We stayed one night on our way abroad. The rooms are basic but for the price that is to be expected. The fact that our reservation could not be found should have been indicative of a potentially bad visit, however it was the restaurant that truly let this hotel down. The service at the bar was good, the young lady... More

This is my second time stayed in this hotel as i have to catch up my connecting flight from terminal 5 which actually not a really a good idea as it took forever to reach 3 miles with the shuttle ...but the roo was really clean but very small for 2 pax i have a bit of claustro .. Not... More

Staff were rude (apart from one gentleman behind the bar), they were not happy to help and gave the impression that they really couldn't be bothered. Rooms were ok - could do with some decoration. Food was ok. Wouldn'nt stay there again. Pretty poor.

Fine for a couple of nights stay in between visiting Thorpe Park. Room was comfortable and quite. Only grumble would be the £3 room service charge

We needed an overnight hotel [twice] near Heathrow Airport. This appeared to be the best deal. What we didn't anticipate were how the extras added up. £7 overnight in a nearly empty parking structure. £7.5 per computer for access to the internet. No other restaurant nearby. Both initial room assignments were crummy, though they easily found us better ones after... More

Have stayed at this hotel several times to break the journey whilst en-route to Istanbul, New Zealand etc. Always found the sleep quality to be good at this hotel. Have eaten here but tend more often to go down the road to a pub where you can get 2 meals for 9 pounds. Staff have always been perfectly OK. H58... More

It's not the worst hotel I've ever slept in, and at least they didn't lose our reservations like another hotel on our vacation did, but the Comfort Hotel needs new branding, because we didn't feel much comfort while there. Quick rundown of grievances: * Hotel staff was not welcoming when we arrived (admittedly) late in the evening, at about 10:30pm.... More

My 3rd time here during layovers in Heathrow. Use Hoppa bus to get there and back to Airport. This time I stayed in Room 260. The room was updates and when I asked the clerk at checkout, he said this was the only room updated so far, but they would probably be doing the rest. So ask for an updated... More

Reception staff very welcoming and helpful. Room is a decent size bedroom clean bathroom is too except bathmat but I just chose not to use it! Shower is very powerful and it does result in havin a wet bathroom floor but I'd take that to have a good shower rather than one that trickles out! Location is good with shops... More