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Melbourne - Ardenlea Hotel

4 - 6 Queens Rd, Shanklin PO37 6AP, England
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1 room 1 adult
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Melbourne - Ardenlea Hotel
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222 Reviews from our TripAdvisor Community

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London, England, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Marianne was a great host nothing to much for her or the staff. A refub is on going and in just a few days you can see the improvement. Breakfast was plentiful. Not sure if people have stayed at the same hotel when I see a bad review but I was aware of the refub before booking room. Will be... More 

Helpful?
Thank Maria G
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel, very friendly staff who couldn't of been of more help. Room was lovely and clean. Swimming pool was enjoyed very much so by myself and my son. We ended up staying longer as we enjoyed it so much. Was only a short distance from the beach which pleased my son. Would recommend to anyone.

Helpful?
Thank Amy Kate P
Winchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Marianne is lovely! - so friendly. I emailed her the day before a quick visit just to see if she could accommodate a family of 5. She replied she had a family room available. I then rang her on the day to say we'd like to book, and she remembered me (always a good sign) We turned up on Friday... More 

Helpful?
2 Thank Rach1972
Altrincham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Never use this hote!! The staff are the most unhelpful and rude people I have ever had the misfortune of speaking to. There are other hotels in Shanklin that are of a much higher standard with staff who actually have customer service skills, something severely lacking at the Melbourne Ardenlea

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3 Thank Charlotte M

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Cromer, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Tried to book online from the hotel website. Error message said online booking had been disconnected. Rang the hotel to book direct but was told I had to use booking.com and the hotel could not accept booking directly!!!! Arrived to find public rooms (including dining room) and areas in disarray due to decorating and wholesale carpet replacement. There was no... More 

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1 Thank Peter G
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Enjoyed my few weeks on the island great people friendly and happy to help would highly recommend a visit will definitely be back at some point. Refurbishment going on at the moment but looks amazing so far. Would definitely recommend the Melbourne Ardenlea, Amazing staff.. Thank you for everything.💝

Helpful?
1 Thank Jim G
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Perfect for r&r after a busy day lovely pool and sauna.the Staff was friendly and helpful, lovely breakfast,great fresh coffee in the morning too.wifi works very well in the room, highly recommended will be back next to stay next time I'm on the island.

Helpful?
Thank Robert B
1 review
5 of 5 stars Reviewed 3 weeks ago

We could not fault the hotel, it's position was perfect, it was spotlessly clean. The beds where so comfortable. The staff where lovely and very helpful. We would not hesitate in recommending this hotel.

Helpful?
Thank Patrycja G
Shanklin, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Some of these reviews are just so unfair.... I have been staying at the ,Melbourne Ardenlea for 6 weeks now and from my experience it is the most warm and friendly staff I have ever met despite their long working hours. Its wonderful to see the transformation from a dark dingy foyer turned into a beautiful welcoming environment. I cannot... More 

Helpful?
Thank chriswood2016
Greater London, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed for a night over the New Year. We had a nice room, it was clean and spacious. Everyone was very friendly! The manager was very welcoming and attentive to our needs. The kitchen opened recently and I think they are doing well for a start. The hotel needs a bit of tlc in terms of decorations but we... More 

Helpful?
Thank Beatrice B
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