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All 12 Brockenhurst hotels

The Cloud Hotel

3.0 of 5 Hotel   |   Meerut Road, New Forest National Park, Brockenhurst SO42 7TD, England
Hotel amenities
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  • Reviews (129)
  • Photos (4)
  • Amenities
  • Room tips (28)
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The Cloud Hotel
Ranked #6 of 12 hotels in Brockenhurst
Certificate of Excellence 2014
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129 people have reviewed this hotel

Traveler rating
    84
    23
    12
    3
    7
See reviews for
24
61
4
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Bedford
Top Contributor
79 reviews 79 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed one night here, room didn't have any view (but we did look last minute). But for £130 a night I would have expected a bit better. Also, the room was smallish and a bit rough around the edges. However, the location is excellent!!!! Out the front door onto the New Forest, with ponies walking past the front door.... More

Was this review helpful? Yes 1
Bath, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited the restaurant with a couple of friends to celebrate an 85th Birthday, we were greeted very warmly at reception and shown into a comfortable lounge and served with drinks whilst perusing the lunchtime menu. Although it was extremely busy it seemed no time at all before we were ushered to our beautifully prepared table. The meals although not... More

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Receiving positive reviews from our customers is always so rewarding for my hardworking team of staff and thank you for taking the time to let us know how much you enjoyed your meal at the Cloud Hotel Encore Restaurant. I have passed your kind comments to the staff and I hope we will have the pleasure of welcoming you back... More

Lymington, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked a family meal in the private dining room for 12 in honour of my fathers passing. Nice welcome, with a supervisor at the car park, and a lovely conservatory to await the rest of the party. However, my nephew was confronted regarding the wearing of shorts in the dining room- it was a lunch time, and no one... More

Was this review helpful? Yes 8
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you for your review and I'm disappointed to know you were not happy with your experience. As regards the wearing of shorts in the restaurant we may be considered old fashioned but it is my policy and the standards I require in my restaurant. We are not a takeaway establishment and do not have a takeaway license therefore I... More

Milford on Sea
Contributor
16 reviews 16 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted to celebrate my birthday and wanted good straightforward British cuisine. After checking various sample menus in other hotels on line, we settled for the Cloud Hotel and were not disappointed. The main course of plaice fillets was superb, as was all the meal. They even gave me a birthday card and a sample of chocolates! Only Mandie and... More

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

I'm delighted to know how much you enjoyed your birthday meal and thank you for taking the time to give the Cloud Hotel such a positive review. Your very kind comments have been passed on to the staff and particularly to Mandie and Beata who are both valued members of staff, in fact Mandie has been a member of staff... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Have just returned from a 5 night break at the cloud hotel it was fantastic. The food and service was excellent, staff were so friendly and helpful at all times. The room with forest views was lovely and had everything you could need, the dinner menu changed every night with choice to suit everyone. It was our first visit and... More

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you so much for your excellent review of the Cloud Hotel and I am delighted to know how much you enjoyed your stay. I am sorry I wasn't there to meet you but I am very lucky that I have such a loyal and hardworking team of staff who I know will continue to keep up our standards while... More

Oxford, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 27, 2014

We booked to stay at Cloud Hotel over the late May Bank Holiday weekend, which coincided with my husband's birthday. We'd had a difficult few months with illness and an unexpected bereavement and this was the first opportunity we'd had to get away together. We had initially planned a two night stay but then found there was a special offer... More

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you for your very positive and constructive review. We really do appreciate feedback and I am not only delighted that you enjoyed your stay at the Cloud Hotel but that we were able to move you to another room where you could have a more peaceful stay. It is our aim that all guests are able to unwind and... More

Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 27, 2014

We booked The Cloud Hotel for 46 - extended family and friends - to celebrate my mother's 90th birthday. The food was excellent and enjoyed by all. The owner and her staff were very welcoming and the service was very efficient and non-intrusive. This is a small hotel set in the beautiful New Forest, with views over the open forest.... More

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

As I have expressed in my previous responses I am always delighted to receive such excellent reviews and I really appreciate you taking the time to tell us how much you enjoyed your Mother's 90th birthday celebrations. It was our pleasure to welcome you all. Your very kind comments have been passed on to the staff who like myself appreciate... More

Farnborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 24, 2014

Have just returned from a 5 day break at The Cloud. As ever we were not disappointed. Avril and her staff are always so welcoming and do all in their power to ensure their guests have an enjoyable time! Everyone we met had been visiting the Cloud for many years, which is proof of what a lovely place it is... More

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you for taking the time to give the Cloud Hotel such a positive review and I am delighted to know how much you enjoyed your stay with us and I look forward to welcoming you back sometime in the future. I feel very lucky that I have a great team supporting me who are passionate about customer service and... More

Southampton, United Kingdom
Top Contributor
125 reviews 125 reviews
44 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed May 6, 2014

We part of a party celebrating a Ruby Wedding. We had a great time - parking which can be tight was well organised in a very friendly way. Pre-lunch drinks served and then an excellent lunch. Well served and delicious. We were there until nearly 5.00 but no pressure to leave - the staff just wanted us to enjoy the... More

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

I am so pleased to know how much you all enjoyed your Sunday lunch Ruby Wedding celebrations and my staff and i really appreciate your kind comments. Knowing that our customers have really enjoyed themselves is our greatest reward and I hope we shall have the pleasure of your company again one day.l More

Lymington, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2014

I came with my wife for lunch on Valentines Day. Having dined there before and also experienced Afternoon tea we decided to come again. The special Set lunch that day was excellent. The food was delicious,and very reasonably priced and the service was spot on.We took coffee(which was included in the price) in one of the small lounges overlooking the... More

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

My staff and I are always delighted to know when a customer has enjoyed themselves and appreciate you taking the time to tell us. I look forward to welcoming you back to the Cloud Hotel sometime in the future to enjoy lunch, afternoon tea or even morning coffee. More

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Additional Information about The Cloud Hotel

Address: Meerut Road, New Forest National Park, Brockenhurst SO42 7TD, England
Location: United Kingdom > England > Hampshire > New Forest National Park > Brockenhurst
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cloud Hotel 3*
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest National Park

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style
#1 Best Value Hotel in Brockenhurst #4 Family Hotel in Brockenhurst #4 Romantic Hotel in Brockenhurst
Hotel Class
Official Description (provided by the hotel)
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Number of rooms
18

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