a good nights stay. Please could you contact me direct so I can get your details ready for you next stay with us this coming week so I can ensure your complete satisfaction. robert.galway@ihg.com Kind Regards Robert Galway Operations Manager More

Durham, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

Room smelled of fresh paint and had not been aired out.the room was cramped. No free Internet service and the Internet was 19£ per day. I would not recommend this hotel and Would not stay there again.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Lee W Thank you for reviewing our hotel and I am disappointed you felt that hotel was not up to your expectation. We are constantly updating and maintaining our room appearance and I am sorry to hear that there was a lasting paint smell from the last update. Please, I would recommend you join our IHG rewards club which... More

Suffolk England
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were away for over three weeks and booked a nights stay before and one after our holiday with free parking on site. The staff at reception were really pleasant and helpful especially when we arrived early. The room was clean and bed comfortable, but decor rather jaded and in need of refurbishing We felt it was excellent for what... More

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Fibitus Thank you for taking the time to review our hotel and I am delighted that you felt that the hotel was good value for money, clean with friendly reception staff. We are currently undergoing refurbishment to some of our bedrooms so I hope you visit us again to experience the difference. Many thanks Robert Galway Operations Manager More

Worcester, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Chosen after a very early long haul arrival for a day's rest before my next journey. Tiny room, very noisy service staff in the corridor, charged twice for breakfast (spotted by receptionist on check-out), unauthorised charge on my debit card, expensive wifi and finally they wouldn't call for a black-cab on check-out, only a mini-cab. Falls far short of any... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear JWL940 Thank you for taking the time review our hotel and I am disappointed to hear that you felt the hotel was not to your satisfaction. I wish we heard about the shortfalls you were experiencing at the time so we can put right any shortcomings and resolve any issues prior to checkout. If I can be of any... More

Vicenza, Italy
1 review
5 of 5 stars Reviewed 3 weeks ago

I would like to say a few words of thanks to all the staff at this great hotel. I made a business trip at the airport of Heathrow and I think the location of the holyday inn ariel is very beneficial for all the people who have to work inside the airport. The location of the hotel is not the... More

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Ivan782 Thank you for taking the time to review our hotel as it is very much appreciated. I am delighted you had a great stay with us and especially for mentioning numerous team members who made your stay that even more enjoyable. Our team are a great asset to our hotel and I am thankful they looked after you... More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Easy booking in, room small but for 1 night O K . Food was very good. Cab come on time as required for early flight from Terminal 4. What more do you need. 3rd time of staying here for early flights. Will use this hotel again.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear hardware44 Thank you for reviewing our hotel and giving us 5 stars. I am delighted to hear that this is not the first time staying with us and you felt the hotel was good value, clean and convenient with very good food. I hope to see you when you use us again on your next flight out of Heathrow.... More

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Additional Information about Holiday Inn London - Heathrow Ariel

Also Known As:
Holiday Inn London - Heathrow Ariel Hotel
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Middlesex
Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 11 hotels in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Official Description (provided by the hotel):
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport with the new Terminal 5. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and HSIA (High Speed Internet Access) The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 1, 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 5 every 15 minutes everyday. Adult price is 4.00 per person one way. From Terminal 4, take the Heathrow Express (Free) to T1, 2 & 3 and then take the Airport Shuttle as above. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 
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