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The Empress Hotel

#13 of 23 Hotels in Douglas
Certificate of Excellence
Central Promenade, Douglas IM2 4RA
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The Empress Hotel
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Ranked #13 of 23 Hotels in Douglas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Trevor I Ramsey, United Kingdom
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209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ramsey, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

What a fantastic and helpful hotel. A number of wedding guests including immediate family stayed. All expressed delight in the hotel, the ambiance, and the friendly service. The wedding reception was extremely well managed and presented. The food was excellent, tasteful and delivered efficiently and on time. Breakfast the next morning was plentiful freshly cooked. In addition, bar food was... More 

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Kilmacolm, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is quite large, but is very well maintained. The public areas and the bedrooms are very well appointed. The bedroom floor did slope a bit but in no way was it dangerous. Breakfast was good, although the staff seemed to clear away the food etc., before the end of the allotted breakfast time which is a bit annoying.... More 

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Comber Northern Ireland
Contributor
17 reviews 17 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel on business and decided to move to another hotel for the weekend as I was looking for better value for money when I had to pay the bill myself! I was pleased that we were able to have an early check in. Staff were OK but not overly friendly. The reception area of the hotel... More 

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Ramsey, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Shocking! I'm a local living on the Island. I stayed there for 2 nights as I live on the Island but out of town. Never again! Sloping floors, sub standard dated decor and furniture . Contacted the hotel to voice a complaint about the rooms as my husband fell in it! Scant, unsympathetic response,appalling lack of customer service or concern.... More 

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East Kilbride, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 20, 2015

Have stayed in the Empress this week and will be there again next week with work. Rooms are small but offer everything you could need. Large comfortable bed, en-suite bathroom with shower over bath, tea and coffee making facilities, a desk and cupboard space. Hotel has wi-fi throughout which is great as for some reason you are roaming with a... More 

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1 review
3 of 5 stars Reviewed February 15, 2015

We stayed here for valentines. We weren't made aware that there was a Valentine's ball/disco in the bar at point of booking. This was also open to non hotel guests. We were put on the 1st floor to which we had to be moved at 11pm because we may as well have been in the disco! It was that loud.... More 

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Stockport, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2015

Very clean comfortable hotel in a good location on Douglas Prom.The staff are very friendly and helpful!The decor thoughout is superb on all levels.A good breakfast with plenty of choice.On the Saturday of my stay there was a singer/pianist playing in the bar area (John),he was very good!

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Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 29, 2015

I can't comment and compare it to any other hotels in the area as this is my first time staying here. However, the hotel itself is pleasing. Although rooms are small they are very clean and tidy, including everything you need. Bathrooms very clean and tidy. Beds comfy. Staff are extremely friendly and helpful. Free wifi has an excellent connection,... More 

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Barry, Wales, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2014

Which is important when you arrive on a ferry in the dark. Wonderful location right on the promenade. A once grand Victorian hotel which is looking a little tired but our room was large and comfortable with a nice super-kingsized bed. Peculiar slope to the bathroom which reminded me of being on a ship. We ate in the bar a... More 

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Liverpool, United Kingdom
2 reviews
2 of 5 stars Reviewed November 7, 2014

The room we stayed in needed a little TLC. The staff could have been more helpful and a smile would have been good. The location over looking the bay was great. Although the hotel was very quiet infact nearly empty we didn't get a room with a view, just a view of a inside wall...making it very dark....

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