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Bannatyne Hotel Durham

Eden Terrace | Belmont, Durham DH1 2HJ, England
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Bannatyne Hotel Durham
Best prices for: 1 room 1 guest
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Ranked #11 of 19 Hotels in Durham
A recent review
4 of 5 stars reviewed 3 days ago
Northernlass13 Dumfries, United Kingdom
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257 reviews from our community

Traveler rating
    80
    107
    47
    11
    12
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55
103
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dumfries, United Kingdom
Top Contributor
245 reviews 245 reviews
47 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for a night while we were going to a gig at Newcastle, nice rooms,good shower, comfy beds, free car parking & pool & gym which we didn't get to use. Would definitely stay again. Its also handy for the motorway

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Northernlass13, Thank you for choosing to stay at Bannatyne Hotel Durham whilst visiting Durham to attend a gig. I am glad that you found your room to be nice with a good shower and a comfy bed. On your next visit why not relax and unwind in the Health Club, which has a Pool, spa, steam room, and sauna... More 

1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel for her birthday friday 8th may. Ideal for our night out in Durham. The reception staff was very friendly, helpful and smiley. The room was bigger than expected and the bed was huge, and comfy. The room was very clean, as was the hotel. Had a great night out and a great... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Kerr E, Thank you for posting such a positive review regarding your recent stay at Bannatyne Hotel Durham. I am very happy that you chose to stay at Bannatyne Hotel whilst celebrating your wife's birthday and that you found us to be a "lovely Hotel " I will pass on your comments to the rest of the team. Kind... More 

Durham, United Kingdom
Top Contributor
158 reviews 158 reviews
41 hotel reviews
279 helpful votes 279 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at this hotel for a stag night, found the rooms clean, bathroom was tiny but adequate for what you need with clean fresh towels. Staff where friendly. The only thing I found bad was the beds where uncomfortable, I feel the mattresses are far to thin and the pillows even thinner, we spent the afternoon in the spa, this... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Trakerh, Thank you for taking the time to share your comments regarding your recent visit to Bannatyne Hotel Durham. I am glad that you enjoyed your complimentary use of the Health Clubs facilities and that you found the staff to be friendly. The Hotel is in a process of regular on-going maintenance, refurbishment to ensure that each room is... More 

Sheffield, United Kingdom
Top Contributor
66 reviews 66 reviews
11 hotel reviews
243 helpful votes 243 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was what it says it is. Hotel simular to premier inns. Though you do get use of the swimming pool etc. The breakfast not inc in price was not expensive and very good with good selection. Bonus that buses into durham 10 to 20 mins number 20 20a. there is a lovely pub called The Belmont, indian was called... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Claire e, Thank you for providing such positive feedback regarding your recent stay at Bannatyne Hotel Durham. I am very pleased that you enjoyed the Health Clubs facilities and that you found the Hotel to be a "Good out of town location " I will pass on your comments with regards to the staff being friendly. I hope to... More 

Middlesbrough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed for one night the room was tired looking and smelt of smoke plus the shower was more of a light drizzle!! Be aware some rooms (unfortunately ours) are next to a busy road. Also we were kept up most of night by music playing in another room then to top it off someone playing trombone in their room... More 

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Emma L Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I am very sorry that you found your room to be smelling of smoke. The House-keeping team check rooms and take appropriate action if any are found to be foul smelling, so this should have been rectified before your... More 

Sunderland, United Kingdom
Contributor
19 reviews 19 reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 12, 2015

A pretty cheap hotel even though it is out of the way. Everything was clean, everyone was friendly and we had a good nights sleep. The only problem was the toilet didn't flush too well. You can get a breakfast from next door at the health club but for what you get for 4.50, go elsewhere like we did. Overall,... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear lee f, Thank you far taking the time to add a positive comment in relation to your recent stay at Bannatyne Hotel Durham. I am glad you found the hotel to be clean and all the staff polite and friendly and I will pass on your positive comments. I will also ensure the toilet in your room is checked... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2015

Overnight stay with teenage daughter. Cheaper than Premier Inn nearby and included all the health club membership, where meals and drinks were also very reasonable. Clean, comfortable room, extremely helpful and friendly staff. Definitely recommend and will be coming again.

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Ziamarie, Thank you for sharing your positive review regarding your recent stay at Bannatyne Hotel Durham. I am very pleased that you found your stay to be very reasonable and that you "cant fault it ". I look forward to your return visit. Kind Regards Matthew Emery Resort Manager - Durham Resort More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 27, 2015

This is a pleasant and modern hotel, adjacent to the health club. The room was on the ground floor and large and roomy. The free WiFi worked well. However The glasses in the room were so dirty I could not use them to put a glass of wine. The fire alarm went off mid evening On a brighter note the... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Dougonhistravels, Thank you for posting your favourable review regarding your recent stay. I am sorry that you felt let down by some small details. I have already discussed this with the house-keepers and they will ensure all glasses are cleaned and checked accordingly when they service the rooms, as they usually do. On a positive note I am happy... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2015

This was our sixth hotel of the week and rated at the top for cleanliness, facilities, location and value for money. Ideal. We looked at the city centre hotels and pubs but for a city break to Durham Ballantynes was perfect. We didn't try the gym but what we saw looked first rate. Nor did we eat.

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Jawalton00, Thank you for sharing your positive review in which you have stated the Hotel to be "the best" after visiting 6 different hotels in a week. I am very happy that you found the Hotel to be clean, in good location and offer great value for money. On your next visit why not try the complimentary use of... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 26, 2015

I have stayed at 2 other Bannatynes hotels and I felt this lacked in quality compared to the others. There was a lot of noise from the main road, the beds where very uncomfortable and there was a very unpleasant smell in the room and corridors. The bar staff also seemed like they couldn't be bothered to serve where more... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Sarah, I have read your review regarding your recent experience when staying at Bannatyne Hotel Durham. I am sorry that after visiting 2 other Bannatyne Hotels that you found the Durham Hotel to be not of the same standard. The Hotel was purpose built in 2007 and offers its guests a fully modern facility, well maintained and to be... More 

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