We were a group of 11, mainly seniors. From initial enquiry, through booking, room allocation, ferry booking and changes in our group, to arrival - everything handled so smoothly and ressuringly. Great welcome, good food selection, friendly staff all await you. The pool just helps enrich your stay if you want to unwind before dinner. You should definitely give them... More

Much reinvestment needed to bring this up to date .... Unfortunately the hotel has been left in the Eighties and desperately needs a refurb. Staff do try to be helpful but never with a smile and customers are not there priority unless you arrive on a coach which is the bulk of the Melbournes Business and it shows. However they... More

My granddaughter felt like a princess in our four-poster bed. Our room was in a wonderful position with sea views, the bathroom, newly fitted, with separate shower, was large and very pleasant. Ask for room 14 if you get the chance. The staff were extremely friendly and helpful and the service fast. My granddaughter enjoyed the pool area, which was... More

Perhaps our experience was better than some. Comforable rooms (a twin looking seawards and a very generous single with early morning sun and a view of the nearby church). . Delightful staff - always ready to greet, help and converse. Dog friendly, with car park, restaurant available. Well, the restaurant was what one might call adequate. Dishes were (almost too)... More

My partner and I spent 2 nights at this hotel for a short break away and we couldn't have asked for a nicer time away. The room was lovely great size very clean and comfortable it also had a great view. At check in we were welcomed and instantly felt comfortable. Staff were very helpful and catered to our every... More

Dont do it to yourself! i stayed in this hotel in Shanklin, I looked on various websites before picking this hotel! I checked in to this hotel and was given a room key, receptionist was cold and unwelcoming. I had to asked where the room was and had to wait a few minutes while the staff stopped chatting. How rude!!... More

our stay at this hotel was a 100% .our room had a sea view and spotlessly clean ,beautiful pool spa etc ,and staff were very pleasant and helpful ,breakfast was very nice too ,great value for a 60 pound a night .the staff were very helpful as there were a few of us staying there (four rooms ) between us... More

I stayed here as part of a naval reunion, half board, long weekend. As single traveller I opted for single room, mine was fine [6], altahough small & fairly basic, bed, shower, wardrobe small tv & desk it suited my needs The room I think must have been one of the refurbished ones, all was clean & tidy, but on... More

we stayed as couple for 8 days and found the hotel v good food excellent staff very helpfull and friendly would give it full marks and will return again. More