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Mercure London Heathrow Hotel

Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
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Mercure London Heathrow Hotel
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Mercure London Heathrow Hotel
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47 reviews from our community

Traveler rating
    10
    18
    12
    6
    1
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12
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5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Abu Dhabi, United Arab Emirates
Contributor
19 reviews 19 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Great hotel to relax before a flight. Has everything you need and very clean and tidy. Just a shame now leisure facilities/spa. Helpful and friendly staff throughout. Also has a good bus service to and from the airport.

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Melbourne, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I only give 4 stars due to the poor / complicated wifi network. The rooms are nice and clean. Convenient bus transportation (GBP 5 / one way) from / to the LHR airport. The neighborhood is not that great but if you just need a place to sleep close to the airport this is the place to stay

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Eumundi, Queensland, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

I had booked The Comfort Inn only to discover it is now The Mercure. Due to a cancelled flight in Rome we arrived a day late but the manager and his staff did everything to help accommodate us for the problems we faced with changes to our plans. The restaurant and our rooms were great and the shuttle bus to... More 

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Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My friend and I stay here for one night before flying out of Heathrow airport the next day. In a accessible room, which had a bath with a shower over head which meant I had to help my friend into the shower.. But otherwise the room had lovely beds, flat screen tv, fridge and safe. With Free wifi in the... More 

Was this review helpful? Yes 1
Madrid
Contributor
13 reviews 13 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was hard to find coming with public transport. Appears to be in the middle of nowhere. With no shops around. I had a room 84 that was ironically an upgrade from whatever I purchased. My room was was on the ground floor with a view of a wall. Bathroom looks leaky with chipped tiles.

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Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is good enough as a stop over on the way to Heathrow, however when we stayed there, I was informed when I arrived that no double rooms were left, even though I'd booked a double room, so had to have a twin room, which was not a great start to the holiday. When I asked the person on... More 

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Romford, England, United Kingdom
Top Contributor
152 reviews 152 reviews
17 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here before going off on business recently and chose it as it was a bargain at £39. Nicely located off the M4 near Heathrow T5 (where I was travelling from). Used to be the old 'Comfort Inn Hotel. I ended up with a ground floor room which was a tad small, but I expected this to be so due... More 

Was this review helpful? Yes 2
Staffordshire
Top Contributor
67 reviews 67 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I often stay in Accor hotels, and often in the Heathrow area. I tried this hotel as the Novotel that I usually stay in was booked out. This was until recently a 'Comfort Hotel' Positive: Check-in staff and restaurant staff friendly Relatively good value New carpets and beds Negative: Bathrooms look like they haven't been refurbished, and are tires, some... More 

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Maidstone, United Kingdom
Top Contributor
55 reviews 55 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a typical hotel for its location near to an airport. I booked it because it was the cheapest near the airport and wasn't disappointed. It was clean and tidy and the check in was quick. My only criticism is that the bar wasn't staffed enough. There was a huge pile up of glasses that needed to be washed... More 

Was this review helpful? Yes 1
Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Up until recently I was a platinum Le Club member at Accor Hotels. This trip reminded me why I am now only a lifetime silver member. The Good - check in was swift and easy and the refurbished lobby, restaurant, and bar area is nicely done. But don't be fooled by this facade, it seems to have been done for... More 

Was this review helpful? Yes 2
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Amenities