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All 12 Brockenhurst hotels

New Park Manor

3.0 of 5 Hotel   |   Lyndhurst Road, New Forest National Park, Brockenhurst SO42 7QH, England
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Ranked #8 of 12 Hotels in Brockenhurst
A recent review
3 of 5 stars reviewed 2 days ago
claireus Bristol, United Kingdom
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358 reviews from our community

Traveler rating
    206
    81
    38
    22
    11
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163
100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked this hotel because we've previously stayed at Fowey Hall hotel which is it's sister company and we expected the same standard....however we felt quite disappointed. We travelled with our two year old daughter who loved it...The Den crèche provided her with lots of activities and allowed my husband and I to spend some adult time relaxing in the... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel markets itself as a luxury family hotel but it's not a 4 or 5-star hotel. There was lack of amenities like slippers, bath mats (!! for a family hotel this is unacceptable), robes were threadbare, room needed re-decorating, carpets need cleaning or replacement, staff was hugely inconsistent (1 breakfast order took 40 mins to come out, waters were... More

Was this review helpful? Yes 14
Devonport, United Kingdom
1 review
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We really wanted a relaxing 'luxury' spa few nights away, to be honest there was nothing relaxing or luxury about this place.it is old and tired with limited areas of sitting and relaxing. It is designed 100% for children so don't stay unless you have family as it's very noisey with screaming babies. The spa sauna and hot tub were... More

Was this review helpful? Yes 17
David K, General Manager at New Park Manor, responded to this review

Thank you fro your review, Im sorry that you did not know that we cater for families, we do try our best with our marketing and being a part of Luxury Family Hotels does play a large part of our marketing strategy. I would like to assure you any marks on walls have been removed and hope that it did... More

Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It was the friendly welcome, the laid-back, yet professional attitude that made our stay so comfortable. At first I thought the atmosphere was a little guarded but actually I realised that everyone is very focussed on making your stay a pleasure. Sometimes the service was a little slow in the Restaurant but that can be forgiven when you consider that... More

Was this review helpful? Yes
David K, General Manager at New Park Manor, responded to this review

Thank you for such a great review of New Park Manor! Jerry, our resident cockapoo is very welcoming isn't he?! Im so pleased that your daughter enjoyed the stay as much as you did, we have great facilities and a great team so Im pleased that you mentioned them, as they are! We look forward to welcoming you back very... More

London, United Kingdom
2 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here in January with friends and were very impressed with the hotel and recommended it to my extended family for us to go for a weekend away with the family. We were very disappointed with the service, particularly in the restaurant. On the first night we were over three hours in the restaurant due to the lack of... More

Was this review helpful? Yes 14
David K, General Manager at New Park Manor, responded to this review

Thank you fro taking the time to write your review of New Park Manor, Im so sorry that restaurant service did not match your expectations, or the rest of the hotel. On a brighter note, we have appointed an excellent new Food and Beverage Manager who has already started to make a positive difference in that department. Im sure that... More

London, England, United Kingdom
2 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm not one to spoil a holiday by finding complaints but it was hard to ignore the very many disappointments on our visit. I think it's only right to publish the main ones as we paid a lot to stay here it's only fair to warn others considering a visit. 1) There was a dead mouse in the outdoor pool... More

Was this review helpful? Yes 16
David K, General Manager at New Park Manor, responded to this review

thank you for you review and Im so sorry that we did not live up to our usual high standards during your stay. It is never easy to solve issues through publicly but I call you to discuss privately if that's ok. It certainly appears that there are issues that we can solve this way. Please accept my apologies for... More

Liverpool
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The staff are very friendly and helpful but the room was a bit tatty, a bit cold and the entire place needs decorating. The menu is limited and the restaurant is a little bit Faulty Towers. We probably wanted more from this trip as it was my partners birthday but we definitely expected more.

Was this review helpful? Yes 20
David K, General Manager at New Park Manor, responded to this review

Thank you for taking the time to write your review and Im so sorry that you felt the restaurant service was not up to our usual high standards. we have recently made an excellent appointment of a new Food and Beverage Manager who, we are sure will continue the excellent work we are constantly doing on our standards of service... More

Top Contributor
65 reviews 65 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As an extended family we spent a long weekend here. We had 3 children with us ranging in age from 11 months to 3 years. The hotel caters very well for children. Apart from the lounge which is more of an area for adults, there are shelves and baskets with books and toys for children of all ages. On the... More

Was this review helpful? Yes 7
David K, General Manager at New Park Manor, responded to this review

Thank you so much for taking the time to write such a detailed review of New Park Manor. Im sorry that we did not live up to our usual very standards during your stay, we are constantly working on our service standards and we are sure that our hard work will be rewarded by families seeing the constant improvements we... More

Southampton, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here a few weeks ago and our room wasn't ready, but the receptionist on duty was very helpful in that she offered to keep our suitcases safe for us and explained that we were welcome to use the facilities in the hotel whilst we were waiting. We even got a tour around the hotel and shown where everything was.... More

Was this review helpful? Yes 1
David K, General Manager at New Park Manor, responded to this review

Hi there form New Park. Thank you so much for taking the time to write such a great review! The team and I are delighted that you enjoyed your stay so much and made the most of the facilities. You're right that there is so much to do for families here, and it looks like you did most of it!... More

London
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

What chance does a hotel have if you complain about the terrible service to the manager, who then takes your breakfast order and misses three of the orders off the list and does not even apologise. I should have guessed this was a badly run hotel when the letter of confirmation gave the wrong dates we booked, but put right... More

Was this review helpful? Yes 20
David K, General Manager at New Park Manor, responded to this review

Thank you for taking the time write you review on this site. Clearly I was disappointed to read that we did not match your expectations during your stay. I was also disappointed to read your review following our conversation during your stay. Just a quick note, following the printer error for your breakfast order which I took, as soon as... More

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Additional Information about New Park Manor

Address: Lyndhurst Road, New Forest National Park, Brockenhurst SO42 7QH, England
Location: United Kingdom > England > Hampshire > New Forest National Park > Brockenhurst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — New Park Manor 3*
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Also Known As:
New Park Manor Hotel Brockenhurst
Country Hotel Brockenhurst
Country Hotel New Park Manor
New Park Manor Brockenhurst, New Forest National Park

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