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Bay Dilkhusa Grand Hotel

Certificate of Excellence
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Wilder Road, Ilfracombe EX34 9AH, England
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BREAKS STARTING FROM £99
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Bay Dilkhusa Grand Hotel
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Bay Dilkhusa Grand Hotel
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405 reviews from our community

Traveler rating
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    167
    84
    24
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed there with a group of friends for a weekend break Friday to Monday, which also included drinks vouchers in the price. I thought the hotel was clean and tidy, the food was OK with plenty of choice and the staff helpful. The entertainment was OK, apart from the last evening when it was not too good. The room... More 

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Banstead
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good value for money. Typical Shearings hotel, renovated but still a bit of a tired older hotel. However, service was very good as was the food. Drinks package worthwhile (if you drink). Good location, great for very hilly walks but nice flat walk to the harbour. 4 day stay well worth the money. Wifi supplied free via Cloud but only... More 

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Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very post for taking the time to post your feedback. I am glad you enjoyed your stay with us and also enjoyed Ilfracombe. As you said, we offer an excellent value for money and the adition of drinks package is also good. Once again, thank you for your comments and for visiting us and we hope to see... More 

Solihull, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Paid for room upgrade and requested a twin bedded room was put in room 318 the window was filthy with weeds growing up the outside of the window, bathroom shower tray had yellow staining round plug hole and the bathroom smelt. Requested to be moved to another room which they did but they asked me to pay for an upgrade... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. Your feedback is very appreciated and will help us to improve where needed. Room 318 is one of our Twin Standard Plus bedrooms and was newly decorated in January 2014, with new comfortable beds, brand new shower room, flat screen TV....Many customers book this room and it has... More 

Norwich, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Just come back from a great few days with Shearing to Ilfacombe stayed at the Dilkhusa Grand Hotel. The Hotel is very efficient , staff excellent , food wonderfull & the entertainment was good. I emailed the Hotel before going to ask if they had decaf teabags, they said they would get them in for me, I must say, I... More 

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Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

First of all, I would like to thank you for taking the time to post your comments. I am glad you enjoyed your stay with us and experienced the excellent level of service that we provide here at The Dilkhusa Grand Hotel. As you said, all members of staff work really hard to provide to our customers with everything they... More 

poulton-le-fylde
Top Contributor
103 reviews 103 reviews
81 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed 1 week ago

I must have stayed at a different hotel to other reviewers! I would not stay here again. I had an unrefurbished room and it was very disappointing. It was cold and tatty. The bathroom was ok but the shower was very temperamental. I did peek into other rooms on way past and they looked better. There was a long wait... More 

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Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

First of all, I would like to thank you for taking the time to post your comments. I am sorry to hear you were not satisfied with our hotel. We are actually in the proccess of updating our bedrooms, and so far we managed to refurbish over 40 bedrooms during the last 2 years, and planning to do another 5... More 

burnley
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I and 5 friends have just returned from a fabulous Shearings weekend break in the Dilkusa Hotel . On arrival we given a very warm welcome and our information pack on the coach , as we got off the coach we were handed our room keys , our luggage was brought to the room within 15 minutes... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your feedback. I am glad you enjoyed your stay with us, and will pass your comments to the staff, especially to Inga. As you said, we offer an excellent value for money and all members of staff work really hard to make sure customers enjoy their holidays. Once again, thank... More 

Yorkshire Uk
Top Contributor
128 reviews 128 reviews
67 hotel reviews
224 helpful votes 224 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were greeted with a strong smell of paint when we opened the door to our upgraded room on the second floor. It had obviously just been decorated and the bathroom fittings looked brand new. The smell of paint lingered in the room throughout our stay despite opening the windows. The manager did offer us a different room but it... More 

Was this review helpful? Yes 2
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. At the Dilkhusa Hotel, we offer an excellent value for money and I am very happy to know that you enjoyed the food and the service. Your review is very welcomed and your comments will be taken on board and will help us to improve were needed. We... More 

Walsall. West Mids
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Both my husband and I enjoyed yet another Shearings break at this hotel. Check in was fast and efficient. Our room was comfortable and clean. The staff were the usual polite and efficient as has become to be expected from the shearings group. Just to let other readers know, there was a new JD Wetherspoons approximately 500 yards away from... More 

Was this review helpful? Yes 4
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for your comments. Your feedback is very important to us and as you said, to other readers. I am glad you enjoyed your stay with us and also enjoyed Ilfracombe and we hope to see you again in a near future. More 

cambridge
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went on 5 day break with Shearings, good hotel staff very friendly, had refurb. room which was o.k. nice sea views, but was a cold room. Both drivers we had were very good made journeys interesting with there knowledge. All in all a very good break and sure we will be doing another before to long.

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. I am glad you enjoyed your stay with us. As you said, we offer an excellent value for money and all members of staff work hard to make sure guests enjoy their holiday. Once again, thank you for visiting us and we hope to see you again in... More 

York, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 12, 2015

We went to this hotel for a long weekend with Shearings. Both the hotel and Shearings coach were very well organised and we were very impressed. The hotel was comfortable and clean, making it a very enjoyable stay. The food was good and the dining room was very efficiently run - no long waits and we never felt rushed. Our... More 

Was this review helpful? Yes 6
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. Your feedback is very important to us and will help to keep staff motivated knowing that our customers appreciate their effort. I am glad you enjoyed your stay with us and I will pass your compliments to the staff. Once again, thank you for your review and we... More 

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