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Mercure Wigan Oak Hotel

Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Hotel amenities
Mercure Wigan Oak Hotel
Best prices for: 1 room 1 guest
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Ranked #5 of 14 Hotels in Wigan
A recent review
5 of 5 stars reviewed 1 week ago
Claire1985chatts Wigan
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327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wigan
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my husband got married at the Wigan oak, we had the most wonderful day(the best day in fact). We had our ceremony here in the conservatory which was amazing was nicely set out and really looked the part, after we said our vows we got a complementary drink if champagne straight after which was a nice touch. We... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Congratulations again from everyone at the Mercure Wigan Oak Hotel and thank you so much for your review. We are absolutely thrilled that your special day was such a success and one that we hope you remember for a long time, More 

Lincoln, United Kingdom
Top Contributor
94 reviews 94 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a night Not the easiest hotel to find. neither are the rooms, see photo! Check in was ok. room clean with the basics. Free WiFi for 2 devices, though my android phone did not link to the wifi, my iPad did. Bar, rather miserable with rather glum staff. Not a place to hang about long. Ate out, Breakfast... More 

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. It is always disappointing to read that a guest did not completely enjoy their stay. I was particularly disappointed about your comments regarding the staff and will be discussing this with my F & B Service Manager. I do hope that you will consider staying with us again in the near future. More 

Sydney, Australia
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice 3 star hotel, stopped on our way down south. Friendly and welcoming staff at the front desk. Overall relatively clean and well appointed at this level. Breakfast was a bit hit and miss, nothing to write home about. The room as of a reasonable standard, clean and tidy.

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. I am sorry if your Breakfast experience was not of a high level, as we realise that this is a very important part of customer's stays. We are constantly striving to better ourselves in all departments and I will be discussing your review with my Department Heads. More 

Worcestershire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on a short stopover on the way to a Family Wedding in the Lakes. Arrived around 9:30pm to a friendly and efficient check in. Having been on the road for a few hours, we were ready for something to eat, unfortunately the restaurant and bar were no longer serving food but the very kind lady on the bar... More 

Was this review helpful? Yes 2
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was delighted to read your review and was especially pleased to read of the service that you received from our staff. Customer comfort and satisfaction are always our priority and I am so pleased that your stay with us was so enjoyable. Please come back and see us again soon. More 

Peterborough, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here this last week from the Monday and checking out on the Friday. I will state I did enjoy my stay but it was a mixed bag. Good points being the room being decent, well decorated, very nicely laid out. Bathroom was nice, clean and well lit. The food in the restaurant was really nice. I had 4... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel and your very constructive comments. I was pleased to read that you enjoyed your stay and the valuable points that you raised in your review will be discussed with my Department Heads. I hope that we get the chance to welcome you back again soon. More 

Corby
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel, nice warm welcome on arrival with no fuss. The food was very good and you get the option of 2 or 3 course at a reasonable price, all cooked perfectly. There is a nice lounge/bar area as well. The room was tastefully decorated with a very comfortable bed. What more could you want. I am going to be... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your lovely review, your comments were very welcome. It is always very rewarding to know that a guest has enjoyed their stay with us and we hope to see you again soon. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Me and my husband thought we would try this hotel due do a friends recommendation. Have to say that the food was fantastic in the restaurant and the staff at the bar were really friendly. The food and beverage manager, Oliver, was amazingly helpful and so friendly. Will definitely be staying again ☺

Was this review helpful? Yes 3
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for reviewing our hotel and for your very kind comments. I was delighted to read that you enjoyed your stay with us so much and have passed a copy of your review to Oliver and the rest of my staff. Do come back and visit us again soon. More 

Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff and a very reasonable price. The bedroom looked nice and was clean with a comfortable bed. The rest of the hotel looked a bit outdated. Some areas could really use a facelift. I've only stayed for one night.

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and I was pleased to read that, overall, you enjoyed your stay. Your comment about the décor was a little disappointing to read, as it has been recently refurbished. I do hope that you will choose the Mercure Wigan Oak Hotel for your next visit and we look forward to seeing you again. More 

Birmingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a very tired and run down hotel and although it is only listed as 3 star, given it is part of a major chain this is less than acceptable. The communal areas need completely re-furbishing as the decor is vary dated and it is quite dirty in places. The lighting is very poor and the hotel is very... More 

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review, all comments are very much appreciated. I must admit that I was rather surprised and disappointed to read your comments regarding the décor. I appreciate that this will not be to everyone's taste, however it has been recently refurbished. Your comment regarding the shower has been noted, although we have not experienced problems of this... More 

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