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The Empress Hotel

#13 of 23 Hotels in Douglas
Certificate of Excellence
3.0 of 5
Central Promenade, Douglas IM2 4RA
Hotel amenities
The Empress Hotel
Best prices for: 1 room 1 guest
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Ranked #13 of 23 Hotels in Douglas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
thommoblackpool blackpool
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212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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blackpool
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

we flew from blackpool airport on 08/04/15 on citywing airline ( a very friendly, efficient outfit) for a four day break. a 1, 1a or 2 bus takes you from ronaldsway airport and drops you outside the empress on douglas prom for just £2-70. the empress has a great location with a very impressive glass covered entrance and conservatories offering... More 

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UK
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a meal at the Empress one evening. Not the worst we have had and for how much it cost not the best, in fact for a few quid more I would go to Rushen Abbey restaurant every time. However it was some what more upmarket than our first try The HQ. Food was reasonable I had lamb shank... More 

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Great Malvern, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had heard some lovely things about this hotel from people on the island and were then a little disappointed at how tired the place was. Everything was just shabby and looked unloved. The room provided everything that was promised, but the it was very small, with about two feet between the bed and the window wall and the same... More 

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Ramsey, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

What a fantastic and helpful hotel. A number of wedding guests including immediate family stayed. All expressed delight in the hotel, the ambiance, and the friendly service. The wedding reception was extremely well managed and presented. The food was excellent, tasteful and delivered efficiently and on time. Breakfast the next morning was plentiful freshly cooked. In addition, bar food was... More 

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Kilmacolm, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is quite large, but is very well maintained. The public areas and the bedrooms are very well appointed. The bedroom floor did slope a bit but in no way was it dangerous. Breakfast was good, although the staff seemed to clear away the food etc., before the end of the allotted breakfast time which is a bit annoying.... More 

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Comber Northern Ireland
Contributor
17 reviews 17 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel on business and decided to move to another hotel for the weekend as I was looking for better value for money when I had to pay the bill myself! I was pleased that we were able to have an early check in. Staff were OK but not overly friendly. The reception area of the hotel... More 

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Ramsey, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 11, 2015

Shocking! I'm a local living on the Island. I stayed there for 2 nights as I live on the Island but out of town. Never again! Sloping floors, sub standard dated decor and furniture . Contacted the hotel to voice a complaint about the rooms as my husband fell in it! Scant, unsympathetic response,appalling lack of customer service or concern.... More 

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East Kilbride, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 20, 2015

Have stayed in the Empress this week and will be there again next week with work. Rooms are small but offer everything you could need. Large comfortable bed, en-suite bathroom with shower over bath, tea and coffee making facilities, a desk and cupboard space. Hotel has wi-fi throughout which is great as for some reason you are roaming with a... More 

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1 review
3 of 5 stars Reviewed February 15, 2015

We stayed here for valentines. We weren't made aware that there was a Valentine's ball/disco in the bar at point of booking. This was also open to non hotel guests. We were put on the 1st floor to which we had to be moved at 11pm because we may as well have been in the disco! It was that loud.... More 

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Stockport, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2015

Very clean comfortable hotel in a good location on Douglas Prom.The staff are very friendly and helpful!The decor thoughout is superb on all levels.A good breakfast with plenty of choice.On the Saturday of my stay there was a singer/pianist playing in the bar area (John),he was very good!

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