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Holiday Inn Stoke on Trent M6

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Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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1 room 1 guest
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Holiday Inn Stoke on Trent M6
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489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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    (109)
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darlington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Holiday August 19th I had made a mistake with my booking. Aaron the duty manager resolved the problem for me. He also advised me where the Tesco was as I had left my bag at the Hotel I was staying at the night before. The hotel is itself is a good standard holiday inn. The rooms look... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Ed b Thank you very much for taking the time to write your review onto TripAdvisor, following your recent visit to the hotel. I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them, especially Aaron. I would... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location just off M6. Staff friendly and helpful. Room very comfortable. Great breakfast. Would recommend going into town for dinner, much more choice . also drink at bar very expensive, could by a bottle of wine for what they charge for a glass! Would stay again mainly for convenient location.

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Susan W Thank you very much for taking the time to write your review onto TripAdvisor, following your recent visit to the hotel. I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them It was also pleasing... More 

Dundee, United Kingdom
Level Contributor
128 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a handy stop off on the M6. But seriously needs modernising. The decor in the rooms looks tired, though it's all clean and functional. The bar is efficient and the food is better than you'd expect in a Holiday Inn. I'd go again, but only for the location

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Superharrio Thank you for taking the time to write your comments onto TripAdvisor, following your recent visit to the Holiday Inn Stoke on Trent. I was pleased to hear that you had enjoyed your stay with us including our bar facilities and food. We are currently going through a hotel refurbishment of all of our bedrooms which will hopefully... More 

Paignton, England, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights whilst going to Alton Towers, I have to say I was very impressed, the room (42) had just been refurbished to a good standard. The only slight gripe I had was that we could have done with a fridge and as it was a family room I would say that is an essential item.... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear James T Thank you for taking the time to post your 5*review on TripAdvisor following your recent visit to the Holiday Inn Stoke on Trent. We pride ourselves on providing excellent customer service and are always very pleased to receive feedback from our customers. I was delighted to hear that you had enjoyed your stay with us and found... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked for 2 nights, 2 rooms for the family for an Alton Towers visit. Really good value for the purpose, rooms are adequate and clean. Shower/Toilet room was very small but again clean. The food in the restaurant is ok but very expensive for what you get. The staff were very friendly and attentive, especially Daniel who gave us all... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for taking the time to leave your 4 star review on TripAdvisor. We are very glad you enjoyed your stay and your tip to Alton Towers. We look forward to welcoming you back to the hotel when you are next visiting the area. Kindest Regards Mark O'Connor General Manager More 

Darlington
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Just stayed recently with family for three nights and found our stay rather disappointing for Holiday Inn standards. Rooms were ok, however bathroom was rather dated, very small and needed some refurbishment. Breakfast was ok, but on two mornings very disorganised, with some food items not available or not replenished. Hot drinks which are offered on arrival at table, weren't... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained. Please accept my sincere apologies... More 

Travelers are raving about these Newcastle-under-Lyme hotels

Wellingborough, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We had a two night stay here recently and the room we had was excellent and very quite. Welcome from the staff on arrival was professional and friendly. We ate in the restaurant on the first night (we had other plans for the second night but would have eaten elsewhere if we didn't) Service in the restaurant was very slow... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you so much for taking the time to leave us your feedback on TripAdvisor. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the hotel and your accommodation! I would like to apologize for shortfalls you experienced whilst using our restaurant facilities,... More 

Paphos, Cyprus
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good Holiday Inn, 4 stars with a good size swimming pool. Hotel restaurant has a varied menu. Hotel has a children's outdoor playground. Near to M6, Britannia football ground, Trentham Gardens and is only 30 minutes from Alton Towers.

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for leaving your feedback regarding your recent visit to the Holiday Inn Stoke on Trent, we value your feedback. We were delighted to receive your 5* review which will be shared with the hotel team. Thank you once again Kindest regards Mark O'Connor General Manager More 

surrey
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used this hotel as a stopover on the start of our summer break and were really pleased service/greeting from start to finish was excellent We arrived late and we're greeted (Aron believe I his name was )on a name basis which made us feel important (small things) Rooms were dated but it was a stopover and did the job... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you very much for taking the time to write your review onto TripAdvisor, following your recent visit to the hotel. I was delighted to hear that you had enjoyed your stay with us, and that my team had offered you our high standards of service, I have shared your feedback with them. especially Aaron. I would like... More 

Bristol, United Kingdom
Level Contributor
104 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room was comfortable although the newly decorated bathroom was badly finished. Bed was comfortable and air con worked. WiFi signal was non-existent. TV kept losing its signal. Room service food was nice but service poor. Waiter spilled my wine and then spilled the replacement wine too. Brought no condiments and the wrong water. Breakfast food choice was good but service... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you very much for taking the time to write on TripAdvisor following your recent visit to the Holiday Inn Stoke on Trent. I would like to apologise for the shortfalls that you encountered during your time with us and would like to assure you that the points you have raised have been noted and will be forwarded... More 

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