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Gracellie Hotel

25 - 27 Hope Road, Shanklin PO37 6ED, England
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Gracellie Hotel
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Gracellie Hotel
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140 Reviews from our TripAdvisor Community

Traveler rating
    58
    45
    20
    8
    9
See reviews for
28
48
8
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
  • All months
    (140)
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    (29)
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    (49)
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    (51)
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    (11)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a weeks stay and we had a fabulous time.Our room was clean,spacious and airy with a fantastic sea view.The bed was really comfortable and we all slept well.The staff were fantastic and work flat out to make sure all the guests feel welcome and nothing seems to be too much trouble.The lovely lady who cleaned our room... More 

Was this review helpful? Yes 2
Philip W, Manager at Gracellie Hotel, responded to this review

Thank you so much for your fantastic review. We really try very hard to keep guests happy and wanting to return. This is especially true when staff meet genuinely nice people who want to enjoy themselves. We will always be delighted to see you again and look forward to your next visit. Thanks again from Darren (manager) and all the... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We went on a five day trip with national holidays to this hotel. On getting there we got our room which was 3 flights of stairs up and there was no lift. The staff were really helpful bring our cases up. As a took a while for the case to land we had to use their shampoos and soaps in... More 

Was this review helpful? Yes 2
Philip W, Manager at Gracellie Hotel, responded to this review

Dear Debra D, sorry you did not enjoy your stay with us. It is true that your bath had a chip and that is booked for repair. The bath is only a year old and the previous guest had dropped a glass into it. The soaps and shampoos are not out of date, it was simply the date of manufacture... More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just came back from my stay in the Isle of Wight and am glad I chose this hotel. Due to time constraints I did not fill in the survey form provided, so I'm making up for it here. The room was well equipped and maintained, the food was good and the staff very helpful and welcoming. To nitpick a... More 

Was this review helpful? Yes 6
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your FANTASTIC review. It is lovely to get a guest replying and not a rival hotel.... Delighted you had a great time and hopefully see you soon. Thanks again from all the staff More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here in April when there were only 10 guests and were looked after like celebrities by the friendly staff. The food was good and plentiful, the room clean, and the bed so comfortable I struggled to get out . The evening entertainment in the bar was excellent and we found that the drinks prices were very reasonable. A big... More 

Was this review helpful? Yes 3
Philip W, General Manager at Gracellie Hotel, responded to this review

Thank you for the great review. Thank you for the personal mention too. see you soon Darren x More 

Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 20, 2015

I will start by letting you know that we were a coach party of 54, who were all out to have a great time and that's what we had. I cannot thank Darren and his staff enough for making our weekend stay at the GRACELLIE a most memerable one. On our arrival we were greeted at reception and handed our... More 

Was this review helpful? Yes 7
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your review. It is kind of you to take the time to say how things are. We really enjoyed your group too as you were determined to have fun and enjoy yourselves. We were full to capacity with all 29 rooms full. The fancy dress night was great with your group really putting in the effort. again... More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 11, 2015

It would be wrong of me to say that everything about this hotel was bad. However, a hotel first and foremost, is a place to sleep. And that was something made extremely difficult by the music from the bar downstairs. Gracellie has a bar, which appears to be open until whoever is behind the bar has had enough... and the... More 

Was this review helpful? Yes 4
Philip W, Public Relations Manager at Gracellie Hotel, responded to this review

Thank you for your review. You came down on Saturday night at 12:20 to complain that the noise from the juke box was disturbing your sleep. I let the record finish, then switched off the juke box and then had 12 guests complain about having it off too early... Despite doing this you have given us a 2 star rating.... More 

Portsmouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2015

My partner and I stayed here recently for a weekend away and had a lovely time. We were apparently the only guests in the hotel and stayed in Room 10. There was not a very good view in this room as it overlooked the side of the hotel next door, but, we were not too fussed as we were out... More 

Was this review helpful? Yes 7
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you for your 4 star review it is nice when clients take the time to write nice things about our hotel. We are delighted that you may return and as you rightly say the bar has been completely refurbished so that guests can enjoy the hotel / bar. I am sorry that you had problems with the WiFi and... More 

North Yorkshire, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 6, 2015

this is my second visit to this hotel and in my opinion the rooms are 5 star (I stayed in room 10) the reception and restaurant 4 star and the bar 3 star. They were putting in new toilets to the bar area and renovating half the hotel which will mean 40 really good rooms. The towels and sheets were... More 

Was this review helpful? Yes 6
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Thank you so much for your review it was very kind and polite of you to post such a great assessment. The hotel will in fact have 60 rooms when we have finished the refurbishments and 15 flats but that will be later in the year. We have completed the gents closet and hope to have the ladies finished by... More 

Norwich, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 6, 2014

Was so quiet in this hotel it was like a ghost house although it was Halloween . In need of a total refurb to bring it up to the 21st century . There was a halloween party going on and then heard shouting coming from the manager , shouting and screaming at a girl I think she worked there .... More 

Was this review helpful? Yes 5
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

I have spoken to all staff and none complain of any attacks from anyone employed here? You can contact me on 07956 686 686 to help with my enquiries. regards Philip More 

Scarborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 4, 2014

we went to the Graceille with a coach trip we were late so didnt get chance to change before evening meal this meal wasnt too good. our room was on the top floor the excercise did us good ,the room spacious and big bathroom. it was dark but all we cud ear the sea lashing on the beach how lovely... More 

Was this review helpful? Yes 5
Philip W, Guest Relations Manager at Gracellie Hotel, responded to this review

Delighted you enjoyed your stay and that you would come again. We look forward to it! Thanks from all the team, please come again soon, Philip More 

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