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The City Hotel

84 New Elvet, Durham DH1 3AQ, England
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53 Reviews from our TripAdvisor Community

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London, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The other rooms were full, so I stayed in the Loft. The room was pleasant, nicely decorated, and large enough including an antechamber with hanging closet, kettle, tea and coffee. The staff person kindly helped me to open a window for ventilation. The bed was a bit lumpy, but the linens were nice, maid service excellent (the room was kept... More 

Helpful?
Thank Susan W
Hartlepool
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I went to this hotel in July 2015 with my sister, to book a double room, for her and her husband for the end of June 2016. Confirmation of this booking was very important, as it was to cover the period of my niece's forthcoming graduation, from university! A promised confirmation never arrived, so when I was with my niece... More 

Helpful?
Thank golfauto

Travelers are raving about these Durham hotels

Durham, United Kingdom
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed January 1, 2016

We decided to spend New year's eve in the comfortable warm surroundings of The Hotel, we tried booking a room but it was fully booked,...let's be truthful it is tripadvisor and comments should not be personal, on a previous visit a guest arrived and the room had been double booked, no room for the guest! I certainly would not be... More 

Helpful?
Thank samtranz
Hartlepool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2015 via mobile

Booked this hotel on the 6th Nov 2015 on late rooms to stay Dec 12th 2015 for a day and overnight stay in Durham, couldn't book in till 3pm got a phone call at 1pm saying a boiler had leaked and we had been put up in another hotel for £10 extra which we could get back from the city... More 

Helpful?
Thank Karenjac
Leamington Spa, United Kingdom
1 review
2 of 5 stars Reviewed November 17, 2015

I was visiting Durham for the Lumiere Light Festival and choose this hotel due to its convenient location. The room is nicely decorated and quite clean. However, there was no guest book in the room and had no idea of their dining times. When we attempted to order food at 7:00pm we were told that they were no longer serving... More 

Helpful?
Thank KarenDiv
UK
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 14, 2015

This one is difficult to rate. The rooms are nicely kitted out (if small) and have had money spent on them, they are cleaned to a high standard, the staff are friendly and helpful, and the breakfast in the morning was excellent. However the pub on the ground floor was populated until after midnight both nights I was there, and... More 

Helpful?
Thank myjlcr
Manchester
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed October 29, 2015

Just stayed for a few nights. The bedroom was clean and comfortable with an excellent shower. However, a couple of things could have been better. The TV in the room had a bad signal, therefore was impossible to get a picture without it breaking up. The breakfast was excellent but took a long time to arrive, about 20 minutes after... More 

Helpful?
Thank ManchesterBigeater
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed October 26, 2015

I booked a stay here for a couple of nights. The hotel is well located in terms of the castle and cathedral etc. The double room was adequately spacious, clean and well furnished, although the en-suite was rather cramped. Free WiFi was available, but it transpired to be patchy and barely usable in my room. The problems started the first... More 

Helpful?
Thank Grumpy_Tim
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 11, 2015

I arrived and paid for my one night stay and was informed that breakfast was between 8-10 the next morning. I came downstairs at 9:15 to find the bar locked, no staff around and several other residents who were equally perplexed and annoyed.. Obviously no breakfast. I returned at 12pm to request a refund for breakfast and was met by... More 

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3 Thank Fiona G
South Shields, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 19, 2015 via mobile

Having stayed here before we were looking forward to another visit to the city hotel. We were so wrong. Arrived in durham 2 hours before check in parked the car and went to do some shopping and a couple of beers before check in. At 1pm I received a phone call from the city hotel saying that they had been... More 

Helpful?
2 Thank maxmegan
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