I found the quality of service very good, the tea set ie, tea pot etc... was fantastic probably balanced with a superb spout on it, definately the best tea pots I have ever used for pouring a fantastic cup tea. Generally the building is beautiful with marble floors, an antiquated elevator and beautifully arranged settee's, armchair's and tables and chairs... more

Have been with a large tour group to this hotel this week. I was a little apprehensive after reading some reviews but experience has taught me to make up my mind. The decor on entering the hotel was eye catching and gave a classy feel to the place. We were welcomed with tea and coffee which was a nice touch.... more

Although our room was 'ok' others in our party had problems with their beds, rooms etc., and were not happy as their problems were not resolved by the staff. The food was varied and reasonable portions but we had to eat at 6pm every night. This we didn't s enjoy and was not what we would choose. We have been... more

Went on a 5 day break coach holiday to this hotel.The corridors and bedrooms had a smell about them,whether this from the air fresheners on the corridors, it was hard to determine. Our room overlooked the front of the hotel and apart from the poor standard of painting to the ceiling cornice which had been overbrushed onto the woodwork, was... more

I know that this hotel used to be used to house homeless people and young offenders on their road to recovery, so first of all I think it deserves recognition for the improvements it has made and the massive tidy up operation it has undertaken. On first impressions the room was very nice, modern, up to date, even slightly sophisticated... more

We were one of those "tour" people. We stayed one brief night. The room would have been alright if it didn't smell of mildew and the bed didn't squeek at the slightest touch. There was no air, just a desk fan. Windows all over the hotel were fogged up. The bathroom had modern decor but was dirty and the top... more

I have just come back from a stay at the Durrant House Hotel and would recommend it to anyone wanting a reasonably priced hotel with friendly service. The rooms are very comfortable and the breakfast is excellent taken in a lovely dining room. There is a beautiful ballroom with entertainment most nights. The carpark is large so there is never... more

Well, where do I start with rating such an appalling experience? Why didn’t I take notice of the many negative reviews in Tripadvisor? The visit to this hotel is now over two weeks behind us so these comments are not in the heat of the moment, when I am sure that I would have made many off the cuff comments.... more

We arrived in the early evening and where suprised to be dealt with in such a calm manner on an extremely busy night. As the evening contrinued, we settled down to recieve a warm, welcoming Durrant house special home made soup. The room was amazing. Although the hotel seemed to be old fasioned and classic, the room proved to be... more