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Mercure London Heathrow Hotel

3.0 of 5
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Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
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1 room 1 guest
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Mercure London Heathrow Hotel
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138 Reviews from our TripAdvisor Community

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Traveler rating
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    47
    39
    11
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

After reading some of the reviews on here we were a little apprehensive about staying here. We had booked this hotel as part of the Legoland package and also visited Harry Potter Studios so stayed an extra night. We arrived early (about 1pm) and waited an hour for our room to be ready - check in is from 2pm so... More 

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Milton Keynes, United Kingdom
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel is convenient for Heathrow and has a Hoppa service. The single rooms are tiny and the bathrooms have a tiny washbasin. I queued for 8 minutes in the bar for a drink and food. It took the barman THREE attempts to get my food order correct. I then waited over 40 minutes for my Caessr Salad, which obviously... More 

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Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed here one night waiting for a flight home from the London Heathrow Airport. This hotel wasn't anything spectacular but it was good for a one or two night stay for someone on a budget. When we first drove up to the hotel it looked small and a little shady but once we got inside I was pleasantly surprised. The... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

All new acomodation, but be aware to pay 10 pounds per day to park and 14 pounds for breakfast...be sure to include what you want before booking, 20 minutes from Heathrow and shuttle available from and to airport

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Sheffield, England, United Kingdom
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed as part of a deal including a couple of days at Legoland. Checked in, receptionists showed a complete lack of interest from the outset, not acknowledging us, chewing gum and chatting about their massively uninteresting personal lives( this behaviour continued throughout our stay, including when we checked out, well done?). To be fair we were a little early to... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Booked this hotel through Legoland trip with family with 2children for two nights and couldn't be more please with the service. The staff was so helpful and friendly and they don't seems to mind that kids are running around or making noises in play area. Breakfast was good too it's just fit in the concept "you get what you paid... More 

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GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review. It was pleasing to read that overall your enjoyed your stay. With regards to choices for dinner I can only apologise if you were not informed that we also run a bar menu. Once again thank you for taking the time to share your experience. Yours sincerely, Ana... More 

Cardiff, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel through booking.com whilst on a business trip. Arrived about 9:30pm to find I could not get a parking space for my very tall business vehicle. Maureen the reception supervisor went out of her way to see if we could find a space to park. Sadly we failed. She contacted booking.com and arranged s no penalty cancellation, making... More 

Was this review helpful? Yes 1
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank for taking the time to write your review. My apologies that you were not able to stay with us. The night in question the car park was extraordinarily busy. Your kind comments have been passed on to Mareen. We hope to be of service in the near future. Yours sincerely, Ana Merriman Operations Manager More 

India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I went thr Aug 2015 with my parents and stayed for 2 nights. The hotel is located at comfortable distance from heathrow airport. The rooms are very spacious and it has amazinggg breakfast spread both for veg and non veg. The hotel looks small from outside but inside its perfect. Ill definitely stay here again

Was this review helpful? Yes
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and share your recent experience. I welcome your comments that you enjoyed the facilities and services provided during your stay. On behalf of the entire staff, we would like to thank you for your business, and we hope to have the opportunity to welcome you back again in the future.... More 

Glenelg, Australia
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We found this place when we need to get to the airport early the next morning. It was close to a number of places to eat, or you could eat in. The rooms were comfortable and clean as was the rest of the hotel. The staff were friendly and helpful and after a long drive in the rain from Lands... More 

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GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review. It is always a pleasure to read that our guests have enjoyed their stay with us and that you found the staff to be friendly and helpful. Thank you again, and we look forward to welcome you back in the near future. Yours sincerely, Ana Merriman Operations Manager More 

Holmes Chapel, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I found this hotel on my company's intranet, and decided that it was worth a chance, being a similar price to the Continental in Hounslow. I received a friendly welcome to check in and found myself in a nice modern room. The facilities were marvelous, working fridge, comfy bed, spacious bathroom and quiet. The food was very good too, my... More 

Was this review helpful? Yes
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such positive review on your experience at the Mercure London Heathrow. It is always pleasing to read that we have achieved our guest's expectations. We hope that we will have the opportunity to welcome you back again in the near future. Yours sincerely, Ana Merriman Operations Manager More 

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