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All 6 Newcastle-under-Lyme hotels

Holiday Inn Stoke on Trent M6

3.0 of 5 Hotel   |   Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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A recent review
5 of 5 stars reviewed 3 weeks ago
jobberdave Devizes, United Kingdom
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314 people have reviewed this hotel

Traveler rating
    51
    117
    99
    34
    13
See reviews for
100
68
16
83
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Winchester, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

We arrived on a Sunday evening after a day out at Alton towers and the reception were very polite and organised and it only took us a few minutes to check in. Our rooms were average. However, I did find the TV a pain to set up as all we wanted to do was to watch a bit of TV... More

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Dublin, Ireland
1 review
1 of 5 stars Reviewed 2 days ago NEW

A gang of 10 of us stayed here, we have all agreed to never stay in any holiday inn hotel again! When we arrived, we were told our booking could not be found anywhere, despite the fact that I had my booking details with me. Then they wanted to put every couple into single rooms, and tried to tell us... More

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northampton
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Stayed here for work and wasn't expecting much but have to say it was the most exhausting stay I've had for a long time. Check in was quick bit the room was not great. The sofa was disgusting. I didn't want to put my coat on it. The toilet didn't flush properly and everything was dated. We went for dinner... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Tigger666 Thank you for taking to feedback about your recent stay. I am really sorry that there were issues with your dinner in our restaurant and that you did not find your guestroom comfortable. This is not the normal service standards we offer and I apologise for any inconvenience caused. If you would like to discuss this further please... More

Devizes, United Kingdom
Top Contributor
151 reviews 151 reviews
40 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived en-famille late in the evening and the receptionist noticed that I had booked the room for one person so it was not made up. Despite the late hour the team sorted out the room within minutes making up the sofa bed and bringing extra towels. Very nice rooms, plenty big enough and a proper bath.

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to tell us about your stay. I am delighted that the team were able to resolve the issue with your room and I am pleased that you liked your room and found it to be sufficient size for your family. The team do work very hard to ensure that every guest has a great... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I had been booked in to the hotel by an organisation, which had reserved several rooms under a block booking. A polite welcome greeting would have been appreciated on arrival, or even "Hello". When I arrived I gave the name of the organisation and the male on reception looked totally nonplussed. He called for a female colleague as he was... More

Was this review helpful? Yes 1
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Stansbird1 Thank you for taking the time to tell us about your stay. I am sorry that there was confusion with your arrival. I have shared your comments with my Front Office Manager and have asked for him to carry out remedial training as some of the reception team are new to the department . I am sorry that... More

Peterborough, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

just returned from visit to this hotel, wont stay again, given wrong room type on check in, hotel not told what we had booked online, took nearly two hours for manager to check every room herself as didn't know the hotel layout, and because housekeeping don't tell reception what rooms are made up offered us a free coffee while waited... More

Was this review helpful? Yes 1
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Andy31 Thank you for taking the time to feedback about your stay. I am pleased that you enjoyed your dinner and whilst you were on a Dinner, Bed and Breakfast and were concerned that you were asked to sign your restaurant bill, I would like to assure you that this is normal policy. I understand there was a short... More

Evesham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 6, 2014

Good start to week, Clean rooms, good gym and some excellent staff, but then in one night and morning it all went wrong........ We ordered food at 1930 for 4 of us, the meals finally arrived at 2040 which for Pie and Chips is a bit long, then we found that the Pies were wrong and had to go back,... More

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IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Matt T, Thank you for staying with us and leaving a review about your visit. We are pleased to know that you found our rooms to be clean. However, we are sorry if the food service and the cause for Wifi was a disappointment. We take all feedback seriously and your comments will help us enhance what we can... More

Burnley, Lancs
Top Contributor
80 reviews 80 reviews
52 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed March 1, 2014

Excellent hotel, good food and hospitable staff. Room most comfortable well appointed and quiet. No complaints at all and would recommend this hotel to anybody and will probably stay again next time we need too.

Was this review helpful? Yes
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to tell us about your recent stay. The staff do go that extra meal to ensure that every guest has a great stay and they will appreciate your kind comments. I am delighted that you would recommend our hotel and we look forward to welcoming you back next time you are in the area. More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2014

I am a regular at IHG this was my first stay at this one. Reception and check in fast and polite. Room as expected and in good order. Condition of the hotel was OK for its age, as noted in previous reports the hotel is a little higgeldy piggledy and confusing. In general the hotel was showing signs of its... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to feedback following your recent stay. I am so pleased that you enjoyed your stay and that you found the staff 'superb'. They do try and make sure that every guests leaves the hotel having had a great stay and they will really appreciate that you have recognised their efforts. I will also share... More

Faversham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 23, 2014

We stayed at the Holiday Inn, Stoke on Trent for one night as part of an Alton Towers deal, the room was clean and well presented, but what a distance from reception it was, down mile upon mile of corridor. The pool was good for a quick swim and the breakfast service was good too. The hotel staff are friendly... More

Was this review helpful? Yes
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to feedback to us about your recent stay, highlighting not only the good but the not so good as well. I am pleased that you found our rooms to be clean and well presented, however as you say we are a low rise building with longer corridors and it can be a bit of... More

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Additional Information about Holiday Inn Stoke on Trent M6

Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Stoke On Trent m6 Hotel
Holiday Inn Newcastle Under Lyme
Holiday Inn Newcastle-Under-Lyme
Newcastle-Under-Lyme Holiday Inn
Newcastle Under Lyme Holiday Inn
Address: Clayton Road, Newcastle-under-Lyme ST5 4DL, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Official Description (provided by the hotel):
Holiday Inn Stoke on Trent is an ideal location for both the business and leisure traveller. The hotel is situated just off the M6 at Jct 15 and on our doorstep we have fantastic link roads to all destinations within the Midlands. Holiday Inn Stoke on Trent completed a 1.5 Million refurbishment at the beginning of 2007 including reception, conference facilities, bedrooms & lounge/bar. Stoke on Trent, fondly called the Potteries is famous for its ceramics, and has three city centres, Hanley, Stoke On Trent and Newcastle under Lyme. With 118 Air Conditioned bedrooms, all of which are decorated to an excellent standard, contemporary and comfortable, with all the up to date facilities you would expect from the Holiday Inn brand. The Meetings Network programme offers 2 suites, 7 syndicate rooms and high speed internet access.For the healthy minded the Holiday Inn Stoke on Trent has a fantastic Spirit Health Club which has a swimming pool and gymnasium, or lie back and relax in our jacuzzi and sauna.Local Intersts: ALTON TOWERS -Get your adrenalin pumping Ride Em We Dare You: WEDGWOOD - Famous for Pots and Ceramics TRENTHAM AWAKES - A touch of Italy with its gardens, vineyard, Monkey Forest and retail outlets.See our packages for fantastic family deals where kids stay and eat free. Terms and Conditions apply. ... more   less 
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