I'm a disabled male and the hotel boasts a lift so I thought great that's perfect and then when I got here I find out that they have no lift and as such I had to crawl up the stairs with no help from staff

I booked a room with this hotel on line, paid a deposit and received confirmation via e-mail. Arrived at 6pm to be told that they had no record of our booking and the hotel was full. A weekend ruined, they havn't even responded to 2 e-mails sent to them regarding this issue.We were told that reception was inundated with unfulfilled... More

We had booked into this hotel for a family party on the 11th May, the booking for 3 rooms had been confirmed and a deposit paid months before. I had received an email on the 8th May saying "looking forward to seeing you everything is ready" Just as we were leaving the house for the journey at 4pm on the... More

We booked a family room (we were allocated room 46) for 2 adults and 2 children. The room had a double bed and a broken single Z-bed in it, Yes! 3 beds and when I questioned this they said "we can't put another bed in the room for health and safety reasons! we hoped you wouldn't notice!" They refused to... More

What to say, the staff are nice but a bit useless, the first room we stayed in had horrendous stains on the carpet, creaky floorboards , a massive spider, light bulbs gone and a humming noise from extractor fan outside. We complained and the next room we got had same problem, but with added dirty sink with hairs on it,... More

Booked a room in advance through their website. Money was taken out of my account. Got there on the night that I was supposed to be staying and they didn't have a record of my booking. When I pulled up a print screen of my booking all the receptionist said was "oh yeah, that website does that all the time"... More

I stayed here with my husband and little girl over the bank holiday weekend having stayed a few years prior. I cannot believe how much the hotel has gone down hill in that time. The blinds were filthy it does not look like they have been touched in months. The windows look like they may fall out. Carpets are stained.... More

Room no better than adequate (although liberal layer of dust on some neglected surfaces), noise going on outside late into night, and most breakfast items cold through inadequate under-heating. But best of all, we were locked out! Yes we arrived back at the hotel after an evening with family around midnight and the door was locked. There was no bell,... More

The carpet is extremely filthy. It has stains all over. When I arrived I wanted to take a shower but there were no towels. When I tried to called reception to ask for them the phone wasn't working so I had to go down stairs to ask for them. We still didn't get them. On top of that when I... More