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Mercure Wigan Oak Hotel

Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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Mercure Wigan Oak Hotel
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Ranked #5 of 14 Hotels in Wigan
A recent review
4 of 5 stars reviewed 1 week ago
ShoutItAllOut Cape Town Central, South Africa
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346 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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  • English first
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  • German first
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  • Spanish first
  • Any
English first
  • All months
    (346)
  • Mar-May only
    (92)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (70)
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Cape Town Central, South Africa
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I enjoyed my stay at the Wigan Mercure because the rooms were spacious and the hotel is centrally located just a few minutes walk from the town centre, which is where there are plenty of pubs, restaurants and shops. Every morning they offer an English breakfast along with juices/yoghurts, etc. which was good. Although it was nothing to write home... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel and for your very welcome comments. We are delighted that you enjoyed your stay with us and that the service you received was satisfactory. We look forward to seeing you again soon. More 

Warrington, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was offered at a good price & seen as I was only out on a works doo I decided it would do the job which it actually did but I wouldn't recommend it if you plan to spend time in the hotel. Facilities are poor.. Wardrobe was a single rail between two walls, shower flooded the floor &... More 

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was very sorry and obviously disappointed to read your comments and can only apologise that your stay with us was not up to your expectations. I have looked into the comments that you raised regarding the shower and spoken to my Maintenance Manager regarding this. However, I must refute your comment regarding the carpet held down by tape as... More 

Warrington, United Kingdom
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Used hotel as I needed to catch a very early train from Wigan North West, about 10/15 mins walk to station from hotel. Hotel is quiet comfortable and very clean. Rooms and bathroom are well maintained and spotless, ample space for 2 persons, very roomy rooms! All staff were very polite and reception very helpful. We had a very short... More 

Was this review helpful? Yes 2
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you very much for reviewing our hotel and for your very kind comments. I am delighted that your stay with us was comfortable and hope that we exceeded your expectations. Your comments regarding the staff were particularly welcome and I have passed these on to all departments. I do hope that we get the opportunity to welcome you back... More 

London, United Kingdom
Level Contributor
51 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here several times over the last 18 months and always use the Mercure when I come to Wigan. Whilst the bathrooms are a bit dated, the rooms and beds are large. Some rooms do suffer from traffic and ventilation noise but that's the price of being centrally located. The staff are great- always a really friendly welcome at... More 

Was this review helpful? Yes 2
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for reviewing our hotel and for choosing to stay with us. I note your comments regarding the bathrooms, however these have recently been totally refurbished as have all our bedrooms. Your comments regarding the staff were particularly welcome and I am glad that your stays with us are enjoyable. We look forward to welcoming you back soon. More 

Tamworth, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stopped at the Mecure Wigan Oak hotel in Wigan whilst on business in May. The hotel is situated on a side road. The rooms at the hotel were very comfortable and tea and coffee facilities were provided. I felt the bar area lacked atmosphere and was rather quiet at night. Drinks in the bar were your typical hotel price.... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for choosing our hotel and for your constructive comments. Guest feedback is always welcome and I was pleased to read your comments regarding the staff and bedroom. It is always pleasing to read that a guest would choose our hotel again and I hope that we have the opportunity to welcome you back soon. More 

Rotherham, United Kingdom
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited the Oak through work and it has some bad points but on the whole it's pretty decent. Checking in was straight forward but when I get into my room I found it very noisy with road noise and the window didn't shut quite right, a quick visit to reception and I was moved over to the less busy... More 

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for reviewing our hotel and I was pleased to read that, overall, your stay with us was comfortable and enjoyable. I have noted your comments regarding the service and have spoken to my F & B Manager regarding this. I apologise for the delay in service and hope that this did not cause you too much inconvenience. Please... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Me and my wife would like to say big thank you to the staff at mercure oak hotel in Wigan for making our wedding day so special on 11th july 2015 and the staff was so friendly and so helpful they would go out their way to make it so special for us they took all the stress off us... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

We are delighted that your wedding day was so special and memorable. Congratulations from all the staff and management at the Mercure Wigan Oak Hotel, we are so pleased that we were able to share in your celebrations and help make it such a happy occasion. We all wish you the very best for the future. More 

Lyme Regis, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at 8pm without a booking and we were quickly checked in by a very polite young lady on reception, our twin room was very clean with plenty of freshly laundered towels, pillows were a bit thin. We popped down to the restaurant quite late and were looked after by Samantha who was extremely friendly and helpful, I as... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel and for your very kind comments. I am delighted to know that we helped make your stay all the more enjoyable and have passed a copy of your review to all departments. I hope that we get the opportunity to welcome you back soon. More 

England
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night, room was clean & tidy well stocked bathroom with large towels & toiletries, bed was very large & extremely comfy. There was a wedding on but had no trouble with noise !! Was noisy with windows open as on a main road but that's down to location not the hotel itself !! Didn't have breakfast.

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel and we are pleased that your stay with us was comfortable and enjoyable. We do offer some great deals on accommodation, so I hope that you will take advantage of these the next time you need to stay in the area. We look forward to seeing you. More 

Hadleigh
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent two nights here on an All Inclusive basis with Great Little Breaks. Good location within 5 mins walk of Wigan town centre with ample car parking. Comfortable room but very little hanging space bed good but bath short and narrow. Suitable for a few nights but due to minimal hanging and draw space having to live out of a... More 

Was this review helpful? Yes 2
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and I was delighted to read that you had a pleasant stay with us. I have noted your comments regarding the wine - unfortunately, in order to keep the price of the all-inclusive package as low as possible, we are restricted on the wines that we can offer. I hope that this did not deter... More 

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