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All 11 Hayes hotels

Comfort Hotel London Heathrow

3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1LP, England
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Comfort Hotel London Heathrow
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Ranked #9 of 11 hotels in Hayes
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645 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Northwood, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

only stayed here as it seemed good value for money. cost £10 to park car overnight. receptionist couldn't find our booking had to wait 20 minutes, a free drink would have been good. the room looked very tired and in need of redecoration. bed was awful big dip in the middle and could feel the springs poking through. shower very... More

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2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed sat 19th April for 1 night, Staff were good couldn't fault them however I booked 3 rooms 1 twin & 2 superior doubles,(£55 each room)the rooms were drab looking, cracked sink in the bathroom,mould on the tiles & ceiling,could hear people upstairs running around like there was party going on,kettle in the room would not stay on, had to... More

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Exeter
Contributor
20 reviews 20 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel on about five separate occasions. It is convenient to Heathrow airport. The first time we stayed we had a good room with decent bathroom. I have rebooked on the off chance that not all of the other rooms have ridiculously sized bathrooms. Or should I say shower rooms, where the showers leak water all... More

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Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked through legoland holidays for 3 nights price including the tickets for legoland was very good. Hotel was clean and room totally sufficient for our purpose. We had breakfast 3 mornings and there was sufficient choice, we also had evening meal and as we booked through legoland kids ate free. Also I ordered in advance a packed lunch for the... More

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

First and last time i stay at this hotel in my life. Beds are as stiff as metal, rooms look as if they are from pre-war, (and i was upgraded to a superior)thats a laugh. you can hear absolutely everything from the rooms above, creeking nosies all night long as if theres a football match going on upstairs, looks like... More

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Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We are staying here for a legoland trip for 4 nights and have found it to be clean and tidy with OK rooms (not the most modern) staff have been lovely and accommodating. Breakfasts are good, the only downside has been the limited parking which has been a bit of a struggle but the staff have helped finding somewhere for... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you so much for taking the time out to write a review during your actual stay. It was great to read that all aspects of your stay are going so well. I must admit, the car park has seen a high demand during the current holiday season but will revert back to normal service shortly. It was... More

1 review
4 of 5 stars Reviewed 1 week ago

I have a wife and four children 15, 13, 7 and 5 and we recently stayed at this hotel for three nights and I really don't know what all the complaining is all about. We had two connecting rooms that were more than adequate, they we're clean comfortable rooms . I've stayed in lots of hotels and the wifi price... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking the time-out to write your review following a recent Legoland trip with the family. I was pleased to read that all was in good order and that you would have no hesitation in recommending the Comfort Hotel Heathrow. As you rightly point out, negative reviews can be off putting and unfortunately, it... More

Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Reception area very clean and welcoming. Check in quick and friendly. Room is spotless and has no unpleasant smell. Beds are really comfy and the linen is crisp and clean. Mattress protectors in place pillows clean. Hospitality tray with tea and coffee and modern large flatscreen tv. Room had ambient temperature bathroom clean with wall mounted good quality toiletries. Using... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to leave your feedback. You have captured so much detail and information in your review, that I am sure it will be very useful for future guests. I was pleased to see that we met your expectations on so many levels and that you awarded such high scoring. Thank you again... More

1 review
5 of 5 stars Reviewed 1 week ago

Staying at the hotel tonight then off to NYC in the morning. The check in was quick and easy, the room is spotless and has no odour. The beds are very comfortable and the tv is nice and modern. Tea and coffee making facilities also provided in room. All you need for a quick stopover. Seriously do not let negative... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to leave such great feedback. I was pleased to see that all was in order with your stay and very pleased to read, that you were not put off with the odd negative experience, out of the thousands that take place each and every week. Once again, thank you for your... More

Leicester, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night and flew from Heathrow the next morning, the shuttle bus cost £4 and took around 10 minutes to get to T3. Rooms wernt the best iv stayed in but its a cheap hotel. Girl on the bar was lovely but cant remember her name :-(

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking time to provide feedback from your recent trip. I was pleased to see that you found the hotel to offer good value and appreciated our customer service. We hope to see you again on your next stop over in Heathrow. Warm regards Richard Jackson General Manager More

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Additional Information about Comfort Hotel London Heathrow

Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, UK - Middlesex
Address: Shepiston Lane, Hayes UB3 1LP, England
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #9 of 11 hotels in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel London Heathrow 3*
Official Description (provided by the hotel):
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