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Wight Bay Hotel

Certificate of Excellence
2 Royal Street, Sandown PO36 8LP , England
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Wight Bay Hotel
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Ranked #3 of 32 Hotels in Sandown
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
kevin t Cambridge, United Kingdom
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182 reviews from our community

Traveler rating
    99
    55
    10
    10
    8
See reviews for
47
63
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
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    (182)
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    (69)
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    (57)
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    (8)
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Cambridge, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

just returned from along weekend at this hotel the rooms were clean and well decorated the food was good and the staff were all friendly and helpfull would recomend this hotel dont know why this is only 2 star would go back again

Was this review helpful? Yes 2
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Kevin & Ann Thank you for taking the time in reviewing the Wight Bay Hotel on your most recent visit, it is only with honest, constructive and genuine feedback are we able to learn and move forward with our hotel offer. See you again soon Tyrone More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for two weeks for work and everything was lovely the rooms where clean had everything you needed and the beds where amazing the staff where so helpful from letting us have an early breakfast to leading us an extension lead and the breakfast was a lovely buffet not greasy like some fry ups I would definitely stay here... More 

Was this review helpful? Yes 2
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi and thank you for the superb feedback, it is only with honest and balanced reviews are we able to learn and move forward in exceeding our guests expectations. Tyrone More 

Clacton-on-Sea, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As our coach headed along the seafront and I saw the state of the various hotels my heart sank BUT then we turned round, headed through town and pulled up outside 'The Riveria' things began to look up. Yes the hotel is a little dated, the heating and plumbing made some amazing noises and you could here the people above... More 

Was this review helpful? Yes 3
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi and thank you fore the feedback. Its only with honest and genuine feedback are the team able to learn and move forward, I will be sure to pass on your comments to them. Tyrone More 

Essex, England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent last weekend at this hotel on an organised coach party, and was really really impressed, we stayed in room 5 overlooking the little garden, the room was very clean and fresh. The food was terrific and meal times were just so organised,all you have to do was turn up at your allocated time not a hardship and everything... More 

Was this review helpful? Yes 4
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Karen and thank you for taking the time to review your most recent visit, it is only with genuine and constructive feed-back are we able to learn and move forward in customer service and delivery. Your review of the business and the team is superb and I am grateful for the time you have taken. See you again soon... More 

Colchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just back from a weekend stay could not fault this lovely hotel and its staff.Room spotlessly clean ,food superb and always hot,everybody so helpful and obliging.We look forward to coming again ,have been to much higher graded hotels and not received such great service ,congratulations to all the staff

Was this review helpful? Yes 2
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Lindsey and thank you for taking the time to review your most recent visit, it is only with genuine and constructive feed-back are we able to learn and move forward in customer service and delivery. It was a pleasure to have you stay at the hotel last week and we all genuinely hope to see you again soon. Tyrone More 

New Milton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Small but very clean room 'lovely view from window 'fantastic breakfast 'only things was shower was very loud so was worried if you woke others up 'coffee and tea in room good supply but the milk not nice 'staff very helpful and free breakfast couldn't fault stay wish we could have stayed longer very good value for money !!

Was this review helpful? Yes 1
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Carole and thank you for taking the time to review your most recent stay with us. It is only with honest genuine feed-back are we able to learn and develop our offer, standards and service delivery. If you come and stay again please do not hesitate to ask one of the staff for some fresh milk for your room.... More 

Royal Wootton Bassett, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just returned from a lovely weekend stay at what is now known as the Wight Bay Hotel. We were part of a coach party and were immediately impressed by the professionalism, dedication and friendliness of the manager and all of his staff. As some previous reviewers have commented, the 2 stars currently awarded to this hotel do not... More 

Was this review helpful? Yes 3
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Graham and thank you for the feedback and review of your most recent visit. it can be difficult trying to cater for large parties and a pleasure when we have positive feed-back such as yours about the team and the quality of your entire stay. We always try to exceed expectations and hopefully this time we have achieved it... More 

Lincoln, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just spent 7 days at this fabulous hotel and I'm so impressed, I must write this review. Arrived late on a Sunday evening after a long drive from Lincoln and the staff greeted us with professional enthusiasm by supplying us a freshly cooked piping hot meal which was plentiful and delicious, moreover, they provided us with a beautiful room that... More 

Was this review helpful? Yes 4
Ty F, General Manager at Wight Bay Hotel, responded to this review

Hi Jonathan and thank you for taking the time to review your most recent stay with us. Its only with honest genuine feed-back are we able to learn and move forward in delivering excellent service and exceeding guest expectations. Clearly on this occasion we have met and possible exceeded your expectations, it was a pleasure to have you and your... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Tried to review this hotel as Riviera but found out names been changed to Wight bay Hotel came on a coach trip with KM travel, Hotel is very clean our room was clean bar and restaurant very nice. Evening meal time was an experience sitting at 6 pm 7.45 waiting for coffee most people left before then as they were... More 

Was this review helpful? Yes 2
Worthing, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have just spent 3 days and had a lovely time hotel was excellent staff very friendly have all ready decided to go back next year. The hotel was in a very central position. This hotel used to be called the riviera but has been taken over and is now wight bay hotel the new owners are making a lot of... More 

Was this review helpful? Yes 4
Ty F, General Manager at Wight Bay Hotel, responded to this review

Thank you for giving the time to give such a wonderful review of your most recent stay at The Wight Bay Hotel. Its only with genuine honest feedback are we able to learn and move forward, clearly we have exceeded your expectations on this occasion. We hope to do the same again next year. Tyrone More 

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