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The Metro

Certificate of Excellence
3 Portland Street, Southport PR8 1LH, England
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260 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed on a Groupon deal and it was just prefect. Hotel ideally placed for all local amenities. Very warmly welcomed by Gerry.Our room was fabulous; spacious,comfortable bed,great shower and all immaculately maintained. Ground floor facilities modern and again comfortable. Lovely afternoon tea and a great breakfast. Drinks in the lounge very competitively priced. No hesitation in recommending this great... More 

Helpful?
Thank Patricia S
Southport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I came here with some friends recently. All I can say is AWFUL. How they call this a business? I don't know. I heard brilliant reviews and I got a hell of a shock! The staff where RUDE and IGNORANT, and as for management they where twice as bad! The food wasn't anything special especially for the price ranges when... More 

Helpful?
1 Thank JennaHayes26
Leeds
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked bed and breakfast and champagne afternoon tea through a groupon offer and we were very happy with this hotel. The staff are lovely,friendly and helpful, the afternoon tea was good and the hotel and the rooms are lovely,clean and nicely decorated. We loved Southport and would definitely come back and stay at this hotel.

Helpful?
Thank sueborrell4
Preston, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Sandwiches were terrible very stale no taste and hardly any filling. Cakes were edible but nothing special. We had to keep asking for tea as they don't leave the pot with you and had to ask for more jam and cream as portions weren't enough. Won't be going again.

Helpful?
Thank Justine M
Crosby
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked afternoon tea for father in law in January, after the hotel messing us around and changing the dates saying they were closed for two weeks, we eventually settled on date. On the day my great grandmother of 91 fell and went to hospital which meant my father in law couldn't attend the afternoon tea. We called 45 minutes after... More 

Helpful?
1 Thank Kelli M
Leyland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I am most suspicious of this establishment. It boasts of its high quality services food etc but they don't answer their phone . I have been ringing 01704536836 for some days now. We have been given a voucher for afternoon tea and want to book. No one answers the phone . I have let it ring until my phone cancels... More 

Helpful?
7 Thank Wynsheryn
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

What an amazing night, have just had my birthday party here and it was the perfect venue, the bar staff were fantastic and we danced through the evening, would highly recommend for a function of any sort, lovely decor and I have dined here before and it's great👍😀

Helpful?
Thank Singlelady1
Southport
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

Phoned up last minute to book a table for four people on xmas day .. did not expect a reply , amanda returned call next day got a table for four people at 4pm .. me wife and 2 kids booked in . Can not fault the day at all . Excellent food and service all time we where there... More 

Helpful?
Thank nicodogSouthport
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015

15 of us booked for an Xmas party night with Gary Barlow tribute act. We had a lovely meal, good service and well presented, I have a gluten free diet, which I gave them notice of, and they ensured that I had a suitable alternative which was extremely tasty. The staff were professional and efficient and the entertainment very good,... More 

Helpful?
1 Thank Jeannette M
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 6, 2015

This is such a nice, stylish hotel. Great decor, beautifully fragment & high spec. Breakfasts were excellent, dinner was okay but service was always with a smile & nothing was too much trouble. Got a room on late deals, so the value was fantastic. My favourite part of the whole stay was the fantastic showers! While there's no parking on... More 

Helpful?
Thank Lyndon C
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