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All 20 Gateshead hotels

Hilton Newcastle Gateshead

4.0 of 5 Hotel   |   Bottle Bank, Gateshead NE8 2AR, England
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Ranked #11 of 20 Hotels in Gateshead
A recent review
4 of 5 stars reviewed yesterday
Christopher M
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1,426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stay here on Saturday 15th November, the hotel was really busy as we were attending an awards night, the check in was trouble free and within 5 minutes we were in our room. The room was immaculately presented as expected from a Hilton hotel, had some afternoon drinks in the bar, all the staff were friendly and polite. The awards... More

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Newcastle
Contributor
15 reviews 15 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night, had a lovely twin room overlooking Tyne Bridge even though it was a last minute booking. Room was spacious, clean and had everything we needed, including comfortable beds and curtains that made the room pitch black, allowing a lovely lie in. It's a lovely walk over any of the bridges up into Newcastle City centre,... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear JulesH066 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations. We have shared your comments regarding the Spa with their manager as it is operated independently of the hotel. We have asked... More

Morpeth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I was expecting a high standard as I have had in other Hilton stays. The room had a great view, but facilities , particularly the fridge were very poor. The evening meal was just about acceptable, but nothing special. Wine had to be replaced with the house wine. Spa and swimming pool were disappointing , very small and clearly inadequate... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Denise O Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations. Please accept our apologies for this and be assured that your comments will be shared with our entire team. We do... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Just back from a weekend away with 2 friends & had a good time. Room was spacious & beds comfy, even the sofa bed I slept on. Bathroom was very clean but wish we could say the same for the carpet which was badly stained. Breakfast had a good variety but the hot food was certainly not hot, not even... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Jane C Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We do pride ourselves on our service offered to our guests and your encounter with us is certainly not indicative of our usual normal high standards. To this end your comments have been shared with our Head... More

Wirral, England
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Located almost riverside but on the opposite side of the Tyne to Newcastle. It is only a 10 minute walk over any of several interesting bridges (including the Millenium Bridge) into the centre. The views of the bridges and over the river are excellent and in the evening,with the Millenium Bridge lit by constantly changing colours, it is really something.... More

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear pandiposta , Many thanks for your recent review , I am glad you enjoy the Hilton Newcastle Gateshead in the main , But I would like to thank you for the points you raise which you feel could help improve the hotel this feedback is always useful and helps us improve our service , We hope to see you... More

Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here using the spa pagckage deal. We arrived early and had drinks in the bar which was lovely. When our room was ready we discovered there were no slippers and robes as stated on my booking confirmation. I called reception and these were brought up to us immediately. The customer service was excellent throughout, friendly staffs who were... More

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear lisa362002 , Thank you for your recent review I am so glad you enjoyed your recent stay thank you for your very kind comments and we very much look forward to seeing you at the Hilton Newcastle Gateshead in the future . Kind Regards Andrew . More

NorthEast UK
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed for a weekend in the Hilton Newcastle Gateshead. The hotel was clean, quiet and comfortable. Great view of the river and bridges from the room. All staff were helpful and polite and gave good service. The breakfast was enjoyable with plenty of choice. My only slight negative would be that the rooms seem fairly standard- very similar to... More

Review collected in partnership with Hilton Hotels & Resorts

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear Spark78 , Many thanks for your recent review and I am glad you enjoyed the hotel We appreciate your feedback about the bedrooms we do have a plan to improve our bedroom stock , once again many thanks . Kind Regards Andrew . More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Modern facilities, quick lifts, nice staff, good breakfast and...they put on a good meal and evening function attended by 400 diners. Parking a bit of an expensive add-on at £12 a night, but it was secure and served by the lifts.

Review collected in partnership with Hilton Hotels & Resorts

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear SethWilde , Many thanks for your recent review I am so happy to hear you enjoyed your stay and the function you attended Also thank you for your feedback about the car park we try to keep the charges as fair as possible for our guests . Kind Regards Andrew . More

Ness, Cheshire
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from an all too short overnight stay - our first experience of Newcastle/Gateshead. The location of the hotel is fantastic with panoramic views of the iconic Tyne bridge, indeed of all of the bridges as the cityscape opens all around. Having driven over 4 hours the welcome given by Claire on reception was excellent, having a... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Director-Ness_Gdns Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel and that you were well looked after by our team members, especially by Claire and Jeanette. We look forward to being able to welcome you... More

Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I absolutely love this hotel! It is by far one of the best that I've stayed in! From the moment you walk in through the door it feels like home from home! The staff are exceptionally friendly and cannot do enough to ensure that your stay is enjoyable. What made the stay even more enjoyable was the view from the... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear wemi79 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive Office More

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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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