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The Palace

Certificate of Excellence
Esplanade Road, Paignton TQ4 6BJ, England
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The Palace
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328 reviews from our community

Traveler rating
    225
    66
    25
    5
    7
See reviews for
74
151
16
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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    (76)
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Winchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We used the hotel as a base for a golf week with 18 men on holiday. The hotel is well decorated clean and well maintained. The staff were all very happy and helpful, the service was excellent. The food was excellent too. In Paignton, if you go for the beaches, the pubs and restaurants on the sea front you will... More 

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Berkshire
Top Contributor
65 reviews 65 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel has wonderful sea views, and is set back from the road so no traffic noise. The room we had was middle range, adequate size, good bed and bed linen and with the view, was ideal for us. The staff at this hotel are most pleasant and helpful, and the food is very good - silver service, and a... More 

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Duchy_General_M, General Manager at The Palace, responded to this review

Good morning 2crumblies, Thank you very much for taking the time to review yuour recent stay at the Palace Hotel in Paignton. I am very pleased to read how well appointed you found your room to be, as well as the helpfulness of the staff. We do pride ourselves on the quality of the food served here, so I am... More 

Paignton, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Palace Hotel could not do enough for the Wedding reception of my son and daughter inlaw We had checked out a few places had meals and spoke to the people that would organise the event, The Palace Hotel were the most open and enthusiastic with us. I had great expectations but had a worry that we would be disappointed,... More 

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Duchy_General_M, General Manager at The Palace, responded to this review

Good evening Susan W, Thank you very much for taking the time to review your recent experience at the Palace Hotel in Paignton. It really is a pleasure to read your review and to know how looked after you and the rest of the wedding party felt. I know Karolina was extremley pleased to read your review as well, and... More 

Oxford, United Kingdom
Senior Contributor
22 reviews 22 reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good Roast Beef dinner nicely cooked and plenty of it, would liked to have been thanked for owning up that the wine had not been charged as we were only trippers for the day but hey the food and staff were good so perhaps next time they will remember to say thanks to customers who are honest.

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Duchy_General_M, General Manager at The Palace, responded to this review

Good morning Joymad, Thank you for taking the time to review your recent visit to the Palace Hotel in Paignton. I'm very happy to hear you enjoyed your Sunday lunch, as I'm sure you've by how busy it was, it is very popular, with locals and day-trippers alike. While your honesty may not have been recognised on the day, I... More 

Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just had my second stay at this hotel and had another great time. The location is great for the train station, bus station & beach front, staff very helpful & courteous and the food possibly the best I've had in any other hotel I've stayed in.

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Duchy_General_M, General Manager at The Palace, responded to this review

Dear Janet P, Thank you for taking the time to review your recent stay at the Palace Hotel in Paignton. It really is a pleasure to read reviews such as yours. I'm glad you found so many aspects of the hotel to exceed your expectations, I was especially pleased to read your comments regarding the hotel staff and the food.... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Having telephoned the Hotel to check that it was ok to book in at 23.45(ish), they confirmed it would be and then charged me £100 for one night's B&B (only £80 online!). We arrived at 23.45 and were then asked to pay another £100 for a "pre-authorisation fee" in case we used any of the facilities. Like we had time!... More 

Was this review helpful? Yes 1
Duchy_General_M, Manager at The Palace, responded to this review

Dear Readers I would like to thank HelenaMariaH for their comments regarding a recent visit to the Palace Hotel, Paignton. Having spoken to HelenaMariaH and her husband regarding the same comments prior to them leaving the hotel, I am disappointed that after explaining that taking a Pre-Authorisation is standard procedure for all guests checking - in to the hotel, that... More 

Droitwich, United Kingdom
Top Contributor
89 reviews 89 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just returned from a second stay at the Palace Hotel and again had a very positive experience. The location, staff, cleanliness and food are all excellent. The waiting staff especially are to be commended, even at very busy times they are efficient and calm, but that said, all staff we encountered were brilliant. I would recommend this hotel... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon Binkie13, Thank you for taking the time to review your recent stay at the Palace Hotel in Paignton. I am very pleased to hear how much you enjoyed your second visit to us, we must be doing something right to keep you coming back!! Thank you for your specific comments regarding the waiting staff in the Restaurant, when... More 

Penzance, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 21, 2015

I stayed at the Palace Hotel for one night in April. Although a lovely building and in a great location on the seafront, I was disappointed by the service. On check-in, no-one looked up for about 15 seconds, and then the lady who did just asked another lady to help me. She was very friendly and the check-in process was... More 

Was this review helpful? Yes 4
Duchy_General_M, General Manager at The Palace, responded to this review

Dear Readers, Firstly I would like to thank 'FJM141' for their comments regarding their recent stay at the Palace Hotel in Paignton. Without constructive criticisms such as these, areas for improvement can't be highlighted. The receptionist who checked-in 'FJM141' has recently joined our team and is currently undergoing training. The details described in the comments are standard procedure to be... More 

Stratford-upon-Avon, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 19, 2015

A family holiday with a warm indoor pool to accommodate the grandchildren if the weather was bad. A good welcome by reception on arrival. Rooms overlooking the sea. Very good food and a reasonable choice of starter, main and sweet for the evening meal. Service quick and efficient. We had one in a high chair and staff did what was... More 

Was this review helpful? Yes
Duchy_General_M, General Manager at The Palace, responded to this review

Dear Paul H, Thank you very much for taking the time to review your recent stay at the Palace Hotel, Paignton. I am very pleased to hear you much you enjoyed your second visit to one of the Duchy Hotels, from the warm welcome you received when checking in, to the quick and effecient service you received in the restaurant.... More 

cheltenham
Contributor
17 reviews 17 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 15, 2015

We have just had a fantastic long weekend at The Palace, very comfortable rooms and nice bathrooms, the food and service in the restaurant is second to non, and light entertainment in the evenings, right on the sea front, we would highly recommend a stay here. The staff are lovely and nothing is too much trouble.

Was this review helpful? Yes 1
General M, Manager at The Palace, responded to this review

Good Morning Thank you for such positive feedback about the Palace. I am very glad you had an enjoyable stay with us and you found the rooms to be comfortable. Your comments about the service and staff are most appreciated. They all work extremely hard to ensure high standards of service are maintained at all times. I am overjoyed you... More 

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