My partner and I stayed her for 2 nights we read the reviews and were dreading the stay. We arrived and were made to feel welcome checked in our room was upstairs and was very spacious and clean. We ate in the restaurant the food was deliciouse. Although the restaurant could have done with a little bit of music was...
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The Rossborough Family would like to thank all who have posted complemtary reviews. It is encouraging to hear our staff, food, and atmosphere are enjoyed by guests. Our aim is to offer the best service we can; however sometimes we let ourselves down and that makes us disappointed. We always strive to do better. We are a family which includes...
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I stayed here for one night with my partner and all I can say is i'm glad I wasnt paying the bill....
On arrival there were no staff on reception. My partner had already checked in on business locally but there was no-one available to inform that I would be staying with him that night.
He showed me down to...
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1. Neither guest paid the bill for this woman
2. There is a bell for after hours reception
3. The gentleman was ina single rooms with queen sized bed, booked as part of a large work party paid for by the company worked for.
4. On the night in question there were no female guests booked in.
5. Hotel does...
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In my eyes the staff is really trying hard and succeed in many aspects. The room was well equipped, the beds were super. The staff was very friendly and extremely helpful. One point down though: We slept later than the average guest and the breakfastroom was halfway cleared up with rags everywhere, no light and no heat. It looked to...
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PLEASE don't waste your money staying at this hotel.
I understood from the signage at the hotel that it was 3star. I do think it is time to reassess the star rating.
We stayed one night, on the 15th September. These are the points that we were really disappointed in:
Windows- These looked broken. Asked in the bar, as no...
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1. I have been in the hotel business for more than 35 years and have a BA(Hons) Degree from the University of Ulster with a Diploma in Industrial Studies. 2. There is no 3* Signage in or outside Rossborough Hotel, I am sure that visit Scotland, the AA etc are quite capable of awarding the correct gradings. 3. We do...
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The atmosphere was great, friendly owners and employees. Surprisingly good restaurant. Bedroom was nice and on ground floor. A plus for us, since I use a scooter. Good location-short distance to the harbor and Asda shopping. A car is needed to explore the region.
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after reading the reviews of previous customers who stayed at the rossborough `myself and partner and another couple didn`t expect very much well wrong wrong wrong` we stayed for 3 nights and had a smashing time`the hotel staff were very helpfull giving us details of bus and train times and places of intrest`the 2 rooms that we booked were on...
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We stayed one night (mature couple and student daughter) and we are glad to say that our experience was nothing like some of the adverse reviews below. The room was comfortable, the service polite and friendly and the dinner was really excellent and extremely good value. We would be happy to stay there again.
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On arrival we were given the keys to a room that was already occupied, which we quickly returned, in our room it looked as though somebody had been sat on the bed as the cover was all creased in one area, carpets were stained one flimsy cream curtain blocked no light out and it was generally grubby throughout . at...
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Arrived to find room in damp lower ground floor extension to main part of hotel. Mattresses awful,bedding felt damp, carpet stained, bath not clean, room cold. Manager (?) unable to give us another room as said fully booked but agreed to change mattresses and bedding. Could only find 1 mattress but it was a better one. No heating possible as...
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The hotel inspector is on the TV! Real hotel inspectors only visit is you pay them. We have acted upon your coments and purchased new beds for the entire lower ground floor rooms. As to the towels being removed early; a simple phone call to reception would have had replacements immediately. Sometimes guests have to give us the opportunity to...
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Booked this before I read the reviews and was a little worried. The hotel could do with a little TLC but the staff were helpful and polite. If you want fancy then pay fancy prices. My husband and I enjoyed it and would return,
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