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Sefton Hotel

Harris Promenade, Douglas IM1 2RW
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Sefton Hotel
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385 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Whitehead, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

my granddaughter was married in the Sefton hotel Douglas I/O/M on easter Monday 6/4/2015 their was around 80 guests some of us stayed in the hotel and we had a lovely time, the wedding was held inside the hotel, we could not have wished for a nicer place .the hotel staff were great in helping to get everything ready they... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review and for your 5 star rating. We are of course delighted to receive such positive feedback following your grand-daughter's wedding. Weddings are such special occasions and we hope we were able to give them a good start to their married life. Thank you again for your review and we hope you will visit us... More 

Rochdale, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I've stayed here before, many years ago. It was good then but it's lovely now. I don't know how long ago the atrium was built, but the feeling of calmness cleverly uses indoor trees and carp ponds and waterfalls. Waking up to the sound of a gentle waterfall is lovely. The staff are attentive, and discrete. The covered car park... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Welcome back to the Sefton and many thanks for your glowing review. We are delighted to hear that you enjoyed your stay with us. The Atrium/indoor water garden was opened in 1999 and like you many of our guests comment on how nice it is to wake up to the sound of running water. Thank you again for your review... More 

Scotland
Level Contributor
207 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Since March this year (2015), there has been a branch of the Harbour Lights family of restaurants at the Sefton Hotel, on the Harris Promenade in Douglas. My wife and I and a close friend visited this restaurant recently and enjoyed a very good dinner, in the quiet ambience of the 'Harbour Lights at the Sefton'. I must stress that... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review following your meal at Harbour Lights at the Sefton. We are of course delighted to receive such positive feedback and thank you for your recommendation to other prospective diners. Having read your description of the menu just before lunch-time I have to admit to now feeling a little hungry! We... More 

UK
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our first visit to the Isle of Man. We were pleased with our accommodation and the staff were very friendly and helpful. The breakfast was very good and the room we had was well furnished and the bed very comfortable. As with a lot of hotels this age and size, some attention needs to be given to the... More 

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SeftonHotelManager, Manager at Sefton Hotel, responded to this review

A belated "welcome" to the Isle of Man and we hope you enjoyed your first visit to our lovely Island. We are pleased to hear that you found our staff friendly and helpful and your room comfortable and well furnished. It is great to hear that you would stay with us again and we look forward to welcoming you back. More 

Sheringham, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I and another couple stayed at the Sefton Hotel for four nights as a holiday base to visit the many attractions of the Isle of Man. We had booked an Atrium room and were very pleased that we had. The room was of a good size with all the amenities expected plus a lovely balcony overlooking the... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review from which we are pleased to note that you enjoyed your stay with us. The Atrium rooms and water garden were added to the hotel in 1999 and as you say the balconies provide a comfortable space in which to relax at the end of the day. We are delighted... More 

Stockholm, Sweden
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice location by the sea and with a lovley view. Cracks in the plastic basin and a toilet that took a lot of patience to flush. Both bathtub and a nice shower and even a bidé in the bathroom. Nice bed and we slept well. Nice with a refrigerator and a couple of waterbottles in it. A cute seagull outside... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your comments which are noted. Overall we hope you enjoyed your stay on the Isle of Man. As you say, our hotel is in a good location with lovely sea views .....with even the odd cute seagull thrown in for free! Thank you again for your review and... More 

Worcester, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

My partner and I have just returned from a short break at The Sefton , we had a third floor Atrium room which was excellent, well furnished , good bathroom with piping hot water, fantastically comfy bed and a lovely little balcony overlooking the atrium, Yes certain parts of the hotel are shabby chic but in my opinion this is... More 

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SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review and for your 5 star rating. We are delighted to hear that you enjoyed your stay with us and your comments regarding our food, staff and service are appreciated. We do hope you will visit us again in the future and we look forward to welcoming you back. More 

Holmfirth
Level Contributor
129 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We walked to the hotel from the ferry terminal, and it took about 20 minutes along the promenade. The hotel from the outside looks very grand but immediately on going into the foyer you can see it is past its best and is quite dated. The carpets are dated patterned design, and the wood finishes are very late 70s/early 80s.... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit such a comprehensive review although we are sorry to hear that we did not fully meet your expectations on this occasion. All feedback is reviewed on a daily basis and your comments have been noted and will be reviewed. Thank you again for submitting a review. More 

Doncaster
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This looks like a grand hotel on the outside and the lobby also maintains that impression, however entering the hotel, far too early to check in, we asked if we could leave our cases, which was fine, however we were told it was the room behind reception and to put our cases in there, a room unlocked and a receptionist... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your useful feedback. With regard to your luggage, please accept our apologies. Our Reception staff have been fully briefed that all luggage should be taken from guests and that access to the luggage room is restricted to staff members only; clearly this did not happen on this occasion... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Get your act together little chap who checked me out of room 221 this morning .. If I want to tell you that 3 brick walls 4 foot from my window totally surrounding the window is not my idea of satisfactory you acknowledge that with some form of grace.. I tell you what Mr you would work for me ..... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for your review which I received on my return to work this morning and which I read with some dismay. We do pride ourselves in our level of customer service however we have clearly fallen short on this occasion and for this please accept my sincere apologies. I will of course undertake a full review of your complaint... More 

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