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Ibis London Heathrow Airport

#7 of 11 Hotels in Hayes
GreenLeadersBronze level
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112 Bath Road, Hayes UB3 5AL, England
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UK SUMMER SALE
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Ibis London Heathrow Airport
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3,057 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We arrived at a self-storage looking building, but was impressed when we walked in. The lobby was fresh, modern and looked great. The staff member checked us in with a smile and said "don't get too comfortable" Little did I know that her comment must have been evilly sarcastic. We went upstairs to find long, chemical smelling corridors with slightly... More 

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Sydney
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

Really efficient checkin thanks to the online service. My key was ready on arrival. The recently refurbished room on the fifth floor was small-but big enough for me as a single traveller. Would be a tight squeeze for more than one with baggage.The bed was very comfortable and the room had all the amenities I needed. The lobby bar and... More 

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Dubai, United Arab Emirates
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My heart sank as I entered the room in this two faced masquerade of a hotel. The newly made over lobby and public areas look promising and inviting…..but a shock is in store, the rooms are a horrible disaster!!!! The sofa bed was shabby and torn, the carpet brown and yuck, the décor brown and yuck, we are doing a... More 

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IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your candid comments, but I am sorry that you were disappointed with your recent stay and that the room size did not meet your expectations. Most of the rooms in the hotel are a standard size of 15sqm, however I do believe that you were allocated one of our Family/Quad bedrooms which are double the size... More 

Amsterdam, The Netherlands
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Had to stay one night in the Heatrow airport area. Booked a room at the Ibis. Check was cold and not very service minded. The ground floor facilities were nice, but the room corridors and the room were very poor and basic. The room was so small that I could not pass the bed with a small trolley. The desk... More 

Was this review helpful? Yes 1
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your feedback, but I am sorry that you were disappointed with your recent stay. and that the room size did not meet your expectations. Our rooms are a standard size of 15sqm, I appreciate that you felt that this was too small but regrettably this is not something we are able to change easily. I am... More 

Ipswich, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

quiet comfortable room good value food great staff only a short distance from the airport on free local buses I will be back on my next flight from heathrow Modern, clean, friendly and good that the manager and other staff know me from my many stays at this great value hotel

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Dear Kevin S, Thank you for posting another review, we really appreciate you sharing your feedback. It is always a pleasure to see you when you stay at Ibis Heathrow and we all look forward to welcoming you back again soon. Kind Regards, Richard More 

Manchester, United Kingdom
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Comfy beds , easy check in, nice and reasonably priced food 24/7. There is an airport hoppa which is every 20 mins and stops outside hotel, it is £4.50 one way £8 return. and there is a ticket machine in the hotel foyer and it takes 20 mins with a few stops along the way! HOWEVER best tip... Order a... More 

Was this review helpful? Yes 1
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your experience. I am pleased that you had a good stay at Ibis Heathrow especially that you enjoyed the comfort of our 'sweet bed by ibis' beds, and your meal in our Foggs Kitchen & Bar restaurant. My team and I hope to be able to welcome you back to Ibis Heathrow again in the future.... More 

Shellharbour, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Pros: Rooms are clean and tidy. Bed very comfortable. Close to public transport. Cons: Rooms are very small, limited space to put your luggage. Lack of amenities (no fridge or iron, only a kettle.). Bathroom needs updating, very outdated.

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your comments, I am pleased that you enjoyed your stay overall and found our rooms clean and beds comfortable. We have also noted your 'con' comments and will review these to see where it is possible to improve in the future - indeed I am pleased to confirm that we have already refurbished 150 bathrooms this... More 

Ellon, United Kingdom
Level Contributor
117 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for one night this week en route to the airport. Access is via the Airport Shuttle Bus but you could on a tour of Heathrow and surrounding hotels. This route costs Five pounds sterling and only takes cash (travellers beware). I was on a late flight to London so it was very late when I arrived. I... More 

Was this review helpful? Yes
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review

Thank you for sharing your feedback, I am pleased that you enjoyed your stay at Ibis London Heathrow, we have noted your comments and I will review the various points you mention with my management team also. I hope that we can welcome you back to Ibis Heathrow again in the future. Kind Regards, RIchard Lee General Manager More 

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