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All 12 Brockenhurst hotels

The Cloud Hotel

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3.0 of 5 Hotel   |   Meerut Road, New Forest National Park, Brockenhurst SO42 7TD, England
Hotel amenities
The Cloud Hotel
Ranked #5 of 12 Hotels in Brockenhurst
Certificate of Excellence 2014
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145 reviews from our community

Traveler rating
    96
    26
    12
    4
    7
See reviews for
28
69
4
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Top Contributor
63 reviews 63 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

A lovely small, quaint hotel on the very edge of the New Forest where you can watch the ponies and other wildlife whilst enjoying a fantastic cream tea in front of a blazing fire in the comfort of "your own home". Excellent friendly and helpful service. A little time warp that cocoons from the hustle and bustle of modern living.... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

It is our aim at the Cloud Hotel to provide a place where our guests can unwind and relax and I'm so pleased to know that you were comfortable and enjoyed your stay with us. My staff join me in wishing you a very happy Christmas and I hope we shall have the pleasure of welcoming you back to the... More 

Camberley, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 10, 2014

Having read many reviews on this hotel we were unsure what we were going to come across. We are so glad we made the decision to go there. All we wanted was a bed and dinner after a hard days cycle. When we got there we were offered complimentary tea which went well with the scones and cream we ordered.... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

I'm delighted that you chose to stay with us and that you were not disappointed. Although just a small hotel we aim to give 5 star service and I am very lucky to have such a loyal and hardworking team who I am very proud of. Your very kind comments have been passed on to them and I hope we... More 

Uckfield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

This has been our fifth stay at this lovely hotel., its always a real pleasure to return and be welcomed by the same friendly staff and the complimentary tea and biscuits on arrival after a long journey are most welcome. The evening meals are wonderful and there is always a good choice, well presented and beautifully cooked. Breakfasts too are... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Welcoming the same guests back to the hotel year after year always gives my staff and myself great pleasure and we are delighted to know how much you enjoyed your stay with us recently. Thank you for taking the time to give the Cloud Hotel such a positive review and I hope we shall have the pleasure of your company... More 

Swansea, United Kingdom
1 review
5 of 5 stars Reviewed October 20, 2014

Having just returned from a 4 night stay we feel that we must say what a lovely place this is to stay. All the staff are very helpful and go out of their way to make your stay enjoyable. The service in the restaurant is excellent and the food is first class. Our room including the bed was warm and... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

It was our pleasure to welcome you to the Cloud Hotel and I really do appreciate such positive feedback and many thanks for letting us know how much you enjoyed your stay. I have passed your kind comments on to the staff who also appreciate you taking the time to thank them. We look forward to welcoming you back to... More 

Newbury, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 12, 2014

The staff were lovely, friendly and extremely helpful but they are let down by the hotel itself. It's tired and requires significant updating for younger clientele. Our room was extremely hot and the bed was the worst I have ever slept in for comfort, along with the heat in the room and sounds of the trains at night we did... More 

Was this review helpful? Yes 5
tillergirl, Owner at The Cloud Hotel, responded to this review

Although I always appreciate genuine feedback there are times when I feel I have the right to respond to a negative review with my feedback. In the 39 years that I have owned the hotel I have never had a guest mention that they have been disturbed by the trains, they are over a mile away! I am sorry you... More 

Bournemouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 9, 2014

I visited the Cloud Hotel for lunch on two separate occasions in the past week. Both times we enjoyed a personal welcome, excellent service, a menu with plenty to choose from and excellent food to enjoy in a pleasant and civilized environment. The hotel provides an excellent environment in which to enjoy a relaxed meal. There is an excellent chef... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Receiving such an excellent review is a real accolade for my staff who all work so hard and I am delighted to have welcomed you to the Cloud Hotel twice this week and to know how much you have enjoyed yourself on both occasions. I have shared your lovely comments with my staff who like myself appreciate you taking the... More 

New Forest, UK
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 30, 2014

Thank you so much for the friendly welcome and excellent service at my sisters 50th. The food choice was also excellent and we very much enjoyed the whole meal. Another place locally to put on our list of 'lets visit again' Such a quite corner off the main Lyndhurst Road - a hidden gem.

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

Thank you so much for giving the Cloud Hotel such a good review and I loved your description of it as a 'hidden gem'! Now you have found us I look forward to welcoming you back sometime in the future. I have passed your kind comments onto the staff who like myself appreciate you taking the time to give us... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 15, 2014

Fabulous stay, couldn't fault anything. Great service, food & a comfy delightful room. The owner, Avril Owton was charming & very welcoming with champagne on our first evening. Special mention to Alison & Mandy, good fun & nothing was to much trouble to them, took great care of us. Dee on Reception, was terrific. The only criticism I have is... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

It was our pleasure to have you to stay with us and i hope you enjoy the rest of your stay in England. I'm delighted to know how much you enjoyed your stay at the Cloud and I have passed your comments on to the staff who like myself appreciate you giving them such lovely feedback. Your comments re Tony... More 

Alfreton, United Kingdom
Top Contributor
61 reviews 61 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 9, 2014

This is a wonderful place. We stayed there for 5 nights. It is a luxury place with rooms that are comfortable, very clean and tidy. The meal were superb,of a very high standard and great choice. The staff are very helpful and friendly. The hotel is ideally situated for exploring and walking in the New Forest area. My cousins came... More 

Was this review helpful? Yes 1
tillergirl, Owner at The Cloud Hotel, responded to this review

It really lifts our spirits when we receive such excellent reviews and thank you for taking the trouble to let us know how much you enjoyed your 5 day break with us. I look forward to welcoming you back to the Cloud Hotel again one day to enjoy our hospitality and the surrounding areas. More 

Nottingham, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 26, 2014

We'd been staying with friends & wanted to treat then to lunch, they suggested the Cloud. What a lovely hotel, the situation couldn't be improved, lovely views over the Forest. The whole hotel reeked relaxation & comfort. Drinks were immediately brought to us so we had time to decide on our meal. The menu was varied & interesting. The dining... More 

Was this review helpful? Yes
tillergirl, Owner at The Cloud Hotel, responded to this review

Your feedback has been very much appreciated by myself and my staff and thank you for letting us know how much you enjoyed your experience at the Cloud Hotel and I hope we shall have the pleasure of your company again one day. More 

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Additional Information about The Cloud Hotel

Address: Meerut Road, New Forest National Park, Brockenhurst SO42 7TD, England
Location: United Kingdom > England > Hampshire > New Forest National Park > Brockenhurst
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest National Park
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst

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