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Auckland Hotel

10 Queen's Road, Shanklin PO37 6AN, England
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149 Reviews from our TripAdvisor Community

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Worcester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 13, 2015

On arrival at the hotel no welcome was offered and all guests were dispatched to there rooms in a military style fashion. There was no heating on in the room and it felt very cold and unwelcoming, We were told en suite facilities were available but this was, strictly speaking untrue, as the bathroom cabinet, sink, towel rail, and mirror... More 

Helpful?
1 Thank gilliano199
CHRISI1, Owner at Auckland Hotel, responded to this review

THE ART OF POLITENESS Did NOT APPLY WITH THIS GUEST!! Firstly, you were welcomed in and shown to your rooms by our friendly and polite staff. If you were expecting the red carpet then your expectations were wrong and perhaps one should have stayed elsewhere and put ones hand in their pocket and paid for red carpet prices and treatment.... More 

Gloucester, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 13, 2015

Just returned from IOW and this hotel .. on the plus side .. it was a great location easy to walk to beach, old town and new... Our room was very big and spotlessly clean, others were not so lucky.. The staff especially the young lad who served dinner were very friendly.. That is it on the plus side The... More 

Helpful?
Thank SMJ57
CHRISI1, Owner at Auckland Hotel, responded to this review

TO WELCOME BACK OR NOT TO WELCOME BACK! Firstly, we did run low on Brandy, an oversight on our behalf. However, it was a couple of regular guests who had visited us previously who are very nice guests and they were actually drinking the Brandy! It wasn't yourselves who were drinking the brandy therefore, it doesn't concern you, as they... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 12, 2015

Stayed at this hotel for a long weekend coach trip, staff unfriendly not chatty at all. Our room the shower tap came of in our hand told manager he repaired it and it just swivelled round so we only had hot water in basin. On the Saturday evening they run out of Brandy unbelievable. None of the staff said bye... More 

Helpful?
Thank SueThomps
CHRISI1, Owner at Auckland Hotel, responded to this review

UNFRIENDLY GUESTS! All our staff are very friendly, it was not reciprocated! They were professional and courteous throughout the weekend especially when having to deal with rude, arrogant guests. We did run out of Brandy, an oversight on our behalf however, it is no concern of yours as you weren't even drinking it. Entertainment nights and times and times of... More 

Liphook, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 6, 2015 via mobile

We stayed at the hotel with just go from the 22-27 sept 15 we had a comfortable clean bedroom, the breakfast was very good, with good choices inc juices and 5 cereals, full English breakfast inc nice hot tea and toast & coffee!! We had a lovely choice of dinners always piping hot and very well presented, we even had... More 

Helpful?
1 Thank george b
thornbury
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 6, 2015

Stayed on a Just go weekend.Very good value for money.Room adequate(112)Meals bang on time, you are requested to have breakfast at 8.45 & evening meal at 6.45.Service was very good,although you could get bored with breakfast choices.Evening meal was choice of two,which were fine.Not much to do in hotel, and little comfort other than your room.Overall weekend break enough for... More 

Helpful?
Thank t-wride
CHRISI1, Owner at Auckland Hotel, responded to this review

Thank you for your review. We are pleased you had an enjoyable stay. Kind Regards More 

Harrogate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2015

Just back from a fantastic break at the Auckland hotel in shanklin,i think just go and what the hotel do for the price,Is brilliant food and service a1, i just cant belive what others write some times, moaning about the propieter not coming on to the coach on arrival.As soon as we entered the hotel,HE WAS THERE TO MEET AND... More 

Helpful?
1 Thank harry b
CHRISI1, Owner at Auckland Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay. Kind Regards More 

London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 4, 2015

We came here with a coach trip organised by Just-Go. Their service and driver were excellent. The Hotel proprietor did not even come aboard the coach to say welcome or goodbye! Meal times seemed to be arranged to suit them rather than the guests. Not much variety for breakfast and if the freezer broke down evening meals would not happen.... More 

Helpful?
Thank brendaandroger
CHRISI1, Owner at Auckland Hotel, responded to this review

YOU MUST OPEN YOUR EYES! The Managers are always around to welcome you on arrival and when you depart. But you failed to mention this somehow. Times of meals are arranged at appropriate and convenient times to suit our guests not ourselves. If the food wasn't to your liking then you should have informed your waitress or management rather than... More 

Hertfordshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 3, 2015

Have just returned from 5 days in this hotel and considering it is rated a 2*+ I was very happy with all aspects of the service received. I travelled with my husband and 2 friends with Just Go holidays. Our room was on in the front with a balcony and sea view, it was clean and comfortable with everything that... More 

Helpful?
1 Thank Vonherts
CHRISI1, Owner at Auckland Hotel, responded to this review

Thank you for your review. We are pleased to hear you enjoyed your stay and look forward to seeing you again in the future. Kind Regards More 

Norwich, United Kingdom
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 29, 2015

We were here with a Just Go coach party. We were pleasantly surprised at the location of the hotel - in a pleasant road, well above and away from the rather scruffy uninspired esplanade. The hotel itself is clean and bright, and we chose to pay a supplement for a large east facing balcony room at the front with sea... More 

Helpful?
2 Thank Cityexiles
CHRISI1, Owner at Auckland Hotel, responded to this review

Thank you for your review. We take all of our reviews on board. Yes we do cater for coach companies and we cater for Budget, Budget, Budget Coach parties at certain parts of the year. And as you know yourself, the full cost of these Budget breaks and what you get for your money is extraordinary. Bed, full breakfast, dinner,... More 

Gloucester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 10, 2015

Stayed here with Just Go holidays, was not expecting much,but was pleasantly surprised. Our rooms were clean and of a decent size. One of our party had dietary requirements, which when we told our waitress Carol, she spoke to the chef, and he made sure that all the food was suitable. He made special soup for her and made sure... More 

Helpful?
1 Thank Fran415
CHRISI1, Owner at Auckland Hotel, responded to this review

Thank you for your review. We are glad to hear you had an enjoyable stay and look forward to welcoming you back to our hotel. Kind Regards More 

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