I wish I had done my research on Trip Advisor first before visiting here. We went as two couples to spend a nice weekend on the Isle of Wight, and I booked this hotel based on its own website, with claims of being one of the finest hotels in Sandown, and luxury amenities. I'm afraid our experience was quite different...
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I have just spent a week in the smallest depressing room ever! I asked for an upgrade but was told they were fully booked. The bathroom was so small I had to dry and dress myself in the bathroom. The bed was clean but very squeaky. The wardrobe and dressing table were meant for a child. After talking to other...
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Thank you for your review following your recent stay at our Hotel.
Firstly I must point out that the size of our single rooms comply with Key Hotel Standards which makes them acceptable for one person.
If the bathroom was so small, I am surprised you dried and dressed yourself in there. We do not have any childrens furniture in...
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We spent 4 nights at the hotel and I would say that the fact the hotel is on the pier is the only thing going for it!. The accomodation was poor, with dusty bedding. The accomodation stated that hotel has indoor heated pool, the pool is in fact only big enough for two/three small children. There is no way adult...
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Thank you for your review following your recent stay at our Hotel. We are sorry you were disappointed with your break. I am surprised you never brought it to our attention that you thought the bedding was "dusty" as it is changed on every change over. I found your comment about the pool quite amusing as the pool is 22ft...
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Spent 3 nights at the Royal Pier as part of a coach party from Just Go! Holidays. Despite pretty horrendous weather, we had a most enjoyable time. The hotel location, just opposite the pier, is wonderful and once on the promenade it is possible to walk traffic free the two miles to Sandwich seafront. The hotel is gradually being updated...
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Thank you for posting your review following your recent visit.
We are pleased to hear you enjoyed your stay. Unfortunately we cannot control the weather but maybe it is worth coming back again as we normally have very good weather.
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We had a great weekend 20th/23rd April, with excellent service from warm and friendly staff.The hotel generally was very clean and tidy with good services and entertainment.The food was of a high standard and the staff helpful.
Our only gripe was our bedroom (19) which did not seem to be a double in size (we are not very large people)...
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Thank you for taking the time to write a review following your recent stay.
We are sorry you felt the bedroom and en-suite were not up to standard. We agree the bathrooms need upgrading and these are on our refurbishment plans.
We are pleased to hear that your stay was enjoyable and the food was good.
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just came back from monday to friday here in royal pier hotel,sandown. had a lovely time. hotel is an old victorian building, thickly carpeted with large reception rooms and foyer downstairs. we had a family room with a seaview. spotlessly clean and very big. beds very very comfy - only place i've slept from 12 to 7.30 am without waking...
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Thank you for taking the time to write a review following your recent stay at our Hotel. I am sorry you felt the service was slow in the Dining Room. It is difficult to get it right for all of our Guests. We endeavour to ensure that everyone is happy with the service and if we are asked to provide...
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We were part of a coach party from Chesterfield with Nova Tours. Almost ev erything about our short trip was good including the weather. The hotel was on the sea front and just five minutes away from the shopping street.
Our room was adequate, rather small but fine for a few days' stay.
Reception was efficient and helpful. The service...
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Thank you for taking the time to write a review following your recent stay at our hotel. We realise some rooms are larger than others but it is an old Victorian Building so would be very costly to change. I appreciate all of your comments and we do work to a budget like all businessess. I am proud of the...
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Once again we have enjoyed a wonderful weekend break at the Royal Pier Hotel in Sandown. Our stay didn't include turkey and tinsel but we really appreciated the fact that the management included it in our weekend break at no extra cost to the customers, including presents from 'Santa'. This hotel is by far the best in Sandown for quality,...
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Reviewed April 4, 2011
Thank you for your lovely review and we do our best to make sure you all have a good time.
Look forward to seeing you again in 2012.
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spent last w/e at the Royal Pier Hotel and had a really enjoyable time. Smashing, friendly staff who were happy to go the extra mile to help people. Real value for money.
Thank you for writing a review after your recent break. We try hard to ensure people enjoy their stay and it is good to read we actually got it all right! Thank you.
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having just returned from a weekend break at this hotel,(on a coach trip) i felt i needed to say, what a lovely hotel, plenty of entertainment, lovely food, and pleasant staff, and a comfortable bedroom,( room 7 ) what more could you ask for, from a bargain break. well done, you certainly get what you pay for.
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63 Reviews
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