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Holiday Inn London - Heathrow Ariel

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118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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875 reviews from our community

Traveler rating
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    214
    87
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nicosia
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The room was quite, cozy, and very comfortable. It was very clean and included all standard amenities. Breakfast which was included in the room price, was excellent and there was a variety of it. The people at the hotel were all very kind and helpful. Another important detail is that there is a free bus ride (not a hotel shuttle)... More 

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Toronto, Canada
Top Contributor
106 reviews 106 reviews
67 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at HI Ariel twice on our trip that took us through Heathrow. It's a good transit hotel with respect to its proximity to Heathrow T2. It's reachable by a H6 HOPPA bus (5 pounds per person for one-way trip). The cab is 10 pounds from the hotel to the terminal (the same price as the... More 

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Europe
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Decent hotel near the terminals, check in took quite a while and the employee who gave me the service was tired and unfriendly. Other than that the room was Ok, breakfast too, only stayed for less then 8 hours. Taxi to terminal 5 costs 16-18 Pound.

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were impressed from check in to check out with all the staff we encountered. We were especially pleased with the standard of our room. We were up too early to enjoy your breakfast facilities but we did have dinner in your restaurant on the Thursday evening. The waitress was very pleasant and efficient and the only criticism I would... More 

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Ashford, Kent
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here prior to a flight the next morning. Horrible room, tiny, broken light, no cold water! Water out the cold tap was scolding hot.No alternative room available. Staff attitudes not great. Resolved with a free bottle of cold water. Will never stay here again

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Bacolod, Philippines
Top Contributor
75 reviews 75 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here overnight. This is a convenient spot to be located if you have a very early morning flight out of Heathrow. The rooms are clean and well equipped. The bar area is pleasant and the staff are very helpful in providing directions to local shops. Despite the fact you can see the runway from some of the rooms, the... More 

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Cork, Ireland
Top Contributor
139 reviews 139 reviews
21 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I recently stayed in the Holiday Inn in Heathrow when I had to catch a flight the next morning. The bus service from Terminal 2 takes about 20 minutes (bus number H6). Throughout my stay all staff were friendly and professional. The room was spotless and I was positively surprised by the details the planners had thought of: A choice... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for sharing your experiences with us on Tripadvisor, we value your time. I was pleased to see you appreciated many elements of your stay. It is a shame that breakfast was not to your taste, and we do look forward to seeing you again soon. Kind Regards Laura Eggleton General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I spent a night in this hotel, and despite of being an airport hotel, this one HAS an actual staff. I've been to other airport hotels where the clerk is all by himself. Food at the restaurant was really good, I had a chicken breast covered with cheese and Bacon, sided with sweet potatoes (my rating 9/10). I saw others... More 

Was this review helpful? Yes 1
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for taking the time to post a review on Tripadvisor, we really value your feedback. I was delighted to read your comments and was thrilled to see your feedback in relation to Katarina. We are indeed very lucky to have her in our team- she's a real star! Looking forward to seeing you again soon. Kind Regards Laura... More 

Jersey
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Was greeted by lovely staff at reception and later at the bar. Then this little guy in a suit turned up, guess he was on reception, and used the f word in every sentence. Was not impressed... But guess it did not affect my stay apart from wanting to leave the bar area asap as he kept popping over to... More 

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Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for posting your feedback on Tripadvisor, we value your comments. Needless to say, I was exceptionally concerned to see your feedback with reference to foul language. I would be grateful if you could email me using laura.eggleton@ihg.com to allow me to get some more information. Look forward to hearing from you. Kind Regards Laura Eggleton General Manager More 

Omaha, Nebraska
Top Contributor
60 reviews 60 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was fine, as airport hotels go. Nothing stood out about the cleanliness, size, nor accommodations. However, wifi was not free, as it is at most hotels. And on top of that the staff was not at all friendly nor helpful about getting to the airport. They should expect that question of all guests after all they tout it... More 

Was this review helpful? Yes 1
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Thank you for sharing your feedback on Tripadvisor, we value your feedback. I was most alarmed that you did not find my team to be friendly or helpful, as you will see from the majority of the reviews for our hotel, staff always stand out as our greatest asset and it is very unlikely for me to receive negativity relating... More 

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