We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Empress Hotel

Central Promenade, Douglas IM2 4RA
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with LateRooms to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
The Empress Hotel
Add a photo
Add Photo Write a Review

251 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    54
    102
    57
    26
    12
See reviews for
25
107
20
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (251)
  • Mar-May only
    (68)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (20)
All months
Liverpool
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is my second stay in this hotel and there will be a third. Once again it did not disappoint and was just as expected. The hotel has great styling with clean and spacious rooms. The location is fantastic. It is located right on the prom and is within walking distance to all the best restaurants and sights Douglas has... More 

Was this review helpful? Yes
Belfast, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was facing the sea. It was very clean and the staff were excellent and couldn't do enough for us. The food was good to excellent. We have been going to the hotel for about 12 years now. The only downside is parking.

Was this review helpful? Yes
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms need updating. Fantastic views of the seafront after we moved rooms ..and paid extra. Our original room looked put at the A/C unit. Close to central Douglas .Nice ambience . Staff werent very helpful. When we were checking out the middle aged receptionist was half way through check out then mid way through answered a call and we... More 

Was this review helpful? Yes
Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a lovely stay at the hotel. Food was great and the staff were excellent, could not do enough to help us. Stayed in an Executive Suite which was spacious but would have benefitted in having a fridge. Would like to take this opportunity to thank the staff for their excellent care

Was this review helpful? Yes
HEHotels, General Manager at The Empress Hotel, responded to this review

Corinne K Thank you for your comments, so pleased that you had an enjoyable stay, and that you were well looked after by our staff. See you on your next visit to the Island. Regards Brian Keenan GENERAL MANAGER More 

Lancashire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel provides great value for money and the staff are welcoming, professional and attentive at all times. Breakfast was excellent every day and the quality of food and service in the restaurant, piano bar and burger bar is faultless.

Was this review helpful? Yes
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Carol M Thank you for your nice comments regarding your recent visit. We do our best at the Empress to look after all our guests and it is always a joy when we receive such a charming review. We look forward to seeing you again soon. Regards Brian Keenan GENERAL MANAGER More 

Newbury, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a 4 day break and we had a wonderful time. We had an exec room overlooking the sea. The hotel is immaculate and the staff very friendly. My only niggle and it is my niggle. I hate to have wine from one of those tiny bottles. It's what I would expect from a cheap &... More 

Was this review helpful? Yes
HEHotels, General Manager at The Empress Hotel, responded to this review

Hi Jackie Thank you for your review, pleased you found the hotel comfortable and met all your expectations. The small bottles of Rose wine are so popular, but we all so do have full size bottles behind the bar, perhaps for next time. Thanks again and look forward to seeing you again soon. Regards Brain Keenan GENERAL MANAGER More 

Dalkeith, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel centrally located on the promenade. Our room was very comfortable with good wifi as an extra bonus (no extra charge). Breakfast was excellent. We had our evening meal in the Brasserie on our first night, which was also good. Only disappointment was that all the beer was foreign (i.e. English) and there was no Manx... More 

Was this review helpful? Yes
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Tim Rideout I'm glad you enjoyed your recent stay and found the food to be excellent. I will look at the Okells issue with the bar staff and see what can be done for the future as local beer should be available. I look forward to welcoming you back in the near future. Regards Brian Keenan GENERAL MANAGER More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

Very unimpressed, single room very very small, very noisy, banging doors all night hence no sleep, on arrival to check in first words were can I swipe your card no greeting whatsoever would not stay here again, prices high compared to other hotels in London which are far more sophisticated

Was this review helpful? Yes
HEHotels, Manager at The Empress Hotel, responded to this review

Sorry to say but I think this review is on the wrong site as we're not in London! Our reception staff always get great feedback for being friendly and we only take credit card swipes from guests after they've signed in so this review doesn't sound like our high service standards. Sorry if you had a bad nights stay wherever... More 

Travelers are raving about these Douglas hotels

4.5 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
5 of 5 stars
Show Prices
Mold, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel through laterooms.com which claimed it was the only double left the weekend my wife and I wanted. Check-in was excellent and quick and the hotel itself is only a short distance from the ferry terminal which was ideal. We were allocated a room on the fourth floor. The lift is a little small and pretty slow... More 

Was this review helpful? Yes 1
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Kevin H Thank you for your review recently. I'm glad you enjoyed your stay with us and look forward to you returning again soon. Regards Brian Keenan GENERAL MANAGER More 

Liverpool, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

for a start more people from Liverpool should travel to the isle of man, years ago it seemed everyone from Liverpool had been or was on the way there! anyway back to the empress hotel, a five star experience, the lounge bar area was so relaxing i stayed from 5pm, after my day out to Ramsey, on the tram of... More 

Was this review helpful? Yes
HEHotels, General Manager at The Empress Hotel, responded to this review

Dear Stephen M Thank you for your comments. I am pleased you had an enjoyable stay and found the breakfast in particular to be so good. I trust you will return to the Empress Hotel in the near future, and spread the word to your friends back home to visit us and the Island too! Regards Brian Keenan GENERAL MANAGER More 

Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Hotel & grounds (11)
Viewed
View from room (4)
Viewed
Bathroom (5)
Viewed
Dining (3)
Viewed
Room/suite (10)
Viewed
Pool/beach area (2)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Douglas
0.0 mi away
The Claremont Hotel
The Claremont Hotel
#4 of 23 in Douglas
4.0 of 5 stars 202 reviews
0.0 mi away
Sefton Hotel
Sefton Hotel
#11 of 23 in Douglas
4.0 of 5 stars 403 reviews
0.0 mi away
BEST WESTERN Palace Hotel & Casino
Show Prices
Show Prices
Show Prices
0.0 mi away
The Welbeck Hotel
The Welbeck Hotel
#1 of 23 in Douglas
4.5 of 5 stars 225 reviews
0.0 mi away
Ascot Hotel
Ascot Hotel
#2 of 23 in Douglas
4.5 of 5 stars 207 reviews
0.0 mi away
The Rutland Hotel
The Rutland Hotel
#6 of 23 in Douglas
4.0 of 5 stars 207 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay