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Bannatyne Hotel Durham

#11 of 19 Hotels in Durham
Certificate of Excellence
Eden Terrace | Belmont, Durham DH1 2HJ, England
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Bannatyne Hotel Durham
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Ranked #11 of 19 Hotels in Durham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
lee f Sunderland, United Kingdom
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253 reviews from our community

Traveler rating
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    105
    46
    11
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middlesbrough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for one night the room was tired looking and smelt of smoke plus the shower was more of a light drizzle!! Be aware some rooms (unfortunately ours) are next to a busy road. Also we were kept up most of night by music playing in another room then to top it off someone playing trombone in their room... More 

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Emma L Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I am very sorry that you found your room to be smelling of smoke. The House-keeping team check rooms and take appropriate action if any are found to be foul smelling, so this should have been rectified before your... More 

Sunderland, United Kingdom
Contributor
17 reviews 17 reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A pretty cheap hotel even though it is out of the way. Everything was clean, everyone was friendly and we had a good nights sleep. The only problem was the toilet didn't flush too well. You can get a breakfast from next door at the health club but for what you get for 4.50, go elsewhere like we did. Overall,... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear lee f, Thank you far taking the time to add a positive comment in relation to your recent stay at Bannatyne Hotel Durham. I am glad you found the hotel to be clean and all the staff polite and friendly and I will pass on your positive comments. I will also ensure the toilet in your room is checked... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overnight stay with teenage daughter. Cheaper than Premier Inn nearby and included all the health club membership, where meals and drinks were also very reasonable. Clean, comfortable room, extremely helpful and friendly staff. Definitely recommend and will be coming again.

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Ziamarie, Thank you for sharing your positive review regarding your recent stay at Bannatyne Hotel Durham. I am very pleased that you found your stay to be very reasonable and that you "cant fault it ". I look forward to your return visit. Kind Regards Matthew Emery Resort Manager - Durham Resort More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a pleasant and modern hotel, adjacent to the health club. The room was on the ground floor and large and roomy. The free WiFi worked well. However The glasses in the room were so dirty I could not use them to put a glass of wine. The fire alarm went off mid evening On a brighter note the... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Dougonhistravels, Thank you for posting your favourable review regarding your recent stay. I am sorry that you felt let down by some small details. I have already discussed this with the house-keepers and they will ensure all glasses are cleaned and checked accordingly when they service the rooms, as they usually do. On a positive note I am happy... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was our sixth hotel of the week and rated at the top for cleanliness, facilities, location and value for money. Ideal. We looked at the city centre hotels and pubs but for a city break to Durham Ballantynes was perfect. We didn't try the gym but what we saw looked first rate. Nor did we eat.

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Jawalton00, Thank you for sharing your positive review in which you have stated the Hotel to be "the best" after visiting 6 different hotels in a week. I am very happy that you found the Hotel to be clean, in good location and offer great value for money. On your next visit why not try the complimentary use of... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have stayed at 2 other Bannatynes hotels and I felt this lacked in quality compared to the others. There was a lot of noise from the main road, the beds where very uncomfortable and there was a very unpleasant smell in the room and corridors. The bar staff also seemed like they couldn't be bothered to serve where more... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Sarah, I have read your review regarding your recent experience when staying at Bannatyne Hotel Durham. I am sorry that after visiting 2 other Bannatyne Hotels that you found the Durham Hotel to be not of the same standard. The Hotel was purpose built in 2007 and offers its guests a fully modern facility, well maintained and to be... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Having stayed at the Bannatyne Darlington, we were expecting the same standards and type of Hotel. The Bannatyne Durham is very basic. More like a Travel Lodge style Hotel. The bed was extremely soft and had a very cheap mattress and the shower door was broken. Bring ear plugs as there is little or no interior sound insulation.

Was this review helpful? Yes 5
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear bigdave27, Thank you for sharing your review regarding your recent stay at Bannatyne Hotel Durham. I am sorry that you presumed the Durham Hotel was the same style as Bannatyne Hotel Darlington. The Durham Hotel is indeed a budget Hotel and this is reflected in the price. The Hotel was recently built in 2007 and has been well maintained... More 

Carlton-in-Cleveland, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

In my opinion the room had a stale smell in it which meant we had to sleep with the windows open for most of the night which resulted in a really poor nights sleep because the hotel is at the side of a busy road and noise of traffic keep us awake. I don't feel like my complaint was handled... More 

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Paul R, I have read your review regarding your experience when staying at Bannatyne Hotel Durham on the 14th March 2015. I personally checked room 32 after your stay and found no smoke or musky smell evident. The room was inspected prior to check in, which is in-line with Company policy as we take action against guests who smoke... More 

Yorkshire Dales National Park, United Kingdom
2 reviews
5 of 5 stars Reviewed March 18, 2015

This was my second visit to this hotel within the previous (12) months and I'm glad to report that the excellent standards have been maintained. The staff were as helpful as ever and the food served in the Cafe Bar was both excellent in quality and reasonably priced. Following a peaceful nights sleep in my well presented room I ventured... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Eddy K, Thank you for taking the time to share your second review regarding your most recent stay at Bannatyne Hotel Durham. I am delighted that you found the Hotel to have "Excellent facilities and to be of great value for money " as this is our aim. I hope that you choose to stay at Bannatyne Hotel when... More 

leeds
Contributor
13 reviews 13 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stayed here for 2 nights with some pals and was pleasantly surprised. We'd booked ages before, so we got a great deal. The hotel can be tricky to find without a sat nav and the area is commercial [tescos/car dealerships etc].The hotel seems very new and is clean and neat with good beds.You get free use of the gym/pool where... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Nordog, Thank you for sharing your wonderful comments regarding your recent stay at Bannatyne Hotel Durham. I am very pleased that you were pleasantly surprised at the great deal that you received due to booking sometime ago. Thank you for commenting on the neat clean room, free wifi and the fact that enjoyed the complimentary use of the Health... More 

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