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Bannatyne Hotel Durham

Eden Terrace | Belmont, Durham DH1 2HJ, England
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1 room 1 guest
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Bannatyne Hotel Durham
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284 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (284)
  • Mar-May only
    (67)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (39)
All months
Level Contributor
73 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Picked hotel for the swimming pool and spa bits and it was ok not brilliant. Beware of the steps and take a £1 for the lockers as it says they are free on the website. Beds were comfy even if it was two singles pushed together. I got a brand new pillow from reception in bag still as needed an... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear j4mmyjess, Thank you for posting a comment recently about your stay at Bannatyne Hotel Durham. I am glad that your room was good with a comfy bed, plenty of space and a great shower. We believe that having complimentary access into the Health Club offers you great value for money, which is not available anywhere else in Durham. I... More 

Royston, Herts
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Fitted the bill perfectly for an overnight stop travelling on A1M. Convenient for motorway and Durham's attractions etc., easy to find, motel style, good (well lit) ample parking area, 24 hour front desk, modern and roomy accommodation helped by pleasant efficient staff at hotel and adjacent fitness centre. Sign in there, to gain free access to facilities including a decent... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear NasherRoyston_Herts, Thank you for providing a positive comment regarding your recent stay at Bannatyne Hotel Durham. It is great that you found the facility to meet your expectations in terms of location and services and especially good to see that our employees were friendly and efficient. I will pass this on. We hope to see you visiting the Hotel... More 

Weymouth, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Chosen to provide swim and sauna to look forward to over the 3 days working in the area I was very disappointed overall. I have stayed twice at a Banatyne Hotel near Hasdtings so was expecting a similar, rewarding experience. Leisure facilities and hotel staff were great and the hotel and room at first sight looked good too. However, the... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Ian C Thank you for commenting on your recent visit to Bannatyne Hotel Durham. The Durham and Hastings Hotels have very different services and facilities, which is clear when comparing these on our website. I am pleased that the employees and Health Club facilities were great, but I am sorry if there were some minor problems in your room.... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

I gave 2 stars as the staff were very friendly and welcoming - if it weren't for them, it would have been one. Also, the bathroom was clean. However, the carpet had not been properly hoovered, the back board on the bed was in need of repair and there were questionable stains on the walls. Also, breakfast was not included... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Jen Thank you for taking the time to share your comments with regards to your stay at Bannatyne Hotel Durham. I am pleased that you found the staff to be friendly and welcoming and that the bathroom was clean. I will discuss with the housekeeping team with regards to the hovering of your room. The Hotel operates with a... More 

Durham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean & Friendly,, Great price ,, Leisure complex an added bonus for no extra cash :) Town centre 20mins walk but Taxi only £6 max,, There is a Massive car park which is also free.. Free wifi also ,, will defo recommend

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear 502adcdefg, Thank you for posting a positive review regarding your recent stay at Bannatyne Hotel Durham. I am glad that you found the complimentary use of the Health Club to be an added bonus and that you found the resort to be “ Best Deal in Durham “. The team and I look forward to your return visit. Kind... More 

Redcar, England, United Kingdom
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had one stay here for my husbands birthday and were very pleasantly surprised with the room, it was lovely and we really enjoyed it, didn't have time to use the spa facilities so cannot review on that, but we had breakfast which was lovely, would have been 5 star if they hadn't run out of alot of extras from the... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Danielle G, Thank you for sharing your positive review regarding your lovely stay at Bannatyne Hotel Durham. I am very pleased to learn that you you choose Bannatyne Hotel for your husbands birthday celebrations and that you were pleasantly surprised at the Resorts Facilities. On your next visit I will ensure that you enjoy a more hearty breakfast. Kind... More 

Edinburgh, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2015

We decided to use this hotel as it could accommodate the group of 16 of us who were attending a local motorcyle show. I'm very glad we did, as it was clean, modern and the staff went above and beyond to help us with anything we needed. The on site health club was also included in the cost of our... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Mick R Thank you for sharing your positive review with regards to your recent visit to Bannantye Hotel Durham. The staff and I really enjoyed your groups stay and would love to welcome you back again next year. Kind Regards Matthew Emery Resort Manager - Durham Resort. More 

Carlisle, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 21, 2015

I recently stay here and the reception staff were friendly and very helpful. The room was quite small but adequate, which had 2 single bed joined together (easily seperated if needs be), a sofa, tv, tea and coffee make facilitites and a fan, which was useful as the room was quite hot. The bathroom (again very small) was spotlessly clean... More 

Was this review helpful? Yes 1
ManagementResponse02, Manager at Bannatyne Hotel Durham, responded to this review

Dear Idgraham3 , Thank you for sharing your review regarding your recent stay at Bannatyne Hotel Durham. I am pleased that you would choose to stay again and that you were happy with the facilities. On your next visit why not use the complimentary use of the Health Club’s facilities. Kind Regards Matthew Emery Resort Manager - Durham Resort More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 14, 2015

This hotel was dreary spotless clean but room looked dingy ,a huge difference to the sports centre next door also a bannatyne soo dissapointed although we had use of sports facilities,it was made worse by advert for bannatynes Darlington which looked far far superior can't understand difference although it was cheap I would pay more for less dingy with assorted... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Mel B, Thank you for staying at Bannatyne Hotel Durham recently. I am sorry that you were disappointed with your stay. I would like to point out that we are not a 4 or 5 star hotel and do not advertise ourselves as such. Therefore comparing us to one is not really worthwhile or valuable. Our price and marketing... More 

aylesbury
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 12, 2015

After reading some negative reviews i would like to share our experience..Our room was big and clean the bed was enormous and comfortable.The bathroom was a good size clean with a great powerful shower.The receptionist showed us where to get the bus into Durham 5 mins away , £1 50 and took about 15 mins.The taxi back at about 21... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear billyaylesbury, Thank you for choosing to stay at Bannatyne Hotel Durham recently and for taking the time to offer a positive response. It is great that you found the room and shower area to be of a high standard and that it offered you a very good stay. Furthermore thank you for recommending us for future visits. While the... More 

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