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Royal Pier Hotel

Pier Street, Sandown PO36 8JP, England
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Royal Pier Hotel
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246 Reviews from our TripAdvisor Community

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Derby
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated on the sea front opposite the pier . We travelled with a Nova Tours coach trip for 4 nights staying on a half board basis. Our room had a sea view plenty of steps to negotiate on each floor but there is a small lift probably not suitable for a person in a wheel chair as there were no... More 

Helpful?
Thank silvertopderby
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write a review and for your positive comments. It was good to see that you enjoyed your stay with us. We find that our indoor, heated swimming pool and hot tub are very popular and we are pleased you took advantage of them while you were here. We are in a lovely position... More 

Chesterfield, England, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 12, 2015

We have just returned from a five day Turkey and Tinsel break. We had a fantastic time, the Hotel was clean, beautifully decked with Christmas tree and lots of other things. The staff were fantastic and we were well looked after, our waitress Wendy was like a mum to us, nothing was too much trouble, and that goes for other... More 

Helpful?
Thank Irene L
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write your review. We are so glad you had a fantastic time with us. It is always fun during Turkey and Tinsel breaks and all the staff go that extra mile to make sure everyone has a good time.Will pass on you kind words to Wendy. Really glad you enjoyed your holiday. Thanks... More 

Faversham, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 30, 2015 via mobile

We stayed one night over a weekend and were pleased we had not booked an extra night as we had planned. The positives are that the sheets on the bed were clean and the shower tray and toilet were clean. The negatives: The room and bathroom were tiny. The grouting in the shower is black, there is mould under the... More 

Helpful?
Thank Chococbh
June_OReilly, Manager at Royal Pier Hotel, responded to this review

It was disappointing to read your review in view of the recent positive comments made by some of our guests. You will appreciate that with 64 bedrooms it is impossible to refurbish them all in one go. We are a busy hotel and have to continue with the refurbishing when it will not inconvenience any of our guests. We are... More 

Travelers are raving about these Sandown hotels

Bristol, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 29, 2015

Once again we have been to the Royal Pier at Sandown. We had barely left home and had a problem with the car. I phoned the hotel and they rearranged the booking for the ferry, no fuss at all. We had room 7 just above the main door and this was pleasantly decorated and a view of the sea etc.... More 

Helpful?
Thank Howie12
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you so much for taking the time to write a glowing review after another visit to us here at the Royal Pier. Thankfully you managed to get your car sorted so that you could relax and enjoy your stay with us. We are always pleased to welcome back regular guests and glad that everything was to your liking. We... More 

Manchester
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2015

Walking into this hotel was like walking back in time, it's a beautiful building in an ideal spot, very central. We had a lovely large bright sea view room with a balcony on the first floor. We were treated in a lovely warm manner by Nita on reception when we arrived. We took the stairs to our first floor room,... More 

Helpful?
Thank Tia H
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Wow. What a great review. We thank you so much for taking the time to write such a detailed review. We really do appreciate your kind comments and will pass them on to the appropriate staff. It really helps to boost morale to received positive reviews as all our staff work hard to make sure people enjoy their stay with... More 

King's Lynn, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 26, 2015

Just go changed the hotel, originally destination Shankhill, but found we were pleasantly surprised with the hotel. Our room overlooked the pier and although odd shaped was clean . The maid service was good. The menu was varied with a choice for vegetarians. Found the staff were courteous and polite, also helpful. The entertainment on all three nights was good.... More 

Helpful?
1 Thank Eileen G
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write your review. It is always worrying when the coach company switch your booking from your original choice, but we are very pleased that you enjoyed your stay with us and everything was to your liking. More 

Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 9, 2015

The Royal Pier Hotel is a good basic, friendly hotel. Just returned today after a 4 night stay. Rooms clean and tidy, staff helpful. Great selection for meals. Hotel has a lived in feel, which actually I like a lot. As feel "at home". Great value for the price paid. Yes could do with a paint and things, but it... More 

Helpful?
1 Thank Ian Crockforf
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear Guest, Thank you for leaving such a glowing review. We are so glad you enjoyed your stay with us. We feel we offer good value for money and all of the staff do their best to ensure our guests have a nice holiday with us. I have passed on your comments to the kitchen staff and the housekeeping team.... More 

Bolton, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 7, 2015

Again have come to The Royal Pier Sandown, Friendly staff, good food and plenty of it and a choice of menu for dinner. The rooms are comfy and clean and are cleaned daily. The staff are friendly and some of the staff have been here for a few years. Well worth a trip weather for 2-3 days of for the... More 

Helpful?
Thank GAZZA57UK
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear Guest, thank you for taking the time to leave such a lovely review of our Hotel. We are constantly striving to improve the hotel appearance, and hopefully if you come back again soon, you will see a difference. We all work hard to ensure our guests enjoy their holiday, and I will pass on your comments. We look forward... More 

Colchester, United Kingdom
Level Contributor
4 reviews
2 of 5 stars Reviewed October 7, 2015

I honestly do not usually complain about things, but we recently returned from a Just Go holiday based at the Royal Pier Hotel at Sandown. Whilst the Just Go holiday coach company and driver did a good job, it was only the hotel that let our holiday down. Although the hotel (same as others, I understand, on the island) was... More 

Helpful?
Thank Graham a
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear guest, Thank you for taking the time to leave a review. As you are aware our hotel is a very old building and some of the floor boards do creak, as in any old building. So sorry that you found the mattress to creak too, these have now been replaced. We are also still in the middle of refurbishing... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 23, 2015

Went on a weekend coach trip 18/9. Perfect location opposite the Pier. The staff were great. The food was always hot fresh and tasty. We had a great room facing the Pier. Would like to have seen more entertainment of an evening as the Cabaret bar was only open on Friday. Overall we loved the stay and made to feel... More 

Helpful?
Thank Leslie W
June_OReilly, General Manager at Royal Pier Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a lovely review for our hotel. We are so pleased you enjoyed yourselves and that you had a lovely view.....we are situated in an envious location! It was unfortunate that there was only 1 night of entertainment for you to enjoy,it was due to a coach cancellation at the... More 

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