We have just spent a week at this hotel, with a coach party of 30. Our first impression was poor, as our room was dirty on arrival. The toilet had recently been used and hadn't been cleaned and there were tea stains down the vanity unit and all over the wall The staff were exceedingly busy so I didn't complain... More

Stayed here 3rd to 7th May 2012, in a group of 50. Outside of building very shabby,most double glazed panels fogged up, reception staff welcomed us with tea and sorted out room keys, only one lift,corridor fire doors dirty, our room, 136, on 1st floor with balcony and sea view,right on sea front. All furniture shabby and MFI quality, bathroom... More

i got bk from this hotel a few hours ago. manager welcomed up straight away and were given free refreshments. hotel very clean and tidy. lots of seating. food was lovely, plenty of choice. rooms were clean and had tea coffee and kettle. bathroom was spotless. all the staff were friendly especially KEV. 2 second walk from beach and 2... More

My wife and I stayed at the Carlton during a coach holiday from 22-26th April 2012. The hotel has a great situation right on Sandown seafront. There is an extensive lounge/bar/entertainment area with plenty of seating, which is not always the case with more upmarket hotels. A duty manager welcomed us to the hotel and the arrival arrangements were excellent,... More

A coach party of 49 of us stayed here for 4 days. The hotel is in a prime spot right on the front. The rooms were clean and tidy and warm, in fact we had a balcony with sea view and had to leave the sliding doors open at night. Breakfast was excellent, apart from the tea and coffee which... More

Where do I start ?Breakfast adequate but not a full English as they claimed,no baked beans the first day, bacon, sausage, fried egg,fried bread and hash brown..breakfast second day bubble & squeak and beans added ,fried bread hash brown and sausage missing!No fruit juices on offer unless you asked!could go on and on.The dinners were in general better fare than... More

We have just come back from a really enjoyable weekend at the Carlton Hotel in Sandown, we read all the bad reviews on here before we went and were really worried, but we really can't see what everyone is complaining about. The Hotel Rooms were Clean, the food was good and the service was excellent. The staff, especially Sophie are... More

Just got back from our trip to the isle of wight, and I have to say it was very good. We read the reviews of off here and wasnt looking forward to going, the hotel is very clean,sophie and her staff are very good, they worked very hard all weekend. We were on the 2nd floor and the view was... More

Despite some of the poor reviews, we didn't find any problems with this hotel. We were with a coach group and no-one mentioned anything about bed bugs! The communal areas and the rooms were clean, the bathroom was small but also clean, we didn't see any mould. The view from our room overlooking the sea was lovely and there was... More