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Empress Hotel

Castle Mona Avenue, Douglas IM2 4RA
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Empress Hotel
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Ranked #10 of 23 Hotels in Douglas
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68 reviews from our community

Traveler rating
    26
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    19
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (68)
  • Mar-May only
    (14)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (8)
All months
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

yesterday when I rang the Empress hotel to beg for a room in tt week as we had been let down, I very small expectations. However I said to Trevor could you help us we've been let down and miraculously he said I think I can help you when are you coming over 8th June till the 13th I said... More 

Was this review helpful? Yes 1
Doncaster, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 18, 2015

Good location on Douglas sea front. Uninviting reception staff. Room cramped but clean and functional. Breakfast buffet spoilt by modest quality food which had been stood a long time. The hotel does nothing to change the impression that the Isle of Man has little to entice the traveller to its shores

Was this review helpful? Yes 1
Bolton UK
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 21, 2014

The Location was excellent! Right on the promenade and near to bus stops. Lovely staff in the reception, bar and restaurant. Clean room and bathroom with a good shower. Also there was a discount for a "single" room. Breakfast was great and the bar was well stocked. Would definitely recommend it to others! Only negative was the hairdryer which softly... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2014 via mobile

My husband and i were invited to attend a civil wedding reception here, we both agreed that it felt like a big conveyor belt, the service was good but had no emotion or feeling, it was like this was the hundreth wedding we have done this year, just a few more and then we are done. The wedding breakfast buffet... More 

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Glasgow, United Kingdom
Top Contributor
92 reviews 92 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 13, 2014

This should be a minimum 4 star rating, pushing a 5 - and there's one main reason why it only got a three - meet Lurch! A surlier character would be hard to find? - and worse still, he seemed to be on every shift? He was on the bar when we came in late (just after 11pm) and seemed... More 

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Swindon, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 8, 2014

The hotel is very pleasant - all the usual amenities. Would definitely recommend it. The best part was waking up in the morning and looking at view from my room the it was fantastic! This hotel is on the seafront and closed to the centre of Douglas (but then on this island everything is).

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
109 reviews 109 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 17, 2014

I stayed here for one night on business, whilst on the Isle of Man and the weather was horrendous. However after getting to the main reception/bar area you wouldn't have know, literally in this case a very warm welcome! The rooms are fairly basic but comfortable, I had a double bed and took all the pillows, which still seemed low.... More 

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London, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2014

My second trip to this hotel - and I'm so glad I went back. The atmosphere is really relaxed, and all the staff are helpful and courteous. There's live piano music there every night to add a touch of sophistication! Special mention must go to Lukasz behind the bar who runs the place with a high degree of professionalism and... More 

Was this review helpful? Yes 4
Paris
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 7, 2014

I stayed in this hotel a few weeks ago and had a few problems which turned out to be due to a trainee who hadn't quite got the hang of customer service! On my return today, I have to say that they could not have done more to make amends. For a start, they had obviously made a note that... More 

Was this review helpful? Yes 1
manchester
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 6, 2014

I've use this Hotel around 5 times a year on business for the last two years, everything always been excellent until two weeks ago when I stayed along with my wife and mother who is disabled. We asked before we stayed whether they accommodated for disabled people, the reply was yes we have ramps and you can enter the hotel... More 

Was this review helpful? Yes 4
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