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Radisson Blu Hotel, Durham

#6 of 19 Hotels in Durham
Certificate of Excellence
4.0 of 5
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Frankland Lane, Durham DH1 5TL, England
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Radisson Blu Hotel, Durham
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Ranked #6 of 19 Hotels in Durham
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Dave F Leicester, United Kingdom
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1,590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland, New Zealand
Top Contributor
74 reviews 74 reviews
53 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a lovely hotel on the banks of the River Wear in Durham. Parking is behind the hotel and costs £8 for hotel guests which is charged to your bill. We received a friendly welcome from the receptionist and were delighted to be given a room with a river view as requested despite booking at a good ‘pay in... More 

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Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

a lovely hotel with everything you could wish for-even a retractable clothes wire across the bath! but its very expensive so we ate elsewhere[ we could have ordered a portion of chips to be brought to the room for 8 pounds 50p!! if you have lots of cash though-go for it-its lovely.

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Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Dear Michelle I, Thank you for taking the time to review us on Tripadvisor. We are delighted you enjoyed all aspects of the Hotel. We hope welcome you back in the near future. Kind Regards, Samantha More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We decided last minute to book a weekend away hotel was great, modern central ideal location for walks shops restaurants and pubs. Very friendly staff with everything you need in the hotel. We had use of gym and pool. Breakfast in room was great and enough to last you all day. Rooms were clean and modern with great views of... More 

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Samantha A, Front Ofice Team Leader at Radisson Blu Hotel, Durham, responded to this review

Dear Debbie h, Thank you for taking the time to review us on Tripadvisor. We are delighted your last minute getaway was a success and that we met your expectations throughout your Hotel experience. We hope to welcome you back in the near future. Kind Regards, Samantha More 

Monifieth, United Kingdom
Top Contributor
184 reviews 184 reviews
42 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a global traveller and stay in a variety of quality hotels, Radisson have always met with my expectations yet on this occasion the room price was way over inflated, did not include breakfast and the staff seemed somewhat flustered from what looked like under staffing. They would do well to take a lesson from the staff at the... More 

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Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for taking the time to review us and share your experience. We are very sorry to hear that we did not meet your expectations. Please accept my apologies and I can assure you all of the Team here at Durham strive to give all guests the best experience and service. Your feedback has been passed onto all departments.... More 

Canberra, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Back in the UK for a visit and decided to splash out for a guaranteed nice night. Website says, rooms from £76....but a walk-in booking cost us £155! More than twice the 'From' Price??? Ouch indeed!! Room was beautifully appointed with a river view and a very comfortable bed. Breakfast the next morning was a bit of a shambles. No... More 

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Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for taking the time to review us and share your experience. We are delighted you had a comfortable stay and enjoyed the view from your room. Please accept my apologies regarding your breakfast experience. Your feedback has been passed onto the Team so corrective actions can be taken. We hope to welcome you back in the future. Kind... More 

Liverpool, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Lovely hotel overlooking the river wear, gentle stroll along river bank to main shopping area. Buffet breakfast was excellent, also a range of extra dishes cooked to order, we tried the waffles which were delicious. All the staff were plesant and helpful, will certainly stay again

Was this review helpful? Yes
Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for your 5* review. We are delighted to hear you enjoyed your stay and had a wonderful experience with us. I agree the waffles are delicious, a perfect morning treat. We hope to welcome you back in the near future. Kind Regards, Samantha More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 days ago NEW

I travel a lot around the UK and stay in a few hotels, and what makes a good hotel apart from the rooms, is the staff. And on this occasion the receptionist desk let themselves down. I know people have bad days but she didn't want to be helpful in the slightest and made my easy check in, a unpleasant... More 

Was this review helpful? Yes 1
Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for taking the time to review us and share your experience. We are sorry to hear that you did not enjoy your check in & check out experience. Please be assured your feedback has been passed onto the Team so corrective actions can be taken. We strive to give all of our guests the best customer service and... More 

Norfolk
Top Contributor
113 reviews 113 reviews
38 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was speaking at a conference here and was booked for the night before. Great reception staff and comfy room & breakfast, but what really impressed was later that day. I had the graveyard slot, first speaker after a nice buffet lunch. My usual ritual is the three Cs. A visit to the toilet, a large chocolate cake and an... More 

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Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for taking the time to review us and share your experience. We are delighted to hear that your needs were met and your speech was a success. We hope to welcome you back in the near future, possibly a leisure visit next time. Kind Regards, Samantha More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

In common with a large percentage of guests we were in Durham to attend our son's degree congregation. The central location is convenient and attractive and worked well for this. The junior suite in which we stayed was functional but a little claustrophobic, being set into the eaves of the top floor. On the whole, service was friendly and accommodating;... More 

Was this review helpful? Yes
Samantha A, Front Office Team Leader at Radisson Blu Hotel, Durham, responded to this review

Thank you for taking the time to review us and share your experience. Firstly congratulations to your son on his graduation. We are pleased you and your family enjoyed your stay with us. Sorry that your breakfast experience did not meet your expectations, your feedback has been passed onto the Team so corrective actions can be taken. We do have... More 

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