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All 10 Wigan hotels

Mercure Wigan Oak Hotel

3.0 of 5 Hotel   |   Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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Mercure Wigan Oak Hotel
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Ranked #4 of 10 Hotels in Wigan
A recent review
5 of 5 stars reviewed 6 days ago
mrtafft Farnborough, United Kingdom
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285 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Farnborough, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a great stay at the Mercure Wigan Oak Hotel this year. The room was comfortable and clean. It was fairly quiet (Apart from one drunk trying to get in to a woman's room at 4.00AM). Breakfast was good quality and plenty of variety. We will be booking up again next year.

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review, I was delighted to know that you stayed with us again and even more so that your stay was thoroughly enjoyable. We look forward to welcoming you back next year! More

London, England, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This wasn't my first time at the Wigan Oak, but it wasn't the best either. On the positive side the reception staff are friendly and helpful. Check-in was easy, they sorted out taxis for me, and found me some toothpaste when I realised I'd forgotten mine. The room was a "superior" room - which was stretching things - and it... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for review. Needless to say I was extremely concerned to read your comments regarding Dinner and Breakfast and can only apologise for the unsatisfactory service you received. I have discussed the points you raised with my Restaurant Supervisors and Head Chef as this is totally unacceptable and not in keeping with the usual standards shown to our guests.... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 day holiday coach trip.We were quite happy with our room,comfortable bed,plenty of space to move around and for storage.Few supplies of milk and teabags,but you could always get fresh milk on request. Food in the evenings was good and plentiful,not a great choice,but they did offer me an alternative when I could not have what... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for review. Needless to say, I was extremely disappointed to read your comments. I will be investigating the points you have raised as this is clearly not to our normal standards. Every customer should receive the same level of service and can only apologise again that this did not happen. More

Colchester, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have just returned from a two night 'all inclusive' break at this hotel. The staff were lovely and the room was clean and comfortable and despite others comments we found it to be very quiet. The table d'Hote menu that was part of our package was limited and repetitive but they provided a good supply of vegetables and it... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was very disappointed to read your comments, particularly in relation to food and service. I have spoken to my Breakfast Supervisor regarding the points you raised as this is clearly not what we normally offer our guests. I have noted your comments regarding the missing bulbs and this has been rectified. I am sorry... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Well a new hotel for a regimental reunion ok lets go from the moment you arrive to the second you depart your always sure of a warm friendly atmosphere the reception staff cant do enough for you the chefs are first class the waitresses are attentive and friendly the rooms are large and immaculate with king size beds coffee makeing... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your wonderful comments and I was delighted to read that your stay with us was so enjoyable. A copy of your review has been passed on to all departments and we look forward to hopefully welcoming you back soon. More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was much about my stay that was pleasurable - I was able to check in early, which was really helpful and I was not bothered by noise from either within or outside the hotel (except the cleaner's singing in the morning)! This hotel is within easy walk (approximately 15 minutes) from both Wigan Wallgate and Wigan NW train stations... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your constructive comments. The beds that we have in the rooms are actually King size zip and link beds, enabling us to transform a double room into a twin. I apologise if you found the bed to be uncomfortable as we do not normally receive complaints regarding this. The fire doors in the corridor are on magnets... More

Dunfermline, United Kingdom
Top Contributor
82 reviews 82 reviews
40 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On arrival at the hotel we were meet by a friendly receptionist, who allocated us a room took our payment told us what floor the room was on timings and the location of breakfast, we had to ask directions on how to get to the lifts. The room (307) overlooked the main road but there was not a lot of... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and for your wonderful comments. I am very pleased that your stay with us was comfortable and enjoyable. Do please visit us again when you are next in the area. We look forward to seeing you! More

London
Contributor
19 reviews 19 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in Wigan for one night so that my husband could go and watch a football match. The hotel was a good price and perfectly adequate for our needs. It was clean and comfortable. The staff were friendly. The bar area was busy and there was a good atmosphere. We had a lovely time in Wigan. We had a... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for choosing the Mercure Wigan Oak Hotel for your recent stay and I was delighted to read that it was enjoyable. I do hope that we get the chance to welcome you back in the near future. More

Scotland, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel twice through business certainly wouldn't be by choice the hotel is nice enough clean and tidy rooms are again very clean and nice enough, however very old fashioned and could do with a much needed refurbish.The Staff on reception are very nice and helpful best part of hotel and also some of the restaurant... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was extremely concerned to read your review and would like to apologise that you were not happy with the standard of food. I would be very grateful if you could you please contact me directly to discuss the points you raised. Thank you for your kind comments regarding the staff and I look forward to speaking with you. More

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Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom

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