Arrived at the hotel, No one at the reception desk, Got the keys for our room, When we walked in, We couldn't believe the state of room, The walls were dirty, The bed looked disgusting, Especially the brown fleece blankets! The toilet pan was covered in urine, There was no ceiling above the cubicle. When we went down to complain,...
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Please be assured that we do take your comments most seriously and I have now discussed your experiencess' with our Duty Manager, Housekeeper and Head Chef. Thankyou for taking the time to give us your constructive comments as these will help us with our staff training and continued improvements. I am sorry on this occasion that we were unable to...