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All 10 Wigan hotels

Mercure Wigan Oak Hotel

3.0 of 5 Hotel   |   Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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Mercure Wigan Oak Hotel
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75%
Ranked #4 of 10 hotels in Wigan
A recent review
3 of 5 stars reviewed 4 days ago
Vic010 Leeds
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  • Reviews (258)
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258 people have reviewed this hotel

Traveler rating
    79
    115
    48
    8
    8
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29
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62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
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English first
Leeds
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Used this hotel for base for Ironman UK, Bolton. Rooms adequate and staff were not concerned when we took all triathlon kit up to the room including the bike. The location is good-Wigan town centre is only a 5 minute walk and there's a great shopping centre. The restaurant and bar facilities are a bit rubbish. After Ironman we wanted... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was a concerned to read your comments with regards to the bar and restaurant facilities. We do offer drinks to guests, after 11.00pm, however it seems that you were not aware of this and for that I apologise. We will be ensuring, in future, that all guests are aware of this. I do hope... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for just one night in July 2014. The hotel delivered exactly what we wanted - no frills, just excellent value. Reception went like clockwork, room was ideal with a huge bed and a spacious bathroom with plenty of towels & plenty of hot water. Everywhere was spotless. Close to the town centre, close to the main road, but not... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you very much for taking the time to review our hotel and for your kind comments. It is always very pleasing to read that our guests have had an enjoyable stay and I hope that you will choose us again for your next visit. More

Southampton, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I needed to stay in Wigan as no room available nearby the Oak hotel is a budget establishment Bedroom was OK and bathroom adequate getting served for dinner was slow and painful service was poor. However breakfast the following morning service was much better and food was hot with a good choice

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was sorry to read about the delay in your dinner service and hope that this did not detract too much from the enjoyment of your stay. I will be discussing your comments with my restaurant and kitchen team and thank you for bringing this to my attention. More

Limerick, Ireland
Contributor
19 reviews 19 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an excellent choice if you value your privacy. You can come and go without any fuss and at the same time mingle with other guests in the bar and restaurant if you desire. There is something attractively old fashioned about the public areas of this modern establishment. The staff are are excellent. The food is good. We could... More

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and I am delighted that you enjoyed your stay with us. Your comments regarding the staff and food are much appreciated. I hope that we have the opportunity to welcome you back in the near future. More

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

My wife, my dog and i stayed overnight at the Wigan Oak Hotel on our way up to Scotland. I had booked it blind on the internet because of the location and price. On arrival we were pleasantly surprised by the all round cleanliness of the room and the helpful staff. The room was very spacious and comfortable and we... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was very happy to read that you enjoyed your first stay with us and hope that we exceeded your expectations. We strive to give all our guests the most comfortable stay possible and it always very rewarding to learn that we have done this. Thank you for your review and I hope that you will choose the Mercure Wigan... More

1 review
4 of 5 stars Reviewed 3 weeks ago

A guy called Joe assisted us late on the Wednesday night. His name was Joe. He only brought us towels and an iron but he was very polite and professional. We had a conference the next day and a lady called Sandra served us breakfast and also assisted with the lunch order. She was very helpful and friendly. Very welcoming... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and and, in particular, for your very kind comments about Joe and Sandra. Rest assured I will pass a copy of your review on to them. Thank you again and we look forward to seeing you again soon. More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

A really nice hotel with polite and friendly staff and a great breakfast, also only a short walk from the town centre. Have a drink in the nearby Sam's bar on your way into town, it's rough and ready but very friendly

Was this review helpful? Yes 1
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. I am delighted that your stay with us was both enjoyable and comfortable. If you are a regular traveller, why not take advantage of our Le Club loyalty scheme? You can earn air miles or a free nights stay. Details are available at any of our hotels. We look forward... More

Basingstoke, England, United Kingdom
Top Contributor
67 reviews 67 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2014

We always have a good time at this hotel ,hence our return visit. This time it was nearly empty and had a very quiet dinner. The Portuguese Restaurant manager was his usual helpful selfand the menu ,although limited was very good. They could not fit us in all inclusive this time so we did half board,which was more expensive. The... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review, I am delighted that you chose the Mercure Wigan Oak Hotel again and that you found your stay comfortable and enjoyable. At quieter times, we do close the bar at 11.00pm however residents can still purchase drinks after this time. I hope that you will choose us again for your next visit and we look... More

Belfast, United Kingdom
1 review
4 of 5 stars Reviewed June 19, 2014

stayed in the oak when I was in wigan for cas. game . great hotel, large rooms ,good bathroom ,very clean and friendly staff. I always stay here as it's the best overall hotel in the area. a true bargin.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel. I am delighted that you enjoy staying with us and, more importantly, that you have chosen to return. We do continually try to offer guests the very best service at unbeatable value for money, so it is always very pleasing to know of a guest's satisfaction. We look forward to... More

Essex
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 17, 2014

Visited 2nd June until 6th June with a Grand UK coach party. On arrival at reception the staff were very welcoming and helpful and dealt with our group quickly. Later we had a query about the area and the two young women on duty spent time checking out on the net until they had solved our problem. Our room was... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

As we welcome all comments, I was especially pleased to read your review as we do not receive many from individual guests on tours. A copy of your review has been passed to all departments and we are all so delighted that you enjoyed your stay with us. Please come and see us again soon. More

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Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom

27 photos of this hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we've negotiated preferential rates on the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests. ... more   less 
Number of rooms
88

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