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The Palace

Certificate of Excellence
Esplanade Road, Paignton TQ4 6BJ, England
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The Palace
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316 reviews from our community

Traveler rating
    219
    62
    25
    4
    6
See reviews for
69
149
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18
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
  • All months
    (316)
  • Mar-May only
    (64)
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    (102)
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    (77)
  • Dec-Feb only
    (73)
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Paignton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly staff seem to be more interested in there own life issues than customer service. Men's changing rooms as follows light bulbs hanging out of sockets, mould covering the ceiling in the changing room's and in the left hand side shower. Right hand shower there is no proper pressure waste of time causes queues for the left hand shower. The... More 

Was this review helpful? Yes 7
General M, Manager at The Palace, responded to this review

Dear Readers I am sorry to have to respond this way to this posting, but I feel I must. This person comes in to the Genisis Leisure Centre and talks about themselves, particularly their trip to India to the reception staff. This person has failed to mention that there has been a brand new steam room just recently renewed with... More 

devon england
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My twin brother and I hosted our 70th birthday celebrations together with our families at this excellent Hotel.. We had a beautiful private room for a six course dinner for 36 people. The room was stunningly set up for the occasion and took my breath away as I walked in. The staff could not do enough for us before with... More 

Was this review helpful? Yes
Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel a few weeks ago and had the most wonderful stay. The room was lovely and kept very clean by the housekeeping staff. The food was of a high standard and the dining room staff were friendly and attentive. We were made very welcome by everyone and nothing was too much trouble for the staff. Excellent entertainment... More 

Was this review helpful? Yes
Cropwell Bishop, United Kingdom
Top Contributor
99 reviews 99 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We attended the function mentioned by the previous poster. We had a good sized peaceful ensuite room to the right handside of the hotel. The room heating was on the blink and couldn't be fixed whilst we were there. Additional convector heaters were supplied which resolved the problem. Good food was served by pleasant attentive staff throughout our stay in... More 

Was this review helpful? Yes 1
Lincolnshire
Contributor
13 reviews 13 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 23, 2015

Just returned from a wonderful weekend celebrating my Brother in law's 70th Birthday with all the family and friends (60 of us). The staff were wonderful with everybody especially as we had around 14 little children in our group ranging from 3-11 years. (just a pity in the dining room one person who was staying in the hotel made a... More 

Was this review helpful? Yes 2
London, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

First of all I must congratulate Edwards Coach Holidays for a fantastic 5 days break at the Palace Hotel, Paignton, The hotel was up to 4 star rating everything was superb from arriving to leaving, The food which had silver service and the menus well thought of by the chef with variety.Will recommend the hotel highly( it was like a... More 

Was this review helpful? Yes 1
Leicestershire
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 21, 2015

We checked in on 17/02/15 to enjoy a 3 night (4 day) holiday at the Palace Hotel. From our arrival through to departure we were entirely satisfied with every aspect of our holiday. We were allocated room 14 and our friends (who had actually done the arranging) were in room 15. I can highly recommend these rooms as having stunning... More 

Was this review helpful? Yes 1
General M, General Manager at The Palace, responded to this review

Good evening Mary, Barry, Mike and Wendy, Thank you very much for you kind comments regarding your recent stay at the Palace Hotel. I am happy to hear how much you liked the rooms you were allocated - our sea-view rooms are always very popular. I am also very pleased to hear how well you were looked after by the... More 

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2015

Stayed there last weekend went with group for Valentine's weekend. The Hotel is wonderful, we would go back there again. The staff are so friendly, nothing too much trouble. Food excellent, the room was excellent, lovely bed, dual aspect view, albeit not over the sea, but as we didn't request one, it was our fault. Anyway, there was plenty to... More 

Was this review helpful? Yes 1
General M, General Manager at The Palace, responded to this review

Good evening janilyn, Thank you for your recent review of the Palace Hotel in Paignton. I am very pleased to hear how much you enjoyed the Valentines weekend. Next time you visit we will try to make sure we have one of our sea-view rooms available for you. I am glad you found plenty to keep you occupied, our lounges... More 

Gloucester, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed for 3 nights last week.Food excellent,well cooked/presented,and no skimping.Staff appear happy.Entertainment also of a good standard.Sea just across the road.Plenty of car parking.Drinks reasonably priced.The only downside was our room,not,because it was poor,because it wasn't! In fact it was of a very good standard,it,was just the noisy neighbours! Non stop chatter,throughout the night,could hear nearly every word,as we had... More 

Was this review helpful? Yes
General M, General Manager at The Palace, responded to this review

Good evening Brian I, Thank you for your recent review of the Palace Hotel. I was very pleased to read so many praising comments in your review. I was sorry to hear about your noisy neighbours that resulted in you having to move rooms. I can only hope the new room was also to your liking. It also brought a... More 

Rugby, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 12, 2015

We stayed at this fantastic hotel for four nights for my husband’s 50th birthday and we enjoyed every single moment we were there. We are frequent visitors to Paignton but have never stopped at the Palace hotel but will definitely stay there and nowhere else now. We were in Room 15 and the view of the sea was awesome, the... More 

Was this review helpful? Yes 1
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