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Ibis London Heathrow Airport

3.0 of 5 112 Bath Road, Hayes UB3 5AL, England
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Ibis London Heathrow Airport
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Ibis London Heathrow Airport
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2,747 reviews from our community

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    755
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked two rooms for an overnight stay before flying to Canada. I was pleasantly surprised by the standard of the foyer and the rooms. Yes the rooms are 'compact' and basic but our's was clean and fit for purpose (though granted another night might be a challenge!). Breakfast was a buffet and it was a bit chaotic - but... More 

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London, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

Theres a design flaw in the room doors, they close VERY LOUDLY and there's a constant door slamming noise coming from all sides. It wakes you up all the time. Bring ear plugs!!! Otherwise I'd give 5 stars. Very clean, staff very friendly ect. Nothing else to complain about. But these doors need to be addressed.

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Doncaster, United Kingdom
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived late after a long flight and yearning for a clean comfortable bed in a quiet room. That's exactly what we got. No frills, bells or whistles - just a small quiet space in which to get our head down before an onward drive the next morning. The reception staff were efficient and polite and we were in our... More 

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San Diego, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

They have problem with TV 's they keep going off .Stay once a month and they can't seem to solve the problem. Shame they can't seem to solve problem. The staff very helpful but you'll wait up to 30 min for someone to come and try and reset it.

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IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for reviewing the hotel and for the comments which you submitted to us through our website which we have replied to directly. Please accept my apologies for the inconvenience caused from the issue with the TVs - since our upgrade to a new TV system a few months ago we have experienced a few teething issues which we... More 

Stowmarket, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

Just returned from a coach trip break which included bed and breakfast here. We were told our breakfast slot was 8 am and we arrived at 8.05 to find there were no seats available at first. Then when we cleared a table there were no plates, no knives and no spoons. We asked a waiter for spoons and he disappeared... More 

Was this review helpful? Yes 1
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your comments, but I am sorry that you were disappointed with your recent stay due to a bad experience at breakfast and please accept my apologies for any shortfall in standards of service which you may have experienced. When we have large groups in the hotel we always endeavour to split the breakfast by allocating seating... More 

Liverpool, United Kingdom
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great nights stay at the ibis . Would definitely recommend this hotel for staying at heathrow airport . Great breakfast and excellent hospitality at the bar . Rooms also very comfortable . Check in / out could be slightly better but on the whole can't say a bad word about the place .

Was this review helpful? Yes 1
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for reviewing the hotel and I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future Kind Regards, Richard Lee General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night before flying to New York from terminal 5. Really close and easy to find, ideal for airport, especially for price we paid. Lobby and bar area really modern and nice, rooms were good. Breakfast was amazing. Would defiantly stay again when flying from heathrow.

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner Kind Regards, Richard Lee General Manager More 

Prague, Czech Republic
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Ibis Heathrow for one night as we had a connection flight the next day. Therefore we wanted something near the airport with good transportation service. However this was not such case. It is close to airport by map measures, but it takes a lot of time to get there. Also for some inexplicable resons there is no... More 

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IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for reviewing the hotel, but I am disappointed that some aspect of your stay did not meet your expectations, and I will review your comments with my team for future improvement. For the benefit of other readers I would like to clarify about the bus services to and from the airport. The hotel is served by the Hoppa... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Its a budget hotel but a bad one at that. Within vicinity, you have cheaper hotels, that have great service, better food, better ambience. Further, 1. The bathrooms are pretty small (even by London standards), not cleaned properly. 2. Breakfast is bad with limited food variety and bad quality of preparedness. Go to starbucks nearby or Tesco downstairs for better... More 

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your comments but I am sorry that the hotel did not meet your expectations and please accept my apologies for any shortfalls in standard which you experienced. Please do not hesitate to contact me at the hotel if there is any specific feedback which you would like to discuss in more detail. Kind Regards, Richard Lee... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I am an Accor Platinum Card holder and stay over 50 nights a year at the IBIS Hotel at London Heathrow. I also stay at many other hotels but for London Heathrow the IBIS is my preferred hotel due the frequent of stays vs price/quality. It is clean, comfortable and they provide free wifi or "premium" at a charge of... More 

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards, Richard Lee General Manager More 

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Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
Reservation Options:
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Ibis London Heathrow Airport Hayes, UK - Middlesex
Hotel Style:
#1 Best Value Hotel in Hayes
#2 Green Hotel in Hayes

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