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All 20 Gateshead hotels

Premier Inn - Newcastle (Metro Centre)

Derwent Haugh Road | Swalwell, Gateshead NE16 3BL, England
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Premier Inn - Newcastle (Metro Centre)
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Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
85eddie77 Edinburgh, United Kingdom
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265 reviews from our community

Traveler rating
    119
    106
    21
    10
    9
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91
77
7
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Didcot, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed in room 56 on the second floor. The mattress was horrendously worn, bumpy, noisy and the bed linen quite smelly like an used runner t-shirt! However, I have to say this was the first time this happened to me in a Premier Inn.

Review collected in partnership with premierinn.com

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WhitbreadHotels, Oline customer service at Premier Inn - Newcastle (Metro Centre), responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please... More

Edinburgh, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Needs a freshen up........ looking tired !!! Poor food in restaurant very cold and didn't look great. Fan in toilet very noisy could not put it on at night as it would wake the hotel up !! Free Wi-Fi would be a bonus and if it was I didn't know.

Review collected in partnership with premierinn.com

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Thornaby, England, United Kingdom
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a Saturday night for one night. If your coming by train, it's a bus ride from the Metro Centre, then a short walk. Nice clean room, nice deep bath, Very comfy bed. Next door is an all you can eat restaurant, ideal for tea or breakfast, not bad price's. All in all, decent hotel for a weekend

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Edinburgh, United Kingdom
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night at this location, my wife and I are regular Premier Inn users would not go past them. Premier Inn Metro Centre is clean as all PI's are but it just lacks something, it probably needs a good refresh, was a bit stuffy & hot but in saying that we would use it again if we needed to... More

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Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

after watching hull city play newcastle stayed herewith my daughter and grand kids very comfortable,very friendly staff espcially receptionist.good breakfast .visited bemish museum next day only 20 min away

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Bedford, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Good friendly service, staff on the ball and willing to inform about the locality. Accomodation clean and fresh, with contemporary modern decoration, lighting and bed linen. Hotel in a good location and easy to find with good parking.

Review collected in partnership with premierinn.com

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East Kilbride
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this Premier in as nearest I could get to visit the Metro Centre, and must say that it was one of the best sleeps I have had, with a comfy bed, and very pleasant and friendly staff, also the Taybarn Restaurant next door very good value for money with all you can eat, at breakfast and dinner, for a... More

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Cambridge, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

I have stayed in many Premier Inns as they provide affordable stay with comfortable beds and ensuite facilities. This hotel provides all these but the rooms didn't have much in the way of furniture and the decor needed refreshing. The bed was comfortable and the sheets and towels clean and fresh. The staff were friendly and helpful and breakfast excellent,... More

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Broxburn, United Kingdom
1 review
2 of 5 stars Reviewed 5 weeks ago

The hotel is in Gateshead at the River Tyne and close to Metro Centre. Our room smelled of cigarette smoke and we had to move rooms. The restaurant is Taybarns and was a buffet. Service is poor and the restaurant is really noisy and was not clean. I would not recommend eating dinner there and will not stay in a... More

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn - Newcastle (Metro Centre), responded to this review

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by... More

2 reviews
5 of 5 stars Reviewed September 17, 2014

We stayed here for three nights and the room was very clean and comfortable with black out curtains, triple glazed windows and an extra fan to keep the room cool. The staff were all really friendly and the location was quiet and easy to get to. We stayed at the nearby travelodge but the premier inn was better and only... More

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Additional Information about Premier Inn - Newcastle (Metro Centre)

Address: Derwent Haugh Road | Swalwell, Gateshead NE16 3BL, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $
Number of rooms: 72
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Also Known As:
Premier Inn Newcastle (Metro Centre) Hotel Gateshead
Premier Inn Gateshead
Hotel Style
#3 Family Hotel in Gateshead #4 Romantic Hotel in Gateshead

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