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Holiday Inn London - Heathrow Ariel

3.0 of 5 118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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851 reviews from our community

Traveler rating
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    362
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cannock, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars NEW

As with other reviewers, we stayed just one night with the park & fly option for an early morning flight from Heathrow. Polite & courteous staff and prompt check-in, Heathrow Hoppa bus service picks up/drops off at the front door and our car was parked at the hotel for the duration of our vacation - not driven off site then... More 

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Stockport
Top Contributor
69 reviews 69 reviews
15 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a two night stay here over a weekend and by booking a long way in advance got a very good rate, so my comments on value should be read in that context. We flew into Heathrow T2. The central bus station is a short walk and boarding a 111 (or 105 or 285) brought us free of charge... More 

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London, United Kingdom
Top Contributor
69 reviews 69 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just needed somewhere to stay prior to flying out of LHR next day, but very pleasantly surprised with the hotel. Very friendly / helpful checkin ( and checkout ) staff, lovely spacious room and good wifi! No noise from airport at all. Free Bus across the road takes you to the airport- thanks for telling us that! Would definitely use... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear microsh Thank you for your recent review and it's great to hear you had a comfortable stay and you rated us 5 stars. We hope to have the opportunity to look after you again in the near future. Many thanks Robert Galway Operations Manager More 

Birmingham, England
Top Contributor
61 reviews 61 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed a night here before my flight from Heathrow with a park and fly option. You park your car, stay the night and catch the Hoppa bus to Heathrow. Polite, friendly staff, room was a bit cold overnight, problem free trip to airport. Collected car, intact, upon my return. Had a slight problem getting back to the M40 but... More 

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear crazycollie Thank you very much for sharing your review and I am delighted you made use of our park, stay and go package. Hope to see you again soon on your next visit. Kind Regards Robert Galway Operations Manager More 

Newcastle-under-Lyme, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed one night at the beginning and end of our holiday. Arriving by shuttle from Manchester, we used the Hotel Hopper bus to reach the Hotel. The service is good and costs £5 per journey. Book a return for £9. Allow at least 30 minutes per 'hop' to get from hotel to T1. The Arial was the first Holiday... More 

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Lynne H Thank you for sharing your review and I am delighted you chose us prior and after your holiday. I trust you had a nice break away. We appreciate your comments and I do hope that you will come and visit us again based on the friendliness and our helpful our team were. Many thanks Robert Galway Operations... More 

Cardiff
Top Contributor
224 reviews 224 reviews
78 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 1 week ago

Had an overnight stop before picking up a family member early the following day. The hotel is fine and did its job, we had bonus that we were not charged for parking. For an airport hotel it is fine and easily found. Room was big enough and services were what you expect. Realise that it is not the hotel’s fault... More 

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Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Rhooseboy Thank you for sharing your review and we appreciate and value your feedback. I'm sorry to hear that the noise from other guests affected your overall satisfaction. We do hope that you stay with us again and may I recommend booking direct online for our best rates. Many thanks Robert Galway Operations Manager More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I needed a place to get a few hours of sleep before an early morning overseas flight the next day and this place fit the bill. The staff was helpful and provided all of the information I needed to easily return my rental car and catch my flight. The room was small but I didn't expect much for such a... More 

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear SQLSavvy Thank you for your 5 star review and I am delighted the hotel suited your needs for a quick rest before your early morning flight. It is with our pleasure to swiftly return your sweaters via our lost property and housekeeping department and I hope you have received them We look forward to welcoming you again back with... More 

Solihull
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed one night prior to flying out of LHR &could not have had a better experience. There had been a slight error with our reservation which was expertly resolved by Nilima. We ate in the restaurant and enjoyed one of the best hotel meals ever! Three of us had the baby rack of ribs which were excellent and imaginatively... More 

Was this review helpful? Yes 2
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear John l Thank you for taking the time to share your 5 star review. I am so delighted you and your family had a great stay and enjoyed the food. Also that the team looked after you so well. Thank you for especially mentioning Nilima on our reception and Monica in our restaurant. They truly are great assets to... More 

Leicester, United Kingdom
Top Contributor
72 reviews 72 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had an executive room so I shudder to think how small a normal room is. It seems that the designer felt the need for over size furniture despite the obvious lack of room and that and the colour scheme all felt a bit cell like and very cramped. The welcome on reception on arrival also felt about as friendly... More 

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Frenchfile, Thank you for reviewing our hotel, without your feedback we cannot continually improve the experience we offer our guests. I apologise that your executive room was not to your taste, please be assured before the exec rooms were upgraded our guests were invited to comment on what they liked as part of a pilot study, and the overall... More 

UK
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Totally mixed bag. Stayed on business and really needed to spend the evening working. I was told at reception the price of the wifi was £16 unless I signed up for the loyalty programme. Personally, I like to sign up for loyalty programmes because I appreciate the brand and not because if I don't I will be ripped off. Got... More 

Was this review helpful? Yes
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for taking the time to review our hotel, we value your feedback. You are correct in suggesting that our wi-fi is cheaper for our IHG reward members and this is just one of the ways we show appreciation for their loyalty to our brands. Unfortunately we are not yet at the stage where wi-fi is offered free for... More 

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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London

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