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All 6 Newcastle-under-Lyme hotels

Borough Arms Hotel

3.0 of 5 Hotel   |   26 King Street, Newcastle-under-Lyme ST5 1HX, England
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Borough Arms Hotel
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79%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
amanda w Stoke-on-Trent, United Kingdom
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220 people have reviewed this hotel

Traveler rating
    112
    63
    20
    13
    12
See reviews for
68
39
10
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I am currently staying at the Borough Arms hotel.... What excellent staff, so friendly and so polite they cannot do enough for you. The room is very cosy and very clean and it provides all that is needed for a extremely happy and comfortable stay. The quality of the food is excellent and it comes beautifully presented and it is... More

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BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

May I firstly thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review. We take pride in offering our guests an excellent service and an enjoyable stay and i am glad to hear that you had an extremely happy and comfortable stay with us. I am glad you believe that... More

Hove, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff are friendly and professional, the location is really convenient, the bed one of the comfiest hotel beds I've ever slept in and the breakfast terrific. Only the slightly tired decor and some bits of overdue maintenance detract from a fantastic, great value hotel

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

May I firstly thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review. I am so glad to hear that you enjoyed your stay with us and am very happy that you felt our staff were friendly and professional. It is also nice to know that you enjoyed one of... More

Stoke-on-Trent, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a lovely meal at the Borough Arms on Mother's Day. The restaurant was full but the food and service were both faultless. I would recommend the Borough Arms for any occasion - we have had Sunday lunch here many times as well as meals in the bar and it is always very good.

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BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you for choosing The Borough Arms Hotel for your Mother's Day Lunch and for taking the time to compile a review. I am very pleased that you had such a pleasant experience with us once again and that the food and service were both faultless. It gives me great pleasure to hear that you always... More

1 review
5 of 5 stars Reviewed 1 week ago

I recently arranged a party at the Borough Arms Hotel for my parents Diamond Wedding Anniversary. From my initial contact with the receptionist right through to the evening of the party I found every member of staff very polite, helpful and keen to help ensure that the party was a memorable occasion for my parents. I had booked for a... More

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BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you for your recent review on TripAdvisor following your parents' Diamond Wedding celebrations at the hotel. I am delighted that you found all our staff very polite & helpful from your initial contact with the receptionist right through to the evening of the party and that the waitress service was exemplary. I am also happy... More

Newcastle-under-Lyme, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently organized a lunch for 22 ladies at the Borough Arms, it was the first time we had used this venue. Prior to the meal, the hotel provided menus offering a varied selection of dishes, from which guests were able to select dishes for either two or three courses. This allowed me to assemble their requirements and forward them... More

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BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you for choosing The Borough Arms Hotel for your Ladies Reunion Lunch and for taking the time to compile a review. I am very pleased that you all had such a pleasant experience with us and that the quality of the food was excellent and the service you received on the day was friendly and... More

Newcastle, Staffs
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I hired the King's Room for our Golden Wedding Anniversary on 30th March and, although this was also Mothering Sunday and the public restaurant was extremely busy, we received excellent service. From the beginning of our negotiations with Emma, the Events Co-ordinator, nothing was too much trouble and they were prepared to accommodate our dietary needs. The... More

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you for your recent review on TripAdvisor following your Golden Wedding celebrations at the hotel. I am delighted that you and your guests all enjoyed your special day. It is good to know that you received excellent service from your initial enquiry through to your special day. I am glad that you and your guests... More

Huntingdon, United Kingdom
Top Contributor
242 reviews 242 reviews
88 hotel reviews
235 helpful votes 235 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked the Borough Arms for catering event and everything worked very well. The manager was exceptionally helpful throughout the process and on the day all went very well. The food was well received and I think our family was happy with everything. I guess the only thing they could improve was that the bar closed quite early at 10.30.

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

May I firstly thank you for choosing The Borough Arms Hotel and for taking the time to compile a review. I am so glad to hear that the day all went very well and am happy that the staff all looked after you so well and were helpful throughout. It was a pleasure being of service to you and it... More

Stoke-on-Trent, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2014

We returned to The Borough for my dads 90th Birthday celebration along with 27 guests, after having a number of family parties there. Whilst it was a busy Sunday lunchtime all our needs were catered for without exception. Planning the party was made easy by all the staff we spoke to and the day went splendidly. Everyone was treated excellently... More

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you and your family for choosing The Borough Arms Hotel for your Dad's 90th Birthday celebration and for taking the time to compile a review. I am very pleased that you had such a pleasant & friendly experience with us and that all your needs were catered for. I am glad that we were able... More

Top Contributor
58 reviews 58 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 16, 2014

I stayed here for a night as I was working close by the next day. The staff were good and my room clean, with a comfortable bed. But everywhere was a bit dated and the decorations rather tired. However, this is not an expensive place, the meal I had in the bar was good and excellent value as was breakfast.

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

May I firstly thank you for your recent stay at The Borough Arms hotel and for taking the time to compile a review. I am so glad to hear that you enjoyed your stay with us and it is good to know you found the food and service good value during your stay. We take pride in offering our guests... More

Staffordshire
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 12, 2014 via mobile

We are a group of ladies who meet regularly for lunch and looking for somewhere different and were recommended the borough arms it took me right back to my youth it was always regarded as posh we'll it has a touch of faded grandeur about it but the lunch itself was incredible value for money two courses for £8.95 including... More

Was this review helpful? Yes
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

I would like to thank you and your friends for choosing The Borough Arms Hotel for your lunch and for taking the time to compile a review. I am very pleased that you had such a pleasant experience with us and that the food provided was incredible value for money and our service made you feel so welcome. I am... More

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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 6 hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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