Having stayed here on numerous occasions, I am seriously concerned with the number of bad reviews. My personal view is that a lot of them are racially motivated by people who have not actually stayed there. I agree it is not the Ritz, or even a Premier Inn, but for the price I get a clean room with en-suite facilities,... More

this has got to be the best value in the south west honest and reliable staff good rtea and coffee facilities free of charge sat tv in all rooms eve meal if required is very good value with ample portions sky sports in friendly bar cinema next door to hotel practically within 5 mins of shops amenities and rail free... More

I recently stayed in the pines on business for two weeks and was very satisfied with the experience. At £25 per night for an en suite room, the pines is as much as 50% cheaper than the other hotels in the surrounding area. The rooms are simple and relatively small, but contain everything you would need, including tea and coffee,... More

Booked to stay here after looking on their website, most other places in the area were booked up, first thoughts were it looks cheap and cheerful, how wrong could I be! more like cheap and dreadful! The Pines is a disgusting filthy place, which I would not recommend to anyone!

Without doubt the worst place I have ever stayed in my life. Everything was dirty from the carpet to the beds and especially the bathroom. The pillows were stained and the room door didn't lock from the inside. The room smelled of stale urine. Unapproachable staff who answered the intercom with "what do you want". The place was so dirty... More

Horrific, to call this place filthy is an understatement. The rooms were dirty, smelly and quite obviously the bedding hadn't been changed from the guests before us. There was only one pillow on the double and for a family of 4 we were provided with only 2 hand towels for our over night stay. The plastic tumblers next to the... More

Just to advise you dont really get this a b&b just because is cheap. Just put more money and get better hotel than the pines. We got room number 1 on the ground floor and I am sure he didnt clean this room for a few months!!! Carpet wasnt clean if you open wardrobe smell is coming out. In the... More

This is one of the worst places i have stayed at in my life! I have travelled quite a bit, and i have been to some really good places and some not so good. But Pines in Chippenham is the Worst!! I stayed here for almost one week, they never changed the bed sheets once. When i asked for breakfast... More

Stayed here with friends for a weekend out of London, everything was fine. The rooms were clean, and provided with tea and coffee, TV and plenty of storage. I personally found the bed a bit hard and didn't sleep well but our room was quiet despite facing the road. A short walk to Chippenham High street and the railway station.... More