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All 19 Durham hotels

Durham Marriott Hotel Royal County

4.0 of 5 Hotel   |   Old Elvet, Durham DH1 3JN, England
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Ranked #10 of 19 Hotels in Durham
A recent review
3 of 5 stars reviewed 6 days ago
JudithtNorthEastUK North East UK
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803 reviews from our community

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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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North East UK
Top Contributor
76 reviews 76 reviews
14 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I so wanted here to be nice but unfortunately there were just too many little things wrong to make me change my mind. We have stayed in many Marriott hotels and my husband stays in them every week for work. Firstly the good points: When we checked in, Claire on the reception was lovely. So friendly and welcoming. She asked... More

Was this review helpful? Yes 1
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that you felt the hotel entrance was not very accessible and I will consider your feedback regarding the sign from the Starbucks entrance when we review the hotel signage. It was disappointing that the layout of the Restaurant and Bar was not to your taste... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stopped here in August for my birthday weekend with my girlfriend. The price was reasonable. The room was big for a Marriott room which was a plus - It included a shower and a bath with another shower, two sinks and a massive bed. When booking, my girlfriend informed the hotel that this booking was for my birthday and... More

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Stirling
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location which is what you are paying for. The check in took a long time even though a member of staff was standing around doing nothing. Our room was in a separate building near the river; I understand why we were given this room as there was a large wedding on and the main... More

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that your check-in experience took some time as we aim for the process to be as quick and efficient as possible for our guests and I am sorry to read that on this occasion this was not the case. I was also concerned to read... More

Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had a delicious champagne afternoon tea for a special treat for my sister's birthday.Would definitely recommend it and a big thank you to Simon who looked after us so well.Will definitely return.Well done.

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1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

The pool area is very dirty the changing rooms are smelly and dirty. The water is the plunge pool is dirty. Staff are mostly sat behind a desk messing on computer or using mobile phones. Staff are frequently asked to clean the smelly steam room or other areas. A good deep clean is required

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. Here in the Durham Marriott Leisure Club we operate a thorough daily cleaning programme covering all areas of the pool, gym and changing areas. The sauna and steam room are cleaned each evening and the plunge pool is emptied and re-filled twice a day, so I am very disappointed that... More

Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a twin room for an overnight stay with my daughter to visit the university. On arrival we were greeted by warm friendly faces, checked in with ease and went to our room. The room was spacious with 2 double beds, very clean. Breakfast was what you would expect, and is perfectly adequate. I would happily stay here again.

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London, United Kingdom
Top Contributor
147 reviews 147 reviews
50 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this Marriott in Durham for business. Room is spacious but layout of the hotel is unusual, they have an extension in a different block and its quite a maze to get to the reception and restaurant area if you are not familiar with corridors and stairs to navigate. No free newspaper unlike other Marriott I have stayed in.

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I agree that the layout of the hotel is unusual and we are reviewing signage around the building to assist our guests experience. Whilst I cannot speak for other Marriott Hotels, unfortunately we no longer provide complimentary newspapers here at Durham Marriott and I apologise for any disappointment. Thanks again... More

Berkshire
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

Having booked a deluxe double, I was sure I must have gone to the wrong room, as it was so small. No bathrobe or slippers, the room was very cold and the heating didn't work. They did bring a small heater, which helped. The room was very 'tired' and in need of refurbishment, and there was no fridge or minibar.... More

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read you found the bedroom small. The deluxe rooms can vary in size between 14-32 sq m and whilst I understand your disappointment in not having bathrobes and slippers, these are included as standard within our supreme rooms. The temperature in our deluxe rooms is operated... More

sussex
Contributor
17 reviews 17 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Just got back from the Durham Marriott Hotel Royal County. This was for a relaxing girlie overnight stay, two sisters (sixty something) and two daughters (thirty something). We paid £149 per basic twin room with breakfast, and before we arrived we called the hotel to request inter-connecting rooms. We were told that inter-connecting were not available for two twins but... More

Was this review helpful? Yes
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was sorry to read that one of the rooms you had booked was not ready by our 3pm arrival time. I was very disappointed to read that you felt the Receptionist did not display empathy that we were unable to fulfil your request for adjoining rooms on this occasion... More

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overnight stay with friends - four couples booked suites. Only 2 were given suites, after complaining 1 couple moved to a suite and 1 couple had to stay in the existing room but were not offered a price reduction. These suites were £199 each including breakfast. The location of the hotel was excellent for Durham and staff were friendly and... More

Was this review helpful? Yes 1
DurhamMarriott, General Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to post your review. I was disappointed to read that you were not happy with the rooms allocated to your group and I am sorry if you felt this was not resolved during your stay. I apologise that there were items out of use in our Leisure Club during your stay which have since... More

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Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Location: United Kingdom > England > County Durham > Durham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
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Also Known As:
Marriott Durham
Durham Marriott

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