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All 23 Douglas hotels

BEST WESTERN Palace Hotel & Casino

4.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4NA
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45%
Ranked #16 of 23 hotels in Douglas
A recent review
5 of 5 stars reviewed 2 days ago
David S Leigh Lancashire, United Kingdom
  • Overview
  • Reviews (356)
  • Photos (108)
  • Amenities
  • Room tips (192)
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356 people have reviewed this hotel

Traveler rating
    55
    109
    121
    48
    23
See reviews for
51
147
13
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Leigh Lancashire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I were travelling with our son and we booked two deluxe rooms with sea views for 8 nights. It was lovely to wake up each morning to brilliant sunshine and to look out over Douglas Bay. Our room was exceptionally clean, as was the whole of the hotel, and the food in both the restaurant and bar... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

What a lovely start to the day to receive your feedback. Needless to say we are delighted that you enjoyed your holiday with us, finding your room and hotel clean, our staff pleasant and helpful and our food "excellent". As you say, our large carpark is defintely a bonus as parking in Douglas can be difficult to find. Thank you... More

warwick
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

In most aspects the hotel was acceptable. The room adequate, although the shower didn't work properly. No in room air conditioning and the open window meant we had the continuous noise of the air conditioning from other parts of the hotel. Breakfasts good and staff pleasant and efficient. The only real problem was that people from the night club and/or... More

Was this review helpful? Yes
SeftonHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your feedback which is noted. On the plus side we are pleased you found our staff pleasant and efficient. We are sorry to hear however that your sleep was disturbed on Saturday night. Our Club is open on Fridays and Saturdays and whilst we do try to minimise... More

Scarborough, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Excellent in most areas, food superb, rooms well appointed if small, staff extremely polite and helpful, an enjoyable experience. I would recommend this establishment for leisure and holidays on the island. Wi Fi very slow

Was this review helpful? Yes 2
SeftonHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for chosing to stay at our hotel. Thank you in particular for your comments regarding our staff - such feedback is always appreciated. We are pleased you enjoyed your stay with us and hope you will visit us again in the future. More

Sunderland, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a really good experience at this hotel. The staff were friendly and helpful, the food is very good and great choices. Would recommend this hotel to others. Good amenities, casino was good, and everywhere was extremely clean and fresh.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 4
SeftonHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review following your stay with us and thank you for your 5 star rating. We are of course delighted you enjoyed your stay with us, finding our staff friendly and helpful and the hotel clean and fresh. We look forward to welcoming you back again in the future. More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

just got back from a 2 night stay in this hotel we had a great stay room was spotless view was excellent upgraded to sea view recommended staff very helpful. harpist in bar lounge was very classy also live music in other bar on friday night a good laugh! a really enjoyable stay hope to go back soon! ps get... More

Was this review helpful? Yes 5
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review. We are really pleased you enjoyed your stay with us and pleased you found our staff very helpful, your room spotless and you were able to take advantage and enjoy the live entertainment. We look forward to welcoming you back again. More

Contributor
18 reviews 18 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here, on business, several times during 2013/4. The rooms were always clean and well maintained. View out to the sea was very welcome - it was always nice to wake and to be able to see the beach and the promenade. Maybe because of the nightclub and casino there was always a good mix of ages in the... More

Was this review helpful? Yes 6
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your feedback. We note you have stayed with us on a number of occasions and we are pleased to note that you have always found your room clean and well maintained. Thank you for your continued custom and we of course look forward to welcoming you back again when you next visit... More

Orpington
Top Contributor
160 reviews 160 reviews
60 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel for four nights on a dinner, bed and breakfast package. We picked up our hire car from the airport and easily drove to the hotel. There is plenty of parking at the back of the hotel. There is also plenty of free parking along the sea front, both sides. We were quickly checked in at... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your comprehensive feedback. Speaking on behalf of the Palace Hotel and as a traveller in my own right, I know how important such feedback is and your comments will be reviewed and addressed where possible. Overall we are pleased you had a comfortable stay and we will of... More

U.K.
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Small room, only one chair, sea view great and very clean. Reception and housekeeping staff very good. The evening mean is buffet/carvery. It was rather works canteen in quality and offered tinned peas as a vegetable option. At breakfast state request for beverage as you are being seated otherwise it can be a long wait. Breakfast quality far superior to... More

Was this review helpful? Yes
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your feedback. We are pleased you found our staff very good and your room clean. As you say, the view from the hotel is lovely, with sea views from our front facing rooms and our breakfast room. We hope to welcome you back again in the future. More

Preston, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My daughter and I arrived late afternoon Friday 11th thought the hotel didn't look four star from outside. Receptionist was welcoming , got to the room quite big with a lovely seaview. There was a sliding door with small balcony ,which we thought was good. Unfortunately our room albeit on the third floor was right over the disco which was... More

Was this review helpful? Yes 2
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting feedback following your stay with us. On the plus side we are pleased you found our food very good and our staff pleasant and courteous. We are sorry that your sleep was disrupted on Friday and Saturday. We do make every effort to try and minimise the noise from our other guests but as you can... More

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Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Phone Number:
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

108 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Douglas #4 On the Beach Hotel in Douglas
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island’s capital, Palace Hotel ♦ Casino is the Island’s leading entertainment and leisure complex combining a quality 4-star hotel with the Island’s only licensed casino and largest night club and cinema. The place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! ... more   less 
Number of rooms
133

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