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BEST WESTERN Palace Hotel & Casino

4.0 of 5 Central Promenade, Douglas IM2 4NA
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BEST WESTERN Palace Hotel & Casino
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BEST WESTERN Palace Hotel & Casino
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436 reviews from our community

Traveler rating
    73
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Palace Hotel & Casino
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sheffield
Contributor
15 reviews 15 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed July 21, 2013

Given directions to our room on arrival opened the door to a very small room with a tiny bathroom the heat was unbearable a window opened slightly the view was of a car park and the roof of some other hotel facility apparently all the fans were in use !!! Toiletries consisted of shampoo and conditioner and small bar if... More 

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write a review following your recent stay with us and we are sorry that we did not meet your expectations. The weather has been unseasonably hot - we are normally blessed with cool breezes from the sea. We have noted your other comments and will review and address these where possible. More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 21, 2013

just got back from the hotel .... sleep what sleep ?...asked for sea view ....but full,l so we were put at the back i was in room 240 directly over the car park as the hotel as a casino and late bar (5am )constant banging of taxi doors from 12 till 5 in the morning as the reception is also... More 

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review following your stay with us. We are sorry to hear that you experienced a lot of noise at night which prevented you from sleeping. I am sure you can appreciate that it is not always easy for us to monitor the actions of our other guests however we are aware that on occasions people... More 

Santpoort
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 17, 2013

Located at the quiet end of the Douglas Promenade, which we considered a plus and only about a 5 minute drive from the ferry. There is a parking lot at the back of the hotel which means you can avoid the hassle of street parking. The in-house restaurant was excellent, both for dinner and breakfast. Our room, 441, facing the... More 

Was this review helpful? Yes 1
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review following your stay with us ....your comments are valued and appreciated. We are pleased you found your room to be of a good size and clean and our in-house restaurant excellent. As you say, the weather has been unseasonably hot, especially for the Isle of Man. We have noted your... More 

Lytham St Anne's, United Kingdom
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 15, 2013

Great location hotel looking a bit tired and needs a refurn but lovely food and the staff very friendly.We were there when it was very hot and the rooms didn't have air con so were really stuffy and hot.Would return and stay here but probably after it was refurbished.

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review following your stay with us. We are pleased you found our staff very friendly and enjoyed our food. As you say, this last week as been exceptionally hot .....very rare for us here on the Isle of Man. We do have plans to refurbish parts of the hotel in the... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 3, 2013

We recently stayed here as part of a group. Our room was very comfortable and clean with fantastic views to the sea and along the Prominade of Douglas . The rest of the hotel/casino was very tired and needs some money spent on it to improve it. The breakfast choice was excellent. The staff were not all that friendly, although... More 

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your feedback following your recent stay with us. We are pleased you found your room comfortable and our breakfast choice excellent. We are hoping to start refurbishment of the hotel in the near future which will hopefully address the comments you make. Thank you for staying with us and we look forward to welcoming you back again... More 

Grimsby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 2, 2013

4 days here in a group and only our humour made it bearable. Rooms very small, and with 2 sharing positively claustrophobic with miniature bathroom. Travelodge far better value at £50 less. This is overpriced by £30.00. ALL rear rooms ( that's half of them) overlook the car park, and entrance to Hotel and Casino. Outside the door is the... More 

Was this review helpful? Yes 1
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your feedback following your stay with us and we are sorry that we did not meet your expectations on this occasion. We also apologise for the noise you experienced during your stay - as you can appreciate it is not always possible for us to prevent this. Thank you again for your comments which we will review... More 

Liverpool, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 30, 2013

We stayed here after staying at many Best Western Hotels and this one really does need some money spending on it to bring it back up the the expected standards. The rooms are basic and nothing special. The views however are good over the sea. Not somewhere we will be rushing back too unfortunately.

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to review our hotel. We are sorry that we did not live up to you expectations on this occasion. We are shortly to embark on some refurbishment of the hotel which hopefully will address your comments. Thank you for your feedback. More 

Scarborough, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2013

Hotel average when it comes to the rooms, with the exception of great food, every meal was super, this is one of the only factors which would encourage me to return. On the whole the staff were from various different countries, which is fine, however the majority of them were abrupt, the service was very slow, and some language barriers... More 

Was this review helpful? Yes 1
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your review of our hotel and for your constructive comments. We are pleased you enjoyed our food although disappointed that the customer service was not always up to standard - please accept our apologies. We have passed your kind comments on to Rachel and Simon. Overall we are pleased you found your stay value for money and... More 

Telford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2013

We stayed there for a wedding, which was done well with great food. The rooms too were up to Best Western standards. But the toilets on ground floor were dated and grubby. Plus the toilet in our room was almost impossible to flush. We heard from follow guests that they had had the same problem and made complaint, to which... More 

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review following your stay with us. We are pleased you enjoyed our food and found the room up to Best Western standards, however we are sorry you experienced problems with your toilet flush and will ensure this is rectified for future guests. Thank you. More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed June 26, 2013

The hotel is in a good location in Douglas, with views of the sea from the rooms. The reception area and rooms are in much need of renovation and CLEANING. The food was decent, but expensive. $30 for a breakfast buffet. Overall, not worth the money.

Was this review helpful? Yes
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your review of our hotel and we are sorry that we did not fully meet your expectations on this occasion. We have noted your comments. As you say, the hotel is in a good location in Douglas with great views of the sea. More 

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Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Phone Number:
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#4 Luxury Hotel in Douglas
#4 On the Beach Hotel in Douglas

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