Booked a 3 night stay at this hotel via Shearings self drive holidays. The hotel was a little tired in decor but the hospitality and food soon made up for this. Very friendly and more than helpful staff and excellent breakfast and evening meal in the restaurant made our stay very pleasant. more

my wife and i along with two friends stayed at this hotel for a long weekend, we were very pleased with the rooms and the meals and the staff were very friendly and could not do enough for you. It is in easy reach of Durham and the Beamish museum with a local bus service to Durham right outside the... more

This hotel can not be faulted, we were in a party of four and we all agreed that the staff were the friendliest were had ever met, they went out of there way to help us. The Dining room had an excellent menu with plenty of choice for all of us, and the servings were more than adequate, The hotel... more

My husband and I stayed at the Eden Arms Hotel with 6 friends on a Shearings self drive 5day break at the end of March 2009. We were shown to our rooms, which were very spacious and spotless. The beds were firm. We went for a wander around the hotel, the leisure complex was very good, the bar area was... more

Having never done Shearings self drive decided to go with tthis one as we had decided to go to Durham. We then read the reports!!! yes the hotel is out of the way, yes it is tired and does need re decorating, staff are very friendly, the food is o.k but limited choice, take in to consideration there is nothing... more

We were on a Shearings 'all inclusive' break.The hotel has been taken over by Shearings just recently,and was situated rather poorly if you have not got your own transport.The staff were friendly and the food of reasonable standard.The swimming pool was excellent,but the rooms a little tired.One warning though,AVOID ROOM 33 AT ALL COSTS.It's above the plant room and extremely... more

Went on a coach trip with National Holidays. Choice was not ours. I have been on six trips this year staying at hotels of thier choice. This one was the best experience. Although in need of some refurbishment the hotel was clean, the room large and comfortable. The food was outstanding,the staff helpful and friendly. Had the most relaxing christmas... more

Whilst the decor in my room was a little tired, it was satisfactory for the price paid (£50). I have two real criticisms: firstly the restaurant closes for dinner at 8pm, which is simply bizarre. Secondly, the hotel positions itself as "traditional English" and yet has no no draught bitter nor even any bottled. I asked for a draught Guiness... more

Following my daughters wedding in Mexico she & her husband booked The Eden Arms hotel for an evening reception for family & friends who couldnt make the wedding. Leading up to the wedding the co-ordinator was not that helpful although things were arranged successfully. On the night we were a bit apprehensive but the evening was overeseen by Lynn Bussy... more