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Royal Pier Hotel

Pier Street, Sandown PO36 8JP, England
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Royal Pier Hotel
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229 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Derbyshire, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Did a bus tour to this hotel July 2015...it is a lovely huge hotel but we found it I a very tired state.our room overlooked a back yard with huge pipes, not so good.My immediate impression of our room was of one in an old folks home..very basic but clean,the shower how ever was so small you couldn't move your... More 

Was this review helpful? Yes 1
Chesterfield, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The staff at the royal pier were polite and friendly, rooms cleaned daily if required. Overall is one of the best Sandown Hotels. We stayed there for seven nights, choice of menu was good and the food was too. We were a family on a Nova coach tour.

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Derby
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we had a lovely room with a large balcony overlooking the beach and pier with a perfectly adequate en suite and plenty of tea/ coffee etc and the meals were fine, always on time and served by friendly staff

Was this review helpful? Yes
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear guest, Thank you for taking the time to leave a lovely review. We are pleased that you had a good stay with us and that you appreciated the views you have from our balcony rooms. Our staff are friendly and enjoy making our guests welcome. We hope to see you again soon! Many thanks, June O'Reilly More 

west midlands
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

well about this hotel i cant say it aint all that to bad good position not far from beach and sandown pier went with travelstylecoach tours for 7 day holiday was in june this year 2015 i never been to this hotel before and have been to nearly all the hotels in sandown this i think was a 3 star... More 

Was this review helpful? Yes 2
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear guest, Thank you for taking the time to leave a review. You are correct we are in a great position and the staff here work very hard to ensure they give a good service! I am sorry that the food was not to your particular taste, we very often have excellent comments about the quality of our food. As... More 

Maidstone, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 5, 2015

Coach Trip stay on a budget. Good Value, Choice of menu. Clean rooms, friendly staff and good entertainment. Some rooms larger than others but we used 20 of them. It represented good value for money. Some rooms have Wi-Fi. It would be good to have fruit juice and cereal at breakfast.

Was this review helpful? Yes 2
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time for your lovely comments we are delighted you enjoyed your stay. We are pleased you found the staff friendly as we take great pride in our hospitality. We welcome your comments regarding breakfast and will look at this for the future. We hope we will have the pleasure in welcoming you back in the... More 

WILTSHIRE
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 30, 2015 via mobile

Hotel is tired 😫...woken at 12.30am ..leak above..moved to room 66...no offer of compensation or even a meal! Don't ask for orange juice at breakfast...you can only choose one item from four! Never again!

Was this review helpful? Yes 1
June_OReilly, Manager at Royal Pier Hotel, responded to this review

We are sorry to hear you were disappointed following your recent stay. Your booking was made via Booking.com and I was there to check you in. It was very unfortunate about the leak from the room above and we are very sorry about that. We moved you to a sea view room at no extra cost as compensation for your... More 

Travelers are raving about these Sandown hotels

Littlehampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 23, 2015

Went to this hotel with a coach party from Littlehampton. I wasn't sure what to expect but needn't have worried, lovely hotel, a bit dated but very clean and more importantly very happy and friendly staff 😀 The food was lovely and the waiting staff were so helpful. The entertainment was good for the whole weekend and the bar staff... More 

Was this review helpful? Yes 3
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write such a glowing review, it is important to us to receive feedback. We are so pleased that you enjoyed your stay with us, and look forward to welcoming you back again. The staff enjoy their work, and as you mentioned in your review they are happy, friendly and try hard to ensure... More 

Derby, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 23, 2015

Visited the Royal Pier with Nova Tours, great journey and friendly driver (David) greeted at the hotel on arrival and Bill took cases to rooms. Quick check in. All staff were helpful and friendly during our stay and food was great, compliments to the chef who was flexible with menu, quality meals daily. Rooms made daily to a high standard.... More 

Was this review helpful? Yes 3
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write a lovely review. I have passed your comments on to our chef who is always delighted to receive positive feedback! All staff work very hard to ensure that our guests have a good stay with us....thank you once again and we hope to see you again soon! More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 11, 2015

We've recently return from a coach trip (Maxfields) and stayed at the Royal Pier Hotel. Although slightly old-fashioned in decor and facilities, we could not fault the service we received there. Our room was half of one of the original bay windowed bedrooms overlooking the sea but was still roomy enough so that we weren't falling over each other. The... More 

Was this review helpful? Yes 5
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear Anne Thank you for taking the time to write such a lovely review. It's always great to know that our guests are happy, satisfied and have enjoyed their stay at The Royal Pier. We have passed on your comments to all of the staff ,who are always delighted to know that they have done a good job! Many thanks... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 6, 2015

3rd trip in a year, so they must be good..... As usual greeted by friendly staff (Amanda ) Room was clean and fresh, but in need of updating.. Food was very good as usual, entertainment was ok ( bit samey lots of 50's &. 60's) The only downside to the weekend was an upset tummy on Saturday ( no fault... More 

Was this review helpful? Yes 4
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

It's always nice to read a Trip Advisor from our returning guests and we have passed on your comments about the good food to our Chef! We are in the process of up-dating our rooms and have managed 25 bathrooms in the last year, so hopefully next time you are here you will notice the difference. We are aware that... More 

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