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All 23 Douglas hotels

Sefton Hotel

4.0 of 5 Hotel   |   Harris Promenade, Douglas IM1 2RW
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Sefton Hotel
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Ranked #12 of 23 Hotels in Douglas
A recent review
5 of 5 stars reviewed yesterday
kelly_zoe1 N.W. England
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332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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N.W. England
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked our three night stay via i.o.m. events with no knowledge of the Hotel other than it had Wheelchair-accessible rooms available (a rarity on the Island). What a wonderful surprise we had upon arrival...made all the more so by the warm welcome afforded us by Anthony, which remained genuine throughout our stay. The A la Carte Restaurant provided wonderful... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed with my parents for the weekend. I had originally booked the Best Western as it was important that the hotel had a lift but then I found the Sefton had lifts and could provide a room near the lifts for my parents who have mobility difficulties. Their room was an atrium room which was lovely. Ours was a... More

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

We are so pleased to hear that both you and your parents enjoyed your stay with us. As you quite rightly state, the Atrium rooms are located in the newer section of the hotel, being added in 1999. The Sefton first opened its doors in 1892 and despite expansion over the years has retained its character and is as you... More

Howden, United Kingdom
Top Contributor
272 reviews 272 reviews
46 hotel reviews
173 helpful votes 173 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times previously when on business in Douglas, but not for a number of years. On this occasion I brought my wife for a short break, and was thoroughly disappointed in the accommodation. The Sefton has not kept up with the times, and it shows. Unfortunately we could not have a sea view room... More

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review although we are disappointed to hear that we did not live up to your expectations on this occasion. We have noted your comments regarding the shower curtain and bathroom products and will of course pass these on to the staff concerned. On the plus side, we are peased you enjoyed... More

Barrhead, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent three nights at the Sefton. The rooms overlooking the atrium are lovely and should be requested so not to be placed in the older section of the hotel . There was a separate siting area looking out onto the Atrium. The breakfast was good value for the overall price. This was provided in a buffet style with the... More

Was this review helpful? Yes 4
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

A belated "welcome to the Isle of Man" ....it's not often that we get guests travelling to the Island from as far afield as Canada. The Sefton first opened its doors in 1892 and whilst the hotel has expanded and changed in that time it does as you say retain its "old charm and historic value". We are pleased you... More

Worcester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very busy during TT weeks but food choice limited then to a ' high through put' model. When less busy there is very little atmosphere, with canteen style tables and bright lights. Shane - could ve do much better. Food drink and staff were all ok but there was nothing special outside TT

Was this review helpful? Yes 2
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review. As you quite rightly state, TT is a very busy period for us and we do have to cater for large numbers. I am assuming from your review that you are referring to Sir Normans, which serves a bar food style menu, as opposed to the Gallery which is our fine dining traditional restaurant.... More

Warrington, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I came here with work arriving at 11.36pm from the boat. No reception team at night only a mann smoking on the front. He gave me the key without any instructions where to go. They have 4 lifts all going to different parts of the hotel (you have to choose your colour as cannot walk around) The hotel felt like... More

Was this review helpful? Yes 1
SeftonHotelManager, General Manager at Sefton Hotel, responded to this review

Thank you for your review. What can I say. Sorry just does not seem long enough. It appears that your visit started badly and never really got back onto the level. I can assure you that what you experienced is not a true likeness of The Sefton as can be seen from our other reviews. I shall ensure that my... More

Lancashire
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were told the Sefton was Douglas' best!? It's not up to date, but perhaps that's why folk go? Right on the Prom. We had sea view rooms. Really excellent views. Lift not working for all visit. Sir Normans bar snack food dreadful, I'm afraid. Stodgy, greasy. On the other hand breakfast was damn good. Wanted 1 kipper tho, kept... More

Was this review helpful? Yes 3
SeftonHotelManager, General Manager at Sefton Hotel, responded to this review

Thank you so much for your review. I am pleased that you enjoyed your stay but disappointed that the food offering in Sir Normans bar lounge was not to your taste. Sir Normans serves a relaxed bar food style menu as opposed to the Gallery which is our fine dining traditional restaurant. I am pleased that you found the team... More

Hove, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A good hotel, clean, with friendly helpful staff. Lacked one or two 4 star things, like bath robes. Restaurant good but did not changed menu during our 6 night stay which meant we ate out more than we intended. Loved the big airy atrium room. Very good breakfasts in a room overlooking the bay. Shower was a bit small and... More

Was this review helpful? Yes 5
SeftonHotelManager, General Manager at Sefton Hotel, responded to this review

Thank you so much for your positive review following your break here at The Sefton Hotel. I am pleased that you enjoyed your stay and look forward to welcoming you back. The team strive to deliver a friendly, relaxed,but professional service and will be happy that you experienced this. Thanks again. Robert Duncan More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a couple of nights for work & really enjoyed it. The hotel is slightly dated but in a classic & endearing way. My room was clean & spacious & had a unique balcony overlooking the garden atrium in the centre of the hotel. The breakfast was tasty & with a fantastic view facing the stunning coastline.... More

Was this review helpful? Yes 3
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your lovely comments. We are of course delighted you enjoyed your stay with us and found your room clean and spacious. As you say, the breakfast room comes complete with a stunning view of the coastline - it makes for a good start to the day! We look... More

Chester UK
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Despite some poor reviews I found this hotel to be of a good standard. The New Attrium Rooms are excellent, but some in the older front part are a little dated. The lift at the front of hotel wasn't working for our 3 day stay so an elderly parent had a long walk to the older front part bedroom. Food... More

Was this review helpful? Yes 2
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review following your stay with us. We are pleased overall you found our hotel to be of a good standard, with good quality food and plenty of choice. We apologise that the lift was out of action during your stay ...repairs are currently underway and we hope this will be back in action shortly. Thank... More

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Additional Information about Sefton Hotel

Address: Harris Promenade, Douglas IM1 2RW
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sefton Hotel 4*
Number of rooms: 78
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas

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