Have stayed here a number of times and have always been pleased with the cleanliness and comfort of the rooms. Parking can be a problem at times as there is no off road parking but this is the same for most of the hotels on the promenade. I have always found the staff very friendly and most helpful. I am... More

A great hotel well positioned ,staff and cleanliness very high standard in fact the buffet meals are so good you had better park your car a few miles away to burn off the calories.Thats my only windge this hotel does not have a car park so a daily lotto ensues to find a slot.Other than this tiny grip the Hotel... More

First impressions; outside imposing position in centre of promenade; not best pleased as after four of us had been travelling for the best part of six hours we were denied access to our room. However we settled down in the comfortable bar and at 3 o'clock were allowed to register. I have to say that apart from this initial negative... More

It is what it is, looks a little tired and stuck in the 1990's, the dining room has the look of Butlins in the 1950's about it. But the Staff were mostly friendly and helpful, though some of the Bar staff could do with being trained in how to serve people, Rude and sullen seemed to be the order of... More

This hotel is on the promenade and has a lovely conservatory restaurant and bar overlooking the sea. The rooms are not luxurious but are clean and have everything that you need. The staff are mostly Eastern European and courteous and helpful. The standard of the food in both the buffet and the main restaurant is very good indeed and as... More

Have stayed in this hotel on business twice recently - both times I had a sea view room, the first time I had a suite. The hotel is well placed on the promenade, and affords great views across the promenade. Close enough to walk to town, but far enough out of the limelight - there's lots of stairs in an... More

Me and my boyfriend and 4 other friends recently went to this hotel for the darts competition nearby.We got a ferry which meant that we would need an early check in at 7.30am, which was agreed on the phone would be fine. When we arrived only 2 of the bedrooms were ready while mine was not. The receptionist was rude... More

I have stayed at this hotel before and enjoyed the faded grandeur and fantastic promenade location and bay views. This time i arrived late due to the very poor taxi service at the airport (if more than one plane comes in at once and you are on the second arrival, forget it you have to wait an age on a... More

When it comes to the Isle of Man I am biased because I used to live there. It is a wonderful place to live and to visit. The Empress was always a favourite with our friends who came to visit and now when we go back we chose to stay there. The staff are very helpful and the breakfasts are... More