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The Palace

Certificate of Excellence
Esplanade Road, Paignton TQ4 6BJ, England
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338 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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ruislip
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel has excellent service. All the staff couldn't be any more helpful. From the clearer Cherie to all waiters and waitress and the reception staff. If you asked they arranged to get or found a way around it. Only one bad comment there's no proper disabled rooms with a wet room. While we were there the lift to the... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good morning Lelli67, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I was extremley pleased to read your review. It was a pleasure to read how helpful and accomadating you found all the staff here. I will ensure your comments are passed on to them. I am sorry to hear though that... More 

Derby, United Kingdom
Top Contributor
66 reviews 66 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Called today for a drink with a view to a stay. We weren't allowed to use part of the terrace as it was reserved for a wedding so sat in the garden. Some of the young guests were very noisy and running over sun beds etc with shoes on. Also throwing gravel around in the car park. Will now reconsider... More 

Was this review helpful? Yes 2
Coventry, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best thing about this hotel is the staff, friendly and efficient. The food was very good and the room comfortable. The only issue was that the TV didn't appear able to receive any BBC channel but I didn't raise this with the management and it may have been something easily rectified. Anyway, the drinks were so cheap in the... More 

Was this review helpful? Yes
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon shankly5, Thank you for taking the time to review your recent stay of the Palace Hotel, Paignton. Your comments made regarding the staff are extremley kind, and have been passed on to the staff. I was also very pleased to hear how comfortable you found your room. I am sorry to hear you didn't receive all the channels... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful hotel, Great service, Fantastic Location, had a very relaxing 5 night stay.. The food was excellent & very reasonably priced. They have free entertainment every night which was an added bonus... They do have free WiFi but room 22 does not get a signal... This did not cause to much concern as we sat in one of the beautiful... More 

Was this review helpful? Yes 2
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon helenhazel, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I was delighted to read your review listing so many positive aspects you found during your stay. I will be investigating the poor wi-fi signal you experienced in your room, but I am glad you were able to use the wi-fi... More 

Paignton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying here with the family. Real nice hotel, good size adjoining rooms, nice décor and clean and tidy. Not eaten dinner here but breakfast very good with good options. Lovely pool which we and the kids really appreciate after the salty sea. Good service with friendly staff. Great location right on the sea front near the pier and amusements. Would... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon Richie h, Thank you very much for your review of the Palace Hotel, Paignton following your recent stay. I'm very pleased to hear your comments regarding the size and convenience of the rooms you were allocated for yourself and your family. Our swimming pool is always popular with guests of all ages, and am glad you found it... More 

Newport -Trefdraeth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited with family (all adults). Beautiful fresh made sandwiches ordered at lunch time. Great service from all staff, especially Sue the restaurant manager. Heating a bit hot for us but always warm Evening meals always superb and always a great choice. Rooms clean and big. Pool table in bar area.

Was this review helpful? Yes
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon Tamsyn G, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I glad you and the rest of your family who visited had such an enjoyable time. Thank you for highlighting Sue the Restaurant Manager, I know she will be very pleased to read your comments. I'm glad you enjoyed using... More 

Bournemouth, England, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited this hotel for a few days at the end of may , and had a really relaxing time . The staff from reception were friendly and welcoming. The food was lovely, service excellent in the dining room, and lovely food. The menu changed every night, food was beautifully presented on hot plates,by very attentive staff. Everyone was friendly... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon Rosalind L, Thank you for you recent review of the Palace Hotel, Paignton. I'm glad you had such a relaxing time and were made to feel so welcome. The friendliness of our staff is something that gets commented on frequently. I will be passing your praising comments on to our Kitchen and Restaurant teams. I hope to welcome... More 

Bude, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 29, 2015

The staff could not do enough for you nothing was too much trouble, rooms were top class and food excellent. Will be returning again soon, No need to use your vehicle as there are plenty of trains, boats and buses

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good morning tillybushbaby, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I am so pleased to read how much you enjoyed your stay, and that you found so many aspects to be enjoyable. You say you'll be returning soon, I'll be holding you too that, and look forward to welcoming you back... More 

Treorchy, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

We arrived at the Palace and its a hotel that makes it easy to enjoy your stay. First was complimentary tea and coffee while the hotel management explained the facilities to us. Superb swimming pool, great entertainment each night and fantastic food all made our 3 night stay very enjoyable. I will be going back to this fine establishment which... More 

Was this review helpful? Yes 2
Duchy_General_M, General Manager at The Palace, responded to this review

Good morning Richard C, Thank you very much for you review of the Palace Hotel, Paignton, following your recent stay. I am very pleased to hear you enjoyed so many aspects of your stay, the entertainment is especially popular each evening. It is also very pleasing to hear your thoughts regarding the hotel being up to a 4* hotel quality.... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel is the main one to three hotels in the duchy chain, it's a lovely place to stay Right on the front at paignton , the staff are helpful and polite, it has a big car park with Barriers, nice dining room and bar, it's not cheap as the sister hotels but if you have a sea view room... More 

Was this review helpful? Yes 2
Duchy_General_M, General Manager at The Palace, responded to this review

Good morning gadabout502, Thank you very much for your recent review of the Palace Hotel, Paignton. I was very pleased to read you enjoyed so many aspects of your stay, especially your room with a sea-view, They can be quite spectacular. I hope to welcome you again to the Palace Hotel in the near future. Kind regards Jason Gregory General... More 

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