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All 19 Durham hotels

Durham Marriott Hotel Royal County

4.0 of 5 Hotel   |   Old Elvet, Durham DH1 3JN, England
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Ranked #9 of 19 hotels in Durham
A recent review
5 of 5 stars reviewed 5 days ago
Charles L Manchester, England, United Kingdom
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763 people have reviewed this hotel

Traveler rating
    214
    281
    153
    83
    32
See reviews for
132
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136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Manchester, England, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Overnight stay on a weekend getaway with some friends. The hotel has a great location, all the main attractions of the city centre are within walking distance. Car park is an excellent facility, and charges very reasonable. Very friendly welcome, rooms were ready ahead of time, and all staff were extremely helpful at all times. We got a lucky upgrade... More

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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

In the month of August I was in Durham on Business and stayed in a few different hotels in the area. The Marriott was one of the best for location and it does have spa facilities, but as for anything else they were trailing behind their competitors. There was no consistency in the way the staff on reception dealt with... More

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DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. We have already responded to you directly regarding your recent stay with us. I do hope we can welcome you back to the hotel in the near future. Warm regards Des Caldwell More

Sunderland, England, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here, I found the staff to be lovely and helpful. They even personally delivered flowers to my room on the request of my mam, which were beautiful. The beds were so comfortable, it was just such a shame my room was hot. However we were above the swimming baths, and it was 20°c near enough... More

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Huddersfield, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We went for a weekend away and booked the Marriot Hotel. On arriving we were greeted by a friendly receptionist, he was very polite. We were booked into room 257 which was ready for us on arrival. The lift was not working as they were having a new one installed. Our room was spacious as so was the bed. The... More

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Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I, together with my Mother, stayed in two rooms at this hotel on 7th August. On arrival into the hotel car park, we parked in a disabled spot (as my Mother has some walking difficulties) adjacent to reception and I checked in, very quickly and eficiently, whilst my wife was organising things in the car. The car... More

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London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here over a dozen times over the past few months while on business. Marriott Durham is in a great location for all the restaurants and pubs in the city centre. The rooms in the hotel are ok but looking a bit tired. Also, the rooms tend to be pretty noisy if you have people in the room... More

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DurhamMarriott, Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that you felt the hotel looked tired, we have a dedicated rooms preventative team in place at the hotel to sure all bedrooms are maintained to a high standard, We have also recently completed a refurbishment of the public areas of the hotel which include... More

Staffordshire, UK
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to be honest ... all of the staff I encountered at check in, and in the bar and leisure club were brilliant and went out of their way consistently and were a credit to the hotel. It's a pity therefore that the hotel itself was a bit lacking. The modern bar looked out of place in an old... More

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was delighted to read your positive feedback regarding the team, we pride ourselves on our staff service and it is always a pleasure to receive such kind words. I was sorry to read that you felt the hotel looked tired, we have a dedicated team at the hotel that... More

Camberley, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very comfortable hotel in a very convenient position is quite easy (uphill) walking distance of the sights of the city centre. Our room was very comfortable, although dark furniture made it a bit gloomy and it was a bit cramped for the price. The bed was particularly comfortable, the room was very clean ( the trouser press... More

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Bedford, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came to visit son & watch the rowing - hotel in perfect location for town centre & river. Booking in was pleasant - offered glass of bubbly on arrival! Long walk to our room, but room fine. Views of car park, but at least we weren't woken by the early rowing birds on the river! Room more than adequate. Chose... More

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North Yorkshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 weeks ago

From start to finish of our one night stay the staff were lovely. Our room (164) was in need of refurbishment and the bathroom had a very unpleasant odour we sprayed it with perfume to cover it as it was only for one night. The cleaners and in-room staff had done their best and the room was as clean as... More

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DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was disappointed to read that the condition of the bedroom was not to your complete satisfaction we have a dedicated rooms preventative program in place to sure all bedrooms are maintained to a high standard, I am sorry that on this occasion that we did not execute this to... More

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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Phone Number:
Location: United Kingdom > England > County Durham > Durham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
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Also Known As:
Marriott Durham
Durham Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Durham #8 Business Hotel in Durham
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear.The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extras special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day.Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the North east and its surrounding areas. Just 15 miles (24km) from the centre of Newcastle and 11 miles (18km) from Sunderland. Other local attractions include; Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
Number of rooms
150

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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