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Borough Arms Hotel

Certificate of Excellence
26 King Street, Newcastle-under-Lyme ST5 1HX, England
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Borough Arms Hotel
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Borough Arms Hotel
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330 reviews from our community

Traveler rating
    188
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
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    (330)
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Cornwall, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We had dinner here in the restaurant ,waitress very attentive , food overpriced (had steaks), next night we decided to try the bar meals,had a very salty steak pie, veg cold not a very exciting place to eat, uncomfortable seating . I'm sad to be writing such negative reviews as we as a family have had really good food &... More 

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We were very well looked after by Mr Sheikh and his efficient team and everything went smoothly on the day with all our guests thoroughly enjoying the event and lovely food. The hotel is very handy for the Register Office which is in walking distance across the park. The room was laid out beautifully and the layout was ideal for... More 

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Newcastle under Lyme, null, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We were in the wedding suite at the top of the hotel, lots of stairs not very well sign posted got lost twice! Love clean room, comfy bed, great bathroom. Excellent breakfast and good service, friendly staff.

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Borough Arms hotel the Friday night before I got married on the Saturday and all the staff were excellent and couldn't do enough for you. I got ready on my day of the wedding and hairdresser and makeup persons came to my room which was brilliant so I only had to concentrate on getting my wedding... More 

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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked a surprise birthday get together here in February for my brothers 50th birthday. The organisation prior to it was outstanding regarding pre ordering the 3 course meals,table layout,and accomodating 27 people on the same table. The night itself was absolute perfection too, the food was fantastic, the staff couldnt do enough for us and getting the correct food... More 

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Stoke-on-Trent, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We held our daughters 21st Birthday Lunch on Saturday in the Ostler Restaurant. Everything from the organisation, service and quality of the food was excellent. All of the arrangements were made efficiently by Michelle and this ensured the day went without any problems. The choice and quality of the food was excellent, piping hot and of the very highest standard.... More 

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1 review
4 of 5 stars Reviewed February 22, 2015

Stayed here for 1 night first room allocated smelt very badly of ciagrettes room easily changed to a better bigger room. We were the only guests in the hotel who had dinner there great dinner good menu and very nice dessert too friendly staff and a tasty breakfast too would stay again

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1 review
5 of 5 stars Reviewed February 8, 2015

First class venue and first class service nothing was to much trouble all staff were excellent and would highly recommend this to anyone very happy with all round service the whole staff went out of there way to make sure we were fully catered for and will definitely be going back there for future events 5 stars all round C... More 

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1 review
5 of 5 stars Reviewed February 1, 2015

We celebrated our fathers 65th birthday at the ostler restaurant. The staff were extremely helpful and attentive, nothing was too much trouble. The food was amazing and the steaks were particularly nice. The manager was very good, he went out of his way to help our evening run smoothly and make it a special time for our family. A big... More 

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Newcastle, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 1, 2015

Shared my mother-in-laws birthday celebration here recently. Everyone was extremely happy with the entire afternoon. Excellent bar staff, polite waitresses and beautiful home-cooked food. The manager was very helpful in helping with all arrangements and really nothing was too much trouble. Will most definitely use this venue again for future celebrations.

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