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All 11 Hayes hotels

Comfort Hotel London Heathrow

3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1LP, England
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39%
Ranked #9 of 11 hotels in Hayes
A recent review
5 of 5 stars reviewed yesterday
Sarah B York, United Kingdom
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724 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
York, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 2 night's with our legoland break. Hotel nice clean and fresh. Gorgeous evening meals and breakfast. Children very much enjoyed it with the play station, xbox and play area. Children also ate free and our adult meals were 2course for 14.95. would definitely recommend. Bar and waiting staff were very polite and friendly this made our experience... More

Was this review helpful? Yes 1
Wales
Top Contributor
91 reviews 91 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed overnight when on bus trip to London with Newmarket Holidays. Hotel basic but does its purpose for overnight stay. Was very busy when stayed but staff very helpful and tried their best even though rushed. Bar food was quite nice. Continental Breakfast wasn't that impressive unfortunately plastic cheese was real let down. Rooms ok for 1 night stay wouldn't... More

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Port Talbot, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

dont expect the savoy hotel , staying here, The Rooms are very basic, we stayed with family for legoland and it was ideal choice, children ate free in evening with adults , breakfast was included, food was 1st class, nice clean cheap and cheerful , did the business for one night. hotel does a lot for children free milk and... More

Was this review helpful? Yes 2
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review following your recent Legoland trip. I was pleased to read that you and your family enjoyed all aspects of your stay and especially the extra services we provide for younger guests. We hope to be able to welcome you back on your next theme park break,... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here in August for the night as had early flight from Heathrow. Hotel ideally situated for airport and there is a frequent shuttle bus to all terminals. Positives - polite and helpful reception staff - good price - large room with air conditioning - shuttle service to airport - clean and bright communal areas with food and bar. The... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay and for highlighting so many positive features relating to your stay. Regarding the status of bedroom furniture, we are currently undergoing a complete refurbishment programme, which will include replacing all bedroom furnishings on a rolling basis. We look forward to welcoming you back on... More

Plymouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We recently stayed here with our two children for 3 nights. We had a very good time the buffe was good and so was the breakfast the staff were so friendly and helpfull they made our stay nothing was to much trouble for them

Was this review helpful? Yes 1
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent stay. I was pleased to read that you and your family enjoyed every aspect of the service over the three days and will ensure your comments are shared. We look forward to welcoming you back on a future occasion. Warm regards Richard Jackson General Manager More

Brighton and Hove, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have no complaints about this hotel. The accommodation was good. The staff were very friendly. The hotel was full because of our JW convention but the staff were always helpful and, although the restaurant was very busy, the service was excellent. I was also surprised that the food was so good! I'd gladly go back to this hotel again.

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following your recent stay. I was pleased to read that you enjoyed your stay and that despite being so busy due to the convention taking place, we still managed to exceeded expectation. We look forward to welcoming you again in the future. Warm regards Richard Jackson General Manager More

Westbury, Wiltshire
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel as part of a party of 13, including 3 small children. What a delight, As a couple who normally stay in 5 Star hotels in the UK the best way I can rate this hotel is by section. Reception - Brilliant, friendly, helpful staff. Rooms, - OK some of them are a bit tired, but they... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave such fantastic feedback following your recent stay. I was pleased to read that you and your party enjoyed every aspect and will ensure your praise is passed on to the departments. As you rightly point out the hotel is currently refurbishing all bedrooms and the feedback has been fantastic. We... More

Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as delegates of the IBSA Convention at Twickenham Rugby stadium for 3 days. With more than 100 delegates we were greatly impressed by the hotel's quick and efficient service in dealing with so many, especially at breakfast. The hotel does appear somewhat dated, but it is clean, the staff are helpful and all the plans and arrangements... More

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent convention. I was pleased to read that you enjoyed your stay and that the weekend went very well. We look forward to welcoming you again in the future. Warm regards Richard Jackson General Manager More

Huddersfield, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here as part of a package with Legoland Windsor have to say this is a poor hotel.We arrived late Thursday night after vistining Legoland and a meal out.The car park was a joke basically a free for all cars abandoned anywhere.As part of the package car parking was included we found it very difficult to park the 2nd night... More

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GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review following your recent stay. I was sorry to read that your particular experience was disappointing. We have recently on the odd occasion, had a higher than normal demand for parking which may mean that it takes a little longer to park. Regarding the status of bedroom... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here for one night before flying out of Heathrow. There is no aircon in this hotel and at the time, end of July, it was very hot. The hotel was airless and the room was therefore most uncomfortable.

Was this review helpful? Yes
GM-CHH, General Manager at Comfort Hotel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write and leave a review following your recent stay. I was sorry to see that due to weather conditions you felt uncomfortable. As you mention our current Standard bedrooms, do not offer air-conditioning. This facility is only available in our Superior bedrooms. I am pleased however, to inform you that air-conditioning... More

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Additional Information about Comfort Hotel London Heathrow

Address: Shepiston Lane, Hayes UB3 1LP, England
Location: United Kingdom > England > Middlesex > Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel London Heathrow 3*
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Comfort Hotel London Heathrow Hayes, UK - Middlesex

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