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Durham Marriott Hotel Royal County

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Old Elvet, Durham DH1 3JN, England
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Durham Marriott Hotel Royal County
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Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
Durham Marriott Hotel Royal County
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868 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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hartlepool
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This is about our fourth visit to this hotel, it's a lovely hotel friendly, knowledgeable staff, easy access to the sights in durham,we were in room 164 riverside room,it takes a bit of working out how to get to the room from the reception but it's Ok once we fathomed it out, there is just something missing in this hotel,it... More 

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Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was a lovely stay from start to finish from the initial greeting at the main door. Clare on the reception desk was a star throughout. We only mentioned briefly our plans on staying but she gave us great info on where to go and see a great front of house representative as that's your first impression which colours your... More 

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Berlin, Germany
1 review
1 of 5 stars Reviewed 1 week ago

Do not stay at this hotel, the swimming pool changrooms are filthy, the prices are crazy - wine at £17.95 a glass !! When you complain the staff accuse you and it is all your fault. Crazy place - not like I remember when it was a Swallow hotel. V dissapointing to say the least - stay at the travel... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your stay on this occasion was disappointing and would invite you to contact our Executive Office directly so we may address your concerns. Warm regards Des Caldwell More 

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Quite an average place to stay, the hotel is in need of updating; the decor is a bit "oldy worldy" and they're a bit above their station charging over £10 for a glass of wine. The staff are very pleasant though and I wouldn't rule out another stay.

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your experience here at the Durham Marriott Hotel Royal County did not meet your expectations in terms of the wine price and ‘olde worldy’ décor – we do find that some guests feel this enhances the character of the building’s history. I do thank... More 

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely hotel with large comfy room and excellent breakfast, friendly staff. Spoilt by wifi that wouldn't work, nowadays is so very important to international travellers. Plus a sweat box room temp that couldn't be lowered with the AC. When we informed staff we got the impression that it was a known problem, perhaps in that whole wing.

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review about your stay. I was sorry to read about the issues you had with controlling the room temperature and the intermittent internet connection, which I agree, is so important to our guests during their stay. More positively I was pleased to see you found the hotel most agreeable and you... More 

Nancy
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

As a Mariott it is quite well placed by the Riverside. I found there everything I would expect from this type of hotel (gym, spa, restaurant, bar). I found the team quite helpful from the reception to the concierge through the waiters at the restaurant. My only bémol would be the bar and the restaurant: I may be a little... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for your review. I was sorry to read that you had a disappointing dining experience and we were not able to resolve this to your complete satisfaction. We hope that you will be able to come back soon and enjoy our enviable location whether it be for business or pleasure. We look forward to being of service to... More 

Aberdeen, United Kingdom
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is third year in a row that we have stayed here in March, this time for 6 nights. This time we were in the Riverside rooms near to the leisure facilities. The room itself was spacious with a king size bed and a good sized bathroom with a good working shower. The breakfasts are buffet style and its up... More 

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Solihull, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Although the hotel rambles a little between the old and new parts of the building, it's a comfortable, convenient and relaxing venue close to centre of the city and the Cathedral. We have stayed there are a number of times and expect to return again in the near future. Would recommend!

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Westbury, United Kingdom
Top Contributor
68 reviews 68 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed overnight on business. The check-in staff were excellent and let me change my room. Colleagues with later check-ins had problems with their bookings, but staff sorted it our. The room was spacious albeit slightly tired. The downside was breakfast. I waited a long time for coffee and the chef cooking eggs was so far behind that I had... More 

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DurhamMarriottRoyal, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was disappointed to read about your breakfast experience and I am sorry that the Chef at our popular fresh egg and omlette cooking station was unable to fulfil your order before you had to leave. It was good to read that whilst there seemed to have been a mix... More 

UK
Top Contributor
51 reviews 51 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here one night, visiting our son in Durham. Very friendly staff, placed us in a river view room. Room was clean and spacious. Car park quite large and we had no trouble parking (there is a small overnight charge). only a stroll away from the city and historic cathedral. We didn't eat here or have breakfast so can't comment... More 

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