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Bannatyne Hotel Durham

Eden Terrace | Belmont, Durham DH1 2HJ, England
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Bannatyne Hotel Durham
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Ranked #12 of 19 Hotels in Durham
A recent review
4 of 5 stars reviewed 3 days ago
Vicky H
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270 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Cardiff, United Kingdom
2 reviews
1 of 5 stars Reviewed yesterday NEW

The hotels is in need of total refurbishment, there is a distinct smell in the corridors and the carpets are almost thread bare. The rooms were poor with old single beds and bedding and were just pushed together to try to create a double with single duvets left on. The drainage in the bathrooms was poor as was the basic... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Had an enjoyable stay and staff were very friendly particularly Patrick on the front desk. We did spend more money than expected on Taxi's into the city and in hindsight would probably go for a city center hotel. Room was a little worn but was clean and pleasant. It is based quite close to a main road so you will... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear VickyH, Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I am happy that you found your stay to be enjoyable, with clean rooms and that you have praised Patrick for being very friendly. I hope to see you again soon. Kind Regards Matthew Emery Resort Manager - Durham Resort. More 

Jersey, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked this hotel last minute as we needed a hotel in Durham for Uni Open Day. Not walking distance from Durham but a bus trip and a 10 min walk gets you to the Uni. The hotel is not pretty but what it lacks in charm and room facilities it makes up with its welcome and customer service. We stayed... More 

Was this review helpful? Yes
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear gottogo05, Thank you for taking the time to share your review regarding your recent visit to Bannatyne Hotel Durham. I will pass on your lovely comments to the team with regards to our "5 star staff ". I am sure they will be very pleased. I hope to see you on your next visit to Durham. Kind Regards Matthew... More 

Scarborough, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice clean modern hotel. Friendly welcome with plenty of information offered on arrival. Staff excellent throughout. The gym is just a short walk across the car park, didn't use on this visit but used the cafe/bar for breakfast where the service was equally excellent. Bus stop to get to centre of Durham approx 100m from hotel to alleviate any city... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear andywood23, Thank you for your positive comments with regards to the friendly and helpful staff that you en-countered on your recent visit to Bannatyne Hotel Durham. I am sure that the staff will be very pleased. The hotel is currently reviewing the standard of corridor and stair carpets and we will take appropriate action. On your next visit why... More 

Surrey, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights and all staff, particularly Patrick, were courteous and helpful. The room was what you would expect of a hotel of this nature. It was clean, the bed comfortable and the noise levels perfectly acceptable given its proximity to the A1. The good-sized pool and gym next door, which are free to use for people staying at... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear ChristophLondon, Thank you for sharing your very positive review regarding your recent visit to Bannatyne Hotel Durham. I will happily pass on your lovely comments to the team and especially Patrick. I am sure he will be thrilled to have received positive feedback. I am happy that you got what you expected with the added bonus of the complimentary... More 

Leeds, United Kingdom
Level Contributor
50 reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 1 week ago

After much research for a visit to the North East we settled on Durham. The city has a range of hotels and other Accomodation but a Bannatyne hotel with leisure facilities looked positive. So we booked and as required, paid upfront effectively in advance by entering card details. Our first Big mistake! On arrival staff were helpful and key to... More 

Was this review helpful? Yes 1
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Wayne G, I have read through your detailed review regarding your recent stay at Bannatyne Hotel Durham. I was made aware of your complaint on the day of your check out by Patrick. He provided a detailed report of the events that took place. Patrick explained that he did apologise and discussed with you as to why your room... More 

leeds
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

after getting to the hotel late after a long drive with my partner i was ready for some food and a good nights rest. the night crew member was amazing he advised us how to get to Newcastle for the next day. ordered us a takeaway and even brought it to our room. the bed was amazing and was so... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Marc1989182, Thank you for taking the time to positive such a positive review regarding your recent stay at Bannatyne Hotel Durham. I am very happy that you found the hotel team to offer "customer service at its best " and that the night time receptionist was able to help you with food and directions. I and the team look... More 

Grimsby, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay in several years, both times I was in Durham for a work training course / conference. It's nothing special as a hotel but the swimming pool makes it for me - and was why I chose it this time (& then I didn't have enough time to swim - aargh!) Fairly normal room/bathroom etc. One... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear MJV53, Thank you very much for providing a positive review regarding your second stay at Bannatyne Resort Durham. I always find it pleasing when guests return to the Resort and thoroughly enjoy all of the facilities on offer both in the Hotel and in the Health Club, whether using the pool facilities or joining us for breakfast. I do... More 

Glasgow, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My room was a double, nice comfy bed. It was clean, the bathroom was very nice and spotless. Tea/Coffee making facilities in the room. No room service but there is a cafe/Bar that serves food in the gym complex within the grounds. Plenty of free car parking. Offers free wifi. Was a bit noisy at times but thats more to... More 

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ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear debsboo85, Thank you for sharing your review regarding your recent stay. I am very pleased that you found the Hotel to be clean and tidy and that you found the Hotel to be a "nice place ". I do hope that you visit again soon. Kind Regards Matthew Emery Resort Manager - Durham Resort. More 

north yorkshire
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed One night in twin room. It was a disabled room so was very spacious and had a wet room. Room very very basic. Needs updating. Lots of marks and stains on wall and carpet. Weren't able to check in until 3pm so went and had a drink in the bar - that wasn't in the same building it was... More 

Was this review helpful? Yes 2
ManagementResponse02, General Manager at Bannatyne Hotel Durham, responded to this review

Dear Kate037, Thank you for taking the time to comment regarding your recent stay at Bannatyne Hotel, Durham. The Hotel is in the process of regular maintenance and on-going refurbishment to ensure rooms are presented at an appropriate standard. I am sorry that whilst on your stay that your room had marks on the walls and that you thought that... More 

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