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Holiday Inn London - Heathrow Ariel

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118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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890 reviews from our community

Traveler rating
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    378
    220
    88
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was my second stay at this hotel the first was in 2009. I have to stay I was impressed with check in the staff were friendly and helpful, when I asked about the bus to take me to T2 the staff gave me three options public transport (A dirty Boris Bus), A mini bus at £4.50 per person for... More 

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Yorkshire Dales National Park, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A nice hotel very clean,staff very friendly, After a mixup with the rooms on our first night, this was rectified for our return stay two weeks later. The food in the restaurant was lovely although a little to much very filling, good value for money tho.

Was this review helpful? Yes 1
Top Contributor
771 reviews 771 reviews
31 hotel reviews
272 helpful votes 272 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I love staying at Holiday Inn hotels as I am usually well taken care of and the rooms are above par, that is why I am so upset with my stay at this hotel. Check-in went fine and the two trainee desk workers did a fine job (gave me a little bad info, but a manager corrected them). When I... More 

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Plymouth, England, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived tired and travel weary tried checking in but because I had booked two rooms receptionist seemed a bit confused door keys did not work and they expected us to make up a zbed for our granddaughter that's the bad then came the good in the form of the night manager what a nice guy sorted everything and gave... More 

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London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

I just wanted to say how exceptional the service I have received has been. The check in was faultless, sorry I did not get the name but Julia in your restaurant is an exceptional asset to your restaurant, as is Jane in your bar. When you are a woman working away from home, it is lovely to feel welcome and... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really clean and tidy hotel, room was really spacious, bed was huge! The en suite in our standard room had a bath as well as a shower which was a nice bonus. Breakfast choice was great as well. Exactly what we needed before catching our flight from Heathrow, and staff were really friendly and helpful.

Was this review helpful? Yes 1
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Edey K, Thanks for your review, we're delighted to see your feedback and look forward to seeing you again very soon. Kind Regards Laura Eggleton General Manager More 

Milton Keynes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Holiday Inn Ariel for one night prior to flying out to Prague on Saturday 4th April 2015. The hotel is very conveniently located between two underground stops of Hatton Cross & Heathrow and of course the Heathrow airport. There was a good pub within a 10 minutes walk called The Pheasant which we went to eat and drink... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for posting such a detailed review that I am sure many other Tripadvisor readers will value reading. We're pleased you had a great stay and look forward to seeing you soon. Kind Regards Laura Eggleton General Manager More 

Derby, United Kingdom
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the arial hotel for 2 nights, due to working at Heathrow for a couple days. Hotel was pleasant enough, room was clean and tidy and the bed was comfortable. Hotel is really dated though - it was built in 1960 and aside from the foyer which has been modernised, the other floors are straight from the 60's! What... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for your review, we really value the time you have taken to share your experiences. I was pleased to see you had a great stay with us. With reference to the pre auth, I am pleased to advise that all pre auth's are released when the payment is made on departure. Unfortunately sometimes individual banks hold the deposit... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a really rotten stay here last night. The room was very, very small and it was also very cold (the sheets are too thin and the air conditioning was too noisy to use). Getting the (overpriced at £4.50) hopper bus to the airport terminal was tricky as the bus doesn't actually stop- it keeps moving unless you run... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Saul M, I was sadden to read your review and would welcome the opportunity to discuss with you further. Please do email me using laura.eggleton@ihg.com to allow me the opportunity to restore your faith in our hotel. Looking forward to hearing from you. Best Wishes Laura Eggleton General Manager More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I found this hotel disappointing in that it seemed "dated". I was expecting a popular Hotel close to the airport to be more current and updated. The wait to check in was almost unbearable with only 2 at front desk with a line up of 5 deep - although they gave apologies, I didn't get the feeling they "hustled" to... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thanks for your feedback, we value the time you have taken to post your review. The hotel is very old, we are proud to be the first hotel at Heathrow- opened 60 years ago! We're always reinvesting in the hotel to keep ourselves fresh, without detracting from the original style of the hotel. Please accept my apologies for the delay... More 

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