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The Empress Hotel

Central Promenade, Douglas IM2 4RA
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1 room 1 adult
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325 Reviews from our TripAdvisor Community

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Milton Keynes, United Kingdom
2 reviews
3 of 5 stars Reviewed today NEW

Visited the Isle of Man with work for four nights. Everything was clean, the room was warm and the bed was genuinely one of the comfiest I've slept in. There's a small gym downstairs that no-one seems to know about, which was absolutely perfect for me. My only real grip was with the food. Firstly, you're completely bombarded by adverts.... More 

Helpful?
Thank M8883JEsap
Preston, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed today NEW

Stayed for two nights in February. The whole place is a bit tired and some updating is required. The room was small but very clean. The bed could do with larger size quilt however it was very comfortable. Bit mean with the tea and coffee but if you ask at reception you can have additional supplies. Our room was situated... More 

Helpful?
Thank Allie M
Norfolk
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Went in February so out of season. Decent enough hotel on the sea front. At this time of year no more expensive than a Premier Inn and the room was up to that kind of standard. The staff were excellent considering the mess made of our booking by the travel agent. They sorted it out without a fuss. I'd employ... More 

Helpful?
Thank Sheddyf
Lancashire, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A long time since my last visit to the island, I based myself in the Empress hotel in Douglas for two nights. First night arrival was quite late so I headed downstairs to the burger bar. Being the only diner at 6.30pm on a Wednesday I thought I had made the wrong choice. Thankfully the food was very nice, lamb... More 

Helpful?
Thank Stever1992
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Stever1992 Thank you for your recent review on Tripadvisor, pleased you had an enjoyable 2 night stay. The Gourmet Burger restaurant is popular, but mainly week ends in Winter. I look forward to welcoming you back again soon. Best regards Brian Keenan General Manager More 

Swansea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a great seafront location but despite me visiting on a wet Monday in January the room I was allocated was small and cramped the kettle was dirty and faulty and the view was of a wall. The main reason I booked was that the property advertised a gym ! What little equipment that there is was... More 

Helpful?
Thank Paul G
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Paul G Thank you for your review on Tripadvisor re your recent stay. I am sorry that you were not satisfied with some of your stay, its always good to point out during your stay any slight problems so that they may be sorted out . The kettle could of been replaced without delay I will speak to my... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Disappointed in all respects having stayed previously the room very small for a so called double, food bland at bar but excellent buffet breakfast. Staff friendly, polite and helpful, room serviced to a high quality. The hotel is nicely located and with it being off season and hotel quiet I would have expected a far better room and possibly with... More 

Helpful?
Thank Stephen P

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Aberdeen, Scotland, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was my second stay at The Empress Hotel here in Douglas Isle of Man. The reason I went back was the super atmosphere and ambience of this wonderful hotel. The rooms are comfortable,mother bed is too and the staff are always going out of their way to make ones stay a happy one. After I had made my booking... More 

Helpful?
Thank Graham J
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Graham j Thank you for your review on Tripadvisor, pleased that you had an enjoyable stay, staff were attentive and that your were comfortable with the hotel. Kind regards Brian Keenan General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a short visit to IOM. to see old friends. ...did not stay in the hotel but visited it for brunch/Coffee and Nightly alcoholic beverages. A found its location and glass front overlooking the sea incredibly relaxing and beautiful views across the ocean.. I was very much drawn to it...also great service, lively spot although the clientele was extra mature... More 

Helpful?
Thank MissONought
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Miss Onought Thank you for your recent review on Tripadvisor Pleased your visit to the hotel, and the excellent views from the Piano Bar, the lounge is relaxing and unfortunately we have no choice on the guests who use the hotel age wise. Best Regards Brian Keenan General Manager More 

Wrexham, Wales, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

I've stayed here a couple of times and it offers really good value. Rooms are well appointed and quiet. One problem, don't pay for a sea view. The promenade is very busy from early morning and the front spotlights shine through the windows. Restaurant is very good mid price dining and the included breakfast is super. Nice staff and good... More 

Helpful?
Thank Nigel B
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Nigel B Thank you for your review on Tripadvisor, pleased you had a good stay and that you found the Restaurants of good value and choice. Always good when guests find the staff helpful and accommodating. The Seaview rooms are all double glazed and I'm surprised the traffic on the Prom disturbed you, but the front floodlights do go... More 

Isle of Man, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our insurance company arranged for us to stay at the Empress after our home was flooded. And...I couldn't have been happier. The room, although not very large, was ample for the two of us, the bathroom also was clean and tidy. The staff were always friendly, helpful and smiling. The food in each of the three places to eat, was... More 

Helpful?
Thank PaulHatton
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Paul Hatton Thank you for your review on TripAdvisor. Its good when locals enjoy the hospitality that the Empress has to offer. Good you tried all 3 Restaurants and found the food good. Staff are friendly and I am pleased that you found them so, especially after a 2 week stay. Hopefully all your water problems are now sorted.... More 

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