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Holiday Inn London - Heathrow Ariel

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118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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Holiday Inn London - Heathrow Ariel
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917 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sliema, Malta
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is on a free bus route from Heathrow airport. Catch a 555 or 285 from T2. The bus turns right at the traffic lights outside the hotel, so get off at the next stop and walk back 100 metres. The hotel rooms need a makeover. The furniture is dated and a bit shabby. There is no safe or... More 

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Derby
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good airport hotel with easy access via the Hoppa bus. What I liked was that despite majority of guests staying one night, they were really friendly and helpful. Restaurant served tasty food in nice ambience and the breakfast had all the necessities to start the day.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Piquet24 Thank you for your review and I am delighted you had a good stay and you found our team friendly and helpful. We look forward to seeing you again. Many thanks Robert Galway Operations Manager More 

Gower Peninsula, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed overnight close to Heathrow. Public service bus free to the hotel so didn't need to use the hotel-hoppa service at £5pp per trip. Bus stopped outside. Check-in was efficient and quick. Room was quite small and narrow i.e. not the best but adequate for the purpose. Bed was comfortable. Service in the restaurant was excellent and we enjoyed... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Ted H Thank you for sharing your review and feedback. We are delighted you had a great restaurant experience and we hope you will come and visit us again soon. Many thanks Robert Galway Operations Manager More 

New Zealand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed there twice in April &May.Found this hotel to be priced right,with a good breakfast.Room clean with everything you needed.helpful staff.Hoppa bus pulls up right outside.So handy for Heathrow.Would certainly stay again.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear 774greg Thank you for your review and we are delighted to read that you found the hotel clean, convenient and good value for money. We look forward to welcoming you back when you next stay with us. Many thanks Robert Galway Operations Manager More 

Uxbridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Had a fantastic stay at this hotel, staff on reception were very helpful and provided me with all the information I needed. It made the start of my holiday amazing! Would defo recommend this hotel to others.

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear KatyWalsh92 Thank you for your 5 star review and we appreciate you recommending us. I hope you had a great holiday and we are glad we could get you off to a great start. Kind Regards Robert Galway Operations Manager More 

Ashbourne, United Kingdom
Top Contributor
135 reviews 135 reviews
37 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel is good - typical Holiday Inn but no worse for that. Check in staff were very helpful and couldn't do more. Didn't sample the restaurant as I arrived at 10pm and left at 4am. The Heathrow shuttle is good and for £5 and leave your car at the hotel it was great value. A word for Holiday Inn if... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear SunshineRob Thank you for sharing your review. I am delighted to see that you highly regarded the customer service and comfort during your short stopover. I apprecate your commnets regarding the toilets and this will be addressed. Many thanks Robert Galway Operations Manager More 

Coronado
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This older hotel does an amazing job of giving you a five star experience in a basic hotel! We loved it! From arrival we were treated as special, breakfast was AMAZING, wifi was super, room was comfortable and quiet! Everyone made it perfect. We were so impressed!

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Judith K Thank you for your amazing review and it is was with great pleasure to give you a five star experience. We hope to see you again soon Many thanks Robert Galway Operations Manager More 

Knoxville, Tennessee
Top Contributor
72 reviews 72 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to be near the airport, did not want to risk the M4😀. It is fine, pretty basic, clean enough, nothing much in the area, but we just wanted to spend the night and get to Heathrow early the next day. Ate dinner in their restaurant and were pleasantly surprised. Much better than we expected and the cost... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear AniKinTN Thank you for your review and its great to hear tha you found the hotel convenient for your needs and you enjoyed your restaurant experience. Hope to see you again soon when next flying out of Heathrow. Many thanks Robert Galway Operations Manager More 

Sierra Vista, Arizona
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived mid-afternoon from Italy and were departing the next morning for Southampton to board the Queen Mary 2. A short cab ride from the airport, they had our reservation (which was pre-paid) and our room was ready upon arrival. Free Wi-Fi since we are IHG members. Wi-Fi service was good. Room was large and very comfortable. We found the... More 

Was this review helpful? Yes 1
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Flutrbi Thank you for sharing your review and I am delighted you had a great stay and the hotel was convenient for your needs. We hope to see you again in the near future. Kind Regards Robert Galway Operations Manager More 

singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The room and bathroom was clean and the bed was comfortable. Size of the room was small and not enough space for luggage if you have more than 1 suitcase like I did. I did not notice any noise from the airport but the walls here are thin so if you are unlucky, you may encounter some disturbance from talkative... More 

Was this review helpful? Yes
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear travelbugs111 Thank you for sharing your review and I am delighted you had a pleasant stay and for mentioning our delightful team here. Some useful transport tips mentioned, which I am sure fellow guests will appreciate. Hope to see you again soon. Many thanks Robert Galway Operations Manager More 

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