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All 6 Newcastle-under-Lyme hotels

Great National Newcastle - Under - Lyme Hotel

Clayton Road, Newcastle-under-Lyme ST5 4AF, England
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Great National Newcastle - Under - Lyme Hotel
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  • Overview
  • Reviews (338)
  • Photos (73)
  • Amenities
  • Room tips (78)
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338 people have reviewed this hotel

Traveler rating
    28
    49
    65
    56
    140
See reviews for
68
105
16
61
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Canterbury, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

Badly managed, and therefore disorganised and very dirty. The outside is scruffy, and the interior, scuffed, tired and filthy. It is hard to blame the staff when so evidently the fault lies with poor management, but those on reception were surly and the breakfast arrangements on Saturday morning were non-existent. As for the gastronomic delights of breakfast, words could not... More

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Kent, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

on arrival went to check in, got told the room was paid for but i needed to pay 50 pound as a pre-authorisation. in case of damages etc. no problem i said.so she did it. on checking out ,i asked the guy on the desk when does the money go back on my card ,he replied ,later today. ok i... More

Was this review helpful? Yes 1
Wakefield, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Myself and my partner stayed for 2 nights in this hotel as part of a family wedding party with 4 other couples. On arrival the receptionist didn't acknowledge us at all whilst on the phone and left as waiting for 10 mins with no word of apology. The rooms were adequate for sleeping but the housekeeping could have been better... More

Was this review helpful? Yes 1
Christchurch, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for one night on our way up to Scotland. It isn't the usual style of hotel we choose but we were very impressed. The staff were all friendly and helpful. It didn't matter what time we arrived both the bar and the restaurant served till late. The cost was so reasonable that we weren't expecting it to... More

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Folkestone, United Kingdom
1 review
1 of 5 stars Reviewed 5 days ago NEW

First of all the member of staff on the reception didn't have a clue how to check us in and we had to wait around while he figured it out, for this we were given no apology. We were then shown to a sweltering hot room above the hotels boiler room with no air con, so much so that I... More

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Hampshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago NEW

I visited this hotel (if you could call it that) in July 2014 with my girlfriend, who had booked the hotel as part of a surprise trip to Alton Towers for my 21st birthday. Upon arrival, the hotel looks poor. We were told that the hotel was recently refurbished, but could not see any visual indicator of this. The reception... More

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1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Dirty room. Holes around windows, bottom of door eaten away by mould! Towel heater broken so room was scorching hot all night ! Stains on floor. hotel took money out of our bank account twice ! Couldn't even resolve this. Will never stay here again glad I was only their one night.

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Birmingham, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night for my boyfriends graduation. On arrival I was surprised to find out I had to pay a £50 charge just in case we damaged something in the room, I was assured this would be payed back to my account which it was. The room on the face of it was okay, then once you... More

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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel was booked for a night before my graduation, I was in tears from arrival. The staff member at booking in, although polite was unhelpful, then there was the room, What can I say that is nice? well...the only thing that was clean was the bed and bedding, which was comfy although the pillows were lumpy. The room was... More

Was this review helpful? Yes 1
Worthing, United Kingdom
Reviewer
3 reviews 3 reviews
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed 1 week ago

14/15th July for our sons Graduation. What can I say. I worked at this ONCE A GREAT HOTEL 34yrs ago where Customer Service was priority. The setting is still great but keeping the guests happy has gone well and truly out of the window. The receptionist(male) was not welcoming at all. Everything was an effort when asked him anything. The... More

Was this review helpful? Yes 1
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Additional Information about Great National Newcastle - Under - Lyme Hotel

Address: Clayton Road, Newcastle-under-Lyme ST5 4AF, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Number of rooms
50

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