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Gracellie Hotel

25 - 27 Hope Road, Shanklin PO37 6ED, England
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Gracellie Hotel
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160 Reviews from our TripAdvisor Community

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Traveler rating
    69
    52
    21
    9
    9
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34
55
10
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (160)
  • Mar-May only
    (29)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (11)
All months
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Darren and his team make this large hotel with bars, restaurant, and pool as homely as a small family run b&b. You'd book it for location alone but after staying there last night with my 2 children can recommend the personal and attentive service as a vital ingredient of your holiday. Clean and tidy rooms, with towel origami greeted us,... More 

Was this review helpful? Yes 3
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you Stan P, for a FANTASTIC review. I was missing during your stay but the team are delighted that you took the time to write something so uplifting. Glad you enjoyed the towel shapes, that is an extra but no charge! We all hope you will remember us and call back again soon. Thank you so much for being... More 

Beverley
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

It's not every day you come across somewhere really special but this place certainly was just that. Not only for the amazing location, the cleanliness and the food but for the staff who made Gracellie stand out from other far more expensive hotels I have visited both in the UK and abroad. When I booked this holiday I knew the... More 

Was this review helpful? Yes 5
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for the fantastic 5 star review. It is so detailed and we are delighted that you took the time and effort to make such an informed review. Thank you from all the team, I assure you that it is our intention to improve week on week and make the Gracellie one of the best and most... More 

Balsall Common, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just had a very pleasant few days at the Gracellie Hotel in Shanklin. I was chatting to a very nice gentleman outside the bar and after about half an hour it transpired he was the owner. He was a very nice man with an incredible wealth of general knowledge. I will definitely be staying agin.

Was this review helpful? Yes 2
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Dear David D, thank you for your fantastic FIVE star review and for being the best of guests. We all enjoyed your jokes especially the swimming pool and the jump lead ones. We were not surprised when we found out that you were a professional comedian. It must be great to be in a job where everyone pays to laugh... More 

leeds
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a gem of a hotel asked for a ground floor only 2 days before arriving and got one, all staff were polite and friendly. Cases got taken up to your rooms.Room was small but we were only sleeping in it, nice sheets and towels,changed daily, as was toilet roll,tea,coffee,milk.The breakfast was amazing and a good choice for evening meal.Bar... More 

Was this review helpful? Yes 1
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your very generous 5 star review. We strive to keep the customer happy and the hotel is hard work, so it is wonderful when someone can be bothered to write such a lovely review. All the team read these reviews and we are delighted that we pleased you. Thanks from all the team, please come back soon. More 

England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked to stay here for my 30th birthday - there was 27 of us in the end and ranging from 2 years old to 70 year old. Emailing to confirm booking and rooming list, also details for dinner etc was excellent, quick response and all needs were met. Phil and Darren were excellent in organising the booking with me. Hannah... More 

Was this review helpful? Yes 3
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Hi Amy, thank you so very much for the lovely 5 star review, it was a joy to serve you and delighted that we succeeded in pleasing you all. It was lovely the way you all supported the elderly gentleman David and his carer Fay. Most people would have simply left him behind and not put the effort in to... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Having live on the island for 25 years and recently moved to the mainland ,I was howling for the sea and my partner booked us a surprise weekend . Knowing the hotels in Shanklin it was with some trepidation where he had booked and was relieved it was the Gracellie and not the one next door. The room was clean... More 

Was this review helpful? Yes 6
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so very much! The fact you are an Islander and that you were pleased your husband booked the Gracellie is a fantastic compliment. I am an islander myself, from Whiddy in Corcaigh so fully aware of the lure of the sea and the pull from the mainland. Even if the tunnel gets built the Isle will still be... More 

Hull
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just arrived back from the Gracellie Shanklin Isle Of Wright we stayed there for 5 days and we really enjoyed it Darren and staff where really helpful there food was 1st class there was really nice sea views the beaches where 1st class we enjoyed the ferry crossing thou the first ferry was fully booked we enjoyed it so much... More 

Was this review helpful? Yes 3
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so very much for the fantastic review. We just love getting the 5 star reviews and do our best to try and achieve them. We have been more than pleased that you will be back next year and we hope to please you as much the next time. We are saving the shillings for a lift year after... More 

Beverley, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The first night was so hectic as we were 2 hours late as ferry was cancelled missed the 4 of clock and 5 was cancelled think there were a few hiccups on first night but could not fault the hotel itself my room was very small right at top but being a single room that is to be expected it... More 

Was this review helpful? Yes 2
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your lovely review, did you mean to give us more stars though, as you describe us as 3 (average?) If you meant to give us 4 or 5 stars we would really be grateful for an uplift! Delighted you enjoyed your holiday and "could not fault the hotel itself" We always do our best and great that... More 

Preston, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The rooms are very clean and the bedlinen lovely and crisp and white,just a problem with the showerhead had snapped and was hanging down they could possibly do with a little more efficency and speed as regards the meals...but the entertainment was excellent two very good singers on both nights...i got the feeling that they were training the staff up...but... More 

Was this review helpful? Yes 1
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you very much for your review. We hope to improve week on week and hope next stay we might get 5 stars from you! Kind regards from all the team ... More 

Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 30, 2015

Wasn't expecting much for £62 for the two of us. But was pleasantly surprised. It's clean and tidy and the staff are friendly and helpful. Plus a great cooked breakfast. Rooms were cosy but clean and did the job. On a small hill so just a small walk to the seafront. Great value for money if looking for cheap and... More 

Was this review helpful? Yes 2
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you very much for your 4 star review. the staff always appreciate great reviews and thank you very much. We will have double volume by this time next year and hopefully a lift will be installed by 2017. We hope you will visit again soon and get another great review... Thanks from Darren, Tracey, Hannah Gary Hayley and all... More 

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