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Ascot Hotel

Certificate of Excellence
7 Empire Terrace, Douglas IM2 4LE
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1 room 1 guest
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Ascot Hotel
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206 Reviews from our TripAdvisor Community

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Traveler rating
    114
    60
    22
    5
    5
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33
70
18
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (43)
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    (42)
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Wokingham, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff were always helpful and easy to talk to. A large group came in and were handled beautifully with the elderly well catered. Room was great and comfortable and the hotel is well situated for beach and travel

Was this review helpful? Yes 1
herefordshire
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stopped here from 17 time 21 August and had a super time. 1.) Food is excellent x10. So much choice. 2.) Room 107 is an excellent room,sea view and fairy lights. 3.) Staff are excellent without exception. 4.) Horse tram runs from bottom of street to town centre. 5.) Spar shop at bottom of street 6.) Electric railway in... More 

Was this review helpful? Yes 1
Dave M, General Manager at Ascot Hotel, responded to this review

Thanks very much for your 5/5 review score of the hotel. We take great pride in both our food offerings and service to all guests. The Trike Tour is an excellent one- we highly recommend it - and I hope you have now come down from cloud nine !! We indeed hope to see you again in 2016 - the... More 

Herefordshire, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a group holiday where a number of the guests were elderly and had walking difficulties, and I just had to write and say how wonderfully kind and helpful the staff were. The food was excellent (especially the bacon). If you are looking for a great hotel with great service.. this is it.

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Dave M, General Manager at Ascot Hotel, responded to this review

Many thanks for your kind words and positive review of the hotel and staff. We hope to be of service to you again soon. More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service in this hotel is exemplary - the staff just couldn't be more helpful and friendly. We stayed as part of a group holiday and the hotel also arranged for luggage transfer from and back to the ferry terminal which was all done very efficiently. Our room was very comfortable - plenty of space, a corner type bath with... More 

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Dave M, General Manager at Ascot Hotel, responded to this review

Thank you for describing our service as * exemplary" - we do try hard to please everyone ! Many thanks for taking the time out to write a positive review of the hotel and we hope to see you again at some point, whether it be part of another group stay or a private booking. Be sure to book on... More 

Lincolnshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

went for a weeks holiday with family, staff were very helpful and nothing was to much trouble for them, the rooms were very clean and comfortable,there was a good choice of food at breakfast and evening meal,it was self service which was good. it was not to far from the main bus station. took the car across which was a... More 

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Dave M, General Manager at Ascot Hotel, responded to this review

Thank you for your positive review of the hotel during your recent stay. We hope to be of service to you and your family in the future. More 

lisburn
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights in room 321 a bit disappointed about getting a side room with no view at all but the facilities in the room more than made up for this .extremely clean & comfortable.The breakfast was amazing & set us up for the day. The staff where very friendly & helpful. I would definately recommend this place.

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Dave M, General Manager at Ascot Hotel, responded to this review

Many thanks for taking the time to write a review of the hotel following your recent stay. We are pleased that you pointed out the cleanliness of the room, something which the Housekeeper is most particular about. All the restaurant staff and kitchen area are delighted that you described the breakast as " amazing " and we intend to offer... More 

Barrow-in-Furness, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

stayed there for 3 days a relaxed atmosphere very friendly staff that would go out off there way to help you would stay hear again and would recommend it to anyone. the room we were in had a good view over the sea a nice family room with shower

Was this review helpful? Yes
Dave M, General Manager at Ascot Hotel, responded to this review

Thanks very much for your review of the hotel following your recent stay. We are delighted that you enjoyed what we had to offer and hope to see you again at some point in the future. More 

England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Old fashioned hotel with charming and helpful staff. Located on row behind promenade up a slope on quiet road with town centre food/shopping 5-10min walk away. Old fashioned lift available. Family room booked for trip including toddler/infant and everything/everyone was prepared for us (travel cot set up, extra bottled water, high chairs available in restaurant and even set up for... More 

Was this review helpful? Yes 1
Dave M, General Manager at Ascot Hotel, responded to this review

Thank you for your review highlighting our helpful staff and ideal facilities for families. It was a pleasure looking after you and your family and we hope to see you again on the island soon. More 

lancashire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned on July 28th 2015 from a four day stay at the Ascot Hotel. It is like a good old fashioned guest house. I was on the top floor and have a bad knee but there is a lift so no problems there. The staff were warm and friendly and nothing was too much trouble. The place is clean,... More 

Was this review helpful? Yes 2
Dave M, General Manager at Ascot Hotel, responded to this review

Thank you very much for taking the time to write a review about the hotel. We pride ourselves on our customer service and hopefully it shows in staff attitude. Our chef was delighted to hear you describe our food as " superb " - no pay rise for him though !!!! We hope to see you again on our beautiful... More 

Omagh, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just back from an excellent 3day trip to isle of man. The hotel is located at the top of a hill just off the prom so perfect location. Staff were so helpful and friendly. Nothing was too much trouble for them. We booked a superior room for some additional room since we were traveling with my 18month old son and... More 

Was this review helpful? Yes
Dave M, General Manager at Ascot Hotel, responded to this review

Thank you for your review and kind words about the hotel. As you mention, our Superior rooms offer lots of space and storage, particularly as we appreciate families have a lot of contingencies to cover ! We look forward to welcoming you back next year - but don't delay as bookings are rapidly coming in for summer 2016. More 

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