We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Douglas hotels

The Empress Hotel

3.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4RA
Hotel amenities
The Empress Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save Saved
You added The Empress Hotel to your Saves list
Ranked #10 of 23 Hotels in Douglas
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Sylvia B Faringdon, United Kingdom
Write a Review

198 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Faringdon, United Kingdom
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Party of 26 stayed here for 5 nights, and generally it was excellent. We were a coach party and so ate a specific menu in a separate room, which was, although beautifully cooked, a little too much the same every night, but for everything else I was most impressed. The comfort of the rooms, the power of the showers, the... More

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A promenade hotel in the grand style; two restaurants and a bar, function rooms and a spa. Well run by quietly effective staff. This was my third stay at the Empress, I first went because the hotel was the one that the Racers stayed in, in the George Formby film "No Limit", but I returned becausetthe hotel is good. I... More

Was this review helpful? Yes
Ipswich, United Kingdom
2 reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you take along your swimming costume, you'll be most annoyed & disappointed as I was to discover that this hotel has been issuing erroneous information for years. Yes, there exists a gym, sauna & steamroom in the basement. But there is definitely NO SWIMMING POOL AVAILABLE.

Was this review helpful? Yes 14
Shanghai, China
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 9, 2014

The Empress is tired. Time for some investment (and staff training/replacement?) methinks. My friends and I stayed at The Empress for the Classic TT in August, 2014 and booked 3 rooms. What a let down. Location is good being near the town centre, restaurants, transport, etc but the hotel itself is tired. Carpet and furnishings have all seen better days.... More

Was this review helpful? Yes 5
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 21, 2014

We stayed at The Empress for 4 nights. Our ferry was delayed by 4 hours so we didn't arrive until 03.00, but there was someone there to check us in. Our room had a lovely view of the promenade and sea and was spacious. The other room our party stayed in was towards the back of the hotel and was... More

Was this review helpful? Yes 1
Peel, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2014

We cannot thank the staff of The Empress enough for making our Silver Wedding celebration so fantastic. Great service, delicious food and nothing too much trouble. The room looked fabulous and we enjoyed the piano playing in the bar as guests arrived. We loved the penthouse suite - especially the view along the promenade and out to sea. The week... More

Was this review helpful? Yes
Isle of Man, United Kingdom
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 14, 2014

The Empress in Douglas is an ideal hotel to stay in while visiting the Isle of Man, it was comfortable enough for our stay, rooms were clean and tidy with facilities such as TV and tea/coffee making equipment. The staff were efficient and helpful during our stay. The hotel is in central Douglas and can be ideal for visiting all... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

This is a large hotel in the centre of Douglas promenade, one of the few remaining of what used to be a whole sea-front full. It has an imposing, glassed in set of steps up to the main entrance. I visited as one of a coach party. They seem very good at dealing with parties: rooms were quickly allocated and... More

Was this review helpful? Yes
Georgetown, Malaysia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

My single room could only be described as cosy but the bathroom was large in comparison. It was comfortable though with tea & coffee facilities, tv, and free internet. Breakfast was better than I've seen in many similar hotels - a good choice with hot items being topped up at regular intervals. I wasn't too keen on the evening meal... More

Was this review helpful? Yes
London, UK
1 review
3 of 5 stars Reviewed August 4, 2014

The room was large, clean and spacious, and the bed comfortable. If you are looking for somewhere to rest up, then this is a good hotel. And the building itself is gorgeous. But as for the rest... The breakfasts are very average, the bar service was poor and it closed at one even when the bar was busy. The decor... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Empress Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline and Odigeo so you can book your The Empress Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas

53 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (53)
Hotel & grounds (9)
View from room (4)
Room/suite (10)
Pool/beach area (2)
Bathroom (3)
Dining (2)
Other (23)

Management photos: Courtesy of the property manager

All management photos (1)
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay