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Sefton Hotel

4.0 of 5 Harris Promenade, Douglas IM1 2RW
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Sefton Hotel
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Sefton Hotel
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345 reviews from our community

Traveler rating
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    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We can't praise the staff at the Sefton more, from the outset they were very helpful and accommodating. We didn't know how long we were going to be staying - so we required a few room moves! Nothing was any trouble. The chef was very accommodating to meet our special dietary needs. Our family room was lovely and spacious. Breakfast... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your 5 star rating. We are delighted to receive your complimentary feedback on our staff .....such personal comments are ALWAYS appreciated and we will of course pass your review on to the relevant staff. Thank you for chosing to stay with us and we look forward to welcoming... More 

London
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the Sefton in a family room. In fact we were given two linked rooms with a bathroom between - loads of space and perfect for a family. The hotel is a little shabby in places, made up for by excellent breakfasts, a little swimming pool which my son loved, and very handy location on the... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review from which we are pleased to note that you found your stay great value for money. We are pleased also that you enjoyed your breakfasts and that you have recommended our hotel to other potential guests. We hope to be able to welcome you back again some time in the... More 

Altrincham, United Kingdom
Top Contributor
82 reviews 82 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the hotel for three nights whilst on business in Douglas. My client had booked the hotel for me and I had no idea what to expect. I was made extremely welcome by the reception staff who got everything right - smiles, eye contact, humour and warmth. My room was spacious, well equipped with nice touches like free,... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your 5 star rating. It is always a pleasure to receive such favourable reviews and we thank you for your comments - we will of course pass these on to the staff concerned. The Sefton first opened its doors in 1892 and despite sections being added over the... More 

isle of man
Top Contributor
64 reviews 64 reviews
28 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife bought me a one night package deal for my birthday, accommodation including breakfast. She paid an extra £10 each to dine in the gallery restaurant instead of Sir Normans restaurant. I have never stayed here before but had dined in Sir Normans. We checked in on the Saturday 1st November. The room we were given was 223,it is... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review although we are extremely disappointed and sorry to hear your feedback. We have tried to contact you by telephone, without success and will follow this response up with a letter with a view to discussing your stay further. Again please accept our apologies. More 

Douglas, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is like a grand old lady being supported by her granddaughter! We stay every December for a special night out with the family. The new section is lovely although I've never been lucky enough to get an Atrium Room, as we've always asked for a sea view! The views are fantastic across the bay. The old section is... More 

Was this review helpful? Yes 2
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review and for your feedback. Yes indeed the older section of the hotel is indeed quirky - as you may be aware The Sefton first opened its doors back in 1892 and retains much of its original character, despite new additions being added on over the years. We are pleased to hear you enjoyed your... More 

Huddersfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 11, 2014

From the moment that you enter this hotel you feel special. The welcome is friendly and informative. I stayed in a room looking over the atrium and can honestly say that it takes your breath away. The beds were extremely comfortable and the room was exceptionally clean. I ate at the hotel restaurant, while a bit pricey you get what... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

What a fantastic review, thank you. We are of course delighted to hear that you enjoyed your stay with us - it is always appreciated when our guests take the time to submit a review. We certainly hope that you will get the chance to stay with us again and we look forward to welcoming you back again. More 

Preston, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2014

My husband and I stayed at the Sefton for 5 nights in September, booked through IOM events company. We had dinner, bed and breakfast. We stayed in an atrium room with a very nice balcony. We were able to take lunch in the bar instead of dinner when we were going out in the evening. Altogether a very nice stay.... More 

Was this review helpful? Yes 1
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for submitting a review and for your 5 star rating. We are delighted to hear that you enjoyed your stay with us.....comments such as "we could not fault our atrium room" are always a pleasure to receive. We look forward to welcoming you back next time you visit the Island. More 

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 27, 2014

Just booked out of The Sefton following a 5 night stay. On arriving much too early (5:30am! & having had little sleep due to an incorrect sailing) we still received a warm & understanding welcome from the reception manager, Tom, when we explained how we needed an early check-in Tom organised just that with no flap or problem. Thereafter we... More 

Was this review helpful? Yes 2
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your 5 star rating. We are of course delighted to receive your comments and thrilled to hear that you "wouldn't stay anywhere else". Feedback on our staff, especially individual feedback, is always welcome and hugely appreciated - we have passed your comments on to the members of staff... More 

Ipswich, United Kingdom
Top Contributor
50 reviews 50 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 20, 2014

We booked the Hogarth Suite at the Sefton for 4 nights and were suitably impressed. A large clean suite, well more like an apartment to be honest and excellent value at under £250 per night including dinner The food is good and so are the staff, all in all excellent

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your 5 star rating. We are delighted to hear you enjoyed your stay in one of our Suites ...these Suites were added to the Sefton in 2009 as part of a large renovation project with the aim of creating a unique 5 star offering on the Island. As... More 

Rickmansworth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 20, 2014

My friend and I stayed here as we were going to an Overtones concert at Villa Marina. The first room we were in was on the third floor. It was very dull and drab and there was a noxious smell. We looked out of the window and we were overlooking their bins and there was rubbish everywhere - Sefton Hotel... More 

Was this review helpful? Yes
SeftonHotelManager, Manager at Sefton Hotel, responded to this review

Thank you for taking the time to submit a review and for your comments which are noted. We are sorry to hear of your initial experience with your room, this is obviously unacceptable, please accept our sincere apologies. On the plus side we are pleased we were able to move you to an Atrium room and that you were happy... More 

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Additional Information about Sefton Hotel

Address: Harris Promenade, Douglas IM1 2RW
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sefton Hotel 4*
Number of rooms: 78
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas
Hotel Style:
#3 Luxury Hotel in Douglas

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