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Bannatyne Hotel Durham

#11 of 19 Hotels in Durham
Certificate of Excellence
Eden Terrace | Belmont, Durham DH1 2HJ, England
Hotel amenities
Bannatyne Hotel Durham
Best prices for: 1 room 1 guest
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Ranked #11 of 19 Hotels in Durham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ziamarie London, United Kingdom
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Overnight stay with teenage daughter. Cheaper than Premier Inn nearby and included all the health club membership, where meals and drinks were also very reasonable. Clean, comfortable room, extremely helpful and friendly staff. Definitely recommend and will be coming again.

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a pleasant and modern hotel, adjacent to the health club. The room was on the ground floor and large and roomy. The free WiFi worked well. However The glasses in the room were so dirty I could not use them to put a glass of wine. The fire alarm went off mid evening On a brighter note the... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was our sixth hotel of the week and rated at the top for cleanliness, facilities, location and value for money. Ideal. We looked at the city centre hotels and pubs but for a city break to Durham Ballantynes was perfect. We didn't try the gym but what we saw looked first rate. Nor did we eat.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at 2 other Bannatynes hotels and I felt this lacked in quality compared to the others. There was a lot of noise from the main road, the beds where very uncomfortable and there was a very unpleasant smell in the room and corridors. The bar staff also seemed like they couldn't be bothered to serve where more... More 

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1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Having stayed at the Bannatyne Darlington, we were expecting the same standards and type of Hotel. The Bannatyne Durham is very basic. More like a Travel Lodge style Hotel. The bed was extremely soft and had a very cheap mattress and the shower door was broken. Bring ear plugs as there is little or no interior sound insulation.

Was this review helpful? Yes 5
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear bigdave27, Thank you for sharing your review regarding your recent stay at Bannatyne Hotel Durham. I am sorry that you presumed the Durham Hotel was the same style as Bannatyne Hotel Darlington. The Durham Hotel is indeed a budget Hotel and this is reflected in the price. The Hotel was recently built in 2007 and has been well maintained... More 

Carlton-in-Cleveland, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

In my opinion the room had a stale smell in it which meant we had to sleep with the windows open for most of the night which resulted in a really poor nights sleep because the hotel is at the side of a busy road and noise of traffic keep us awake. I don't feel like my complaint was handled... More 

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Paul R, I have read your review regarding your experience when staying at Bannatyne Hotel Durham on the 14th March 2015. I personally checked room 32 after your stay and found no smoke or musky smell evident. The room was inspected prior to check in, which is in-line with Company policy as we take action against guests who smoke... More 

Yorkshire Dales National Park, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

This was my second visit to this hotel within the previous (12) months and I'm glad to report that the excellent standards have been maintained. The staff were as helpful as ever and the food served in the Cafe Bar was both excellent in quality and reasonably priced. Following a peaceful nights sleep in my well presented room I ventured... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Eddy K, Thank you for taking the time to share your second review regarding your most recent stay at Bannatyne Hotel Durham. I am delighted that you found the Hotel to have "Excellent facilities and to be of great value for money " as this is our aim. I hope that you choose to stay at Bannatyne Hotel when... More 

leeds
Contributor
13 reviews 13 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights with some pals and was pleasantly surprised. We'd booked ages before, so we got a great deal. The hotel can be tricky to find without a sat nav and the area is commercial [tescos/car dealerships etc].The hotel seems very new and is clean and neat with good beds.You get free use of the gym/pool where... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Nordog, Thank you for sharing your wonderful comments regarding your recent stay at Bannatyne Hotel Durham. I am very pleased that you were pleasantly surprised at the great deal that you received due to booking sometime ago. Thank you for commenting on the neat clean room, free wifi and the fact that enjoyed the complimentary use of the Health... More 

Rotherham, England
Top Contributor
75 reviews 75 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 20, 2015

I stayed here for 3 nights whilst working in the area and found the hotel good value for money, clean and comfortable. I walked down into Durham centre each night to eat which was a pleasant 20 - 25 mins walk as there isn't much choice for quality food locally. Breakfast over at the gym was okay but don't expect... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear shrubberyuk, Thank you for sharing your positive review regarding your recent stay at Bannatyne Hotel Durham I am very pleased that you found the Hotel Resort to be "convenient and comfortable " and furthermore your room to be clean, the bed comfy and the shower to be nice and big. I look forward to your return visit Kind Regards... More 

northumberland
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 29, 2015

This was a very nice clean hotel. As you would expect it was in the style of all commercial hotels, it did however have a nice shower and was clean. The gentleman on the desk was very helpful and when my tv would not work sorted it out whilst i went for a drink into Durham. Durham is a couple... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear avoidedcatbell, Thank you for taking the time to share your very positive review regarding your recent stay at Bannatyne Hotel Durham. It is always very pleasing when guests compliment the team from the resort, the cleanliness of the facilities and on the customer service that they have received. I will pass this onto the team as I am sure... More 

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