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All 11 Hayes hotels

Holiday Inn London - Heathrow Ariel

3.0 of 5 Hotel   |   118 Bath Road, Hayes UB3 5AJ, England
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Ranked #6 of 11 Hotels in Hayes
A recent review
4 of 5 stars reviewed yesterday
Cheryl G Huntsville, Canada
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788 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntsville, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel was very handy to the airport. There was a great restaurant and pub a 10-15 minute walk away. The beds were nice and big and the bar and restaurant were very nice and accomodating. Enjoyable place to stay. A little old but clean.

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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Found this on one of the budget sites, and booked it for a one-nighter, since I was flying out the next day. Perfectly fine for what I needed. Yes, it is somewhat dated, but I found the staff to be very nice and very helpful. Room was clean and nice. If you want a good dinner, walk down the street... More

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Coventry, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Very tired and dated, poor service levels, staff cant really be bothered and above all massively over priced for what it is! Looks like something out of the late seventies or early eighties! A great shame because you can usually associate this brand with quality. Avoid unless you are desperate and at these prices you would have to be!

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for sharing your feedback on Tripadvisor, we use your feedback to help us enhance the service we are offering. With reference to the age of the hotel, we were actually build in the 1960's and stand proud as the first hotel at Heathrow Airport! Of course we have and continue to invest in the property to keep us... More

Fairbanks, Alaska
Contributor
20 reviews 20 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I come to London every year and while for the bulk of my stay I'll be elsewhere I thought I'd try this HI as I got some good mileage from the stay. Very small and somewhat dated rooms. Clean. Windows don't open. No free wifi. A deal breaker. I won't be back.

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear ak_canoe Thank you for reviewing our hotel and giving us a try. I do hope that you would return as we do offer free standard wifi to all our IHG Reward Club members. It is free to join and we can do this on arrival when you next stay and it is valid at all IHG hotels. I hope... More

Hingham, United Kingdom
Top Contributor
56 reviews 56 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was great, efficient and friendly. The bedroom was clean however would benefit from a makeover as decor and furniture is tired. Ate in the restaurant and the service was brilliant, ver attentive and friendly, thank you Monica. Food was average in quality. The biggest downside to this stay was the quality of the bed, the mattress dipped in... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Roger-marston Thank you for your review and we appreciate your feedback. It is kind of you to mention the great service you received and for highlighting Monica in our restaurant. She truly is a great asset to our team. We hope to see you again soon and don't forget to book online direct for the best rates. Many thanks... More

Contributor
20 reviews 20 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Used a "park & stay" package - stayed overnight and left the car for a week. Room was very clean and functional, although very small. Although an "Executive" room, it really wasn't suitable for two people as there was rather too much furniture for the limited floor space. But the bed was very comfortable, and the free wifi was of... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Lthrtim Thank you for your review and we appreciate your feedback. I am delighted you had a great stay and thank you for mentioning Sumit in our restaurant who is a great asset to the hotel. I hope you enjoyed your trip away and we look forward to welcoming you back with us in the near future. Kind Regards... More

Halifax, N.S
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

From Heathrow "central" at the airport there's a free bus to the corner kitty corner to this hotel. The airport bus at L6 is 5 pounds per person. We took free bus back to Heathrow and took the tube down to Piccadilly, approx 45 min. The English breakfast buffet was well worth the 10 pounds or sometimes it can be... More

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Ali D Thank you for your 5 star review and I am delighted you had a great stay and enjoyed our breakfast and the quietness of our rooms. We hope to see you again soon Many thanks Robert Galway Operations Manager More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

The only reason why I booked at this hotel was because the hotel stated that it had sound proof windows at bookings.com. I had the opportunity and even at better rates some other three hotels at that area. But, decided to pay a little more for these " sound proof windows". However, when I got to the room, immediately noticed... More

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Marc9803 Thank you for your review. I am sorry to hear that your stay was disrupted due to the aircraft noise. I can ensure you that we are in not anyway trying to deceive through our advertising and our rooms have at a minimum, double panes of glass with a void area in between as a sound buffer. Being... More

Senior Contributor
39 reviews 39 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 4 nights, rooms of good quality, in exec room, which have just all been refurbished, good size to the room, big double bed, desk for working, chair and good sized TV, with a selection of channels available. Bathrooms are still a bit tired, but are ok Breakfast is the usual buffet, but the good was refreshed often, so... More

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear John4042 Thank you for taking the time to review our hotel and I am delighted you had a great stay in one of our executive rooms and also mentioning our great breakfast we have here. We look forward to welcoming you again with us in the near future and don't forget to book online direct for the best rates.... More

Surrey, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only stayed one night at the Holiday Inn - Heathrow Ariel and were very pleased. Convenient to Heathrow. The room was nice, clean and quiet with complimentary bathrobes, chocolate bar, water, tea & coffee. A/C worked great. Checked out at noon and then had a nice lunch in the restaurant. Staff was very efficient, friendly and helpful - Jose,... More

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear 12177 Thank you for taking the time to review our hotel and I am delighted you had a great stay and for mentioning so many of our wonderful team we have here. We are glad we could end your month long trip on a happy note and we hope to see you again soon. Many thanks Robert Galway Operations... More

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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Middlesex

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