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All 11 Hayes hotels

Holiday Inn London - Heathrow Ariel

3.0 of 5 Hotel   |   118 Bath Road, Hayes UB3 5AJ, England
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Ranked #6 of 11 Hotels in Hayes
A recent review
3 of 5 stars reviewed 3 days ago
Jazzaferri Victoria Capital Regional District, Canada
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807 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham, Alabama
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel several times in 2014. Nearly every stay there has been filled with problems: from the telephone service not working for 2-3 days, to the drapes looking like rats have been eating them -- this problem has happened 3 times, to walking into rooms that have only partially been cleaned and the bed not made... More

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your review, as a very regular guest whom we all spend a lot of time with to make your stays perfect, I was really disappointed to come on to Tripadvisor to see your comments. Myself and my whole team work tirelessly to anticipate your needs and make sure we do everything we can to ensure your frequent... More

Victoria Capital Regional District, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here the night before departing back to Canada. Very easy to get to and is on the same road as Europecar,National and a few other car rental companies. Beds were comfy, room a decent size. Corridor sod seems to carry into the rooms so hopefully your neighbours are quiet. There Aus a McDonald's about 10 minute walk away... More

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jazzaferri Thank you for taking the time to review our hotel and I am delighted you found the location of the hotel suited your needs. Being the first hotel opening in Heathrow I appreciate it is not the newest, but we continually reinvest in the upkeep of the property to ensure we meet the expectations of our guests. Kind... More

York, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The rooms are on the small side and the bathrooms do feel a bit dated. Fine for one night but any longer might be depressing. Beer selection at the bar is also limited, if you don't like your lager. But the bar staff were great and the food was better and cheaper than expected. WiFi worked fine. Like all hotels... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear CalchasR Thank you again for your review and we appreciate your feedback. Many thanks Robert Galway Operations Manager More

Warwickshire
Top Contributor
127 reviews 127 reviews
125 hotel reviews
239 helpful votes 239 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Holiday Inn (Ariel) near Heathrow for the one night in November before flying out on a week’s holiday. We have stayed there before. The last time was some 5 years ago. They offer a scheme, ‘Stay, Park & Go’ which we joined that gives a better deal which included 9-day parking. We often use this scheme... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Annathetraveller Thank you for sharing your comprehensive review of our hotel. I trust you had an enjoyable holiday and I am delighted we could get that holiday off to a satisfactory start. It is always great to hear from a guest that has stayed with us before, albeit some time ago and that you will come and stay with... More

Eastbourne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was very impressed with everything about this hotel - the directions on the web site are clear and accurate - the reception staff welcoming and efficient - the room clean and comfortable (it is an airport hotel situated on a busy main road so some noise is inevitable but I did not find it intrusive at all in my... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Chris S Thank you for your 5 star review. I am delighted that you had a very enjoyable stay with us and it is always great to hear that you would come and stay with us again. We look forward to welcoming you back. Many thanks Robert Galway Operations Manager More

Edinburgh, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

You can get the bus to this hotel from the terminals. It is a short journey. The hotel is small and personal. The check in proces was prompt and efficient. Staying on the second floor in the hotel it was quiet. My room was adequet and with plenty of storage space I put my bags away. The room was warm.... More

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear HelenS7 Thank you for sharing your review on our bedrooms and hotel. I am delighted that you would recommend us as a perfect hotel for Heathrow Airport. We hope to see you again soon. Many thanks Robert Galway Operations manager More

Albanchez
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Whilst the young lady on reception was very pleasant our stay went down hill after check in. Having arrived after an overnight from Miami we were looking forward to catching up on our sleep, this proved to be difficult as the windows are inadequately glazed and therefore you get a lot of aircraft noise. Dinner in the restaurant was uncomfortable... More

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear graham s Thank you for sharing your review and I am saddend to see that you left disappointed. All our rooms are double glazed and we generally do get great feedback on how well the rooms are soundproofed considering the airport is right across the road. I am sorry to hear your room was not to your satisfaction. We... More

London
2 reviews
4 of 5 stars Reviewed 1 week ago

We fly to New Zealand each November to stay with family for the winter, always staying for the night prior to our departure. The staff are courteous and friendly and we feel 'at home'. The Ariel is not too big and impersonal, the food and wine are very good, as is the ambience. All in all, a relaxing experience.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Mauree R Thank you for sharing your review and I am delighted to read that you feel at home and you have a relaxing time with us prior to your annual visit to New Zealand. I trust you had a pleasant trip and we look forward to seeing you next year. Kind Regards Robert Galway Operations Manager More

Trowbridge, United Kingdom
Top Contributor
149 reviews 149 reviews
64 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on a park and go option, and the car parking is in the hotel grounds (not moved elsewhere). Very friendly check in staff, which can be refreshing. Nice bar and restaurant area, and again the staff seem to enjoy being there. Didn't eat, but I avoid hotel food if at all possible. Hot drinks available in reception if you... More

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear AdamBilgy, Thank you for your review, and indeed your recommendation of our hotel. We really appreciate your feedback and look forward to welcoming you back to our hotel soon. Best Wishes Laura Eggleton General Manager More

Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for one night and left our car there as a part of the stay and go package. The room was a little on the small side and would have been better suited to a single traveler, the bed was rock hard and we hardly got a good night's sleep. The hotel was room.was well equipped. The One thing... More

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your review, we value your feedback to help us further enhance the guest experience we are offering. We look forward to seeing you soon. Best Wishes Laura Eggleton General Manager More

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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Middlesex

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