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Holiday Inn Stoke on Trent M6

3.0 of 5 Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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Holiday Inn Stoke on Trent M6
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Holiday Inn Stoke on Trent M6
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400 reviews from our community

Traveler rating
    63
    146
    123
    49
    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Top Contributor
88 reviews 88 reviews
45 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Does what it says on the tin, the staff were friendly from checkin to check out. Our room looked as if it had been refurbished in the not so distant past, it had a comfortable bed and was in a quite part. The bathroom was a little small and would be better if there was just a shower maybe. We... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest I would like to take this opportunity to thank you for taking the time to post your comments following your stay with us. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained. Your compliments were very... More 

Top Contributor
169 reviews 169 reviews
36 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Bathroom had just been refurbished however floor level had steep gradient so problem for visually impaired , no toilet roll holder and extract not connected. Room was adequate , leisure facility promoted sauna but sadly not accessible by both sexes at same time as in changing area . The brand was franchised at this location was clearly work in progress... More 

Was this review helpful? Yes 1
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for your recent stay with us and reviewing our property. I understand that your stay was not 100% satisfactory due to the issues with the bathroom. Please accept my sincere apologies for any inconvenience these may have caused you. We appreciate your feedback as this is our best resource for improving guest services. Again, thank you... More 

Birmingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Went last weekend for valentines, really nice went swimming in the pool a couple of times. Breakfast was great and plenty of it. Room service was very good as well. Really easy place to find, staff very polite and helpful.

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you very much for taking the time to write your review onto Tripadvisor, following your recent visit to the hotel. I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them I would like to thank... More 

Top Contributor
63 reviews 63 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is just crying out to be refurbished. The rooms are tired with old fittings and fixtures, a bit dingy and a bit dank. Restaurant and lounge area the same. My biggest gripe was how cold it was. The lounge area where I had a business meeting was awful. I couldn't get warm. Bedroom the same, restaurant the same.... More 

Was this review helpful? Yes 1
HIStokeonTrent, Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for taking the time to express your thoughts and concerns. We are deeply sorry the hotel fell below your expectations. Rest assured that your comments about the room conditions have been documented and will be forwarded to the appropriate departments for necessary actions. We take our guest comments very seriously and always strive to provide comfortable... More 

Newton Abbot, United Kingdom
Top Contributor
54 reviews 54 reviews
38 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night after visiting Alton Towers. Very convenient for M6 motorway. Check in was good and quite quick. Our room was down some stairs then up some more stairs, it was nicely presented but the furnishings dated. However, it was clean and reasonably warm. Free standing flat screen TV. The lighting could be better... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained. Please accept my sincere apologies... More 

Gloucestershire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Booked this hotel for mine and my partners first valentines together, on arrival the check in staff at reception was lovely and helpful. When going to the room we was both very pleased with the room the bathroom and room itself was spotless. My partner loved the heated towel rail!! Went up to the bar to have a drink and... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for taking the time to write to TripAdvisor, with regard to your recent stay at the Holiday Inn Stoke on Trent. We pride ourselves on providing excellent customer service and are always very pleased to receive feedback from our customers. I was delighted to hear that you had enjoyed your stay with us and found the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Service at check in was slow,only one girl on the desk. Room clean,bed and pillows decent enough. Hairs in the shower and towels piled above the toilet,ending up IN the toilet when they fell off. Woken early by the room next door swearing and slamming doors,then again later by the cleaber trying to get into our room.

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for your stay and leaving us a review. We are glad to hear you liked our bed and pillows, however, we regret your stay was negatively impacted by the noise from closing doors and cleanliness issues in your bathroom. We rely on you, our guest, to let us know how we are doing and how we... More 

1 review
1 of 5 stars Reviewed 1 week ago

After booking what was advertised as 'an unbeatable spa day' me and 2 friends booked this through wowcher paying £29 each for a spa day and a 1hrs treatment .... We arrived at 10am to be given robes that looked like they had come out of the laundry basket not shown around the place just pointed at where things were,... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear guest Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained. Please accept my sincere apologies... More 

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What an horrendous establishment this is. It's like a 15th century building that they have converted into a hotel without actually updating it. The room I'm in stinks of musk and looks like your grandma's house. It's freezing cold and the only form of heating apart form the radiator that only appears to emit a lukewarm temperature is an AC... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest I would like to thank you for taking the time to post your comments on trip adviser following your recent visit to the hotel. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests good or bad to ensure that our high standards are retained. Please accept my... More 

Runcorn, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night as a convenient location. Having originally booked into a Britannia hotel that booking was cancelled when we read the bad publicity about them. This was a much better choice. There weren't many people staying there and we had rooms with upgraded bathrooms with large walk in showers which were lovely except you had to prop... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you very much for taking the time to write your comments following your recent visit to the Holiday inn Stoke on Trent. I was very pleased to hear that you had enjoyed your stay with us & experienced our new upgraded bathrooms We look forward to welcoming you back in the near future. Kindest regards Mark O'Connor... More 

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Additional Information about Holiday Inn Stoke on Trent M6

Address: Clayton Road, Newcastle-under-Lyme ST5 4DL, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn

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