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Holiday Inn London - Heathrow Ariel

3.0 of 5 118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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819 reviews from our community

Traveler rating
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    355
    198
    84
    42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bournemouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is constructed in a donut shape, so rooms are 'looking in or looking out.. I had a 'looking in' room. They are certainly compact, as I was on a three days course and just slept there I didn't really mind. If I had been staying in the room more it would have felt a bit claustrophobic and two... More 

Was this review helpful? Yes
Jerusalem, Israel
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here over my 15 hr flight layover at Heathrow. It is a nice clean hotel. It is supposed to be a 25 min ride away by the Hoppa Hotel Express, but be prepared when you head back to the airport for something to happen to slow down the express bus.

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear LynaeKenen Thank you for your 5 star review and we are delighted you could have a well earned rest during your stopover. We hope to see you again soon on your next visit. Many thanks Robert Galway Operations Manager More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in this hotel just for one night as I had an early flight. The room is quite small but I can understand it as we're in London. The room decoration is from 30 years ago. You can easily hear you neighbours talking or having a shower. Finally, I had a problem with the toilet, it didn't flush properly,... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Dallonses Thank you for sharing your review and I am dissapointed to read that you didn't enjoy your stay. Whilst being an old hotel (the first hotel to be open in Heathrow), which we consider to be quite unique and gives the hotel charachter. However, we are continually investing into the upkeep and refurbishment of the hotel. I'm soory... More 

North Conway, New Hampshire, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was originally booked to fly out of Birmingham to Boston, but the 23 hour aerial tour of Europe got less and less desirable. I was able to check out of Birmingham a day early and arranged a stay over at the Ariel, flying out 1 December directly out of Heathrow. I was greeted at the front desk by friendly... More 

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Elizabeth C Thank you for sharing your review of our hotel and I am delighted to read that you had a great stay and your would not hesitate to use us again when next in Heathrow. We look forward to welocming you back. Many thanks Robert Galway Operations Manager More 

Cornwall
Top Contributor
237 reviews 237 reviews
101 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here, as many do, for one night before an early flight the next day. Having stayed at many HI's in my time this one is fairly average and typical of larger city locations. Bus dropped me off outside hotel which was good and free from airport. When I arrived there was a coach party arriving so I joined a... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Newquaygreen Thank you for your detailed review and its great to see that there were elements of your stay, especially in the service that you appreciated. We value your feedback and hope to see you again soon on your next visit. Many thanks Robert Galway Operations Manager More 

Orlando, Florida
Top Contributor
248 reviews 248 reviews
87 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very close to Heathrow terminals. The inside rooms are quieter but very very tight, the outer rooms larger but noisier. The amenities are good for a tight place. The desk staff are very nice and quite accommodating. I would recommend booking ahead.

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your review of our uniquely circular hotel- its great isn't it?! We look forward to seeing you again soon. Kind Regards Laura Eggleton General Manager More 

Senior Contributor
35 reviews 35 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel really nice staff really friendly and helpful, had a nice breakfast. Only downfall is the parking charges, seems to be a lot of money staying in the hotel. Would use the hotel again if up that way, nice meals in the bar of an evening.

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your review- looking forward to seeing you again soon! Best Wishes Laura Eggleton General Manager More 

NH
Top Contributor
61 reviews 61 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I just arrived late from overseas and figured staying by the airport made since before my train trip in the morning. The price was great. And the Hoppa Bus does really add to the price that much. I walked into the disco.. I mean hotel about 11pm. When I talked to the clerk I literally could not hear her replies... More 

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your review, I was obviously disappointed to see that you have left our hotel unhappy. Please contact me direct using laura.eggleton@ihg.com so that I can make good your impression of our hotel and ensure that you want to return. Kind Regards Laura Eggleton General Manager More 

Carefree, Arizona
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived late for a one night stay before leaving London the next day. I had flown in from Paris, caught the Hoppa right to the hotel, got checked in quickly, and had a drink. The staff was friendly and helpful with my next day's Hoppa schedule. It is a convenience location to the airport and I would definitely stay... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Beth H Thank you for sharing your review of your stay with the trip advisor community. I am delighted you had a short but sweet stay and we set you up nicely for your flight. Hope to see you again soon on your next travels in or out of Heathrow. Many thanks Robert Galway Operations Manager More 

Oundle
Top Contributor
107 reviews 107 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for one night on business, I was very well looked after. My platinum status was recognised by way of an upgrade, check in was smooth and friendly. Our lovely waitress in the restaurant provided excellent service and we were very well looked after The room was very nice, the bed was really comfortable All in all, a... More 

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Sparky G, Wow- thanks for posting such a great review for us - it has made my Monday morning! As a loyal Platinum member of our IHG rewards club, we really were thrilled to see your feedback and note that you were well recognised. I am truly proud of the exceptional team I have here at the hotel and... More 

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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Middlesex

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