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The Cloud Hotel

Certificate of Excellence
Meerut Road, New Forest National Park, Brockenhurst SO42 7TD, England
The Cloud Hotel
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173 reviews from our community

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Traveler rating
    118
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    14
    4
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (173)
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    (46)
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    (31)
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Bexhill-on-Sea, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Another very pleasant stay in mid July, Our first floor, rear bedroom was peaceful and comfortable. The food as ever was excellent. Lovely to return and find things still up to the high standard by Avril and her friendly staff. We have been visiting for over 20 years on and off and it is still as wonderful and inviting as... More 

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Melbourn, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped at The Cloud while out for a bike ride, we had passed it in the car the previous day and it looked nice. While not the normal clientele as we were dress in cycling type clothes we were made very welcome. The food was very good and the service friendly. Will try to return next time we are... More 

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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you want to pay over the odds or stay in a more modern hotel then this isn't for you. However if you want a clean, friendly, well located hotel with no fuss then this is the place. The friendliest and most helpful proprietor and this is reflected from top down as all the staff including the cleaners have the... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Positive reviews are always well received by us all and we really appreciate you taking the time to tell us how much you enjoyed your stay. We aim to provide our guests with a friendly and comfortable hotel and I'm delighted to know you were well looked after by my loyal staff.I hope I shall have the pleasure of welcoming... More 

Nottingham, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Last minute booking (desperate) but was very pleasantly surprised on arrival. Very friendly staff. Lovely gardens, great location. This hotel has really thought about the extras, magazines in room, toiletries, tea & coffee (& decaf) in room. Comfy beds, up a flight of stairs. (This may cause a problem for some) Shown to room by staff members. Restsurant menu looked... More 

Was this review helpful? Yes 2
tillergirl, Owner at The Cloud Hotel, responded to this review

I look forward to welcoming you back to the Cloud Hotel when you are next in the area and thank you for your excellent review which I have shared with my staff. Reviews like yours reward my staff for all their hard work and they really appreciate you taking the time to show your appreciation. More 

Southampton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

OMG just had 2 nights in this hotel 17 of us had a reunion. This is are second year of meeting up. We all met 3 years ago on a coach trip around New Zealand. We spent 4 weeks together and a lovely group they are. The hotel is the best I have stayed in. Every thing was first class,... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

We loved having you all to stay, you were so much fun and I'm so pleased to know how much you enjoyed your stay with us. Receiving such an excellent review from you is much appreciated by myself and my staff and rewards them for all their hard work. I am lucky to have such a loyal and hardworking team... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 16, 2015

Our second visit to The Cloud and can't fault it at all. Very clean, staff friendly and a great breakfast. The room had recently been decorated and had a great view over the forest. Anyone wishing to eat out in Brockenhurst go for the Queens Head, the other two are either packed or loud. Or go for fish and chips... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

We value every review we receive and really appreciate our guests taking the time to give us their feedback and particularly when the feedback is positive. So I'm delighted to know how much you enjoyed your stay with us and thank you for your review. I hope you will continue to come to the Cloud Hotel and I look forward... More 

banbury
Level Contributor
122 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 15, 2015

I can only report as an average hotel. The staff are very friendly and nothing too much trouble for them. The bedroom we had was small for the price paid. Bar prices above average but it was acceptable. Breakfast wasn't that good but again average which is a pity. It is a nice clean friendly hotel with nice gardens and... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you for your review and I appreciate you taking the time to give us your feedback and I have taken on board your comments. However the charm of the Cloud Hotel is that it is a quiet Country House Hotel in the heart of the New Forest and is not able to provide large bedrooms or lounges as per... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2015

We had a wonderful one night stay in this hotel. We felt welcome the minute we arrived and, indeed, were upgraded to a lovely room on the first floor overlooking the common, from which we could see playful ponies and grazing cows. The evening meal was delicious and we were able to sit in one of the many cosy and... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

It was our pleasure to welcome you to the Cloud Hotel and I'm delighted to know how much you enjoyed your stay with us and hope I shall have the pleasure of your company again one day. My staff join me in thanking you for taking the time to give us such an excellent review. It is always so rewarding... More 

Thirsk, United Kingdom
Level Contributor
103 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 8, 2015

I've been before but this time was for a family birthday celebration. There were twelve of us, gathered and welcomed in one of the lounges before eating in the function room. At all times, the staff were attentive and accommodating - even when delayed significantly by a transport failure. In booking the venue, the eldest of our party had visited... More 

Was this review helpful? Yes 2
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you for your excellent review and I'm delighted to know how much you enjoyed your family lunch with us. I have shared your very kind comments with the staff who really appreciate you taking the time to give them such positive feedback. I hope we shall have the pleasure of welcoming you back to the Cloud Hotel again sometime... More 

London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 29, 2015

We had a relaxing 4 day break with friends at this charming hotel. The staff are so friendly and nothing too much trouble. The breakfast was very good and the evening meals were excellent. Nice ambience with lots of small lounges, conservatory and garden to sit in for afternoon tea or after dinner drinks. Great situation overlooking the green with... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you so much for your excellent review of the Cloud Hotel and I'm delighted to know how much you enjoyed your stay with us. Positive reviews reward my staff for all their hard work and really lift our spirits. We appreciate you taking the time to give us your feedback and hope we will have the pleasure of welcoming... More 

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