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All 11 Hayes hotels

Comfort Hotel London Heathrow

3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1LP, England
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Comfort Hotel London Heathrow
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Ranked #9 of 11 hotels in Hayes
A recent review
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642 people have reviewed this hotel

Traveler rating
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    92
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Booked through legoland holidays for 3 nights price including the tickets for legoland was very good. Hotel was clean and room totally sufficient for our purpose. We had breakfast 3 mornings and there was sufficient choice, we also had evening meal and as we booked through legoland kids ate free. Also I ordered in advance a packed lunch for the... More

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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

First and last time i stay at this hotel in my life. Beds are as stiff as metal, rooms look as if they are from pre-war, (and i was upgraded to a superior)thats a laugh. you can hear absolutely everything from the rooms above, creeking nosies all night long as if theres a football match going on upstairs, looks like... More

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Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are staying here for a legoland trip for 4 nights and have found it to be clean and tidy with OK rooms (not the most modern) staff have been lovely and accommodating. Breakfasts are good, the only downside has been the limited parking which has been a bit of a struggle but the staff have helped finding somewhere for... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you so much for taking the time out to write a review during your actual stay. It was great to read that all aspects of your stay are going so well. I must admit, the car park has seen a high demand during the current holiday season but will revert back to normal service shortly. It was... More

1 review
4 of 5 stars Reviewed 6 days ago NEW

I have a wife and four children 15, 13, 7 and 5 and we recently stayed at this hotel for three nights and I really don't know what all the complaining is all about. We had two connecting rooms that were more than adequate, they we're clean comfortable rooms . I've stayed in lots of hotels and the wifi price... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking the time-out to write your review following a recent Legoland trip with the family. I was pleased to read that all was in good order and that you would have no hesitation in recommending the Comfort Hotel Heathrow. As you rightly point out, negative reviews can be off putting and unfortunately, it... More

Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Reception area very clean and welcoming. Check in quick and friendly. Room is spotless and has no unpleasant smell. Beds are really comfy and the linen is crisp and clean. Mattress protectors in place pillows clean. Hospitality tray with tea and coffee and modern large flatscreen tv. Room had ambient temperature bathroom clean with wall mounted good quality toiletries. Using... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to leave your feedback. You have captured so much detail and information in your review, that I am sure it will be very useful for future guests. I was pleased to see that we met your expectations on so many levels and that you awarded such high scoring. Thank you again... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

Staying at the hotel tonight then off to NYC in the morning. The check in was quick and easy, the room is spotless and has no odour. The beds are very comfortable and the tv is nice and modern. Tea and coffee making facilities also provided in room. All you need for a quick stopover. Seriously do not let negative... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to leave such great feedback. I was pleased to see that all was in order with your stay and very pleased to read, that you were not put off with the odd negative experience, out of the thousands that take place each and every week. Once again, thank you for your... More

Leicester, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night and flew from Heathrow the next morning, the shuttle bus cost £4 and took around 10 minutes to get to T3. Rooms wernt the best iv stayed in but its a cheap hotel. Girl on the bar was lovely but cant remember her name :-(

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to provide feedback from your recent trip. I was pleased to see that you found the hotel to offer good value and appreciated our customer service. We hope to see you again on your next stop over in Heathrow. Warm regards Richard Jackson General Manager More

Grimsby, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stopped her for one night prior to our flight next morning and grateful only a few hours!! In a room that was unbelievably hot with a fan that rattled. When i complained the receptionist was not interested and sent up the porter. He replaced the fan but we managed to open the window more for fear of suffocating!! Had... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to write a review following your recent stay. I was sorry to read of your disappointment and to also to hear that on that one evening, the service seemed a bit chaotic. Your review has been shared with all of the teams, to ensure that we improve our services and product... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Access Wi-Fi is today one of the thing that many guests rate high today. That is not included in the room fee and they charge you £7.50 per day. I understand that most of the guest there, just stay for one night and are business guest, but there is allot of other hotels nearby that could be chosen next time.... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for your recent feedback. With regards to the £7.50 Wi-Fi charge mentioned. This is the price we charge for our Premium high speed service. This covers two devices for up to 24 hours and is actually very popular. We also offer a discounted tariff for a 48 hour period. Regarding the towel rails, I can reassure... More

Calne, United Kingdom
Top Contributor
78 reviews 78 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Because we were departing Terminal 5 Heathrow at 08:30, with a 06:30 check, in we choose to stay in a local Hotel with parking offered. The deal was for a room and Purple Parking booked as an add on contract.The Hotel was well located for our purposes. Reception was good and we got to our room quickly with all admin... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for your taking the time to leave such extensive feedback. I was pleased to read that once notified, the team immediately moved your room without question or hesitation. Regarding bed preference or quality, I can assure you that we are continually upgrading and replacing any bedding that requires it. I have asked the team to locate... More

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Additional Information about Comfort Hotel London Heathrow

Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, UK - Middlesex
Address: Shepiston Lane, Hayes UB3 1LP, England
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #9 of 11 hotels in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel London Heathrow 3*
Official Description (provided by the hotel):
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