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Borough Arms Hotel

3.0 of 5 26 King Street, Newcastle-under-Lyme ST5 1HX, England
#1 of 6 hotels in Newcastle-under-Lyme
261 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Borough Arms Hotel
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Borough Arms Hotel
  • Overview
  • Reviews (261)
  • Photos (33)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (41)
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261 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

This was the first time we had used the hotel for a function. From the beginning we were impressed by the professional and friendly attitude of the management and staff. We felt confident that all aspects of the event were considered in detail and well delivered. Consequently we had an extremely successful and enjoyable celebration party. Our thanks to Mr... More

Was this review helpful? Yes
Stoke-on-Trent, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We have never stayed overnight at the Borough but as we live within a mile we use the Hotel all the time for many family celebrations and business lunches. We have been using the Borough for over 30 years. Mr Sheikh is so accommodating and always goes the extra mile to make any event really special. Recently enjoyed a family... More

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Bristol, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Tonight, with so much help from the owners of the Borough Arms Hotel, I hosted a fundraising event for a great charity that has raised more than £700... The owners were incredibly generous,so hospitable, and so happy to help with organisation. The function room we used was perfect- A very nice 'L shape' which allowed our guests to help themselves... More

Was this review helpful? Yes 1
Cornwall, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We three weary travellers arrived at the Burrough Arms late on a Saturday afternoon looking for a room for the evening. The hotel was totally booked so the staff called around to other hotels in the area for us, all to no avail. Finally, after an exhaustive search, Mr. Sheik, the general manager, and Kim in reception found a room... More

Was this review helpful? Yes 1
Stoke-on-Trent, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I originally planned to go abroad for our wedding but when we found out the exciting news that we were expecting a baby around the same time, we decided to postpone for a year and go on the hunt for a venue in Staffordshire where we reside. We went to many wedding fayre's in and around the area and then... More

Was this review helpful? Yes 2
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

From our first visit to the day after our celebration, the staff couldn't have been more helpful or polite. The organisation of the event was superb, including putting up our decorations. The food was fantastic and nothing was too much. Will definitely use this venue again.

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Weston super Mare, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on the way to visit friends in Blackpool. Room was a bit dated but clean and comfy. Faced road so a bit noisy as it was hot and we needed the window open. Breakfast was very good and the staff could not be faulted. While there booked to stay for another night on the wway... More

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1 review
5 of 5 stars Reviewed July 24, 2014

From our first visit to the Borough Arms to the day after our celebrations, the hotel staff could not have been more helpful or pleasant. Wedding organiser, Emma, was superb; such a lovely person who is definitely in the right job! It was the best day of my life by far, and I hope my husband would agree!! The hotel... More

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Swansea, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

We stayed at the end of June for 2 nights on business and en route to chester races. My husband frequently stays here and the manager kindly upgraded our room to a lovely large room with big bathroom at the top of the hotel. There is no lift so be prepared for stairs if you are at the top. Everything... More

Was this review helpful? Yes 1
Top Contributor
57 reviews 57 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 20, 2014 via mobile

Booked after TA search. Cannot quibble on price but the room was a bit shabby however it was clean. It was small and faced the road so traffic noise was intrusive on what was admittedly a warm night. The breakfast was good and the staff encountered very pleasant and helpful. Could not hand on heart recommend as some serious TLC... More

Was this review helpful? Yes 1
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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
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33 photos of this hotel

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Amenities

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Official Description (provided by the hotel)
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
Number of rooms
40

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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