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All 10 Hayes hotels »

Comfort Hotel London Heathrow

3.0 of 5
Shepiston Lane, Hayes UB3 1LP, England
Hotel amenities
Comfort Hotel London Heathrow
Ranked #8 of 10 hotels in Hayes
3.0 of 5 stars 310 Reviews
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310 reviews from our community

What travelers say about this hotel
  • Hoppa bus(11)
  • Night stay(6)
  • Very reasonable(4)
  • Very good(4)
  • Room service(4)
  • Staff were friendly(3)
  • Reception bar(3)
  • Car park(3)
Traveler rating
    27
    96
    81
    59
    47
Only show reviews for Family (52) | Couples (98) | Business (49)
Date Rating
Denver, Colorado, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed June 3, 2012 NEW

I have written to this Hotel chain with the website promise of 72hr response (not). This hotel charged us double what we could have gotten on the internet, and we use a service at the airport who was begging for the "best rate". The hotel would do nothing nor the booking service when we found out we were paying twice... More

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bournemouth
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed June 2, 2012 NEW

About to embark on twenty eight days in 28 different hotels on a road trip to USA we stayed here before the early flight to Chicago. The location was great with a hoppa bus service starting at 4am. If you use their car park it's £7 per night (but we parked at the Hilton in the NCP for a month... More

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Birmingham
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2012 NEW

For London, this hotel was cheap but the location wasn't great buses were full and slow, train line not very direct and taxis expensive. When you book you need to emphasis if your having more than one room that you would like them in the same vicinity as we got one room on the ground floor and after several issues... More

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Chipping Norton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 28, 2012

We stayed for one night ahead of a long flight from Heathrow the following day. Our room was a reasonable size and most importantly quietly located. The bed and pillows were comfortable - so we were both able to get a good night's sleep. The bathroom was small - but adequate for one night - and although the fittings were... More

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london
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2012

This hotel was very good value. The breakfast was expensive, but very tasty and lots of it - we didn't need lunch. It is served from early until late and regularly topped up. The bedroom was clean, adequate size and well equipped (tea/coffee facilities, TV, well lit and clean bathroom). The staff were friendly and helpful, the parking secure -... More

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Tucson
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 27, 2012

This is a drab, older hotel with creaky floors that can keep you awake at night when you are trying to sleep and other people are moving about... even the bed creaked so loudly that it would wake me up when I rolled over in my sleep. It is obvious that the owners don't spend much money to keep it... More

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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 26, 2012

We stayed at this hotel for one night and found it to be nice and clean but small. There is no free local bus as I had read somewhere, but there is a Hoppa bus that will take you from Heathrow to the front door of the hotel for roughly 8 USD one way. We did not eat breakfast since... More

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Ripon, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed May 26, 2012 via mobile

I've had a better nights sleep in Kandahar, Afghanistan, whilst being rocketed by the Taliban. The bed I had creaked with my heart beat. I didn't think it was even possible. For the price it really isn't good. Parking your car at the hotel will cost an extra £7.00.

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 22, 2012

We needed beds for a few hours sleep following the Heineken cup rugby final and our sole requirement was cheap & location which we had booked last minute. For London, this hotel was cheap but the location wasn't great as train line not very direct and taxis expensive. The rooms were totally basic, dated but clean although beds extremely uncomfortable-fold... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 23, 2012

Dear Guest, Thank you for taking the time to leave a review after your Rugby weekend. I was sorry to hear that our customer service was found lacking on this occasion and we will be sharing your reviews with the team to further understand how this occurred and what can be improved on, going forwards. Regarding the sofa beds, these... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 22, 2012

Booked and when I arrived they had canceled my booking without informing me. While there the receptionist had me wait 30minutes in order to try and resolve the issue & came back with an upsell since my room was not available anymore (given to someone else). I had no choice since it was past midnight and had a meeting in... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
May 23, 2012

Dear Guest, It is impossible to comment on your experience at this stage, as your stay date is from 12 months ago. You mention arriving after midnight but not when exactly. If this was after 4am, your reservation would have been automatically released as the arrival date would have passed. Please accept my apologies for any failings you feel that... More

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Additional Information about Comfort Hotel London Heathrow

  • Comfort Inn Hayes
  • Comfort Hotel Hayes
Address: Shepiston Lane, Hayes UB3 1LP, England
Price Range: PLN: $

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