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All 11 Hayes hotels

Comfort Hotel London Heathrow

3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1LP, England
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Comfort Hotel London Heathrow
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Ranked #9 of 11 hotels in Hayes
A recent review
3 of 5 stars reviewed 2 days ago
mhll Cardiff, United Kingdom
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711 people have reviewed this hotel

Traveler rating
    63
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Standard place to rest before catching an early flight. Restaurant was fine. You can walk down to the village, 5 min walk tops. There's a pub and some shops. Wouldn't stay there for more than one night though.

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent trip. I was pleased to see that you found all in order during your stay and we hope to see you again, when you next fly from Heathrow Airport. Kind regards Richard Jackson General Manager More

Torun, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My overal opinion about this hotel is good. The room was nice and cosy, rather big beds with fluffy mattres. Everything was clean. The air conditionig was fast working, you could almost feel the wind on your face. There was an electric kettle, spoons, plate, cups and some tea, coffee and sugar (also brown one). The staff was polite and... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay. I was pleased to read that your overall rating of our hotel and services was extremely high. We hope to see you again and look forward to welcoming you back, on you next Heathrow trip. Kind regards Richard Jackson General Manager More

Surrey, B.C.
Contributor
15 reviews 15 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is in a convenient location for a flight from Heathrow Airport. The Hoppa bus picks up and returns to the airport for a reasonable price. The hotel food is good and the rooms are clean and comfortable. The breakfast is reasonable.

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave such positive feedback, following your recent stay. I was pleased to read your review and also note your previous review, from your stay in 2013. We are currently in the process of a rolling bedroom refurbishment programme, so look forward to you warmly welcoming you back again next... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We booked this hotel through legoland and read the reviews after booking, we were a bit apprehensive after reading some of the negative reviews but were pleasantly surprised. We arrived at the hotel and were greeted by friendly reception staff, our room was nice, spacious and very clean! The only thing we could complain about was the tv didn't work... More

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave such a great review following your recent Legoland trip. I was delighted to read that all aspects of your stay, from the arrival to departure exceeded expectations. We look forward to warmly welcoming you and your family on the next trip. Kind regards Richard Jackson General Manager More

Peterborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This hotel has such a sophisticated booking system that they can allocate your room whilst you are sleeping then blame it on someone else. As far as they are concerned if you don't book direct with them then there check in system doesn't recognize you!

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review following your recent stay. I was sorry to read that you encountered such a problem during your stay. Should you wish to discuss the matter in more detail, please feel free to contact me direct. Yours sincerely Richard Jackson General Manager More

Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The room was one of the smallest I have ever stayed in. No air conditioning and the towel rail in the bathroom couldn't be switched off despite it being too hot. TV reception crap. Hotel generally noisy at night and no dedicated shuttle service to the terminals. Shuttle is also a ripoff but that is not the hotel's fault

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review of your recent stay. I was very sorry to read that we failed to meet your expectations on this occasion. I can confirm that the dedicated Hotel Hoppa service to and from Airport terminals 1,2 & 3 is bus number H8 along with the H58 for... More

Inverness, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The first room we were given seemed fine apart from the wash hand basin the had a slim around the taps, we asked for this to be cleaned and instead we were given another room. The manager was very understanding and was not happy with the cleaning staff. The second room was clean but the air con would not work... More

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent stay. My apologies for any inconvenience encountered during your stay especially that that you had to move to a second room. On a more positive note, I was pleased to read that you found the breakfast buffet of good value, offering a great selection to choose... More

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked two rooms, one for us and one for our kids before we took off the next day after 12 days in England. We had heard and read ok things about the hotel but after checking in we found the things that were said to be true. Outdated, non working, bug infested rooms. Our kids room was ok with... More

Was this review helpful? Yes 5
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent stay. My most sincere apologies, to you and your wife. I assure you, as can the many favourable reviews on this and many more review sites, that this experience was an isolated one, rather than an indication of normal standards. The room in question had been... More

Ames, Iowa
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel twice, over-nighting for flights. The first time was great. Checkin was fast and helpful. The receptionist told us about a deal that includes breakfast buffet and cost of the shuttle (Hoppa bus). The room was in good condition, the food was good, checkout was swift... and we decided to come back for our second lay... More

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for your recent review. I was very sorry and disappointed to read that following a great first experience, your returning visit failed to compare. As you correctly mention we do offer some fantastic deals at reception, however in that occasion the Hoppa service had been oversubscribed. My apologies for any inconvenience this and the technical problems... More

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is is need of a serious update, both structurally and in service. The rooms are old and show their age. The TV was thicker than it was wide and the remote didn't work. They make a very big deal about the free WiFi but it only works - kind of - in the lobby. The staff do not... More

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for your recent review. I was disappointed and sorry to read that you didn’t enjoy your stay. We do currently have a rolling refurbishment programme in place and assure you that items such as television sets are part of this programme. Assuring you of our best attention at all times. Kind regards Richard Jackson General Manager More

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Additional Information about Comfort Hotel London Heathrow

Address: Shepiston Lane, Hayes UB3 1LP, England
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel London Heathrow 3*
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, UK - Middlesex

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
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Number of rooms
184

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