The moment we arrived at the Reception desk we were greeted as old friends by the Duty Manager (we do come here regularly). Staff appeared from everywhere and our luggage was transported up to our room. We were here for our wedding and had chosen a spacious first floor corner room with four-poster bed. Everything was perfect, oceans of fluffy... more

The Balmer Lawn is a great hotel with a caring staff that go out of there way to help!!! I cannot see why people are moaning. My sister was getting married in the area and booked 'another' local hotel for her wedding night. When she arrived, she called me in tears. The hotel she booked was appalling. I called the... more

We held my 50th Birthday Party in the Savernake Room at Balmer Lawn - 30 plus people of all ages (friends and family). Approx 20 people also stayed the night. From start to finish the staff at Balmer Lawn made it really easy for us - very accommodating, flexible and willing to do whatever we needed. Great service, close attention... more

Decided to visit this hotel on a whim, and the manager dropped the rack rate by a third within a minute of being on the phone as there was no way we would pay the extortionate rack rate . The staff were really friendly and helpful but the hotel does appear to be quite run down. I admittedly was miffed... more

Just got back from a 2 night weekend break at Balmer Lawn and I have to say I'm extremely disappointed with the rooms. This was our first weekend away together and my new boyfriend paid £215 per night for a four poster bedroom to make it extra special...I didn't want to complain much for not to upset him but he... more

Positives; Nice location and ideal for getting into the forest, friendly staff. Negatives; Tired bedroom and public rooms, the whole feel is a hotel that is tired and should not be 4 star, I am not a snob but having stayed in number of nice hotels I have been in better 2 star ones, room was over priced, we were... more

This was my second stay at the Balmer Lawn. Previously, I stayed in a ‘Four Poster’ room but took my chances and booked a standard double and wish I hadn’t. If you’re going to stay at this hotel, I wouldn’t recommend the standard rooms as the room and bed sizes are far too small considering the 4 star status. Go... more

Good points...staff friendly & helpful. Public areas comfortable. Bad points...room...standard double £150 per night...rubbish...don't know what the smell was but unpleasant.. Poorly designed, furnished from a car boot. Arrived at check in time 1400, unable to book on site dining. Whenever I stay in a room like this I wonder what foreign visitors, particularly those from the Far East think... more

Our evening meal in the restaurant was good and the sevice was excellent. However I have to agree with other reviews, the rooms are decidedly tatty (for the money). Breakfast was very busy and I had to wait a long time for bacon, but I would like to add that we thought the the staff were very helpful and freindly... more