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All 11 Hayes hotels

Comfort Hotel London Heathrow

3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1LP, England
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Comfort Hotel London Heathrow
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40%
Ranked #9 of 11 hotels in Hayes
A recent review
5 of 5 stars reviewed 4 days ago
Laura S
  • Reviews (698)
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698 people have reviewed this hotel

Traveler rating
    61
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for 4 nights while visiting Legoland with our 3 children. We had a wonderful time! They rooms were immaculate, and very spacious. The staff were all very friendly in every area of the hotel from reception, bar, restaurant, breakfast. The standard of food was of a great standard too. I really can't recommend this... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave such a fantastic review following your recent Legoland break. I was delighted to see that over the duration of your stay we continued to meet all your needs. We look forward to welcoming you back on a future occasion. Warm regards Richard Jackson General Manager More

Bristol
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked a twin room at this hotel for one night prior to a very early morning flight out of Heathrow. Parking seemed to be fine although we had been warned to get there before 7pm to be sure of a space. At reception we were offered two rooms. Having seen neither of them we asked for the quietest one... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent stay. I was sorry to read that you encountered problems with your initial room and apologise for any inconvenience this may have caused. On a more positive note, I was pleased to see that you were moved without fuss to an alternative and also upgraded in... More

Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed here as part of a Legoland package and I cannot believe the bad reviews on here , hotel is clean , good price and the staff were very friendly. We had a family room which was very big so the kids could move around and play with their toys and the beds were very comfortable. We ate out... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave such fantastic feedback following your recent Legoland trip. I was delighted to see that we exceeded your expectations across all areas of your stay. We look forward to seeing you all again, on your next family trip. Warm regards Richard Jackson General Manager More

Widnes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We travelled from Cheshire for a 1 night stay before flying to Halifax, Canada the following morning (more convenient for us as we were traveling with our 15 week old daughter). After booking online, I called Holiday Extras, the booking provider, the following week to add a cot for my daughter onto the booking. On arrival we were served by... More

Was this review helpful? Yes 2
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write such a complimentary review following your recent stay. I was delighted to see that all went well and that the team and our services met all expectations. We look forward to welcoming you and your family again, on your next trip via Heathrow. Warm regards Richard Jackson General Manager More

Larnaca, Cyprus
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very convenient for Heathrow terminal 1. However we were disappointed by our stay. Whilst clean, the room (number 184) demonstrated a lack of maintenance. On arrival at about 6pm the room was stiflingly hot with the air-conditioning set at 30 deg C on a day where the outside temperature was in the mid 20s. When we tried... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent stay. I was sorry to hear of the maintenance issue you encountered with your air conditioning. The settings are individually controlled, so the maintenance team will be looking into the matter further, as to why this was not possible. On a more positive note, I... More

Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we booked this as a package with our legoland tickets so didnt expect a fabulous hotel since we chose the cheapest option. pleasantly surprised. we stayed with our two daughters (3year old and 11month old). our room had a double bed, sofa bed and travel cot. it was cosy but still enough room to move around when the girls were... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave such a complimentary review following your recent Legoland break. I was delighted to see that the services and staff exceeded expectations across all areas, whilst still offering excellent value. We look forward to welcoming you all again on your next break. Warm regards Richard Jackson General Manager More

Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night before visiting legoland. Room was nice, bed comfy. Nothing flashy but did the job. We got a good price with breakfast included. I didnt have the cooked breakfast but there was plenty available, bread ran out for all of two minutes. There is a very small gym that I went and explored, if its a... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for leaving feedback following you recent trip to Legoland. I was pleased to read that you found the accommodation and facilities offering good value. As you mention, we do have a very peaceful gym and glad that you were able to take advantage. We hope to be of service again on a future visit. Kind regards... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Arrived at midnight, After registering and being told to wait, was then told my room that I had bought and paid in advance was now not available. Was told hotel were arranging alternative accommodation, but no solution could be found. At 1.45 am I had to insist that I slept somewhere as I was not going to sleep outside. The... More

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for leaving a review. Once again and further to our direct communication, my apologies for the inconvenience created that night. This was due to a unforeseen maintenance issue. As you mention, from arriving shortly after midnight until 01.45 am, the Duty manager searched for alternative accommodation. The offer they made and you accepted at that stage,... More

Edmonton, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Missed our connection Stranded in London for 23 hours due to airline error. As we weren't sure if airline would compensate us, we decided to search for something inexpensive but also a known brand. We selected this hotel as London Heathrow staff helped us search for a hotel with last minute availability, close to airport & under $120 pounds. About... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent layover. It was pleasing to see that you found our prices to offer great value and the cleanliness levels plus the quality of Breakfast, were above expectation, for the price. You comments of the Internet and information given by reception has been noted and reviewed,... More

sutton in ashfield
Top Contributor
115 reviews 115 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night on Saturday 21st July as part of an organised coach party. The corridors & rooms do need a complete over haul as they are looking tired & dated but still kept very clean & tidy. This didn't really detract from our stay as it compensated for by the very friendly & efficient staff &... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent coach trip. I was delighted to see that you enjoyed your visit and especially the dining experience. There is currently a rolling bedroom refurbishment project in place, which will also encompass the corridors later in the year. So, we look forward to being of service... More

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Additional Information about Comfort Hotel London Heathrow

Address: Shepiston Lane, Hayes UB3 1LP, England
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel London Heathrow 3*
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, UK - Middlesex

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
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Number of rooms
184

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