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All 10 Hayes hotels »

Comfort Hotel London Heathrow

3.0 of 5
Shepiston Lane, Hayes UB3 1LP, England
Hotel amenities
Comfort Hotel London Heathrow
Ranked #8 of 10 hotels in Hayes
3.0 of 5 stars 310 Reviews
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310 reviews from our community

What travelers say about this hotel
  • Hoppa bus(11)
  • Night stay(6)
  • Very reasonable(4)
  • Very good(4)
  • Room service(4)
  • Staff were friendly(3)
  • Reception bar(3)
  • Car park(3)
Traveler rating
    27
    96
    81
    59
    47
Only show reviews for Family (52) | Couples (98) | Business (49)
Date Rating
Sierra Foothills, CA
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2012

I really cannot understand all the nitpicking by some of the other reviewers. This hotel is clean and comfortable, and the front desk staff members were courteous and welcoming. Good location by Heathrow and very reasonable rates. I don't know what else you could need for an overnight stay. I had no problems whatsoever.

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 23, 2012

Dear Guest, Thank you for taking the time to write and express your view following your recent stay. Whilst we welcome all reviews as a constructive tool to assist us in improving our service and standards, it is always nice to receive a glowing report. We look forward to seeing you again on your next visit to Heathrow. Kind Regards More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 20, 2012

We stayed one night on our way abroad. The rooms are basic but for the price that is to be expected. The fact that our reservation could not be found should have been indicative of a potentially bad visit, however it was the restaurant that truly let this hotel down. The service at the bar was good, the young lady... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 23, 2012

Dear Guest, Thank you for taking the time to write and share you recent experience. I was sorry to hear about your reservation problems upon arrival. There was a technical issue with the bookings being sent from your agent at the time. I was pleased however, to see that you were provided with a complimentary upgrade for the inconvenience without... More

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Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed May 19, 2012 via mobile

This is my second time stayed in this hotel as i have to catch up my connecting flight from terminal 5 which actually not a really a good idea as it took forever to reach 3 miles with the shuttle ...but the roo was really clean but very small for 2 pax i have a bit of claustro .. Not... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 13, 2012

Staff were rude (apart from one gentleman behind the bar), they were not happy to help and gave the impression that they really couldn't be bothered. Rooms were ok - could do with some decoration. Food was ok. Wouldn'nt stay there again. Pretty poor.

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 25, 2012

Dear Guest, Thank you for taking the time to leave feedback. I was sorry to see that you choose not to return, especially after you found our accommodation and food offering to be acceptable. With regards to customer service, this is one area we pride ourselves on and it is often mentioned and complimented in several reviews on the various... More

Bristol
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 13, 2012

Fine for a couple of nights stay in between visiting Thorpe Park. Room was comfortable and quite. Only grumble would be the £3 room service charge

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 25, 2012

Dear Guest, Thank you very much for taking the time to leave your feedback. I was pleased to see that you found you experience pleasant. With room service we decided to charge a flat fee for the service as opposed to over-inflating the cost for each individual item (which is the more common approach). We find that this tends to... More

Ann Arbor, Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 11, 2012
2
people found this review helpful

We needed an overnight hotel [twice] near Heathrow Airport. This appeared to be the best deal. What we didn't anticipate were how the extras added up. £7 overnight in a nearly empty parking structure. £7.5 per computer for access to the internet. No other restaurant nearby. Both initial room assignments were crummy, though they easily found us better ones after... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 25, 2012

Dear Guest, Thank you for taking the time to leave feedback. I am sorry to see that you found the cost of the extra services you required to be excessive. I can assure you that charging for such services is normal practice in the Heathrow area and that we are not unique in doing so. As with our daily room... More

Exeter, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 8, 2012
1
person found this review helpful

Have stayed at this hotel several times to break the journey whilst en-route to Istanbul, New Zealand etc. Always found the sleep quality to be good at this hotel. Have eaten here but tend more often to go down the road to a pub where you can get 2 meals for 9 pounds. Staff have always been perfectly OK. H58... More

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Houston, Texas, United States
1 review
2 of 5 stars Reviewed May 7, 2012

It's not the worst hotel I've ever slept in, and at least they didn't lose our reservations like another hotel on our vacation did, but the Comfort Hotel needs new branding, because we didn't feel much comfort while there. Quick rundown of grievances: * Hotel staff was not welcoming when we arrived (admittedly) late in the evening, at about 10:30pm.... More

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georgetown,texas, usa
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 6, 2012

My 3rd time here during layovers in Heathrow. Use Hoppa bus to get there and back to Airport. This time I stayed in Room 260. The room was updates and when I asked the clerk at checkout, he said this was the only room updated so far, but they would probably be doing the rest. So ask for an updated... More

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poppadoms01235
Top Contributor
53 reviews 53 reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 5, 2012 via mobile

Reception staff very welcoming and helpful. Room is a decent size bedroom clean bathroom is too except bathmat but I just chose not to use it! Shower is very powerful and it does result in havin a wet bathroom floor but I'd take that to have a good shower rather than one that trickles out! Location is good with shops... More

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Additional Information about Comfort Hotel London Heathrow

  • Comfort Inn Hayes
  • Comfort Hotel Hayes
Address: Shepiston Lane, Hayes UB3 1LP, England
Price Range: PLN: $

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Comfort Hotel London Heathrow
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