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All 23 Douglas hotels

The Empress Hotel

3.0 of 5 Hotel   |   Central Promenade, Douglas IM2 4RA
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Ranked #8 of 23 Hotels in Douglas
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
DavidMildwater Shanghai, China
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195 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Shanghai, China
1 review
3 of 5 stars Reviewed 1 week ago

The Empress is tired. Time for some investment (and staff training/replacement?) methinks. My friends and I stayed at The Empress for the Classic TT in August, 2014 and booked 3 rooms. What a let down. Location is good being near the town centre, restaurants, transport, etc but the hotel itself is tired. Carpet and furnishings have all seen better days.... More

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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at The Empress for 4 nights. Our ferry was delayed by 4 hours so we didn't arrive until 03.00, but there was someone there to check us in. Our room had a lovely view of the promenade and sea and was spacious. The other room our party stayed in was towards the back of the hotel and was... More

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Peel, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2014

We cannot thank the staff of The Empress enough for making our Silver Wedding celebration so fantastic. Great service, delicious food and nothing too much trouble. The room looked fabulous and we enjoyed the piano playing in the bar as guests arrived. We loved the penthouse suite - especially the view along the promenade and out to sea. The week... More

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Isle of Man, United Kingdom
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 14, 2014

The Empress in Douglas is an ideal hotel to stay in while visiting the Isle of Man, it was comfortable enough for our stay, rooms were clean and tidy with facilities such as TV and tea/coffee making equipment. The staff were efficient and helpful during our stay. The hotel is in central Douglas and can be ideal for visiting all... More

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

This is a large hotel in the centre of Douglas promenade, one of the few remaining of what used to be a whole sea-front full. It has an imposing, glassed in set of steps up to the main entrance. I visited as one of a coach party. They seem very good at dealing with parties: rooms were quickly allocated and... More

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Georgetown, Malaysia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

My single room could only be described as cosy but the bathroom was large in comparison. It was comfortable though with tea & coffee facilities, tv, and free internet. Breakfast was better than I've seen in many similar hotels - a good choice with hot items being topped up at regular intervals. I wasn't too keen on the evening meal... More

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London, UK
1 review
3 of 5 stars Reviewed August 4, 2014

The room was large, clean and spacious, and the bed comfortable. If you are looking for somewhere to rest up, then this is a good hotel. And the building itself is gorgeous. But as for the rest... The breakfasts are very average, the bar service was poor and it closed at one even when the bar was busy. The decor... More

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4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 31, 2014

I can't help thinking this place has been resting on its laurels for many years since the heady days of the 1970s when it may well have been one of the best places to stay on the island. It was like a very mediocre bed and breakfast on a grand scale and really, really needs to up its game. But... More

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Sudbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 21, 2014

Was here in July for four days. Although we had a room at the rear, which had no view whatsoever, it was a perfectly nice size room, with all the amenities you will need. Breakfast is a buffet which set us up for the day and was very good. Didnt use the bar or restaurant although we did have a... More

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18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 16, 2014

Stayed here overnight on the 14th July 2015 in a single room while working in Douglas. In short this hotel is average, would stay here whilst on business but not for a holiday it just lacks a touch of class. The bartenders doubled up as waiters so it took sometime to get a drink. Breakfast was reasonable as was the... More

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Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Location: United Kingdom > Isle of Man > Douglas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Empress Hotel 3*
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas

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