A good location and facilities but let down by poor management and poorly trained staff - too busy following their own processes and forgetting about customer experience. Check in was slow and laborious, room was too hot and difficult to control the heating, in contrast the restaurant and bar was so cold even the penguins were shivering - had to... More
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- Also Known As:
- Mercure Wetherby Hotel Wetherby
- Ramada Wetherby
- Wetherby Ramada
- Mercure Wetherby Yorkshire