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Mercure Wigan Oak Hotel

Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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Mercure Wigan Oak Hotel
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Ranked #5 of 14 Hotels in Wigan
A recent review
5 of 5 stars reviewed 5 days ago
mickkaren1231 Corby
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322 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corby
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel, nice warm welcome on arrival with no fuss. The food was very good and you get the option of 2 or 3 course at a reasonable price, all cooked perfectly. There is a nice lounge/bar area as well. The room was tastefully decorated with a very comfortable bed. What more could you want. I am going to be... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your lovely review, your comments were very welcome. It is always very rewarding to know that a guest has enjoyed their stay with us and we hope to see you again soon. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my husband thought we would try this hotel due do a friends recommendation. Have to say that the food was fantastic in the restaurant and the staff at the bar were really friendly. The food and beverage manager, Oliver, was amazingly helpful and so friendly. Will definitely be staying again ☺

Was this review helpful? Yes 3
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for reviewing our hotel and for your very kind comments. I was delighted to read that you enjoyed your stay with us so much and have passed a copy of your review to Oliver and the rest of my staff. Do come back and visit us again soon. More 

Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Friendly staff and a very reasonable price. The bedroom looked nice and was clean with a comfortable bed. The rest of the hotel looked a bit outdated. Some areas could really use a facelift. I've only stayed for one night.

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and I was pleased to read that, overall, you enjoyed your stay. Your comment about the décor was a little disappointing to read, as it has been recently refurbished. I do hope that you will choose the Mercure Wigan Oak Hotel for your next visit and we look forward to seeing you again. More 

Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This is a very tired and run down hotel and although it is only listed as 3 star, given it is part of a major chain this is less than acceptable. The communal areas need completely re-furbishing as the decor is vary dated and it is quite dirty in places. The lighting is very poor and the hotel is very... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review, all comments are very much appreciated. I must admit that I was rather surprised and disappointed to read your comments regarding the décor. I appreciate that this will not be to everyone's taste, however it has been recently refurbished. Your comment regarding the shower has been noted, although we have not experienced problems of this... More 

Haverhill, United Kingdom
Top Contributor
53 reviews 53 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

En route from Isle of Man, our coach party stayed for only one night. Comfortable spacious room, friendly staff. The only down side was the food,all though very nice was served a little oddly. Three out of six of us ordered scampi (which was nice) but only one bowl of chips between us, when we asked for more were told... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was pleased to read that, overall, you enjoyed your stay with us and would choose to stay here again. The comments that you raised regarding the food service were very valid and are certainly something that I will be discussing with my Head Chef and Food Service Manager. I hope that we get the... More 

Glasgow, Scotland, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Have been to this hotel on several occasionsto visit my brother who stays here me and my 2 sisters come here all the time the rooms are lovely very clean the food and service is also great .this hotel is only 5minute walk from the town centre where there is plenty to do during the day go shopping then at... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your kind comments and I am delighted that you have chosen our hotel to stay at for your visits. A guest recommendation is the highest praise that we can ask for, so thank you again for your review. More 

Brighouse, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here last August on the all inclusive and had good time as there was a wedding reception on one evening so the atmosphere was good. Decided to stay on the all inclusive again 4+5th-4-15 Easter weekend as there was another wedding reception on 5th, again good atmosphere, otherwise it was very quiet. Saturday night 4th was like having a... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I am sorry regarding the mix up regarding your dinner menu and hope that this did not cause you too much inconvenience. I was pleased to read that you would choose to stay with us again and we look forward to welcoming you back. More 

Bradford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel extremely friendly, very reasonable price and the food was excellent. Location was very good, near to shopping area. Nice clean room with king size bed. We stayed on all inclusive and were very happy with our deal. A very enjoyable stay nothing too much trouble for the staff, would highly recommend and will definitely be going back. Elaine

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was very pleased to read your review and even more so that you enjoyed your stay with us. Guest comments are really important to us and I really appreciate you taking the time to do this and your lovely comments. We hope to see you again soon. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 3 nights on an Easter coach break. Our room was clean and a good size but it did smell a bit smokey, even though smoking is prohibited. Lovely big comfy bed but we didn't get much sleep as there was a group of nightclubbers making a lot of noise in the early hours.Can't understand why all... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your comments. I was sorry to read about the disturbance you experienced from other guests - this is something that we do try to monitor as much as possible. I have spoken to my Food & Beverage Service Manager and Head Chef regarding the delay in service and can only apologise for this. I hope that this... More 

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