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All 23 Douglas hotels

BEST WESTERN Palace Hotel & Casino

4.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4NA
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Ranked #16 of 23 hotels in Douglas
A recent review
4 of 5 stars reviewed yesterday
Dean V
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389 people have reviewed this hotel

Traveler rating
    61
    121
    129
    54
    24
See reviews for
56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my second week at the Palace and having read some reviews from the past I am happy to say that I have no negative experiences to compare. The staff are helpful and pleasant, the two rooms I have stayed are clean and modern enough. Yes the building looks a little tired and dated but it is much more... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed at the hotel for a long weekend, bed and breakfast. Arrived and greeted by friendly member of staff. Got to the room and was totally taken aback at the furniture. The room was very small, single beds which were not very comfortable (very soft). the furniture had marks on (rings from tea cups), the wall had bits of different... More

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Birmingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has some excellent features, like having the most sea view rooms and the biggest car park, great food and very helpful happy staff. The downside is it is past its prime, has some difficulty keeping rooms and windows clean and has no air conditioning. It can be very noisy both from the road and other occupants and you... More

Was this review helpful? Yes 1
Waterlooville, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Could do with a bit of a update but our room had a sea view which was lovely, noisy at night as although the room was on the fourth floor you could hear the thud of the music from the nightclub below. The staff were friendly and the food was good.

Was this review helpful? Yes 5
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review following your recent stay with us. We are pleased you found your room clean, our food good and our staff friendly. Thank you for chosing to stay with us. More

London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My first visit to Isle of Man and enjoyed it immensely. Apart from the motorcycles, the people are very friendly (locals and visitors - from UK and many other nationalities) island is beautiful, food (pub food mainly but there are some good quality retsuarants too) was surprisingly good (compared to London and the S East IMO) and some terrific local... More

Was this review helpful? Yes 5
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your fair and comprehensive feedback. As always, we are pleased to hear that you found the hotel cleaned to a high standard and more importantly our staff friendly and helpful. Yes, occasionally we do experience noise from the carpark area of the hotel - as you can imagine,... More

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel - Fantastic Location opposite the seafront on the northern and better part of the promenade. The reception is not at the front of the hotel from the promenade but at the back in the hotel car park. So if you have heavy baggage, by walking through the car park would be step free and easier because the promenade... More

Was this review helpful? Yes 6
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting such a comprehensive and useful review ....from my own personal experience I know such reviews are very useful. As always, we are pleased to hear that you found the hotel clean and our breakfasts excellent with plenty of selection. Thank you again for your feedback and we hope to be able to welcome you back again... More

Cornwall
Top Contributor
65 reviews 65 reviews
65 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

A brief business stopover that I'd be happy to repeat! Check in at the hotel was easy and I was delighted to have a wonderful sea view to greet me after a long days travelling. I didn't dine in the restaurant as was out for a meeting but popped into the bar on my return which had quite a relaxed... More

Was this review helpful? Yes 5
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review from which we are very pleased to hear that you would be happy to return. I expect living in Cornwall you are not too far from the sea, however as you say the sea views are lovely from the hotel ....you couldn't get much closer. Thank you again for your... More

Exeter, United Kingdom
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I particularly enjoyed the breakfast buffet and bar food. Recommended if you want to use the gym, pool or sauna. Well positioned if you like long walks on the seafront. If coming again I would take or hire a car.

Was this review helpful? Yes 8
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review - it is pleasing to note that you found your stay good value. As you say, hiring a car is a good idea as it makes it easier to explore the rest of our lovely Island. We hope to see you again in the future. More

Kent, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked the room from a local hotel reception we were not happy to stay in. The reception staff were apologetic that they could not give us the room of our choice! Lovely spacious clean room. Restaurant staff friendly and extremely helpful. Became a plus member of Best Western because of the service here. Would return any day. Reception staff... More

Was this review helpful? Yes 4
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your very positive comments, in particular those relating to our staff and the level of service provided. Feedback of this nature is really appreciated and your comments have been forwarded to the relevant members of staff and indeed placed on the noticeboard for all to see. Thank you again. More

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Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Phone Number:
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 On the Beach Hotel in Douglas #4 Luxury Hotel in Douglas
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island’s capital, Palace Hotel ♦ Casino is the Island’s leading entertainment and leisure complex combining a quality 4-star hotel with the Island’s only licensed casino and largest night club and cinema. The place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! ... more   less 
Number of rooms
133

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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