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Hotel class 3.0 of 5
Charlestown Road, Aboyne AB34 5HS, Scotland
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Reviews you can trust

53% Do not recommend
3.0 of 5 stars 43 reviews
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By trip type
All (43)
[ Date ] [ Rating ]
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4 of 5 stars
Valpet   1 contribution
London
Oct 28, 2009

With a party of 36 friends and relations we spent 3 nights at the Hotel receiving first class attention to our needs, enjoyed the friendly interaction with the Acting Manageress Kate Thornhill and her staff, eat well and found it difficult to fault the effort put into seeing that we were satisfied in all respects in relation to our main... more

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3 of 5 stars
BeachBabe030   5 contributions
Kirkintilloch
Oct 16, 2009 | Trip type: Family

Travelled with husband and son and mother. We had booked a family room for us 3 and a single room for granny. The decor on the way to the rooms was very tired, with flaking paint. Grans room was ok although the small TV was high up and there was no remote control (Presumably you ask for this at reception).... more

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2 of 5 stars
gwendolen9   1 contribution
nottingham
Oct 12, 2009 | Trip type: Couples

not enough staff. waited 45 minutes one morning for breakfast.Dinners lacked variety. Same three veg every night,carrots,turnip,cougettes.Manageress insisted these were fresh Scottish vegetables! Waited 15 minutes for someone to serve drinks in the bar. Room was very hot,could not turn radiators off. Yet on same corridor,some rooms could not get heat. The hotel is full of history set in a... more

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2 of 5 stars
CRAIGSPERTH   2 contributions
PERTH
Sep 21, 2009 | Trip type: Couples

Spent two nights in the hotel which coincided with a visiting bus party.In itself not a problem but placed a burden on what appeared to be undermanned staff. Both mornings we had to ask for the breakfast buffet to be replenished which was eventually done but seemed to be a bit of a problem. Day two we were half finished... more

Management response from
OHIML, General Manager

I am sorry you visit to the Huntly Arms was not the happy experience I would have hoped. I certainly take all criticism both positive and negative seriously. I cannot comment on your visit as it was not to my knowledge drawn to our attention at the time. However I would like to think that if you were minded to...

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1 of 5 stars
ldeayton   11 contributions
Milton Keynes
Sep 9, 2009 | Trip type: Business

My room floor was lopsided, so the bed was at a slight angle. The TV was old and had no remote. The room was like a sauna and had a disgusting plug in air freshner. The window was difficult to open so no fresh air. The ensuite had an unusual layout - the sink was in the bedroom. water dribbled... more

Management response from
OHIML, General Manager

Thank you for your comments, but I am obviously disappointed to hear that you didn’t enjoy your stay the area of the building you stayed in is part of the original building going back some four hundred years hence the slope in the room. With regards to your other observations be assured they will be dealt with once again I...

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1 of 5 stars
brew5ter   1 contribution
Scotland
Sep 6, 2009 | Trip type: Couples

Online this hotel looks lovely. we were in the area for a wedding. The rooms look nothing like the photos, the waiting staff very rude, bathroom had a sign to say keep shower curtain in bath that would be possible if the supplied shower curtain was long enough to fit in the bath!! Not worth the money for the room,... more

Management response from
OHIML, General Manager

Thank you for your comments as all feedback is taken seriously and helps us to improve the Hotel and the service there in going forward. Obviously I am disappointed that you did not enjoy your stay with us and you felt you couldn’t inform me or my team about your concerns as I can assure you we would have done...

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1 of 5 stars
ian6195   1 contribution
London
Sep 4, 2009 | Trip type: Family
1/1 found this review helpful

We recently stayed at the Huntly Arms, extremley disapointing, most staff were sullen and morose, bedrooms are dated and need to be refurbished by someone who is not colour blind and has a modicum of taste, ensuite bathrooms are a health hazard, no bathmats, nothing to hold onto in the shower, it is an accident waiting to happen, only have... more

Management response from
OHIML, General Manager

As with your letter of complaint sent to Head office I am very disappointed to read your comments on Trip advisor as well, I take on board all your observations and obviously if they had been pointed out at the time we would of done everything possible to improve your stay. For your information the Hotel provides slip mats on...

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5 of 5 stars
ewenred   2 contributions
Scotland
Aug 21, 2009 | Trip type: Solo travel

Staff friendly and very helpfull,food good as was the service great atmosphere in the Pub at night and my room was very comfortable my two night stay represented great value for money and I am now looking forward to my next visit to the Area more

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4 of 5 stars
picassoInverness   1 contribution
inverness
Aug 19, 2009 | Trip type: Couples

reading the last few reviews i can but wonder if we stayed in a different hotel ! Staff were friendly and helpful especially in the dining room. All our meals including breakfast were faultless, great choice and well presented. Our bedroom was more than adequate, old - yes, needs a bit of renovation- yes, but clean and as comfotable as... more

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2 of 5 stars
kevadams   1 contribution
Dundee, Scotland
Aug 15, 2009 | Trip type: Couples

If you have ever been on holiday inside an oven then you will have some idea what it's like to stay at the Huntly Arms. When we decided to open the window to cool down we were we were greeted by the rising cigarette smoke and din from the local youth. After sweating profusely we were delighted to find that... more

Management response from
OHIML, General Manager

Obviously I am very disappointed to read your comments about your stay with us at the Huntly Arms; we do have a couple of areas of the building that from time to time can become hot and it is something we are looking to rectify, Irons are available on request but moving forward we are hoping that all rooms will...

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Huntly Arms Also Known As

  • Huntly Arms Aboyne
  • Huntly Arms Hotel Aboyne
Address: Charlestown Road, Aboyne AB34 5HS, Scotland