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Holiday Inn Stoke on Trent M6

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Clayton Road, Newcastle-under-Lyme ST5 4DL, England
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Holiday Inn Stoke on Trent M6
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Holiday Inn Stoke on Trent M6
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413 reviews from our community

Traveler rating
    63
    152
    125
    52
    21
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126
94
18
110
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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England
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I visited with a friend for a Spa Day and it was clear that the beauticians are understaffed and unsupported. The amount of booking taken had not been managed well leaving an inexperienced Beautician and her colleagues to apologise for the delay of over 1 hour. The Beauty Treatments is run by Dolly however she was no where to be... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I ended up emailing the General Manager and advising how poor customer service was, the hotel rooms feel old shabby. In the lobby there is a reserved table, just for 5 people which you can only use if there is five of you, if there are only four (like my visit), then you need to sit on two, two seater... More 

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

We booked a spa day for my mum's Mother's Day present.. What a mistake! The service was terrible the staff were rude, we were supposed to have lunch and prosecco on arrival but we were told we couldn't have it until the last treatment of the day-5pm. We were cold all day, as we basically had a small pool jacuzzi... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Sorry but I feel unable to recommend. 2 young beauticians working very hard and couldn't fault their willingness. But would appear high number of bookings beyond a service that could realistically be offere. Treatment rooms are very small, not conducive to a pampering experience.

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Stoke -on-Trent England
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great value. Very tasty and well cooked food which was well presented.I was pleasantly surprised! On the down side, the dining area lacked atmosphere and there was only one other family group there on another table. Would be tpted to try again given the right offer and menu!

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Bath, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Called in for lunch with a couple of colleagues on the way back from a business trip, mainly as I remembered using the hotel a few years ago. How things have changed, and not for the better. The lobby was obviously being used for a number of business meetings and there was a variety of empty coffee cups and plates... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. Thank you also for your honesty and your constructive criticism. We pride ourselves on providing excellent customer service and are always very pleased to receive constructive feedback from our guests to ensure that our high standards are retained. Please accept my sincere apologies... More 

Exeter, United Kingdom
Top Contributor
94 reviews 94 reviews
50 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed bee as a family of 3 (2 adults and our 2year old) on Saturady February 14 2015, my Parents were also staying here with us. We used this hotel as we had a day out at Alton Towers which was a 20minute drive away so it was a close proximity. We paid a very reasonable price for this... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for taking the time to review our hotel following your recent stay with us, we value your loyalty to our brand and hotels. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings... More 

lancaster
Top Contributor
63 reviews 63 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

We were taking part in an event in Nottingham and needed a place to stay half way from home and decided to give the Holiday Inn Stoke on Trent M6 a go. Pre booked via Hotels.com at a good rate for a Holiday Inn. The Hotel is easy enough to find from the motorway and there were plenty of parking... More 

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HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you very much for taking the time to write your comments onto TripAdvisor, following your recent visit to the Holiday inn Stoke on Trent. I was very pleased to hear that you had enjoyed your stay with us, especially the facilities and that my team were friendly and helpful. I will ensure that your comments are passed... More 

London
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed here a number of times over the last few years, and it is still the hotel of choice when visiting Stoke on Trent..but, only because it has a swimming pool now. Breakfast is not as good as it used to be, the pool gets closed to residents for a period of time while its hired out to... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for taking the time to review our hotel following your recent stay with us, we value your loyalty to our brand and hotels. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept our sincere apology for the shortcomings... More 

Wolverhampton
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed for 1 night after celebrating a family Birthday party in the Hotel. Staff decorated room beautifully for party, and the sit down meal was very nice. Bar staff were great and was open to quite late. Buffet breakfast was better than expected, Ideal location, just off M6 junction 15, say onsite parking just outside entrance, room was ok, albeit... More 

Was this review helpful? Yes
HIStokeonTrent, General Manager at Holiday Inn Stoke on Trent M6, responded to this review

Dear Guest Thank you for choosing the Holiday Inn Stoke on Trent and for posting your review. We are very glad you enjoyed your stay and celebrations at the hotel, we hope to see you again soon. Kindest Regards Mark O'Connor General Manager More 

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