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Empress Hotel

Castle Mona Avenue, Douglas IM2 4RA
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Empress Hotel
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Ranked #13 of 23 Hotels in Douglas
A recent review
5 of 5 stars reviewed 6 days ago
Geraldine K Orpington, United Kingdom
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71 Reviews from our TripAdvisor Community

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11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (71)
  • Mar-May only
    (16)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (7)
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Orpington, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 6 days ago NEW

Very impressed with all we saw. The hotel was spotlessly clean with very friendly staff. We arrived late but a meal was served to us and we had a good night in a very comfortable bed. We did not have a room overlooking the sea, but how much time do you spend in the room? It was a very special... More 

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Sharnford, United Kingdom
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was dispatched to this hotel by British Airways after they cancelled a flight and on arrival at about 9pm the front desk was un-manned but someone come after a bell was rung. Very formal, no smiles and no welcome and I wasn't even told how to get to my room. No information about the hotel was given and so... More 

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Mold, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 21, 2015

Nice hotel, lovely first impression. Our room was quite big but the outlook was awful, onto a service area for, what looked like, the boiler system I had booked this break for my husbands birthday, I informed the hotel of this and asked if we could have a sea view room. If reception had informed me when booking in that... More 

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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 27, 2015

Hotel was great very clean, restaurant has a good food offering as did the bar, drinks were expensive but the measures made up for it. Lift was an experience in that it was old but got you there even if it was hidden away behind a door :-)

Was this review helpful? Yes 1
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 22, 2015 via mobile

yesterday when I rang the Empress hotel to beg for a room in tt week as we had been let down, I very small expectations. However I said to Trevor could you help us we've been let down and miraculously he said I think I can help you when are you coming over 8th June till the 13th I said... More 

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Doncaster, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 18, 2015

Good location on Douglas sea front. Uninviting reception staff. Room cramped but clean and functional. Breakfast buffet spoilt by modest quality food which had been stood a long time. The hotel does nothing to change the impression that the Isle of Man has little to entice the traveller to its shores

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Bolton UK
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 21, 2014

The Location was excellent! Right on the promenade and near to bus stops. Lovely staff in the reception, bar and restaurant. Clean room and bathroom with a good shower. Also there was a discount for a "single" room. Breakfast was great and the bar was well stocked. Would definitely recommend it to others! Only negative was the hairdryer which softly... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 18, 2014 via mobile

My husband and i were invited to attend a civil wedding reception here, we both agreed that it felt like a big conveyor belt, the service was good but had no emotion or feeling, it was like this was the hundreth wedding we have done this year, just a few more and then we are done. The wedding breakfast buffet... More 

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Glasgow, United Kingdom
Level Contributor
92 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed November 13, 2014

This should be a minimum 4 star rating, pushing a 5 - and there's one main reason why it only got a three - meet Lurch! A surlier character would be hard to find? - and worse still, he seemed to be on every shift? He was on the bar when we came in late (just after 11pm) and seemed... More 

Was this review helpful? Yes 1
Swindon, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 8, 2014

The hotel is very pleasant - all the usual amenities. Would definitely recommend it. The best part was waking up in the morning and looking at view from my room the it was fantastic! This hotel is on the seafront and closed to the centre of Douglas (but then on this island everything is).

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