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All 23 Douglas hotels

BEST WESTERN Palace Hotel & Casino

4.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4NA
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Ranked #16 of 23 hotels in Douglas
A recent review
4 of 5 stars reviewed 2 days ago
Davron100 Exeter, United Kingdom
  • Reviews (382)
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382 people have reviewed this hotel

Traveler rating
    61
    116
    128
    53
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Exeter, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I particularly enjoyed the breakfast buffet and bar food. Recommended if you want to use the gym, pool or sauna. Well positioned if you like long walks on the seafront. If coming again I would take or hire a car.

Was this review helpful? Yes 2
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review - it is pleasing to note that you found your stay good value. As you say, hiring a car is a good idea as it makes it easier to explore the rest of our lovely Island. We hope to see you again in the future. More

Kent, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked the room from a local hotel reception we were not happy to stay in. The reception staff were apologetic that they could not give us the room of our choice! Lovely spacious clean room. Restaurant staff friendly and extremely helpful. Became a plus member of Best Western because of the service here. Would return any day. Reception staff... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your very positive comments, in particular those relating to our staff and the level of service provided. Feedback of this nature is really appreciated and your comments have been forwarded to the relevant members of staff and indeed placed on the noticeboard for all to see. Thank you again. More

2 reviews
3 of 5 stars Reviewed 1 week ago

This hotel was a cheap deal, which is why we went for it. As we approached it whilst driving along the promenade it looked rough and old. The plaque on the reception wall states the hotel is a 4* - definitely only a 3. Large car park was a bonus as we'd hired a car. The reception and interior was... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and thank you for your comments which have been noted. We note overall you found your stay value for money and thank you for chosing to stay with us. More

Preston, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just returned from the Palace Casino Hotel, on first arrival from the outside this did not look very inviting in need of TLC on the outside but once inside was a different story well appointed bedroom very clean all you would need for a comfortable stay. The food also was very good plenty of choice with helpful staff.... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review. We are pleased you found your room clean and comfortable and our staff helpful. We note it was your first visit to the Isle of Man ....as you say the Island is lovely and very pretty and it was good that you were able to sample some of our attractions.... More

Sandbach, United Kingdom
Top Contributor
77 reviews 77 reviews
31 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on a sports tour and was impressed with various things. Location - excellent for town, beach and touring Service- welcoming and dealt with younger tourers well Cleaning- tidy rooms, some general areas tired Nice and quiet, 3.5 rating...not quite a 4! Downside was price and quality of food, but not enough to spoil the visit.

Was this review helpful? Yes 1
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review from which we are pleased to note you found our hotel clean and welcoming. Thank you for chosing to stay with us and we hope to be able to welcome you back again in the future. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner booked this hotel prior to checking Tripadvisor, and when we read the reports after we were horrified and tried to cancel, we couldn't. Anyway we arrived at 1130pm Thurs,no one working on reception but a quick call and a very pleasant man came and gave us our keys. Room no.315 seaview, clean ,good size and very pleasant.Friday we... More

Was this review helpful? Yes 5
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for your review and thank you for chosing to stay with us, despite your initial concerns. Thank you also for your comments regarding and helpful and friendly staff - such feedback is always appreciated. We are very pleased you had an enjoyable stay and we hope to see you again sometime in the future. More

Liverpool, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I like to review hotels if there is something I can add but found this one difficult as most has been said before and although comments come from both ends of the spectrum most are correct. So In summary:- The Hotel is about a twenty minute walk from the ferry terminal and the centre of Douglas along the prom. The... More

Was this review helpful? Yes 2
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review. We are pleased you found our hotel clean and our staff friendly and that overall you enjoyed your visit to the Isle of Man. More

Bacup, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is quite dated and feels as though it could benefit from some refurbishment. The staff were very friendly and very helpful. We had a problem with the toilet flushing continuously (room 211) but they were aware of this and trying to fix it even before we reported it. To my knowledge though, it still was not fixed when... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting feedback following your recent stay with us. We are pleased to hear that you found our staff friendly and helpful although sorry to hear you had problems with your toilet flush ...I understand this problem has now been resolved. Your comments regarding the bottled water have been noted and taken on board. We hope you were... More

Sheffield, England
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

After having a great few days at a fab hotel in Liverpool for a few nights before arriving on the Isle of Man, we were utterly disappointed with this hotel. We were staying here with a large group of people for a local wedding. Despite the significant amount of money spent by the wedding party at this hotel, there certainly... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review from which we are sorry to hear that we did not meet your expectations. All feedback submitted is reviewed on a daily basis and your comments have been taken on board. We are sorry to hear that your sleep was disrupted - as you can appreciate it is not always... More

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Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Phone Number:
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Douglas #4 On the Beach Hotel in Douglas
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island’s capital, Palace Hotel ♦ Casino is the Island’s leading entertainment and leisure complex combining a quality 4-star hotel with the Island’s only licensed casino and largest night club and cinema. The place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! ... more   less 
Number of rooms
133

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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