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Holiday Inn London - Heathrow Ariel

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118 Bath Road, Hayes UB3 5AJ, England
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1 room 1 guest
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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970 Reviews from our TripAdvisor Community

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Traveler rating
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    240
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northampton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We used this Hotel as we had an early start to a trip to Austria so combined a stay with parking. We were not expecting too much but we were very please we picked this hotel from the many offering this service. First of all my heart felt thanks to Shuja Khan on Reception a very friendly and professional member... More 

Was this review helpful? Yes
Derby, United Kingdom
Level Contributor
441 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here as working a few miles away but I will remember this for future trips away when flying from Heathrow or working nearby. There is a regular shuttle bus to the terminals and plenty of parking. The food was ok, a bit slow in seeing me waiting for a table then actually taking my order.... oh, and leaving... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Tony & Kay, Thank you for taking the time to place your review. My apologies for the wait in our restaurant for your food, was glad the food was nice & well presented. Customer Service is always our key focus, & your comment is appreciated. I was pleased to read about you returning to stay again with us on... More 

New Delhi, India
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My past experience at the Holiday Inn wasnt much to talk about but this time around the staff was sensitive and since I was staying for few days, I could find major change in service and quality of the rooms. Its proximity to Heathrow and connectivity to Central London thru muti-modal transport helps the traveler alot. I would recommend to... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Mr Singhkjmr, Thank you for taking the time to review your recent stay with us adn that you guest experience was good with servie & quality of room. I look forward to welcoming you back in the near future. Sincerely Stephen Brown More 

Hitchin, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Decide to stay in hotel near airport to get some rest before an early flight, not a brilliant idea particularly if using public transport. Taxi from coach station cost £12!(1 mile journey) shuttle to airport in the morning somewhat cheaper but took a while to drive a short distance. was unable to purchase shuttle ticket at the hotel as their... More 

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Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Iain M, Thank you for taking the time to place your review, and as the General Manager of this hotel I would like to offer my sincere apologies for your disappointing Guest Experience of our hotel. Customer Service is always our key focus, therefore I should appreciate it if you would spare me a few moments of your time... More 

Cardiff, United Kingdom
Level Contributor
172 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night in June 2015 before a long haul flight from Heathrow. I and others have said it before - the Hotel Hoppa is your best bet if you've got tonnes of luggage, otherwise, take either the number 105, 140, 111 or 285 from Heathrow Central bus station to Harlington Corner for FREE and you're right outside... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear TheLush101, Thank you for your review comenting on 'good value short stay'. You commented being recognised as Priority Club member, your room being spotless, bed comfy. Currently bathrooms are being updated it is on-going process. We value yuor feedback & hope to welcome you back in the furure. Sincerely Stephen Brown More 

Amsterdam, The Netherlands
Level Contributor
150 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 stars Reviewed 1 week ago

Located within the free bus area of Heathrow, this circular hotel is perfectly adequate if you're looking for a cheaper option that staying in central London. Clean and modern, the rooms are somewhat small, with barely enough room to turn round, but there is a desk, reasonable bathroom and room for your clothes. Iron, ironing board, tea & coffee are... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jarko K, Thank you for commenting on your recent stay wiith us and as a valued guest welcome you back. Sincerely Stephen Brown. More 

Mechelen, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

When you order a ceasar salad with chicken in the bar you expect to get this. Without offering me any alternative or giving me any explanation I was presented a small salad without any chicken or dressing. I call this simply unaccaptable and for me a reason to never come back. The hotel as such is not bad but that... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Phil 2800, Thank you for taking the time to place your review, and as the General Manager of this hotel I would like to offer my sincere apologies for your disappointing experience in your restaurant. Customer Service is always our key focus, therefore I should appreciate it if you would spare me a few moments of your time by... More 

Wolverhampton
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I needed to stay overnight at Heathrow to enable us to catch an early flight. We chose the Holiday Inn Aerial and used the VIP car parking service. The hotel is somewhat in need of refurbishment! Reception checked us in most efficiently and we went to our room to drop our bags and get ready to dine.... More 

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Newcastle, United Kingdom
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights, staff friendly and all very clean. Ideal location for heathrow and public transport links. Nearest stops are within the heathrow free travel zone. There is a hotel hopper shuttle bus runs to the hotel from the terminals but it a quite expensive and unnecessary if you do abit of research first its easy to get to... More 

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear thepieshop66, Thank you for your comments regarding your stay with us. I was pleased to read you found the staff friendly & the hotel clean and you found our bar & restaurant reasonably priced.. We are currently in an on-going refurbishment programme for both corridors & rooms which will bring the hotel more up-to-date. We look forward to welcoming... More 

1 review
4 of 5 stars Reviewed 1 week ago

I have been in this hotel sine the beginning of February 2015. The rooms are well presented and comfortable. If you like a bit of space in your room, you must book an even numbered room. The staff are extremely nice and very helpful.

Was this review helpful? Yes
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Pual W, Thank you so much for your review of our hotel I am pleased to hear you found our rooms well presented & comfortable & found our team to be helpful. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stephen Brown More 

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