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Durham Marriott Hotel Royal County

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Old Elvet, Durham DH1 3JN, England
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Free WiFi + Late Checkout
Best prices for: 1 room 1 guest
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Durham Marriott Hotel Royal County
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Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
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873 reviews from our community

Traveler rating
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    178
    97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel is a standard business hotel. Rooms are clean and tidy, location for Durham is good and some good facilities too. However, I need to point out the front desk service and in particular the young lady who assisted my check-in. Claire was unbelievably helpful. I had injured myself and was on crutches prior to arrival. She changed my... More 

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Eynsham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a visit with my elderly parents who have mobility issues. The staff could not have been more friendly or considerate, nothing was too much trouble from offering a room upgrade to include a walk-in shower to providing cushions to heighten seats in the dining room (having moved tables to a more convenient position). All staff were unfailing cheerful,... More 

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Wallsend, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Really Nice hotel with super friendly staff. Room and bathroom were huge with a bath and shower and his and her sinks (we stayed in the Deluxe King Size Room). The room was clean and tidy with the only criticisms being that there was no minibar/fridge and the mattress topper wasn't thick/sturdy enough to hide that you were sleeping on... More 

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Manchester
Top Contributor
92 reviews 92 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were going to be in Durham for one night to look round the cathedral so wanted somewhere close by. The Marriott was perfect being 5 minutes walk from the amazing heritage centre with so much to see. Knowing this, Tanya, who took my booking offered us a room with a view of the cathedral but a quiet room with... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to review your stay. I was really pleased to read that the room allocated to you made for a comfotable stay and I thank you for your feedback about the bar, breakfast and the bathroom which we will address. We agree that the hotel is in a perfect location for exploring our beautiful city... More 

Senior Contributor
41 reviews 41 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love staying with marriott. No matter where you go you are guaranteed super comfy night in lovely fresh soft beds. Staff nice here too. Only thing was the bar 18 15 was like an ice cube!! Very cold. Not much atmosphere , hard seats! Lobby was lovely, rooms too. Toilets in reception where really impressive ! Would come again but... More 

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hartlepool
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is about our fourth visit to this hotel, it's a lovely hotel friendly, knowledgeable staff, easy access to the sights in durham,we were in room 164 riverside room,it takes a bit of working out how to get to the room from the reception but it's Ok once we fathomed it out, there is just something missing in this hotel,it... More 

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Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This was a lovely stay from start to finish from the initial greeting at the main door. Clare on the reception desk was a star throughout. We only mentioned briefly our plans on staying but she gave us great info on where to go and see a great front of house representative as that's your first impression which colours your... More 

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Berlin, Germany
1 review
1 of 5 stars Reviewed 4 weeks ago

Do not stay at this hotel, the swimming pool changrooms are filthy, the prices are crazy - wine at £17.95 a glass !! When you complain the staff accuse you and it is all your fault. Crazy place - not like I remember when it was a Swallow hotel. V dissapointing to say the least - stay at the travel... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your stay on this occasion was disappointing and would invite you to contact our Executive Office directly so we may address your concerns. Warm regards Des Caldwell More 

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Quite an average place to stay, the hotel is in need of updating; the decor is a bit "oldy worldy" and they're a bit above their station charging over £10 for a glass of wine. The staff are very pleasant though and I wouldn't rule out another stay.

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your experience here at the Durham Marriott Hotel Royal County did not meet your expectations in terms of the wine price and ‘olde worldy’ décor – we do find that some guests feel this enhances the character of the building’s history. I do thank... More 

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 19, 2015

Lovely hotel with large comfy room and excellent breakfast, friendly staff. Spoilt by wifi that wouldn't work, nowadays is so very important to international travellers. Plus a sweat box room temp that couldn't be lowered with the AC. When we informed staff we got the impression that it was a known problem, perhaps in that whole wing.

Was this review helpful? Yes
DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review about your stay. I was sorry to read about the issues you had with controlling the room temperature and the intermittent internet connection, which I agree, is so important to our guests during their stay. More positively I was pleased to see you found the hotel most agreeable and you... More 

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