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Borough Arms Hotel

Certificate of Excellence
26 King Street, Newcastle-under-Lyme ST5 1HX, England
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347 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (347)
  • Mar-May only
    (70)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (99)
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Very basic double room. Cant moan at price as I got an on line deal. I had previously spent two nights in the guesthouse down the road, which I felt spoilt me, It was an Ok experience. I had been previously warned not to eat out there in the evening, Paying a fiver for breakfast felt fine though. The waitress... More 

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Birmingham, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice place to stay and exploring around ,not a big place but you can find some good food ,Hotel inside is alright ,and a Customer service is available anytime when you needed , I don't mind a street noise , also very clean and tidy as well. Recommend to anyone if you want a business trip ,

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Deal, United Kingdom
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Despite very helpful staff I would not recommend this establishment. Rooms very tired and dated, musty old curtains at window and smelt of bleach. A relic of a bathroom with peeling Lino and dirty nets at the window. Breakfast looked ok but the smell of dirty tea cups was off putting. Just pleased it was one overnight stop.

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Newcastle-under-Lyme, United Kingdom
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The worst : avoid the rooms detached. Ask for the rooms located at the main building rather the ones detached after the parking area and you're good. The best: 1. Free wifi throughout at it's best speed. 2. Free parking. 3. A walking distance from city centre. 4. Reasonable £5 English breakfast was nice. 5. Staff are helpful. 6. Sound... More 

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Tamworth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed after a wedding. The food was excellent for the afternoon meal, evening buffet and breakfast the following morning. Shame that the rooms need lots of money refurbisling them, but at £50 a night including breakfast, you get what you pay for.

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1 review
5 of 5 stars Reviewed 4 weeks ago

We had my daughters Birthday/1st Communion party at Borough Arms Hotel. Staff was very welcoming, helpful, polite with great service. Food was fresh and good variety. Price was ok too. If we will have another party, we will use them again. Thank you!

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Staffs UK
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed here for one night. I thought the whole hotel was very dated, dark and smelt musty. I pulled the bed out, to find a cardigan, so it obviously hadn't been cleaned. We didn't need Breakfast, so I can't comment on the food. The staff were ok. Free wifi, which was a bonus. I won't be revisiting here.

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 24, 2015

Held my Dad's retirement party at the Borough Arms Hotel last night and I would highly recommend it. The room which the party was held in was perfect for the party: large, good dance floor, separate room for the buffet, private bar. The buffet food was excellent and very good value. All staff were very friendly from the front of... More 

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Stoke-on-Trent, England, United Kingdom
2 reviews
5 of 5 stars Reviewed May 23, 2015

On Wednesday 20th May 2015 the Borough Arms Hotel provided a really varied and tasty buffet following the funeral of my dear husband Barry. There were about 75 of us and the food was plentiful and nicely presented by friendly, helpful and caring staff. We were in one of the function rooms where a bar was provided for those who... More 

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Boston, United Kingdom
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 17, 2015

My wife and I stopped for the weekend while attending a function in Stoke. The public areas are very nice and bar and restaurant prices reasonable. The room was clean and serviceable if a touch small, the bathroom was ok but the grouting in the shower had a bit of mildew. Breakfast was good for the £5 we paid, fruit... More 

Was this review helpful? Yes 1
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