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Durham Marriott Hotel Royal County

4.0 of 5 Old Elvet, Durham DH1 3JN, England
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Durham Marriott Hotel Royal County
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Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
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859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westbury, United Kingdom
Top Contributor
65 reviews 65 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed overnight on business. The check-in staff were excellent and let me change my room. Colleagues with later check-ins had problems with their bookings, but staff sorted it our. The room was spacious albeit slightly tired. The downside was breakfast. I waited a long time for coffee and the chef cooking eggs was so far behind that I had... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was disappointed to read about your breakfast experience and I am sorry that the Chef at our popular fresh egg and omlette cooking station was unable to fulfil your order before you had to leave. It was good to read that whilst there seemed to have been a mix... More 

UK
Top Contributor
51 reviews 51 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here one night, visiting our son in Durham. Very friendly staff, placed us in a river view room. Room was clean and spacious. Car park quite large and we had no trouble parking (there is a small overnight charge). only a stroll away from the city and historic cathedral. We didn't eat here or have breakfast so can't comment... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Our check in was a pleasant experience with the staff being very polite and very efficient. We stayed in room 107 and could not fault it, everything we needed was catered for in this well appointed room. The room was very clean, the furniture in good condition and the bed very comfortable. The only reason have marked down the hotel... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

Fabulous! booked on line, service faultless. Had choice of sandwiches which we ordered beforehand, staff happy to accept requests if you want different fillings. We had individual food- stands which was a nice touch. Plenty of finger sandwiches, 3 little warm fresh scones each -( cheese, fruit and plain). Range of gorgeous fancy cakes. Proseco, tea and coffee. Sunday was... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post a review about your Afternoon Tea experience here at the Durham Marriott Hotel Royal County. I was delighted to read that you enjoyed your visit and that our team had accommodated your requests. All the food is home-made and with a choice of our traditional Afternoon Tea, Miners or Foreman's Afternoon Tea,... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I would like to say that your hotel has the most comfortable and the softest bed from Marriott hotels!! :) The room was tiny and had too much furniture in it though. This is the reason rooms get "average" rating. It did not really bother us because we were staying for 1 night only but for longer stay with big... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. It was good to read that you enjoyed our city centre location, our comfy beds and our hosts were friendly throughout your stay. Hopefully we can welcome you back soon and with the information about the different types, sizes and amenities of our guestrooms on our website, I'm sure your... More 

Middlesbrough, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Husband had booked a deluxe room bed and breakfast Sunday to celebrate Valentines and our anniversary the weekend after as a suprise, at a premium price. We were given room 103 on entering the room temperature ridiculously hot, we turned thermostat off, putting air con on low, opened windows that unfortunatly looked directly onto back of the building and a... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your stay on this occasion was disappointing and would invite you to contact our Executive Office directly so we may address your concerns. Warm regards Des Caldwell More 

Taunton, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

The Marriott has a lovely location and we enjoyed the stay very much . The staff was very friendly and helpful and we had a very nice and spacious room . The breakfast was nicely laid out and good variety of food on offer . Also had a meal int the bar - excellent service and good food.This is the... More 

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Birmingham, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We have stayed at this Marriott on several occasions as our son is studying at Durham university, up until this latest visit we have been fairly pleased with the hotel ( although I would agree with previous comments re having to pay for wifi use in the bedrooms). When we stayed in February we were allocated a tiny room with... More 

Was this review helpful? Yes 2
DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your stay this time was not as good as on previous visits. We would like to make this right for you and would ask that you contact our Executive Office directly. Warm regards Des Caldwell More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The Marriott in Durham is partially housed in an old building. It's beautiful and it has a sense of history to it. However there are downsides. Good points first: the bed was comfortable. Service was very pleasant and polite throughout. Breakfast had a great deal of choice, all of it well prepared. The location is excellent for those wishing to... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your stay did not fully meet your expectations in terms of the size and layout of your guestroom and also the lack amenities within. More positively I was pleased to read you enjoyed your breakfast experience and found the location of the hotel to... More 

Cambridge, United Kingdom
Top Contributor
98 reviews 98 reviews
11 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The building is well located, but I arrived at night walking from the train station and had some trouble finding the front entrance - eventually found it through the carpark, though presumably there was an easier way somewhere. I had a lovely room with a river view, which was again very difficult to find as it required going up and... More 

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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Location: United Kingdom > England > County Durham > Durham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
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Also Known As:
Marriott Durham
Durham Marriott
Hotel Style:
#5 Luxury Hotel in Durham
#8 Business Hotel in Durham

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