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Borough Arms Hotel

Certificate of Excellence
26 King Street, Newcastle-under-Lyme ST5 1HX, England
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Borough Arms Hotel
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Borough Arms Hotel
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335 reviews from our community

Traveler rating
    191
    85
    28
    18
    13
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107
61
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65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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  • Chinese (Simplified) first
  • English first
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    (335)
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    (63)
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Nantwich, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

What a great place for a meeting, a good central location for our drop-in sessions. The staff were friendly and helpful, nothing was too much trouble. The price was competitive too. I would definitely arrange meetings at the Borough Arms again.

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Wolverhampton, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Good adorable price for the area Staff members are good helpful Definitely recommend this hotel I will be coming back Food was ok but the are has good indian resturant called Mr Maliks Just about 5 minutes walk from this hotel

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for your positive review. We do pride ourselves on the experience we give to our customers and it's very pleasing to hear we have hit that mark again. One of our chefs is actually Thai and does a mean authentic Thai Green/Red curry and our Head Chef has being perfecting his traditional Balti for many moons! Next time... More 

Newcastle-under-Lyme, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had our Wedding Reception here on Saturday 4th April 2015 - one very pleased couple. Location perfect for us since we live 5 minutes walk away - stayed in the Honeymoon Suite nevertheless. Room good, albeit a bit of a trek there - should have done a sponsored climb up there! The staff were all very helpful & friendly,... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for your review. We're very happy to hear that you both thoroughly enjoyed your big day and it was a pleasure dealing with you. We do often joke about the distance to the honeymoon suite after a long day celebrating and we're glad that we didn't have to send out the search and rescue teams! Please keep in... More 

Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed in the Borough Arms Hotel for 5 weeks whilst training. Although the rooms are a little dated, they are clean and contain all the essentials. Most pleasing however, is the friendly staff, who are welcoming and go above and beyond to meet their customers needs. Gemma at reception and Alan in the Bar are particularly helpful! Great... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for taking the time to write your review. We are glad to hear that you enjoyed your 5 week stay with us. We're very pleased that you have such positive things to say about us, particularly our staff and our food - it's certainly something that we pride ourselves on. The relevant staff have been informed of your... More 

Burton upon Trent, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lunch here March 28th. This is the second time that a group of us have eaten here on a Saturday lunchtime, prior to a Hanley High School reunion elsewhere in Newcastle. I had pre-booked a table for nine of us who had travelled from various parts of the U.K., and had asked for a square seating arrangement for ease of... More 

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for writing your review. It's very pleasing to hear that you found your group lunch to be above satisfactory in every way. All of our food is freshly prepared and cooked to order - no 'ping' cuisine or 'hot holding' and it's good to know that you found us to be very good value for money. We look... More 

Cornwall, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We had dinner here in the restaurant ,waitress very attentive , food overpriced (had steaks), next night we decided to try the bar meals,had a very salty steak pie, veg cold not a very exciting place to eat, uncomfortable seating . I'm sad to be writing such negative reviews as we as a family have had really good food &... More 

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Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

We were very well looked after by Mr Sheikh and his efficient team and everything went smoothly on the day with all our guests thoroughly enjoying the event and lovely food. The hotel is very handy for the Register Office which is in walking distance across the park. The room was laid out beautifully and the layout was ideal for... More 

Was this review helpful? Yes 1
Newcastle under Lyme, null, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 18, 2015

We were in the wedding suite at the top of the hotel, lots of stairs not very well sign posted got lost twice! Love clean room, comfy bed, great bathroom. Excellent breakfast and good service, friendly staff.

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BoroughArmsHotel, Manager at Borough Arms Hotel, responded to this review

Thank you for writing your review. We are pleased to hear that you enjoyed your stay and found our services and breakfast to be excellent. Other reviewers have mentioned the sign-posting to the honeymoon suite and it is something we are looking into - it'll certainly be cheaper than hiring mountain rescue! We hope to see you again in the... More 

Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed March 17, 2015

I stayed at the Borough Arms hotel the Friday night before I got married on the Saturday and all the staff were excellent and couldn't do enough for you. I got ready on my day of the wedding and hairdresser and makeup persons came to my room which was brilliant so I only had to concentrate on getting my wedding... More 

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed March 15, 2015

I booked a surprise birthday get together here in February for my brothers 50th birthday. The organisation prior to it was outstanding regarding pre ordering the 3 course meals,table layout,and accomodating 27 people on the same table. The night itself was absolute perfection too, the food was fantastic, the staff couldnt do enough for us and getting the correct food... More 

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