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The Palace

Certificate of Excellence
Esplanade Road, Paignton TQ4 6BJ, England
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1 room 1 guest
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364 Reviews from our TripAdvisor Community

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Traveler rating
    244
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • Any
English first
  • All months
    (364)
  • Mar-May only
    (79)
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Devon
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We attended a 12.o-clock wedding at the hotel upon arrival we knew we were a little early to check into our room so out of courtesy we informed reception that we had arrived and would check in later, only to be greeted by "there are more important people ahead of you" taken aback slightly we retreated to the bar. The... More 

Was this review helpful? Yes 4
cornwall
1 review
5 of 5 stars Reviewed 4 days ago NEW

Took mum for lunch at The Palace to celebrate her 85th birthday and was so glad we did. We were given a table in the window, a warm welcome and a delicious two course lunch. I arranged to bring a cake which the staff whisked away and brought to our table with lighted candles and birthday napkins at the end... More 

Was this review helpful? Yes
Telford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

On arrival the receptionist asked my daughter to register her bankers card and in doing so subjected her to considerable embarassment declaring in the presence of others that the card was being rejected. She then provided them with another bank card that eventually they were able to process. Our bill was paid in full a few days before our departure... More 

Was this review helpful? Yes 4
Brighton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Five of us visited The Palace for lunch last Sunday to celebrate a 90th birthday. The service we received was excellent. Our waiter, ? Hani, was exceptional. Although the restaurant was very busy he was cheerful, efficient and gave superb service. The birthday girl was delighted with her cake! The food was delicious and we enjoyed the traditional atmosphere of... More 

Was this review helpful? Yes
Duchy_General_M, General Manager at The Palace, responded to this review

Good morning Valerie K, Thank you very much for your recent review of the Palace Hotel, Paignton after visiting us for lunch. I'm so pleased to read how enjoyable the birthday lunch was for you and your family. I believ your waiter was Nordi, and I will make sure he knows of your praising comments. I do hope to see... More 

Tilbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I feel absolutely discusted at the reply that has been given on the " The worst ever hotel ever review" I was part of this large family group and at no point of my stay was i ever rude to any members of the hotel staff or hotel gusets. The group i was with all arrived at different times of... More 

Was this review helpful? Yes 11
Tilbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I feel I must clarify a response to a previous review made by Mr Gregory. The party did not arrive at the same time and the confusion was caused by staff on reception not listening when being told they had made a mistake. Two of our party have the same name although they are spelt differently and one is female... More 

Was this review helpful? Yes 11
Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I have been visiting Paignton for 20 years now as a big family annual trip which includes 9 family's most with small children. This year we decided to stay at the palce as previously we have stayed at the queens (sister hotel of the palace) On our arrival we was a bit early greeted by very rude receptionist who told... More 

Was this review helpful? Yes 13
Duchy_General_M, General Manager at The Palace, responded to this review

Dear readers, I am very disappointed and angered by this review that has been posted. I remember this large family well. The check in for them was hectic with all of them arriving at once and arguing between themselves as to who was having which room. I admit that the older gentleman being allocated to the room on the first... More 

Launceston, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night with my husband and Mum to celebrate Mum's 80th Birthday. Rooms were clean and comfortable with wonderful sea views. The food was delicious and well presented. The rest of the family joined us for Sunday lunch, the staff went out of their way to accommodate us and make it a special occasion. We were welcomed with... More 

Was this review helpful? Yes 3
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon 404rosie, Thank you very much for taking the time to review your recent visit to the Palace Hotel, Paignton. I was so pleased to read you much you enjoyed your stay and your Sunday lunch with your family. I hope to see you again at the Palace Hotel soon. Kind regards Jason Gregory More 

London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed in the palace with my husband daughter grandson and other family members On arrival we were told the rooms were nearly ready and we're given a tea/coffee on the house while we waited. The room was ready before we had finished our tea. It would have been nice if someone had offered to help us with our... More 

Was this review helpful? Yes 3
Duchy_General_M, General Manager at The Palace, responded to this review

Dear Readers, We always offer a complimentary arrival tea or coffee to make all of our guests feel welcome after their journey, if a guest arrives before check-in time at 2pm, we will always try to have their room ready as quickly as possible. I am very sorry that nobody offered to help with your luggage, it is in our... More 

Birmingham, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very good hotel enhanced by the people who work there, everyone was professional, friendly and helpful from reservations, reception, restaurant and departure. Special mention for Sue the restaurant manager and Olivia, both beyond excellent. Room, a family executive, was excellent, spacious, clean, well appointed and great view. The restaurant was very well organised serving a large number of people... More 

Was this review helpful? Yes 4
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon 186402Jim, Thank you very much for you recent review of your stay at the Palace Hotel, Paignton, and special thanks as well for metioning Sue and Olivia personally, I will make sure they know of your comments. I am so pleased to read that so many aspects of your stay were enjoyable. It truly is pleasure to have... More 

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