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Bannatyne Hotel Durham

Eden Terrace | Belmont, Durham DH1 2HJ, England
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Bannatyne Hotel Durham
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Ranked #12 of 19 Hotels in Durham
A recent review
5 of 5 stars reviewed 1 week ago
Mick R Edinburgh, United Kingdom
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277 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Edinburgh, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to use this hotel as it could accommodate the group of 16 of us who were attending a local motorcyle show. I'm very glad we did, as it was clean, modern and the staff went above and beyond to help us with anything we needed. The on site health club was also included in the cost of our... More 

Was this review helpful? Yes 1
Carlisle, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stay here and the reception staff were friendly and very helpful. The room was quite small but adequate, which had 2 single bed joined together (easily seperated if needs be), a sofa, tv, tea and coffee make facilitites and a fan, which was useful as the room was quite hot. The bathroom (again very small) was spotlessly clean... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was dreary spotless clean but room looked dingy ,a huge difference to the sports centre next door also a bannatyne soo dissapointed although we had use of sports facilities,it was made worse by advert for bannatynes Darlington which looked far far superior can't understand difference although it was cheap I would pay more for less dingy with assorted... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Mel B, Thank you for staying at Bannatyne Hotel Durham recently. I am sorry that you were disappointed with your stay. I would like to point out that we are not a 4 or 5 star hotel and do not advertise ourselves as such. Therefore comparing us to one is not really worthwhile or valuable. Our price and marketing... More 

aylesbury
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading some negative reviews i would like to share our experience..Our room was big and clean the bed was enormous and comfortable.The bathroom was a good size clean with a great powerful shower.The receptionist showed us where to get the bus into Durham 5 mins away , £1 50 and took about 15 mins.The taxi back at about 21... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear billyaylesbury, Thank you for choosing to stay at Bannatyne Hotel Durham recently and for taking the time to offer a positive response. It is great that you found the room and shower area to be of a high standard and that it offered you a very good stay. Furthermore thank you for recommending us for future visits. While the... More 

Edinburgh, United Kingdom
Level Contributor
100 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having lived in Durham previously for 7 years, we used this hotel purely down to it's location to Belmont. We were back visiting friends and it is a short walk from where we wanted to be. The hotel it's self is a little tired and our sleep was not the greatest as a female guest at around 2.30am in the... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Katco, Thank you for staying at Bannatyne Hotel Durham recently and taking the time to add a comment. I am sorry that another guest was making noise and disturbing you. We do try and avoid this by speaking to guests we believe are causing any disturbance. I am glad that you found the hotel employees to be “amazing” and... More 

Cardiff, United Kingdom
1 of 5 stars Reviewed 4 weeks ago

The hotels is in need of total refurbishment, there is a distinct smell in the corridors and the carpets are almost thread bare. The rooms were poor with old single beds and bedding and were just pushed together to try to create a double with single duvets left on. The drainage in the bathrooms was poor as was the basic... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear glenysthemeanace, Thank you for taking the time to comment about your recent stay at Bannatyne Hotel, Durham. I can also confirm that I have fully investigated your comments. I was not able to find any smell in the corridors or rooms and no other guests have commented on this either. The rooms are of a good standard and offer... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had an enjoyable stay and staff were very friendly particularly Patrick on the front desk. We did spend more money than expected on Taxi's into the city and in hindsight would probably go for a city center hotel. Room was a little worn but was clean and pleasant. It is based quite close to a main road so you will... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear VickyH, Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I am happy that you found your stay to be enjoyable, with clean rooms and that you have praised Patrick for being very friendly. I hope to see you again soon. Kind Regards Matthew Emery Resort Manager - Durham Resort. More 

Jersey, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 27, 2015

Booked this hotel last minute as we needed a hotel in Durham for Uni Open Day. Not walking distance from Durham but a bus trip and a 10 min walk gets you to the Uni. The hotel is not pretty but what it lacks in charm and room facilities it makes up with its welcome and customer service. We stayed... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear gottogo05, Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I will pass on your lovely comments to the team with regards to our "5 star staff ". I am sure they will be very pleased. I hope to see you on your next visit to Durham. Kind Regards Matthew... More 

Scarborough, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 24, 2015

Nice clean modern hotel. Friendly welcome with plenty of information offered on arrival. Staff excellent throughout. The gym is just a short walk across the car park, didn't use on this visit but used the cafe/bar for breakfast where the service was equally excellent. Bus stop to get to centre of Durham approx 100m from hotel to alleviate any city... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear andywood23, Thank you for your positive comments with regards to the friendly and helpful staff that you en-countered on your recent visit to Bannatyne Hotel Durham. I am sure that the staff will be very pleased. The hotel is currently reviewing the standard of corridor and stair carpets and we will take appropriate action. On your next visit why... More 

Surrey, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 24, 2015

We stayed two nights and all staff, particularly Patrick, were courteous and helpful. The room was what you would expect of a hotel of this nature. It was clean, the bed comfortable and the noise levels perfectly acceptable given its proximity to the A1. The good-sized pool and gym next door, which are free to use for people staying at... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear ChristophLondon, Thank you for sharing your very positive review regarding your recent visit to Bannatyne Hotel Durham. I will happily pass on your lovely comments to the team and especially Patrick. I am sure he will be thrilled to have received positive feedback. I am happy that you got what you expected with the added bonus of the complimentary... More 

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