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All 23 Douglas hotels

The Empress Hotel

3.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4RA
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The Empress Hotel
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Ranked #12 of 23 Hotels in Douglas
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed November 28, 2014
SamieLips Barry, Wales, United Kingdom
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201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barry, Wales, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2014

Which is important when you arrive on a ferry in the dark. Wonderful location right on the promenade. A once grand Victorian hotel which is looking a little tired but our room was large and comfortable with a nice super-kingsized bed. Peculiar slope to the bathroom which reminded me of being on a ship. We ate in the bar a... More 

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Liverpool, United Kingdom
2 reviews
2 of 5 stars Reviewed November 7, 2014

The room we stayed in needed a little TLC. The staff could have been more helpful and a smile would have been good. The location over looking the bay was great. Although the hotel was very quiet infact nearly empty we didn't get a room with a view, just a view of a inside wall...making it very dark....

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Glasgow, United Kingdom
Top Contributor
84 reviews 84 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 4, 2014

The Empress looks impressive from the outside and in the main reception, as soon as you walk through the door to the lift you notice its not quite as well kept, decor is a little bit tired but clean. I had a 1 night stay, everything was fine the room was comfortable and clean, shower was good and I had... More 

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Faringdon, United Kingdom
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 2, 2014

Party of 26 stayed here for 5 nights, and generally it was excellent. We were a coach party and so ate a specific menu in a separate room, which was, although beautifully cooked, a little too much the same every night, but for everything else I was most impressed. The comfort of the rooms, the power of the showers, the... More 

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Senior Contributor
30 reviews 30 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 27, 2014

A promenade hotel in the grand style; two restaurants and a bar, function rooms and a spa. Well run by quietly effective staff. This was my third stay at the Empress, I first went because the hotel was the one that the Racers stayed in, in the George Formby film "No Limit", but I returned becausetthe hotel is good. I... More 

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Ipswich, United Kingdom
2 reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 23, 2014

If you take along your swimming costume, you'll be most annoyed & disappointed as I was to discover that this hotel has been issuing erroneous information for years. Yes, there exists a gym, sauna & steamroom in the basement. But there is definitely NO SWIMMING POOL AVAILABLE.

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Shanghai, China
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 9, 2014

The Empress is tired. Time for some investment (and staff training/replacement?) methinks. My friends and I stayed at The Empress for the Classic TT in August, 2014 and booked 3 rooms. What a let down. Location is good being near the town centre, restaurants, transport, etc but the hotel itself is tired. Carpet and furnishings have all seen better days.... More 

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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 21, 2014

We stayed at The Empress for 4 nights. Our ferry was delayed by 4 hours so we didn't arrive until 03.00, but there was someone there to check us in. Our room had a lovely view of the promenade and sea and was spacious. The other room our party stayed in was towards the back of the hotel and was... More 

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Peel, United Kingdom
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 14, 2014

We cannot thank the staff of The Empress enough for making our Silver Wedding celebration so fantastic. Great service, delicious food and nothing too much trouble. The room looked fabulous and we enjoyed the piano playing in the bar as guests arrived. We loved the penthouse suite - especially the view along the promenade and out to sea. The week... More 

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Isle of Man, United Kingdom
15 reviews 15 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 14, 2014

The Empress in Douglas is an ideal hotel to stay in while visiting the Isle of Man, it was comfortable enough for our stay, rooms were clean and tidy with facilities such as TV and tea/coffee making equipment. The staff were efficient and helpful during our stay. The hotel is in central Douglas and can be ideal for visiting all... More 

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Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas

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