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Royal Pier Hotel

Pier Street, Sandown PO36 8JP, England
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Royal Pier Hotel
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Royal Pier Hotel
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218 reviews from our community

Traveler rating
    62
    74
    36
    19
    27
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33
96
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Any
English first
  • All months
    (218)
  • Mar-May only
    (68)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (24)
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Senior Contributor
28 reviews 28 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived on friday afternoon was greeted by the manager who upgraded us the rooms was execellent with a very up to date shower room and the room had plenty of space unfortunatly there was no entertainment but that didnt bother us.plemty to do around. Pier across road. Nice heated swimming pool. Bingo.... Dont forget .....dobbers

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Senior Contributor
28 reviews 28 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Returned today after a Nova Tours Coach holiday and it's been excellent again. The food has been outstanding and everyone I spoke to said the same, compliments to the chef and kitchen staff who are never seen and so don't get fully appreciated. Richard our waiter was friendly and efficient and nothing was too much trouble to him even though... More 

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Milton Keynes, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

room was ok with shower and tea making facilities.maids each day. food was really nice.The entertainment over the three nights was brilliant. All the staff were very nice and helpful. Would definately stay again.

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Milton Keynes
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for the Easter break. We arrived early by coach and were welcomed to the hotel by the duty manager, he explained what to expect, and we were given our room keys. Our room was very nice, clean, tidy with a small shower/ toilet cubicle, the hand basin was in the bedroom. All these facilities were... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write your review. As mentioned, we were full for Easter and all the staff worked hard to make everyone's stay enjoyable. It is important to us that we offer high quality food, most of which is sourced locally, rather than offer an extensive menu and we thank you for mentioning this. We are... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A large group of us stayed here over the Easter weekend, the hotel is clean and tidy, food was fine (you cant please everyone) Evening entertainment was excellent on the three nights we were there. WIFI free.The issues I have was that my room had no hot water to the shower or the sink, which I did report to reception.... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write your review. As you were aware we were full for the Easter break and we are sorry that you experienced the problem with no hot water. We are pleased to see that you would be happy to visit the Hotel again. More 

surrey
Top Contributor
56 reviews 56 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived with a coach party for Easter weekend,kept us amused by playing a quiz whilst we were given our room keys..I thought was a nice touch and the bar was open Our double room was very small.hand basin in the room,when you sat on the toilet you banged your head on the shower door and had to come back into... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for your review. We feel we offer good value for money and we are in the process of continual refurbishment which obviously takes time. We are lucky that we occupy the most stunning position overlooking the beach and Pier. When catering for a number of guests on a coach holiday, it is difficult to please everyone with meal... More 

Rochdale, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed for short weekend break in late March. Hotel room with sea view was excellent - clean,tidy with very good bed and all facilities. Food was on half-board basis and there was plenty of choice. It was served promptly and efficiently by excellent dining room staff. All staff were extremely helpful throughout our stay,and we would not hesitate to spend... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to write such a great review. All our staff work hard to ensure everyone has an enjoyable stay and we are pleased that you Highly Recommend us. More 

Nottingham
Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a 5 day break (via coach) here in early March, the room was great with a sea view, the food and staff were excellent, And at night there was entertainment with a well stocked (and fairly priced) bar. Although the island was mainly closed (it was early in the year) this would be a good base for anyone... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for taking the time to send your review. We really appreciate your kind comments. All our staff work hard to make everyone's stay as enjoyable as possible. We are pleased that you enjoyed the entertainment. We look forward to seeing you again. More 

Ross-on-Wye, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 4, 2015

Having read many varied reviews I was hoping to be able to write a better one. We realise that as a coach party the hotel gets peanuts for our stay. After some initial cleaning issues, (which were very quickly resolved) everything was going well, reasonable food, in the main friendly staff, for what was paid a reasonable room. Although inexplicably... More 

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June_OReilly, Manager at Royal Pier Hotel, responded to this review

Thank you for your review following your recent stay. We appreciate that you have pointed out that there is a 'book' to report faults. On this occasion the main light bulb in your bathroom needed replacing and this was reported after the maintenance man had already finished his shift. We were aware that you still had sufficient lights in your... More 

Mansfield, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015

room 8 perfect for sea view. food choice ideal well presented . well cooked. service good staff easy to approach. if you required anything. entertainment every evening in shared by public bar. very good selection of various musical styles. bar service fast and friendly.

Was this review helpful? Yes 3
June_OReilly, Manager at Royal Pier Hotel, responded to this review

Dear Guest Firstly thank you for taking the time to write a review. We are so pleased you enjoyed your stay with us and found the food, entertainment and service good. It means a lot to us to get positive reviews as we all work very hard to ensure our guests have a good time, and value for money! We... More 

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