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Hotel class 3.0 of 5
Charlestown Road, Aboyne AB34 5HS, Scotland
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Reviews you can trust

53% Do not recommend
3.0 of 5 stars 45 reviews
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By trip type
All (45)
[ Date ] [ Rating ]
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2 of 5 stars
pedroprest   1 contribution
scotland
Nov 19, 2009 | Trip type: Business, Couples

However. when we arrived we just put our case into our small room that with a quick glanse looked ok we wanted to find somthing to eat , looked at huntly menu did not rock our boat. in fact that is where we went the boat for a lovely dinner. On return to our small room just about to unpack.looked... more

Management response from
OHIML, General Manager

Thank you for your comments, but I am obviously disappointed to hear that you didn’t enjoy your stay here at the Huntly Arms. With regards to your observations please be assured they will be dealt with. Once again I thank you for your comments

Disgusting!
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1 of 5 stars
HallMC   1 contribution
London
Nov 16, 2009 | Trip type: Family

I don't think I have ever stayed in such a digusting hotel! The old decor doesn't matter, but rooms stink of old, stale, I dont know what. They need a really good clean, the bathrooms are disgusting! The windows can be opened, but fall shut as soon as you let go. The cot for our little baby was broken and... more

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4 of 5 stars
Valpet   1 contribution
London
Oct 28, 2009

With a party of 36 friends and relations we spent 3 nights at the Hotel receiving first class attention to our needs, enjoyed the friendly interaction with the Acting Manageress Kate Thornhill and her staff, eat well and found it difficult to fault the effort put into seeing that we were satisfied in all respects in relation to our main... more

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3 of 5 stars
BeachBabe030   5 contributions
Kirkintilloch
Oct 16, 2009 | Trip type: Family

Travelled with husband and son and mother. We had booked a family room for us 3 and a single room for granny. The decor on the way to the rooms was very tired, with flaking paint. Grans room was ok although the small TV was high up and there was no remote control (Presumably you ask for this at reception).... more

Management response from
OHIML, General Manager

Thank you for your comments. The ‘waitress’ in the dining room was actually the Manager. Some of the furniture in your room came from another hotel in the group when this hotel was refurbished in the Autumn of 2007. The parts of the building date back some 400 years and each room is individual. I am endeavoring to address issues...

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2 of 5 stars
gwendolen9   1 contribution
nottingham
Oct 12, 2009 | Trip type: Couples

not enough staff. waited 45 minutes one morning for breakfast.Dinners lacked variety. Same three veg every night,carrots,turnip,cougettes.Manageress insisted these were fresh Scottish vegetables! Waited 15 minutes for someone to serve drinks in the bar. Room was very hot,could not turn radiators off. Yet on same corridor,some rooms could not get heat. The hotel is full of history set in a... more

Management response from
OHIML, General Manager

Thank you for taking the time to write this review. I am glad you think the hotel is in a beautiful location. We are a highland hotel and use locally sourced fresh produce, which we hope is reflected in the menus we offer ; your comment regarding the variety of vegetables has now been addressed. Thank you once again for...

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2 of 5 stars
CRAIGSPERTH   2 contributions
PERTH
Sep 21, 2009 | Trip type: Couples

Spent two nights in the hotel which coincided with a visiting bus party.In itself not a problem but placed a burden on what appeared to be undermanned staff. Both mornings we had to ask for the breakfast buffet to be replenished which was eventually done but seemed to be a bit of a problem. Day two we were half finished... more

Management response from
OHIML, General Manager

I am sorry you visit to the Huntly Arms was not the happy experience I would have hoped. I certainly take all criticism both positive and negative seriously. I cannot comment on your visit as it was not to my knowledge drawn to our attention at the time. However I would like to think that if you were minded to...

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1 of 5 stars
ldeayton   13 contributions
Milton Keynes
Sep 9, 2009 | Trip type: Business

My room floor was lopsided, so the bed was at a slight angle. The TV was old and had no remote. The room was like a sauna and had a disgusting plug in air freshner. The window was difficult to open so no fresh air. The ensuite had an unusual layout - the sink was in the bedroom. water dribbled... more

Management response from
OHIML, General Manager

Thank you for your comments, but I am obviously disappointed to hear that you didn’t enjoy your stay the area of the building you stayed in is part of the original building going back some four hundred years hence the slope in the room. With regards to your other observations be assured they will be dealt with once again I...

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1 of 5 stars
brew5ter   1 contribution
Scotland
Sep 6, 2009 | Trip type: Couples

Online this hotel looks lovely. we were in the area for a wedding. The rooms look nothing like the photos, the waiting staff very rude, bathroom had a sign to say keep shower curtain in bath that would be possible if the supplied shower curtain was long enough to fit in the bath!! Not worth the money for the room,... more

Management response from
OHIML, General Manager

Thank you for your comments as all feedback is taken seriously and helps us to improve the Hotel and the service there in going forward. Obviously I am disappointed that you did not enjoy your stay with us and you felt you couldn’t inform me or my team about your concerns as I can assure you we would have done...

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1 of 5 stars
ian6195   1 contribution
London
Sep 4, 2009 | Trip type: Family
1/1 found this review helpful

We recently stayed at the Huntly Arms, extremley disapointing, most staff were sullen and morose, bedrooms are dated and need to be refurbished by someone who is not colour blind and has a modicum of taste, ensuite bathrooms are a health hazard, no bathmats, nothing to hold onto in the shower, it is an accident waiting to happen, only have... more

Management response from
OHIML, General Manager

As with your letter of complaint sent to Head office I am very disappointed to read your comments on Trip advisor as well, I take on board all your observations and obviously if they had been pointed out at the time we would of done everything possible to improve your stay. For your information the Hotel provides slip mats on...

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5 of 5 stars
ewenred   2 contributions
Scotland
Aug 21, 2009 | Trip type: Business, Solo travel

Staff friendly and very helpfull,food good as was the service great atmosphere in the Pub at night and my room was very comfortable my two night stay represented great value for money and I am now looking forward to my next visit to the Area more

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Huntly Arms Also Known As

  • Huntly Arms Aboyne
  • Huntly Arms Hotel Aboyne
Address: Charlestown Road, Aboyne AB34 5HS, Scotland