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All 10 Wigan hotels

Mercure Wigan Oak Hotel

3.0 of 5 Hotel   |   Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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Mercure Wigan Oak Hotel
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Ranked #4 of 10 Hotels in Wigan
A recent review
5 of 5 stars reviewed 6 days ago
KenF1946 Ipswich, United Kingdom
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289 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxfordshire, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

On appearance this hotel offers the same as all the other type of corporate hotels but I think they went that extra mile to ensure we were totally unhappy from the point of entering room 105 on the ground floor. Entered the room and found a number of things - bath was very chipped with mouldy silicone on the glass... More

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High Wycombe, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Had booked it through Expedia knowing that cancellation meant loss of money...fine, accepted that But had to go back a day early due to partner's injury. Expedia wanted me to pay again to bring the booking a day forward and hotel wouldn't do it either as I had gone through Expedia. Expedia coined a change as a cancellation which is... More

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Sittingbourne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My father and myself stayed at this hotel for 4 nights half board. Although the majority of the staff were very good and friendly, the food was terrible as was the service. Hot meals served on cold plates, when the food was served, the wait for the next portion - veg, was so long winded that the food that was... More

Was this review helpful? Yes 1
Ipswich, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited the hotel last weekend. Staff help full. Good bedrooms and pleasant breakfast It was a visit linked with a coach party all of whom seemed satisfied with the service. Booking in and out were dealt with promptly.

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Farnborough, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at the Mercure Wigan Oak Hotel this year. The room was comfortable and clean. It was fairly quiet (Apart from one drunk trying to get in to a woman's room at 4.00AM). Breakfast was good quality and plenty of variety. We will be booking up again next year.

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review, I was delighted to know that you stayed with us again and even more so that your stay was thoroughly enjoyable. We look forward to welcoming you back next year! More

London, England, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This wasn't my first time at the Wigan Oak, but it wasn't the best either. On the positive side the reception staff are friendly and helpful. Check-in was easy, they sorted out taxis for me, and found me some toothpaste when I realised I'd forgotten mine. The room was a "superior" room - which was stretching things - and it... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for review. Needless to say I was extremely concerned to read your comments regarding Dinner and Breakfast and can only apologise for the unsatisfactory service you received. I have discussed the points you raised with my Restaurant Supervisors and Head Chef as this is totally unacceptable and not in keeping with the usual standards shown to our guests.... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 day holiday coach trip.We were quite happy with our room,comfortable bed,plenty of space to move around and for storage.Few supplies of milk and teabags,but you could always get fresh milk on request. Food in the evenings was good and plentiful,not a great choice,but they did offer me an alternative when I could not have what... More

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WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for review. Needless to say, I was extremely disappointed to read your comments. I will be investigating the points you have raised as this is clearly not to our normal standards. Every customer should receive the same level of service and can only apologise again that this did not happen. More

Colchester, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have just returned from a two night 'all inclusive' break at this hotel. The staff were lovely and the room was clean and comfortable and despite others comments we found it to be very quiet. The table d'Hote menu that was part of our package was limited and repetitive but they provided a good supply of vegetables and it... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. I was very disappointed to read your comments, particularly in relation to food and service. I have spoken to my Breakfast Supervisor regarding the points you raised as this is clearly not what we normally offer our guests. I have noted your comments regarding the missing bulbs and this has been rectified. I am sorry... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Well a new hotel for a regimental reunion ok lets go from the moment you arrive to the second you depart your always sure of a warm friendly atmosphere the reception staff cant do enough for you the chefs are first class the waitresses are attentive and friendly the rooms are large and immaculate with king size beds coffee makeing... More

Was this review helpful? Yes
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your wonderful comments and I was delighted to read that your stay with us was so enjoyable. A copy of your review has been passed on to all departments and we look forward to hopefully welcoming you back soon. More

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Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom

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