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All 19 Durham hotels

Durham Marriott Hotel Royal County

4.0 of 5 Hotel   |   Old Elvet, Durham DH1 3JN, England
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66%
Ranked #11 of 19 hotels in Durham
A recent review
5 of 5 stars reviewed 1 week ago
Arthur G Poynton, United Kingdom
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749 people have reviewed this hotel

Traveler rating
    211
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    150
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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English first
London, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Tried to book because it says it allows dogs 3 days later I received an email saying they don't. I had to cancel my reservation. Perhaps for the better ! Will never bother with them again! The Dorchester you ain't

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. We operate a ‘no pet policy’ here at the Durham Marriott Hotel Royal County with the exception of service dogs (eg: guide dogs). I thank you for your feedback and assure you that we will check all current listings relating to our pet policy. Warm regards Des Caldwell General Manager More

Poynton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Typical Marriott. Standards were excellent and we even extended our stay for an additional day. Breakfasts and dinner superb as was the bar area. Room excellent. Staff also excellent and able to assist with parking which was simply outside the door.

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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed earlier this month. Studied at this university 30 years ago and had always promised myself a stay when I was earning. Took a long time, but returned for my daughter's graduation. From the champagne welcome to the adjoining river view rooms everything was perfect. It was all better than I could have imagined. Didn't get lost in corridors ...... More

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel superb surroundings and fabulous views! Centrally located and within a stone throw of Durham Uni and a few public golf courses! All in all real value for money and I am looking forward to going back in October!

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Newton Mearns, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Durham is a city of great historical interest. This hotel is a 5 minute taxi ride from Durham train station. The staff in this hotel are extremely helpful from reception staff to waiting staff at breakfast, they are fantastic and utilise their customer care skills to the full. Down-side for me was having to pay for wi-fi in the rooms,... More

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Hong Kong
Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good city centre location. A bit on the old side and in need of a refurbishment. We had a riverside room which was beautiful but required a complex walk around the hotel. The hotel consists of 3 interlinking buildings so to get to the riverside rooms, you need to go up to the 2nd floor, walk across the corridor and... More

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DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I am sorry if you found the route to our Riverside rooms challenging with your luggage, however I was pleased to read the positive comments about your guest room and breakfast along with the location of the hotel. Should your travels bring you back to Durham, we would like to... More

Bermuda
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the hotel is in desperate need of repairs. Our room was tired and needed updating. Fixtures fall off bathroom walls, we put band aids on the shower head to keep it on. Shame because I enjoy Marriott Hotels but this put a damper on my impression.

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DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was very sorry to read that the shower in your bathroom was in poor condition. We have a dedicated maintenance team committed to ensuring all of our guest rooms are in good repair and it seems on this occasion we have failed to identify the fault in your room.... More

Alfortville, France
Top Contributor
155 reviews 155 reviews
42 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Deserves serious refurbishment. Everything is old and falling apart. Breakfast: they have installed a cook (they call him a chef) baking eggs in the middle of the breakfast area with absolutely no air cleaning, no hood!!! As a result, smoky area, and your fresh clothes ready for the day with a smell of grilled fat.

Was this review helpful? Yes 1
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry too read that you found our restaurant during breakfast uncomfortable. We are committed to constantly improving our hotel and have recently refurbished our lobby and bar area. We are currently undergoing the refurbishment of two of our guest elevators and our banqueting suite. Thank you once again... More

Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Myself, friends and family stayed at this hotel for the weekend for my wedding which elsewhere. From check in the service was excellent. The staff were up & down to our room straight away bringing mini fridge & trying so sort out an early check in for one of our friends. I was also brought a complementary bottle of champagne... More

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Brighton, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was probably my fourth stay here in as many years and, as usual, it is a mixed bag. The best factors are that it is very central and is ideal for the Cathedral and that it has large and comfortable rooms. But it is increasingly soulless and is utterly devoid of one of the main attractions of the city... More

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that you had not enjoyed your stay overall due to the breakfast, guest elevator and that you were not informed about free wifi in the public areas of the hotel which we will ensure is the message delivered to our guests. Work starts on our... More

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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Phone Number:
Location: United Kingdom > England > County Durham > Durham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
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Also Known As:
Marriott Durham
Durham Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Durham #8 Business Hotel in Durham
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear.The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extras special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day.Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the North east and its surrounding areas. Just 15 miles (24km) from the centre of Newcastle and 11 miles (18km) from Sunderland. Other local attractions include; Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 
Number of rooms
150

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