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Wight Bay Hotel

Certificate of Excellence
2.0 of 5
2 Royal Street, Sandown PO36 8LP , England
Hotel amenities
Wight Bay Hotel
Best prices for: 1 room 1 guest
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Ranked #3 of 32 Hotels in Sandown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
viv c
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167 reviews from our community

Traveler rating
    90
    51
    8
    10
    8
See reviews for
44
57
8
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (54)
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    (57)
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    (48)
  • Dec-Feb only
    (8)
All months
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

On arrival we were met by a friendly and helpful lady, check in was a slight problem as the hotel did not have confirmation of our booking through booking.com, however this was sorted out quickly and professionally by hotel staff. The room was spacious, very clean with an extremely comfortable bed. It was very dated with floral walls frilly lampshades... More 

Was this review helpful? Yes 1
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to take this opportunity to thank you for taking the time in writing your review, it is only with honest and constructive feed-back are we able to learn and move forward in exceeding expectations in value and service. Thank you for the feed-back and I will pass on your comments to the team. Tyrone More 

High Wycombe, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

Looks can be deceiving, on arrival the staff was amazing so friendly and inviting, the hotel was very clean and the breakfast was superb. To us been a young family the internal of the hotel looked a little on the dated side, but after finding out the family had only just taking over the hotel two months prior and are... More 

Was this review helpful? Yes
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to take this opportunity to thank you for taking the time in writing your review, it is only with honest and constructive feed-back are we able to learn and move forward in exceeding expectations in value and service. Thank you for the feed-back and I will pass on your comments to the team. Tyrone More 

Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friends and l have just came back from a weekend away at the Riviera which is a Family run hotel the bedrooms was lovely and clean overall every where in the hotel was tidy and Staff very helpful even the head housekeeper takes the time to talk to you took the time to carry my case down to reception... More 

Was this review helpful? Yes 2
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to take this opportunity to thank you for taking the time to write your most recent review. It is only with honest genuine feed-back are we able to learn and move forward with exceeding customer expectations. I along with the team are delighted with your comments on your stay here last week and hope to see you... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

What value for money at this amazing hotel. The food was way beyond expectations and by far the best hotel food that I have had for it's class, at the very least 3*. A 3 course dinner with enough to eat for the hungriest person with buffet breakfast to start the day. The staff were very friendly and helpful.What a... More 

Was this review helpful? Yes 1
Ty F, General Manager at Wight Bay Hotel, responded to this review

Thank you for taking the time to leave your comments, its only with honest and constructive feed-back are we able to move forward in exceeding guest expectations. I am glad the hotel delivered the service you expected and the hotel performed generally as you wished. The hotel is going through major a major refurbishment programme currently and should be completed... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My mother and I stayed the weekend at The Riviera Hotel in Sandown, on a coach break arranged by "Just Go". We arrived in time for dinner on Friday 20th March.. What a lovely place to stay..the staff were very friendly and welcoming. The food was exceptional, especially considering the price we paid. Everywhere was clean and tidy. The entertainment... More 

Was this review helpful? Yes
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to thank you for taking the time to write your review, its only with honest constructive fee-back are we able to learn and move forward with our service delivery. I am very happy that the team exceeded your expectations on your most recent visit, it was a pleasure to have you as our guests and hope to... More 

Bournemouth, England
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Just got back from a weekend at the Riviera Hotel. Been on a few JustGo breaks and this by far and away the best hotel we have stayed at. Very clean bedroom (108) and comfortable bed. (FWIW: Sister and her husband had 107 which is much bigger). View not great but who cares. Food was home cooked and excellent. Very... More 

Was this review helpful? Yes
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to thank you for taking the time to write your review, its only with honest constructive fee-back are we able to learn and move forward with our service delivery. Thank you for the kind review and your comments on our AA rating. As a company we believe in delivering excellence no matter what the star rating is... More 

Bournemouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were so surprised that the rating was only 2 stars. The staff were welcoming and very helpful. The reception was very efficient in dealing with many guests arriving at same time. We had a spacious room, clean comfortable beds, TV, hostess tray, toiletries. The on-suite shower was good although the supply of hot water to the shower was not... More 

Was this review helpful? Yes 1
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to thank you for taking the time to write your review, its only with honest constructive fee-back are we able to learn and move forward with our service delivery. It was a pleasure to have you as our guests and hope to see you again soon. Tyrone More 

Louth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just enjoyed a fabulous few days at Riviera hotel Sandown Isle of Wight.The accommodation was good,the food absolutely excellent and the entire staff were wonderful. Definitely be going again next year.Celebrated my birthday while we were there .Super place to go.

Was this review helpful? Yes 2
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to take this opportunity to thank you for taking the time to give your review on the Riviera Hotel in Sandown. It is only with honest and constructive feed-back are able to move forward and deliver consistently high standards of service. I am very happy your stay with us was a success and the team delivered the... More 

Skegness, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2015

We have just spent the most enjoyable 4 night break in the Riviera Sandown, four being myself my wife and two friends, Everything was spot on from the friendly stall to the room and meals, You just could not fault a thing I recommend this hotel to everyone

Was this review helpful? Yes 5
Ty F, General Manager at Wight Bay Hotel, responded to this review

I would like to take this opportunity to thank you for taking the time to leave your review. It is only with honest feed-back are we able to learn and move forward with customer service and delivery. I am delighted that your stay with us was a success and I will pass on your comments to the team. Hope to... More 

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 19, 2014

my wife and I recently spent 5 days at this hotel and were pleasantly surprised considering its only rated 2 star,large restaurant and entertainment area, excellent food well presented.room was ok,clean and tidy,only problem was bed was hard and pillows not very good,but hey,its only 2 star!!!would not have a problem staying here again!!

Was this review helpful? Yes 6
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