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Borough Arms Hotel

Certificate of Excellence
26 King Street, Newcastle-under-Lyme ST5 1HX, England
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Borough Arms Hotel
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Borough Arms Hotel
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338 reviews from our community

Traveler rating
    192
    86
    29
    18
    13
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108
62
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
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    (338)
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    (66)
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Boston, United Kingdom
Top Contributor
65 reviews 65 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stopped for the weekend while attending a function in Stoke. The public areas are very nice and bar and restaurant prices reasonable. The room was clean and serviceable if a touch small, the bathroom was ok but the grouting in the shower had a bit of mildew. Breakfast was good for the £5 we paid, fruit... More 

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Keighley, United Kingdom
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself is apparently an old coaching inn. The staff are very friendly and helpful. It is pleasant in the restaurant and bar areas but the rooms are a bit dated an faded. I was in room 4. The internet is free but very slow especially in the evening. One of the support studs on the toilet seat was... More 

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Chepstow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We held our wedding reception at the Borough Arms and we could not have been happier. The Hotel , Food and Staff were first class . This venue I would recommend to anyone and I will. Well Done Fantastic.

Was this review helpful? Yes 1
BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Giving customers an amazing time is what we're all about. It's certainly worth the effort when we get feedback like this. We wish you all the best and happiness together and look forward to hearing off you when it comes to anniversaries! More 

Nantwich, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

What a great place for a meeting, a good central location for our drop-in sessions. The staff were friendly and helpful, nothing was too much trouble. The price was competitive too. I would definitely arrange meetings at the Borough Arms again.

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Many thanks for your kind words! We are pleased to hear you found everything to your liking and we look forward to hosting you again in the future. More 

Wolverhampton, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

Good adorable price for the area Staff members are good helpful Definitely recommend this hotel I will be coming back Food was ok but the are has good indian resturant called Mr Maliks Just about 5 minutes walk from this hotel

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for your positive review. We do pride ourselves on the experience we give to our customers and it's very pleasing to hear we have hit that mark again. One of our chefs is actually Thai and does a mean authentic Thai Green/Red curry and our Head Chef has being perfecting his traditional Balti for many moons! Next time... More 

Newcastle-under-Lyme, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

We had our Wedding Reception here on Saturday 4th April 2015 - one very pleased couple. Location perfect for us since we live 5 minutes walk away - stayed in the Honeymoon Suite nevertheless. Room good, albeit a bit of a trek there - should have done a sponsored climb up there! The staff were all very helpful & friendly,... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for your review. We're very happy to hear that you both thoroughly enjoyed your big day and it was a pleasure dealing with you. We do often joke about the distance to the honeymoon suite after a long day celebrating and we're glad that we didn't have to send out the search and rescue teams! Please keep in... More 

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2015

I recently stayed in the Borough Arms Hotel for 5 weeks whilst training. Although the rooms are a little dated, they are clean and contain all the essentials. Most pleasing however, is the friendly staff, who are welcoming and go above and beyond to meet their customers needs. Gemma at reception and Alan in the Bar are particularly helpful! Great... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for taking the time to write your review. We are glad to hear that you enjoyed your 5 week stay with us. We're very pleased that you have such positive things to say about us, particularly our staff and our food - it's certainly something that we pride ourselves on. The relevant staff have been informed of your... More 

Burton upon Trent, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2015

Lunch here March 28th. This is the second time that a group of us have eaten here on a Saturday lunchtime, prior to a Hanley High School reunion elsewhere in Newcastle. I had pre-booked a table for nine of us who had travelled from various parts of the U.K., and had asked for a square seating arrangement for ease of... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for writing your review. It's very pleasing to hear that you found your group lunch to be above satisfactory in every way. All of our food is freshly prepared and cooked to order - no 'ping' cuisine or 'hot holding' and it's good to know that you found us to be very good value for money. We look... More 

Cornwall, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 24, 2015

We had dinner here in the restaurant ,waitress very attentive , food overpriced (had steaks), next night we decided to try the bar meals,had a very salty steak pie, veg cold not a very exciting place to eat, uncomfortable seating . I'm sad to be writing such negative reviews as we as a family have had really good food &... More 

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Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

We were very well looked after by Mr Sheikh and his efficient team and everything went smoothly on the day with all our guests thoroughly enjoying the event and lovely food. The hotel is very handy for the Register Office which is in walking distance across the park. The room was laid out beautifully and the layout was ideal for... More 

Was this review helpful? Yes 1
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