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All 6 Newcastle-under-Lyme hotels

Holiday Inn Stoke on Trent M6

3.0 of 5 Hotel   |   Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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A recent review
5 of 5 stars reviewed 1 week ago
Laura14041989
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365 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stowmarket
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Friendly staff at reception and in the bar. The food served was decent but nothing imaginative just as you'd expect. Free WiFi as I'm an IHG member is a nice extra as the phone signal is dire. It all went downhill as I got into bed to be greeted by the depressing sound of a plastic mattress cover crinkling under... More

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United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

Joined friends for an evening celebration & meal in the restaurant, even though we were not staying the night & our friends were, we have stayed in Holiday Inns before & must say the quality of the food @ breakfast time have been excellent but it is the 1st time we have experienced dinner. It will be the last! Starters... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got back from a two night stay at the holiday inn whilst visiting Alton towers. Was a bit put off by some of the comments on here but I shouldn't of worried as the stay was well worth every penny. We stayed in an executive room which was modern, spacious and very clean. Even though the hotel is situated... More

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Portsmouth, United Kingdom
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here 1 night with family. Good room with excellent sound proofing to keep out motorway noise. Had a family swim as well in the pool and there is a ply park on site as well. Dinner and breakfast were both good and the service was good as well. Reception man very helpful and gave us all the info we... More

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

As you can imagine working in travel I have stayed in many hotels. In fact I will name drop them so you know the standard I stay in when I travel. SHANGRI-LA SYDNEY, BANYAN TREE BANGKOK and hope street hotel Liverpool. These are a few of my favorites and I have now added holiday inn stoke on Trent to that... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for your great review. I am so pleased that Georgina's efforts made your birthday special. The team work very hard to make sure that every guest has a great stay and we do encourage the team to go that extra mile and make a difference. We will certainly recognise Georgina for her excellent customer service and I am... More

Chichester, United Kingdom
Top Contributor
54 reviews 54 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Girls on reception ok, not the best but job of check in carried out with a smile. Room 150 a long walk from bar and restaurant , small and compact is the best I can stay Dinner, well this is where it Changed, Rob Stubbs is far to good for a holiday inn, should be working in a far more... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to tell about your stay, we appreciate your positive comments. The team do try and go that extra mile to make sure every guest has a great stay and I am delighted that you recognised the great service that Rob provided. He has worked with us for several years and does receive lots of... More

St Annes
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Food was reasonable We ordered a baguette with ham and cheese and a vegetarian baguette Both were adequate Time taken to prepare was quite lengthy. Onion rings tasted of fish Old oil ? Fries ok - a bit soggy Service could have been more personal

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Jane B, Thank you very much for taking the time to share your comments online. I am happy that you found your room in great condition. I am sorry we were not able to exceed or at least be at par with your expectation. I sincerely apologize for our restaurant services did not live up to your standards. We... More

Doncaster
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Having stayed at a few holiday inns,was slightly let down by the look of this one in Stoke,it seriously needs a make over,the room was fine bathroom clean but tired,the worst was the pool area the changing rooms are grubby,showers are shocking! Can't fault the staff very friendly but sorry don't think i would stay here again unless it had... More

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IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Julie W, Thank you for posting a review of our property. I am pleased you like the rooms and friendly staff. We sincerely apologize for any discomfort you may have experienced due to the condition of the property and bathroom facility. Your input will be shared with our management team to take into consideration for future upgrades. Thank you... More

Ipswich, United Kingdom
Top Contributor
129 reviews 129 reviews
38 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I only stayed here for one night on my way to the Lakes from Ipswich and it was a good choice indeed! I had a good night rest, room was good, breakfast was excellent and it was very well situated, very close to the M6. Clean, nice staff, I would stay here again!

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1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Having stayed in many holiday inn's this is by far the worst I've stayed in. The corridors and rooms smell musty and damp/cigarettes. I asked to change rooms because the bath was dirty and had someone's hair in. The next room I came to was the same (black hair in the bath) after a long day all I wanted was... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to feedback about your stay. I am really disappointed that you experienced these problems and I will address your feedback with my Housekeeping Manager. This is not our normal standards and I am sorry that you encountered these issues. I appreciate that you have a choice in accommodation and I do hope that you... More

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Additional Information about Holiday Inn Stoke on Trent M6

Address: Clayton Road, Newcastle-under-Lyme ST5 4DL, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn

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