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The Palace

Certificate of Excellence
Esplanade Road, Paignton TQ4 6BJ, England
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349 Reviews from our TripAdvisor Community

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Traveler rating
    236
    73
    27
    6
    7
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81
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • Any
English first
  • All months
    (349)
  • Mar-May only
    (79)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (73)
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Newport
3 of 5 stars Reviewed 5 days ago NEW

5 of us called in for a cream tea. We ordered at the reception and 40 minutes later when it hadn't arrived, my daughter went to enquire. She was told that the receptionist would check. 10 minutes later she went to ask what the outcome was (no one had come to give us an update) she was told the tea... More 

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Farnborough, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very pleasant stay at the hotel. Our room had a seaview and although not large it had everything one would want. Bathroom was a decent size and towels were of a good quality. Food was excellent (except burnt toast one morning which was changed immediately) and it is a pleasure to have silver service both at Breakfast... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived at the Palace on Friday last to a fantastic welcome from reception. Check in was painless and my lovely room all ready for me. My cases were taken up while I had lunch in the sun lounge. My room is spotless, extremely comfortable with a huge flat screen new T V with a great choice of channels. Full... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good evening Doreen709, Thank you for taking the time to review your recent stay at the Palalce Hotel. Your comments were a delight to read. I pleased that so many aspects of your stay are so enjoyable. I hope over the course of your stay your truly feel at home. I'm sure I will see and speak to you further... More 

Lincolnshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

recently returned from a coach holiday. Lots of lovely food served by some efficient staff.Ran out of some courses & were told first come first served.! Wonderful lady Sue who was professional helpful and the Palaces best asset. Excellent domestic staff. Pathetic impatient receptionists who were less than helpful when keys would not allow us into our room. I am... More 

Was this review helpful? Yes 1
Milton Keynes, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Having just returned from a lovely holiday in Paignton, my partner & I ate in The Palace Hotel restaurant. The food and service were very good. Good value for money. Will return when next in South Devon.

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good evening Janis T, Thank you for taking the time to review your recent visit at the Palace Hotel, Paignton. I was very happy to read your comments regarding the meal you had in our Restaurant. I'm pleased you to food and service so enjoyable. I hope to see you again at the Palace Hotel again in the near future.... More 

DAVENTRY
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My mother and I arrived with Jamesway Travel on 1st June 2015. From the greeting of tea,coffee and scones the service was wonderful. The room was great, spotless and the beds were so comfortable. We looked forward to dinner every evening, the food was superb and the waiting staff so polite and friendly. overall our stay was so enjoyable and... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good evening MARILYN T, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I'm so pleased you enjoyed so many aspects of your stay here. We do pride ourselves on delivering an excellent product with excellent customer service. I look forward to seeing you again in November for your Turkey & Tinsel visit.... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at The Palace Hotel as part of a group, 37 in total. We were warmly welcomed by the staff and had a wonderful sea-view room. In all we spent 3 nights at the hotel andeach all 3 nights in their restaurant. There was a 5 course sumptuous menu each night which was fantastic. The Palace Hotel is... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good evening Gary K, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. I was very pleased to read your comments regarding the food in the restaurant. I'm glad you were able to enjoy a day out on the steam train, it is one of the local gems we have here. I hope... More 

Cambridge, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for the first time at the Palace for a week in mid June and enjoyed every minute. I agree with all the positive comments that others have made. Sue is an absolute gem. If you are able, splash out and get a sea view room......how relaxing. If we decide to stay in Torbay again, the... More 

Was this review helpful? Yes 2
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon saffron32, Thank you very much for takingt the time to review your recent stay at the Palace Hotel, Paignton. I am so pleased to read how much you enjoyed your stay, and how many aspects of the hotel you were happy with. I will make sure Sue knows of your comments, as I know she will be very... More 

Milton Keynes, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a very welcoming hotel where the staff seriously cannot do enough for you. It is catered very much for the older generations. However the atmosphere & service is fantastic. Location to the town is great & on a flat surface which is what I needed for my parents

Was this review helpful? Yes 3
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon Kelly O, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. It was extremely pleasing to read your comments regarding so many aspects of the hotel. I am glad we were able to meet so many of your needs, and make your stay so enjoyable. I look forward to welcoming you... More 

St.Austell
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a pleasure it is to come to the palace hotel. firstly knowing that we can park the car in the hotel grounds is a bonus. We always get a warm welcome, starting with a complimentary pot of tea and biscuits. The staff are so professional, helpful and friendly, especially Sue the restaurant manager, we always know we will be... More 

Was this review helpful? Yes 1
Duchy_General_M, General Manager at The Palace, responded to this review

Good afternoon jayneguy, Thank you for taking the time to review your recent stay at the Palace Hotel, Paignton. It was an absolute pleasure to read your review. I'm so pleased to hear that after several years of visiting the Palace you still can find so many positive things to say. Thank you as well for your praising comments of... More 

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