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The Waterfront Inn

Certificate of Excellence
19 Esplanade, Shanklin PO37 6BN, England
The Waterfront Inn
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174 reviews from our community

Traveler rating
    131
    33
    8
    0
    2
See reviews for
43
77
7
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
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    (54)
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Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from a last minute 5 day break at the Waterfront.As we only booked 2 days in advance, we had to take the last room available and although a little apprehensive, we were very pleasantly surprised when we arrived.We ate in their restaurant on the first night of our stay and after a wonderful meal ( the... More 

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Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a long weekend at The Waterfront Inn. This was our first time staying there, but have in the past eaten there on quite a few occasions. The hotel is at the end of the day, just a building, but it's the people that work there that sets this hotel apart from the others, they make... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We love going to the waterfront inn when we visit Shanklin.. Iow, very friendly, good service, lovely staff especially Sharon !! But unfortunately my daughter recently stopped eating any food or product containing gluten/wheat so it can sometimes be hard for us to find somewhere to eat that offers an alternative to gluten. I noticed that the waterfront didn't offer... More 

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Crewe, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a lovely holiday at the "Waterfront Inn". Was a little apprehensive when I heard there were new owners, but no problems whatsoever. Billy the new owner was absolutely fantastic, nothing was too much trouble for him and the Staff "Sharon and Team" are all still there, they are like one big happy family. The food was absolutely... More 

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2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Waiting 25+ minutes for food .. When it arrived it was cold .. And tasteless .. Service was poor complained to waitress no apology .. The young manager whoever he was was quite over the top full of himself .. And proceeded to argue with me over the temperature of the food .. No offer to knock any money off... More 

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waterfrontinniow, Owner at The Waterfront Inn, responded to this review

Hi There, thank you for your review and I am terribly sorry that you weren't happy with your lunch. I am the 'young manager' that you refer to. As much as I do accept I can be rather loud, I most certainly never intend to be offensive in any way. In response to your food being cold, I have say... More 

Hove, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My partner and I just stayed with Rupert and his team Friday and Saturday night and had a fantastic time. He and his team couldn't be more welcoming, nothing was too much trouble for them. They had live music both nights which created a great atmosphere and clearly a hit as the place was packed. Looking forward to returning in... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Waterside a couple of weeks ago and it was honestly the best customer care and attention ever! The staff were so so lovely and took her complete of us during our time there. The premises was clean and efficient and the rooms were very lovely. Our time spent there was absolutely fantastic; I didn't want to... More 

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Brighton, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

I stayed at the waterfront inn last weekend and had a great time. The place was very busy but we still got good service. the food and wine are great and the rooms clean and tidy. The location is perfect for families and people of all ages and we enjoyed the live music. Thanks for a super weekend

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waterfrontinniow, Owner at The Waterfront Inn, responded to this review

Hi Louise, I hope you are well and thank you for your review. I really appreciate your kind words regarding our venue and atmosphere. I'm unsure if you are aware but we have only taken over the business three months ago and we are working very hard at getting the details right. With regards to your experience with our food,... More 

Bournemouth, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

The atmosphere is great, it was really busy and had live music playing. Nice clean place. Dogs allowed. Staff are a bit hit and miss depending on who you get. But the food was nothing to write home about and that's why I would never go back. We almost felt like we were going to become ill from it. The... More 

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waterfrontinniow, Owner at The Waterfront Inn, responded to this review

Hi Louise, I hope you are well and thank you for your review. I really appreciate your kind words regarding our venue and atmosphere. I'm unsure if you are aware but we have only taken over the business three months ago and we are working very hard at getting the details right. With regards to your experience with our food,... More 

Brighton, United Kingdom
1 review
5 of 5 stars Reviewed April 18, 2015

I stayed at the lovely Waterfront with my family last weekend, and felt I must do a review. We had the most fantastic time, and I want to thank the owner and staff for making us feel so so welcome. The location couldn't be any better by the sea,and the food quality is superb. I was told that the menu,... More 

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