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All 11 Hayes hotels

Holiday Inn London - Heathrow Ariel

3.0 of 5 Hotel   |   118 Bath Road, Hayes UB3 5AJ, England
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Ranked #6 of 11 hotels in Hayes
A recent review
4 of 5 stars reviewed yesterday
MissColetteP Auckland Region, New Zealand
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746 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Not much to say about this place except that it is clean and tidy, and has good access to Heathrow. We thought we could walk to the tube station, it's further than it looks, take a bus!! They were very good about holding our bags so we could head into central London for a few hours the next day which... More

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UK
Top Contributor
151 reviews 151 reviews
92 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here when in the area for work; I was not expecting much but ended up being pleasantly surprised. There is plenty of parking which was reasonably priced (£12), and the cost of the room was good too at < £80. The building is very unusual and I understand was the first Bath Road hotel in the sixties. The doughnut... More

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Loughborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed here before but must say - that the staff were really helpful, polite and pleasant - good atmosphere in the bar even and they allowed to have the football on quietly - good bar food but at London prices! My only bad comment was £12.00 for parking Other than that I would stay their again.

Was this review helpful? Yes 2
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your review, we value your comments. I was delighted to see you found the team to be helpful and were able to enjoy the football whilst staying with us. See you again soon, do remember to book direct for our best rates. Kind Regards Laura Eggleton General Manager More

Wales
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a nights stay to commute into London - Staff very helpful - checking in very easy - comfortable rooms with large bed - Excellent breakfast in the morning - Easy check out - Only issue the car parking - Bit expensive - should have tried to get a discount on booking - Location perfect for the airport and easy... More

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your review, we value your feedback. I was pleased to see you had a comfy bed and a great breakfast. We look forward to welcoming you back to the hotel soon- always remember to book direct for our best rates and offers. Kind Regards Laura Eggleton General Manager More

Contributor
16 reviews 16 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying here from Thursday. This is a lovely hotel. Clean and well maintained. Great food and customer service. In the morning you are greeted by the very lovely and friendly Julia who looks after you well. Then in the restaurant you will either have Max who is very attentive, friendly and on the ball, or Monica who... More

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your great review, and indeed compliments surrounding my fantastic team members. I know they all share my passion for guest experience and its great to see you recognise their efforts in your review. I will ensure their efforts are recognised. We look forward to seeing you again at the hotel- always remember you get the best rates... More

Sunshine Coast
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A quick stop over before a midday flight...staff are great & really friendly but boy is the food & drink overpriced! I know it's an Airport Hotel but I've been to a few & they aren't this expensive. If you're lucky enough to get an Executive room (which we were on this occasion) then you get a 20% discount voucher... More

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Re78, Thank you for your review. We value your feedback to help us enhance the service we are offering. I am pleased you were upgraded and we able to make use of the 20% off of the F&B offerings in the hotel. We look forward to seeing you soon. Kind Regards Laura Eggleton General Manager More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent location, took only 10 minutes to get to our terminal. The room was a nice size, had everything we needed. They also had some complimentary water, chocolate, nuts, etc which was handy as we arrived late and were a but hungry. My husband left behind his cigarette vaporizer, which I emailed to see if they found it, which they... More

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Naomi D, Thank you for your review, we are very fortunate to be one of the best located IHG properties for LHR, as well as having great links to central London including being on a free bus route to Hatton Cross tube station, where trains go direct to the city. We look forward to seeing you soon- do be... More

Farnham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had dinner here with friends, and found the staff very pleasant, and the food enjoyable. It was a Friday evening and people were coming in all the time, including large coach parties - but the reception staff were most courteous and had time for each of us. The only downside was the foyer café which was quite slow service,... More

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your review, we value your feedback. I was pleased to see you had a very enjoyable stay and we are looking forward to welcoming you back to the hotel in the future. Always remember to book direct for our best rates. Kind Regards Laura Eggleton General Manager More

1 review
5 of 5 stars Reviewed 2 weeks ago

I was stayin at 325 for 2 nights and I was really impressed with one of your staffs downstairs at the restraunt.Cyrus went out of his way to make sure that I was satisfied and made my stay even more better.

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your review, and indeed your recognition of the great service you received from Cyrus. He is an asset to our team and we're pleased you have taken the time to mention him in your review. We look forward to seeing you soon- do be sure to join our loyalty scheme IHG rewards to make the most of... More

Leeds
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Re-visited the Ariel hotel after a five year abscence, and was very happy with the hotel. I has been well renovated and everything was spotless. We were greeted at reception by very pleasant and helpful and efficient staff, and had been given the room we had requested. Breakfast was very good with a wide selection to suit all tastes. Checkout... More

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for sharing such a positive review of our hotel on Tripadvisor, we value your feedback and look forward to welcoming you back to the hotel soon. Don't forget to book direct to secure our best rates! Kind Regards Laura Eggleton General Manager More

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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Middlesex

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Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport with the new Terminal 5. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and HSIA (High Speed Internet Access) The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 1, 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 5 every 15 minutes everyday. Adult price is 4.00 per person one way. From Terminal 4, take the Heathrow Express (Free) to T1, 2 & 3 and then take the Airport Shuttle as above. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 
Number of rooms
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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