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Gracellie Hotel

3.5 of 5 25 - 27 Hope Road, Shanklin PO37 6ED, England
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Gracellie Hotel
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Gracellie Hotel
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132 reviews from our community

Traveler rating
    55
    42
    20
    6
    9
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27
44
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4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Norwich, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 6, 2014

Was so quiet in this hotel it was like a ghost house although it was Halloween . In need of a total refurb to bring it up to the 21st century . There was a halloween party going on and then heard shouting coming from the manager , shouting and screaming at a girl I think she worked there .... More 

Was this review helpful? Yes 4
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

I have spoken to all staff and none complain of any attacks from anyone employed here? You can contact me on 07956 686 686 to help with my enquiries. regards Philip More 

Scarborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2014

we went to the Graceille with a coach trip we were late so didnt get chance to change before evening meal this meal wasnt too good. our room was on the top floor the excercise did us good ,the room spacious and big bathroom. it was dark but all we cud ear the sea lashing on the beach how lovely... More 

Was this review helpful? Yes
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Delighted you enjoyed your stay and that you would come again. We look forward to it! Thanks from all the team, please come again soon, Philip More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

We arranged to hold our sons 21st birthday at Gracellie Hotel in Shanklin last night. I must say, it is one of the nicest places we could of held it! The staff in particular Chris and Hayley were exceptional, nothing too much trouble for them. The food was wonderful, and all our guests had a fabulous time. Thank you to... More 

Was this review helpful? Yes 1
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Linda, thank you so much for your fantastic and extremely positive review. Really glad that Jonathan enjoyed his special 21st Birthday party. On behalf of Chris and Hayley thank you for the special mention. We are a close team here and all do their best to see happy guests. So pleased you are coming back and thank you from... More 

Thetford, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2014

First of all what a friendly welcome you get...(special thanx to Hannah) loved staying here,staff friendly & helpful,lots of laughs with Chris the barman & Haley the kitchen manager was nothing less than brilliant! the food was plenty & homely..don't expect Gordan Ramsey,but remember YOU are not paying for that either,so be fair.there is plenty of resturants/pubs within walking distance... More 

Was this review helpful? Yes 2
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your lovely review. Hannah especially will enjoy it as will Chris and Hayley. We try to provide a great value stay and we will always try and improve, week on week. We will soon have another 29 rooms available and that will push us up to 60. It has taken 4 years so far but we are... More 

england
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 12, 2014

Stayed at the graciellie on a National Holiday coach trip in August this year. For the price we paid we could not complain and the owners seem to be trying very hard to make this hotel a top notch place to stay. My family had two rooms recently furbished..i had a single room which had a huge modern bathroom..unfortunately some... More 

Was this review helpful? Yes 2
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your great review. We will look at the restaurant again to see how we can improve the whole experience for our guests. I promise you the atmosphere is great amongst us but a lot of the staff are family so sometimes we get emotional. (I know we shouldn't) We are delighted you enjoyed your stay... More 

Thetford, England, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 6, 2014

We arrived at the Gracellie on Friday afternoon and was welcomed by a lovely young lady Named Hannah, we were then shown into the hotel and got our keys for our rooms, Our room was on the ground floor and was a twin room, it was clean, the only downfall was that we didn't have a shower so I struggled... More 

Was this review helpful? Yes 3
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your great review. All the staff enjoyed your company and we were up to 04:00 on Friday night to prove it! Glad you liked the cake and sorry about the shower Trevor. We will be making sure that all showers are fitted over the baths in the coming months. We hope you will return and see us... More 

Lancing, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 4, 2014

Myself and my Fiancé Russ stayed at The Gracellie Hotel, Shanklin for 1 night on 30th September 2014. The hotel is in a perfect location, just a 5 minute stroll (downhill or you can use the cliff lift!) from the seafront. We arrived about 4pm and we were shown to our room. We were in room 20, which was on... More 

Was this review helpful? Yes 4
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your fantastic review. I assure you that all of us are lifted and get total satisfaction when we see our guests are happy. We thrive on repeat business and you will always be welcome here. Absolutely the best review we could hope for and thank you for the great photos. You are the best of... More 

Hampshire
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 30, 2014

Although just extensively renovated - it's still like walking back in time. Old fashioned keys to the doors are rare nowadays. Clean smart and good quality service. Very adequate for a short stay. Rooms a little small and multitude of stairs - easy to get lost. Close to sea and everything else but a steep climb (albeit short) back at... More 

Was this review helpful? Yes 3
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear "OldPaul" absolutely delighted you were happy in our hotel. We try hard to please and when someone takes the time and effort to write such a great review, it totally helps the staff. We are a family here and these type of comments enthral us. We purposely renovated the hotel, without key fobs as we wanted to try and... More 

Liverpool, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2014

Firstly i would like to say i would recommend this hotel to anyone, it's location is perfect, it's walking distance to all connection, bus, train, the views are amazing from the hotel and the pool is a must, this is my experience of the Gracellie hotel. I held my sons christening and also booked 10 rooms at the Gracellie in... More 

Was this review helpful? Yes 6
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Roxy J, thank you, thank you, thank you. I think that day and night one of the best we have had at the hotel. I was worried about the weather, especially as one of the guests said they were relying on me, to ensure good weather! (If only I was that good LOL) Your guests were so friendly and... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2014

Our first visit to IOW turned from five days to ten due to the fab weather and the hospitality of this excellent hotel. From the Manager to the Housekeepers the staff were always helpful and friendly, we felt at home straight away. Our room was compact but very clean and comfy. Loved every minute and already planning another visit to... More 

Was this review helpful? Yes 3
Phil W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear Helen and Mark, thank you so much for your fantastic review. It is extremely kind of you to make such positive remarks and you helped put a smile on the faces of the staff, who always read the reviews. Thank you so much and looking forward to seeing you again, Philip More 

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Additional Information about Gracellie Hotel

Address: 25 - 27 Hope Road, Shanklin PO37 6ED, England
Location: United Kingdom > England > Isle of Wight > Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gracellie Hotel 3.5*
Number of rooms: 10
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Also Known As:
Gracellie Hotel Shanklin, Isle Of Wight

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