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Mercure London Heathrow Hotel

3.0 of 5
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Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
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Mercure London Heathrow Hotel
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Ranked #9 of 11 Hotels in Hayes
A recent review
4 of 5 stars reviewed 2 days ago
RStuff Brisbane, Australia
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110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Level Contributor
76 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a decent hotel, good size rooms, comfortable, clean, all facilities work. Wifi is not secure and the free version is very slow and would only access few sites - you can pay extra for full high speed access. The best thing about this hotel is the price - it is very good value. You have to add 5... More 

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Durham, United Kingdom
Level Contributor
207 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

After over 200 reviews on trip advisor my % terrible is less than 0.5%, unless we hit this at a very bad time this hotel is simply Poor. So please reading this review don't think i am a constant moaner, because I am not, I always try to give a fair review but when the customer service hits a new... More 

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Liverpool, United Kingdom
Level Contributor
1,804 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 681 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I've read some of the previous reviews and in my opinion, they are a bit harsh. As long as you realise it's an older hotel, you can forgive the chintzy decor. The warm welcome from the staff was wonderful. They couldn't do enough to help us. From giving us a map and offering to get us a taxi etc. we... More 

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Los Angeles, California
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll start with the good. The hotel lobby was nice and well-designed and the staff was great. Super-helpful and friendly. Now the bad. This hotel is not very close to Heathrow - at least a 10 minute drive. There are many hotels much closer. There were six people in my traveling party, so it was much more economical to take... More 

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GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent stay with us. My sincerest apologies for any inconvenience caused by the delays you mention during your evening meal. I will be passing your feedback on to the Kitchen for further investigation. With regards to the location, we are just 1.9 miles from the airport. Whilst... More 

Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel for a one night stopover to fly from Heathrow. We arrived at Heathrow by train and tube and used the Heathrow Hoppa bus (which stops at the hotels front door) to and from the hotel. The hotel isn't a looker on the outside, but inside it is very nice. Reception and booking in was very quick... More 

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GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

What bothers me with this hotel franchise is that the experience is different from one hotel to another. This is the kind of hotel that benefits the franchise name and reputation, and yet delivers an absolute minimal service that is just enough to avoid mass complaints. The hotel is old, dirty and the unprofessional and untrained customer service adds to... More 

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GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay, I am sincerely sorry to read that we failed to meet your expectations during your recent stay, especially as the areas you mention, such as cleanliness, food quality and customer service are our most common areas for achieving excellent scores. At Mercure,... More 

Melbourne, Australia
Level Contributor
193 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel itself doesn't look much from the outside but is much better internally. Well finished and decorated with rooms of a decent size. During our stay we dined in the restaurant for both dinner an breakfast. As an overall comment the restaurant is pretty functional with not much finesse but it does the job. Service was good and staff... More 

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GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay at the Mercure London Heathrow hotel. We are glad that you enjoyed all aspects of your stay and hope to see you again very soon. Kind regards Richard Jackson General Manager More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my families base for a 2 night weekend stay with the main purpose of the stay being a visit to Legoland!! The hotels staff seemed a little stressed and was clear they tried to be welcoming more from instruction rather than a natural rapport as I have experienced in other mainstream hotels..the rooms were spacious enough, however, the... More 

Was this review helpful? Yes 1
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your breakfast experience did not meet our usual standards, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Helensvale, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a midday flight from Heathrow, so decided to stay the night before near the airport. This hotel has been recently refurbished and was very contemporary with lots of little thoughtful additions like a kid's play area near the Reception lounge area. We couldn't fault the room or the hotel. Staff were friendly and attentive. We would definitely stay... More 

Was this review helpful? Yes
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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