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Mercure Wetherby

3.0 of 5 Leeds Road, Wetherby LS22 5HE, England
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Mercure Wetherby
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Mercure Wetherby
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Mercure Wetherby
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374 reviews from our community

Traveler rating
    57
    134
    110
    53
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hemel Hempstead, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A good location and facilities but let down by poor management and poorly trained staff - too busy following their own processes and forgetting about customer experience. Check in was slow and laborious, room was too hot and difficult to control the heating, in contrast the restaurant and bar was so cold even the penguins were shivering - had to... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
mark h, General Manager at Mercure Wetherby, responded to this review

Dear Michael L, Thank you for your feedback. Our staff frequently receive positive comments I so it was disappointing to read that your experience fell below expectations. I have passed your feedback to the management staff and they have discussed with their teams in order to ensure that standards are kept high moving forward. Our Maintenance Manager has also investigated... More 

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I visited this hotel for a business trip for a meeting the next morning and the whole place is in need of renovation and the staff need to learn how to write down a wake up call! My phone was playing up so wasn't trusting my phone so I asked for the most basic of hotel service requests 'a wake... More 

Was this review helpful? Yes 4
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for posting your review. An email was send on 10th January. If you would like to discuss in more detail please feel free to contact me 067@op.mercurewetherby@jupiterhotels.co.uk Kind Regards Beata Gornik More 

manchester
Top Contributor
103 reviews 103 reviews
23 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited this hotel at the beginning of December for a 3 night break, we were greeted warmly and courteously with no hassle checking in. Our room was clean, bright and spacious with tea and coffee making facilities. Nice restaurant with an excellent breakfast. My only complaint would have to be that we weren't told that breakfast on the monday... More 

Was this review helpful? Yes
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for posting your review and all your kind comments. I am very pleased that you had a lovely stay and I hope that your next visit will be pleasant as the last one. Kind Regards Beata Gornik More 

Cromer, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night whilst returning grandson to York Uni.(York city traffic horrendous!) The hotel is situated just a few miles down and off the A1 road if travelling South very handily placed. Good and safe parking. The bedrooms are very spacious and well furnished as are the bath/shower rooms. Large comfortable beds ,flat screen t/vs, and drink making equipment... More 

Was this review helpful? Yes
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for sharing your experience. I am pleased that you have an enjoyable stay. Kind Regards Beata Gornik More 

Wales
Contributor
17 reviews 17 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We visited this hotel as part of a 2 night deal, but wasn't massively impressed. We reported a problem with our TV on our second evening and after going out for food we came back to be told that the problem had been resolved - it hadn't! The room itself was basic - would have loved a bath to soak... More 

Was this review helpful? Yes 1
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for posting your review. I am sorry that you haven’t fully enjoyed your evening meal, I have pass on all your comments to the Head Chef to improve where necessary. I have also asked the Food & Beverage Manager to review breakfast procedures to ensure we do cook to order during the quieter time. Thank you... More 

yorkshire
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Once again a fantastic time was had by all our party.Our thanks and best wishes go to all staff for making our stay FAN-TAB-U-LOUS. Planning next year already.Our party seems to get bigger and bigger year by year as the word spreads.Thanks again.Best Regards,David Holdsworth.

Was this review helpful? Yes
mark h, Manager at Mercure Wetherby, responded to this review

Dear Mr Holdsworth, Thank you for sharing your experience and celebrating New Year Eve with us all these years. I am very pleased that you had a fantastic time. I have passed on your comments to all our staff. Thank you again for posting your review and all the best in the new year Kind Regards Beata Gornik More 

Carlisle, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for 2 nights, a Friday and Saturday. We had received am email from Accor about an offer for a 2 night stay in selected Mercure Hotels, with so much towards dinner on the first night, costing from £129. I understand this hotel became a Mercure about 4 years ago, which would explain why the decor... More 

Was this review helpful? Yes 1
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for sharing your experience. We are in the process of updating front of house along with the bedrooms and conference centre. I am pleased to hear that you were not disturbed during the Christmas parties and enjoyed your stay on whole. Kind Regards Beata Gornik More 

Winchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Boxing day at Wetherby is a big race day. Many people like me were arriving around breakfast time ready to book in for that evening and get away for the racing. Staff were very busy with Christmas Day people checking out and having breakfast. That was no problem to the staff - they were geared up to deal with everyone... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 2
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for posting your review. I'm very pleased to read such great comments regarding our staff and that you had an enjoyable stay. Kind Regards Beata Gornik More 

Durham, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here with family and we were given interconnecting rooms. Rooms and reception areas were very clean and welcoming. Great location for Wetherby races and Wetherby town centre. The staff were all very friendly and helpful. Would definately stay here again.

Was this review helpful? Yes
mark h, Manager at Mercure Wetherby, responded to this review

Dear Guest Thank you for taking the time to write a review of your stay at the Mercure Wetherby. I'm pleased to read your kind comments regarding our staff. Kind Regards Beata Gornik More 

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Additional Information about Mercure Wetherby

Address: Leeds Road, Wetherby LS22 5HE, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Wetherby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wetherby 3*
Number of rooms: 103
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Also Known As:
Mercure Wetherby Hotel Wetherby
Ramada Wetherby
Wetherby Ramada
Mercure Wetherby Yorkshire

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