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Mercure Wigan Oak Hotel

Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Hotel amenities
1 room 1 adult
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Mercure Wigan Oak Hotel
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396 Reviews from our TripAdvisor Community

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Woking, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff extremely friendly and helpful, in particular. No hotel these days seems to be able to escape my bete noir of luke warm food from under lights, but the quality of ingredients for the English breakfast was superb. No excuse, though, for serving 'not very hot' coffee when in fresh pots. The restaurant dinner was 100% brilliant from all aspects.... More 

Helpful?
Thank Surreyman1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel, we very much appreciate your comments. I was pleased to read that overall your stay with us was enjoyable, however I was disappointed to read your comments regarding the coffee at Breakfast. I have discussed this with my Breakfast Supervisor as this is certainly not to our normal standards and... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for one night on business.Steak was fantastic and perfectly cooked. Room is spacious, warm, clean and comfortable. There was a lovely smell of fresh linen in the hallways. Staff were friendly and helpful. Would recommend for those on business.

Helpful?
1 Thank WendyC3
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

It was great to read that you enjoyed your stay with us and would like to thank you for your wonderful comments. There is no better reward for our services than receiving compliments from our guests. We look forward to seeing you again soon. More 

Bath, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It's my first visit. Hotel location was great, couple of pounds in a taxi to centre (could have walked) station only 10-15 minutes walk. Beds and bathroom comfortable, clean and well equipped and room had plenty of sockets, tea/coffee, Tv, was nice & warm. Would stay here again Also check out is 12 which gave it extra value.

Helpful?
1 Thank arnykwotz
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Wigan Oak Hotel. It is always a pleasure to receive positive feedback and I will be sharing your review with all our staff. I am sure that this will serve as an encouragement to them all and help us to continue to offer the highest standards of service.... More 

United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 4, 2016

This hotel is ok but the restaurant is expensive and the food is not brill , staff not really interested and limited in their abilities considering it's a large hotel they need a customer training course ... Very useful for town just cross road and your in ... They must loose a lot of custom do to food but good... More 

Helpful?
1 Thank Julie H
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. I was obviously concerned to read your comments regarding the restaurant and, in particular, the service. This is certainly not reflective of our usual standards and I apologise if you found the service you received to be disappointing. I will be bringing your comments to the attention of my restaurant... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2015

I have used this hotel on many occasions over the last few years, and have never been let down or disappointed. The front desk staff have always been welcoming and helpful, the hotel has always been very clean (including bedrooms and bathrooms), there is plenty of free parking (free for guests) and the hotel is located in a very convenient... More 

Helpful?
2 Thank HotelLiving00
Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed December 15, 2015

Room reeked of cigarette smoke. Had no sleep because of idiots who had had too much too drink deciding to have an argument in the corridor at two 'o' clock in the morning, followed by a woman trying to get into her room by banging and kicking the door repeatedly at three in the morning. Her "friends" then tried to... More 

Helpful?
Thank christine H
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was extremely disappointed to read about the disturbance during your stay and can only sincerely apologise for this. We do try to ensure that all guests respect one another's privacy and that their behaviour is to an acceptable standard. I have spoken to my Night Managers regarding your review, as this clearly did not happen on this occasion. The... More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 30, 2015 via mobile

Had a great 2 night stay in the Mercure, got there early and the room was ready, got checked in very quickly, reception staff very friendly and efficient, room was very clean and had everything you would expect, bar in the hotel is ok, could do with a bit of background music as it was very quite, hotel situated very... More 

Helpful?
Thank Neilkummer1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and very kind comments. We are delighted that your stay with us was a success and that we helped in your enjoyment of this. We look forward to welcoming you back soon. More 

Manchester, United Kingdom
Level Contributor
746 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
3 of 5 stars Reviewed November 29, 2015

Welcoming reception team.Hotel was very busy. Couldn't find any Bluebadge parking. Entry doors need a good push,nothing automated here.Entrance not suitable for guests with mobility issues. Room 316 was on the 2nd floor not on the 3rd as directed by Reception. The toilet seat was broken ,it was cracked.How the Cleaning Team missed this I do not know.There is no... More 

Helpful?
Thank JANETDENISE
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was, of course, very concerned to read your comments. I am unsure as to whether you reported the problem with the toilet seat during your stay, but can assure you that we would have rectified this immediately had we been aware of it at the time. I have brought your review to the attention... More 

West Yorkshire
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed November 25, 2015

Hotel is very nice and in ideal location,town is just across dual carriage way, Lovely staff all though most appeared to be foreign with a lack of English. Food was beautiful,Unlimited wine beer as in deal was not correct,had to chase up wine at meal times ,2 nd night no barman on duty so had to chase a waitress to... More 

Helpful?
Thank Grizzly277
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and very comments. I apologise for the delay in service during your stay and will bring your review to the attention of the bar and restaurant staff as this is not to our usual standard. We do participate in a scheme to offer overseas students, giving them vital working experience and helping them improve their... More 

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