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Royal Pier Hotel

Pier Street, Sandown PO36 8JP, England
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Best prices for: 1 room 1 guest
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Royal Pier Hotel
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Royal Pier Hotel
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211 reviews from our community

Traveler rating
    59
    71
    35
    19
    27
See reviews for
33
95
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
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    (211)
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    (61)
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    (68)
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    (58)
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    (24)
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Nottingham
Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a 5 day break (via coach) here in early March, the room was great with a sea view, the food and staff were excellent, And at night there was entertainment with a well stocked (and fairly priced) bar. Although the island was mainly closed (it was early in the year) this would be a good base for anyone... More 

Was this review helpful? Yes
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to send your review. We really appreciate your kind comments. All our staff work hard to make everyone's stay as enjoyable as possible. We are pleased that you enjoyed the entertainment. We look forward to seeing you again. More 

Ross-on-Wye, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having read many varied reviews I was hoping to be able to write a better one. We realise that as a coach party the hotel gets peanuts for our stay. After some initial cleaning issues, (which were very quickly resolved) everything was going well, reasonable food, in the main friendly staff, for what was paid a reasonable room. Although inexplicably... More 

Was this review helpful? Yes 2
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for your review following your recent stay. We appreciate that you have pointed out that there is a 'book' to report faults. On this occasion the main light bulb in your bathroom needed replacing and this was reported after the maintenance man had already finished his shift. We were aware that you still had sufficient lights in your... More 

Mansfield, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

room 8 perfect for sea view. food choice ideal well presented . well cooked. service good staff easy to approach. if you required anything. entertainment every evening in shared by public bar. very good selection of various musical styles. bar service fast and friendly.

Was this review helpful? Yes 3
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Dear Guest Firstly thank you for taking the time to write a review. We are so pleased you enjoyed your stay with us and found the food, entertainment and service good. It means a lot to us to get positive reviews as we all work very hard to ensure our guests have a good time, and value for money! We... More 

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 12, 2015

My wife and l stayed at the Royal Pier for the New Year as indeed we did last year. The room we stayed in has been updated since last year the shower room is now very good. As usual the food was just right and the evening entertainment was good. Above all the staff were all were all friendly and... More 

Was this review helpful? Yes 4
Derby, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 8, 2015

On arrival we had porterage. very welcoming by all staff. Room was spacious and comfortable,meals were great and plentiful. All the staff were friendly and helpful. Enjoyed our stay there. easy access to town and beach

Was this review helpful? Yes 4
Hampshire
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2014

This hotel is a little dated but you get what you pay for. The beds were spotless and the rooms clean. The food was good and the staff really friendly and helpful, especially Scott. The hotel also boast an indoor pool and we enjoyed evening entertainment on both nights.

Was this review helpful? Yes 1
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write your review. We feel we offer good value for money and we have over the last few months refurbishment 15 of our bathrooms and this will continue over the coming months. All our staff work hard for the Hotel and I am pleased you have mentioned this and I will pass on... More 

Hampshire, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 16, 2014

I certainly would not recommend this hotel to Royalty. Arrived for a weekend on 12th December 2014 on a coach trip organised by the Holiday Shop. The organiser came on the coach when we arrived at the hotel and the information sounded very helpful. Our room number 34 was very basic and dark but warm. Plenty of milk was left... More 

Was this review helpful? Yes 2
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking time to write a review. It is difficult to please everyone where food and wine is concerned. It is very rare that we have complaints about our breakfast and evening meals and we are sorry it was not to your liking. With regards to your comment about the wine, our suppliers assured us that we could... More 

Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 3, 2014

We have been to Sandown many times and always looked at the Royal Pier on our strolls round and always said it look lovely. Well we were right, the welcome from the staff and the helpfulness of the staff was absolutely spot on. We thoroughly enjoyed our 4 day break and would recommend this hotel and staff to anyone.

Was this review helpful? Yes 7
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Many thanks for your kind review. We are really pleased you enjoyed your stay and hopefully we might see you again. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2014

Once again thank you for a lovely weekend, staff very helpful and pleasant Nothing was to much trouble for any one the room was very clean and tidy with plenty of tea bags milk and sugar maybe freeview TV would be nice not just the 4 channels but you are there to enjoy the island not watch The hotel could... More 

Was this review helpful? Yes 3
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you Roy for taking the time to write your review. All our staff work hard to make sure everyone enjoys their stay here at the Royal Pier. As you mentioned, we are in a great location opposite the Pier and seafront as well as being close to public transport routes to other parts of the Island. We will pass... More 

Nottinghamshire, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 30, 2014

This not a hotel I would recommend for a themed holiday i.e Tinsel @ Turkey. There is no "seasonal spirit" the restaurant staff are running around like the proverbial they do not have time to interact with guests. I arrived on Monday 24th November dinner was acceptable, Tuesday morning items of the full English breakfast were stone cold on informing... More 

Was this review helpful? Yes 2
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for your review. We are sorry that you did not enjoy your stay with us. All our staff work very hard to make the Tinsel and Turkey breaks enjoyable. The Hotel is elaborately decorated and there are a number of Christmas trees in the public areas. We celebrate ‘Christmas day’ with festive music and a traditional Christmas dinner.... More 

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