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Bay Dilkhusa Grand Hotel

Certificate of Excellence
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Wilder Road, Ilfracombe EX34 9AH, England
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1 room 1 guest
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Bay Dilkhusa Grand Hotel
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • English first
  • Any
English first
  • All months
    (449)
  • Mar-May only
    (96)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (127)
  • Dec-Feb only
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birmingham
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Spent a weeks holiday in this holiday, with shearings, room was clean, but like most of the hotel, needs updating, the reception staff were very helpful on arrival, cases arrived at room, very quickly, the entertainment, the week we were there, was very good, with a variety of acts, We were lucky to be on the first floor, as this... More 

Was this review helpful? Yes
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. I am glad you enjoyed your stay with us. The Dilkhusa Grand Hotel is going through a refurbishment programme and every year we redecorate an average of 10-12 bedrooms, plus different areas in the hotel. Your feedback is important to us and will help us to keep improving... More 

Durham, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived on 21st August and greeted by friendly staff on reception who directed us to our room. The room was spotless with nice white fluffy towels on the bed. Food was very good served by a very nice waitress called Imma who was so hard working, as all staff here, our food was served piping hot and a good selection... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. I am glad you enjoyed your stay with us. Your review is very welcomed and will help us to keep working hard. As you said, we offer an excellent value for money and the friendly staff are a true reflect of the high standards of customer care that... More 

Exeter, United Kingdom
Level Contributor
178 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is now very tired and in need of some TLC! the staff are very pleasant except for one receptionist who obviously needs to go on a customer service course. Problem arose with pre booked car parking and someone using your place. Not dealt with very professionally. Food acceptable and public areas ok but in desperate need of decorating!

Was this review helpful? Yes
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

First of all, I would like to thank you for taking the time to post your comments. I am glad you enjoyed your stay with us. Regarding the incident with the parking, I discussed the situation with the staff and will make sure that incidents like that do not happen again. I would like to take the opportunity to pologise... More 

Cleethorpes, United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 8 days with Shearings at this hotel, firstly I'd like to say to the management, your staff are really hard working, very helpful group of people even when some residents where very rude to them. Our room was always kept clean & tidy by Karen (thank you) Bar staff had a good sence of humour & a smile,... More 

Was this review helpful? Yes
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your feedback and your kind words. I am glad you enjoyed your stay with us. As you said, all members of staff work really hard to provide the best possible service and make sure that everyone has a nice stay with us. Once again, thank you for visiting us and... More 

Manchester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Sue and I had a great stay here recently the staff were very welcoming and the room very clean and comfortable. We were met by the manager Pedro who had organised keys and ourbags taken to our room which is a fantastic service. The food and choices were very good and our waitress Zuzan was very friendy and efficient. We... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your comments. I am glad you enjoyed your stay with us. As you said, all members of staff work really hard to make sure our customers have a brilliant time with us and experience our great service standards. Once again, thank you for your review, and we hope to see... More 

Wakefield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from a 3 night stay at the dilkhusa with national holidays.room was ok you get what you pay for .we were a family of 9 which included a child the restaurant manager and staff were so helpful and friendly .The food was the best with have had at any of the bay hotels with plenty of choice... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for your kind words. I am glad you and family enjoyed your stay with us. Once again, thank you for your review and we hope to see you again in a near future. More 

Swansea, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a 3 night bay inclusive stay at the Dilkhusa. Really enjoyed our stay in a plus room, which is basically a tastefully refurbished room ( well worth £5 each per night). Food was good and staff friendly and helpful, entertainment was fairly good too. I would definitely recommend this hotel which isn't just for older people. The... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

First of all, I would like to thank you for taking the time to post your comments. I am glad you enjoyed your stay with us. As you said, we offer an excellent value for money with Good Food, Great entertainment and brilliant service. Once again, thank you for your feddback and we hope to see you again in a... More 

Rhyl, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just returned from the Dilkhusa went with Shearings Have to give a big thank you to Nigel, our driver for the week. He was kind, helpful and he told us about so much wherever we went.Hope to meet up on another holiday. Joe and all bar staff doing a good job.

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for your kind words. I am glad you enjoyed your stay with us and I will pass your comments to the staff. Once again, thank you for visiting us and we hope to see you again in a near future. More 

london
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a weeks stay at this hotel.Room was of a reasonable size.Food in the restaurant was very good.Plenty of choice for dinner.Cant understand reviews saying portions were small I have a good appetite and I was never hungry.Breakfast was also good.Staff were friendly some new but I never had any problems.Entertainment in the evenings was good especially on... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you for taking the time to post your comments. I am glad you enjoyed your stay with us. As you said, we offer an excellent value for money with Good food, Great entertainment and brilliant service. Once again, thank you for visiting us and for your feedback, and we hope to see you again soon. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

They should take the grand out for it is not,However it is clean serves very good food (congratulations to the kitchen staff) and has good friendly staff throughout,if you have problems with stairs the Dilkhusa is not for you as it has more stairs than Harry Potters Hogwarts school.My room 213 as you imagine is on the 2nd floor but... More 

Was this review helpful? Yes 1
Pedro A, General Manager at Bay Dilkhusa Grand Hotel, responded to this review

Thank you very much for taking the time to post your review. I am glad you enjoy your stay and found the food good and ghe staff helpful. Your feedback is very important and will help us to improve where needed. The Dilkhusa Grand Hotel is the result of 3 different buildings put together,The Dilkhusa private house, The Grand Hotel,... More 

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