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Borough Arms Hotel

3.0 of 5 26 King Street, Newcastle-under-Lyme ST5 1HX, England
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Certificate of Excellence 2014
Borough Arms Hotel
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Borough Arms Hotel
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280 reviews from our community

Traveler rating
    151
    74
    27
    16
    12
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88
55
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bognor Regis, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

The arrival via sat nav is a little convoluted. Thanks to my 2I/C's sharp eyes we did find the carpark and luckily got a spot as it was very congested. It appeared that if the carpark was full the option was to use the pay and display carpark next door. On booking in were advised (as someone else has already... More

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Newcastle-under-Lyme, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Our wedding breakfast took place on Friday 17th October 2014, I was a little concerned about leaving the table preparation to the wedding coordinator as I wanted it to be just so but when we arrived after our ceremony the table was laid absolutely beautifully with everything placed as I would have wanted it. The staff made us feel very... More

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Burton upon Trent, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I used this hotel for the first time to organise lunch for eight, prior to a school reunion. Always a gamble to be responsible for a meal in a venue which is new to you, but I need not have worried. (Me) Having changed the detail three times before we arrived, plus a last minute alteration in numbers on the... More

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well. Where to begin. I was booked into The Borough Arms hotel for work - no choice about that. Can't complain too loudly when someone else is footing the bill. HOWEVER. I arrived at 8.50pm to be told at reception "we have a wedding on tonight, did anyone tell you?" "no, they didn't" "oh. Well, they have to finish at... More

Was this review helpful? Yes 5
Stoke-on-Trent, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything was perfect from the food, décor, service and flexibility of the staff to make sure everyone had the best night possible. No request in the planning of the event was refused and even when guest numbers changed, there was no problem. Professional manager and staff made sure everything went without a single hitch. Brilliant!!!!!

Was this review helpful? Yes 2
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you for choosing the Borough Arms hotel to hold your 80th birthday celebrations and for taking the time to compile a review. I am delighted that all our staff were able to cater to your expectations and you feel that we provide a professional service as we all take great pride in offering our guests... More

Newcastle under Lyme, null, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Me and my partner have stayed here for a couple of weeks due to unforeseen circumstances and the hotel staff have been very helpful in ensuring that our needs are accommodated for, all staff are very nice and all offer the help you need if you ask, the hotel itself is clean and tidy with all facilities in good working... More

Was this review helpful? Yes 2
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

May I firstly thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review. It's great to get positive feedback about the hotel, especially the staff who go out of their way to make the business what it is. Hearing that the rooms were clean and comfortable is great news and... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night and enjoyed my stay. Staff are friendly and my room was clean and bed comfortable. Hotel is in an ideal place for access to newcastle and car parking was good. The only slight negative is that the hotel decor is looking old and in need of updating. You do feel you have entered a time... More

Was this review helpful? Yes 5
High Wycombe, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I don't normally leave reviews but felt that this hotel & its staff thoroughly deserve a review. Myself, Partner & 2 year old stayed at the hotel for an evening as a base for a visit to Trentham Monkey Forest. We arrived at the hotel and were allocated room 14, a very spacious room with huge bathroom. Piping hot water... More

Was this review helpful? Yes 5
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not sure this is the same hotel other gave five stars.... The welcome reminded me of those one star motels you get in America with somebody taking money from you behind a grill. No grill here...but felt the same. The room. Once you have opened the door to let some clean air in it gets better. Squeezed past the bed... More

Was this review helpful? Yes 4
Newcastle-under-Lyme, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Clean,nice hotel 10min. from city centre!You can find market verry near.The food it's good,evrybody are verry helpfull!There is parking,for guest and it's free!The buss stop it's near too,or just ask someone on recepcion for tax!i

Was this review helpful? Yes 4
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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
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