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Empress Hotel

Castle Mona Avenue, Douglas IM2 4RA
Hotel amenities
Empress Hotel
Best prices for: 1 room 1 guest
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Ranked #11 of 23 Hotels in Douglas
A recent review
4 of 5 stars reviewed 1 week ago
Marg H Mold, United Kingdom
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70 reviews from our community

Traveler rating
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    19
    2
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11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Mold, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, lovely first impression. Our room was quite big but the outlook was awful, onto a service area for, what looked like, the boiler system I had booked this break for my husbands birthday, I informed the hotel of this and asked if we could have a sea view room. If reception had informed me when booking in that... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was great very clean, restaurant has a good food offering as did the bar, drinks were expensive but the measures made up for it. Lift was an experience in that it was old but got you there even if it was hidden away behind a door :-)

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 22, 2015 via mobile

yesterday when I rang the Empress hotel to beg for a room in tt week as we had been let down, I very small expectations. However I said to Trevor could you help us we've been let down and miraculously he said I think I can help you when are you coming over 8th June till the 13th I said... More 

Was this review helpful? Yes 2
Doncaster, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 18, 2015

Good location on Douglas sea front. Uninviting reception staff. Room cramped but clean and functional. Breakfast buffet spoilt by modest quality food which had been stood a long time. The hotel does nothing to change the impression that the Isle of Man has little to entice the traveller to its shores

Was this review helpful? Yes 3
Bolton UK
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 21, 2014

The Location was excellent! Right on the promenade and near to bus stops. Lovely staff in the reception, bar and restaurant. Clean room and bathroom with a good shower. Also there was a discount for a "single" room. Breakfast was great and the bar was well stocked. Would definitely recommend it to others! Only negative was the hairdryer which softly... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2014 via mobile

My husband and i were invited to attend a civil wedding reception here, we both agreed that it felt like a big conveyor belt, the service was good but had no emotion or feeling, it was like this was the hundreth wedding we have done this year, just a few more and then we are done. The wedding breakfast buffet... More 

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Glasgow, United Kingdom
Top Contributor
92 reviews 92 reviews
31 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 13, 2014

This should be a minimum 4 star rating, pushing a 5 - and there's one main reason why it only got a three - meet Lurch! A surlier character would be hard to find? - and worse still, he seemed to be on every shift? He was on the bar when we came in late (just after 11pm) and seemed... More 

Was this review helpful? Yes 1
Swindon, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 8, 2014

The hotel is very pleasant - all the usual amenities. Would definitely recommend it. The best part was waking up in the morning and looking at view from my room the it was fantastic! This hotel is on the seafront and closed to the centre of Douglas (but then on this island everything is).

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
109 reviews 109 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed October 17, 2014

I stayed here for one night on business, whilst on the Isle of Man and the weather was horrendous. However after getting to the main reception/bar area you wouldn't have know, literally in this case a very warm welcome! The rooms are fairly basic but comfortable, I had a double bed and took all the pillows, which still seemed low.... More 

Was this review helpful? Yes 1
London, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2014

My second trip to this hotel - and I'm so glad I went back. The atmosphere is really relaxed, and all the staff are helpful and courteous. There's live piano music there every night to add a touch of sophistication! Special mention must go to Lukasz behind the bar who runs the place with a high degree of professionalism and... More 

Was this review helpful? Yes 4
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