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All 6 Newcastle-under-Lyme hotels

Holiday Inn Stoke on Trent M6

3.0 of 5 Hotel   |   Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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Holiday Inn Stoke on Trent M6
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A recent review
3 of 5 stars reviewed 1 week ago
Mark P Middlesbrough, United Kingdom
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368 reviews from our community

Traveler rating
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    133
    116
    44
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Friendly , helpful staff but very poor food and drinks. A very convenient location and therefore a busy hotel lobby with various meetings going on . I have used a few times and the foods been poor but convenience won out. But today the coffee despite being labeled a manor brand tasted like the worst instant from a cheap supermarket.... More

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Senior Reviewer
10 reviews 10 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Booked into this hotel as it was the cheapest with breakfast in the area. However when we arrived we were told that breakfast was not included and would cost an extra £30 which would have meant it was not the best value. Speaking to the management on site was a waste of time and customer care was non existent. We... More

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Middlesbrough, United Kingdom
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights on and overall it was a very nice hotel to stay in for business. The lady on the desk when I arrived was extremely polite and very efficient, although my company had not provided the relevant details needed to sort the bill (again!) she sorted it all with no fuss whatsoever. This has provided... More

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Stowmarket
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Friendly staff at reception and in the bar. The food served was decent but nothing imaginative just as you'd expect. Free WiFi as I'm an IHG member is a nice extra as the phone signal is dire. It all went downhill as I got into bed to be greeted by the depressing sound of a plastic mattress cover crinkling under... More

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IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Stillaway, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with our staff and the WIFI, we regret that the beds were disappointing.... More

United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Joined friends for an evening celebration & meal in the restaurant, even though we were not staying the night & our friends were, we have stayed in Holiday Inns before & must say the quality of the food @ breakfast time have been excellent but it is the 1st time we have experienced dinner. It will be the last! Starters... More

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IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear BullitU_k, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. I would also like to apologize for any inconvenience your restaurant experience may have caused you. Your comments have been documented and we are confident... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just got back from a two night stay at the holiday inn whilst visiting Alton towers. Was a bit put off by some of the comments on here but I shouldn't of worried as the stay was well worth every penny. We stayed in an executive room which was modern, spacious and very clean. Even though the hotel is situated... More

Was this review helpful? Yes 1
Portsmouth, United Kingdom
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 11, 2014

Stayed here 1 night with family. Good room with excellent sound proofing to keep out motorway noise. Had a family swim as well in the pool and there is a ply park on site as well. Dinner and breakfast were both good and the service was good as well. Reception man very helpful and gave us all the info we... More

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed September 9, 2014

As you can imagine working in travel I have stayed in many hotels. In fact I will name drop them so you know the standard I stay in when I travel. SHANGRI-LA SYDNEY, BANYAN TREE BANGKOK and hope street hotel Liverpool. These are a few of my favorites and I have now added holiday inn stoke on Trent to that... More

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Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for your great review. I am so pleased that Georgina's efforts made your birthday special. The team work very hard to make sure that every guest has a great stay and we do encourage the team to go that extra mile and make a difference. We will certainly recognise Georgina for her excellent customer service and I am... More

Chichester, United Kingdom
Top Contributor
54 reviews 54 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 2, 2014

Girls on reception ok, not the best but job of check in carried out with a smile. Room 150 a long walk from bar and restaurant , small and compact is the best I can stay Dinner, well this is where it Changed, Rob Stubbs is far to good for a holiday inn, should be working in a far more... More

Was this review helpful? Yes 1
Janey S, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Thank you for taking the time to tell about your stay, we appreciate your positive comments. The team do try and go that extra mile to make sure every guest has a great stay and I am delighted that you recognised the great service that Rob provided. He has worked with us for several years and does receive lots of... More

St Annes
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 1, 2014

Food was reasonable We ordered a baguette with ham and cheese and a vegetarian baguette Both were adequate Time taken to prepare was quite lengthy. Onion rings tasted of fish Old oil ? Fries ok - a bit soggy Service could have been more personal

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Jane B, Thank you very much for taking the time to share your comments online. I am happy that you found your room in great condition. I am sorry we were not able to exceed or at least be at par with your expectation. I sincerely apologize for our restaurant services did not live up to your standards. We... More

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Additional Information about Holiday Inn Stoke on Trent M6

Address: Clayton Road, Newcastle-under-Lyme ST5 4DL, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Stoke on Trent M6 3*
Number of rooms: 118
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Also Known As:
Holiday Inn Stoke On Trent m6 Hotel Newcastle-Under-Lyme
Holiday Inn Newcastle Under Lyme
Newcastle Under Lyme Holiday Inn

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