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Gracellie Hotel

3.5 of 5 25 - 27 Hope Road, Shanklin PO37 6ED, England
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Gracellie Hotel
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Gracellie Hotel
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130 reviews from our community

Traveler rating
    55
    42
    19
    6
    8
See reviews for
27
44
7
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (130)
  • Mar-May only
    (22)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (10)
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1 review
5 of 5 stars Reviewed 1 week ago

We arranged to hold our sons 21st birthday at Gracellie Hotel in Shanklin last night. I must say, it is one of the nicest places we could of held it! The staff in particular Chris and Hayley were exceptional, nothing too much trouble for them. The food was wonderful, and all our guests had a fabulous time. Thank you to... More

Was this review helpful? Yes
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Linda, thank you so much for your fantastic and extremely positive review. Really glad that Jonathan enjoyed his special 21st Birthday party. On behalf of Chris and Hayley thank you for the special mention. We are a close team here and all do their best to see happy guests. So pleased you are coming back and thank you from... More

Thetford, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First of all what a friendly welcome you get...(special thanx to Hannah) loved staying here,staff friendly & helpful,lots of laughs with Chris the barman & Haley the kitchen manager was nothing less than brilliant! the food was plenty & homely..don't expect Gordan Ramsey,but remember YOU are not paying for that either,so be fair.there is plenty of resturants/pubs within walking distance... More

Was this review helpful? Yes 1
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your lovely review. Hannah especially will enjoy it as will Chris and Hayley. We try to provide a great value stay and we will always try and improve, week on week. We will soon have another 29 rooms available and that will push us up to 60. It has taken 4 years so far but we are... More

england
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the graciellie on a National Holiday coach trip in August this year. For the price we paid we could not complain and the owners seem to be trying very hard to make this hotel a top notch place to stay. My family had two rooms recently furbished..i had a single room which had a huge modern bathroom..unfortunately some... More

Was this review helpful? Yes 1
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your great review. We will look at the restaurant again to see how we can improve the whole experience for our guests. I promise you the atmosphere is great amongst us but a lot of the staff are family so sometimes we get emotional. (I know we shouldn't) We are delighted you enjoyed your stay... More

Thetford, England, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the Gracellie on Friday afternoon and was welcomed by a lovely young lady Named Hannah, we were then shown into the hotel and got our keys for our rooms, Our room was on the ground floor and was a twin room, it was clean, the only downfall was that we didn't have a shower so I struggled... More

Was this review helpful? Yes 2
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your great review. All the staff enjoyed your company and we were up to 04:00 on Friday night to prove it! Glad you liked the cake and sorry about the shower Trevor. We will be making sure that all showers are fitted over the baths in the coming months. We hope you will return and see us... More

Lancing, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself and my Fiancé Russ stayed at The Gracellie Hotel, Shanklin for 1 night on 30th September 2014. The hotel is in a perfect location, just a 5 minute stroll (downhill or you can use the cliff lift!) from the seafront. We arrived about 4pm and we were shown to our room. We were in room 20, which was on... More

Was this review helpful? Yes 4
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your fantastic review. I assure you that all of us are lifted and get total satisfaction when we see our guests are happy. We thrive on repeat business and you will always be welcome here. Absolutely the best review we could hope for and thank you for the great photos. You are the best of... More

Hampshire
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although just extensively renovated - it's still like walking back in time. Old fashioned keys to the doors are rare nowadays. Clean smart and good quality service. Very adequate for a short stay. Rooms a little small and multitude of stairs - easy to get lost. Close to sea and everything else but a steep climb (albeit short) back at... More

Was this review helpful? Yes 3
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear "OldPaul" absolutely delighted you were happy in our hotel. We try hard to please and when someone takes the time and effort to write such a great review, it totally helps the staff. We are a family here and these type of comments enthral us. We purposely renovated the hotel, without key fobs as we wanted to try and... More

Liverpool, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Firstly i would like to say i would recommend this hotel to anyone, it's location is perfect, it's walking distance to all connection, bus, train, the views are amazing from the hotel and the pool is a must, this is my experience of the Gracellie hotel. I held my sons christening and also booked 10 rooms at the Gracellie in... More

Was this review helpful? Yes 5
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Roxy J, thank you, thank you, thank you. I think that day and night one of the best we have had at the hotel. I was worried about the weather, especially as one of the guests said they were relying on me, to ensure good weather! (If only I was that good LOL) Your guests were so friendly and... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our first visit to IOW turned from five days to ten due to the fab weather and the hospitality of this excellent hotel. From the Manager to the Housekeepers the staff were always helpful and friendly, we felt at home straight away. Our room was compact but very clean and comfy. Loved every minute and already planning another visit to... More

Was this review helpful? Yes 3
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Helen and Mark, thank you so much for your fantastic review. It is extremely kind of you to make such positive remarks and you helped put a smile on the faces of the staff, who always read the reviews. Thank you so much and looking forward to seeing you again, Philip More

Derby, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Came here for a drink with old uni friends and loved it. One of my friends was staying here, and her room was amazing and cheaper than where I stayed (gutted). Played pool and did a pub crawl before deciding this was the best place to be on the Island. We are all coming back next month, and will try... More

Was this review helpful? Yes 4
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you Tobias, for a lovely review. Delighted you availed of our pool and that you won. We have a small team but one of those is a fantastic player, so it is lucky you didn't play him! Thank you again for a fantastic review which lifts staff, more than you can know. Thanks Philip More

Derby, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Came for a long weekend, and wished I'd booked a longer holiday. My room was absolutely gorgeous, clean, bright, airy, with a great view. That's just for starters! Breakfast was totally amazing. I briefly visited my friends staying at the hotel across the road and took them up to my room to watch telly, and they couldn't get over how... More

Was this review helpful? Yes 5
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

WOW. THANK YOU SO MUCH! I think this is the best review we could hope for. If we made this the best holiday ever, we must be reaching our goal. We try and make the hotel as good as it can be. We do not have a lift but everything else we try and improve on. We are about to... More

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Additional Information about Gracellie Hotel

Address: 25 - 27 Hope Road, Shanklin PO37 6ED, England
Location: United Kingdom > England > Isle of Wight > Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gracellie Hotel 3.5*
Number of rooms: 10
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Also Known As:
Gracellie Hotel Shanklin, Isle Of Wight

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