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All 20 Gateshead hotels

Hilton Newcastle Gateshead

4.0 of 5 Hotel   |   Bottle Bank, Gateshead NE8 2AR, England
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Hilton Newcastle Gateshead
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Ranked #11 of 20 Hotels in Gateshead
A recent review
4 of 5 stars reviewed 2 days ago
Emma J Consett, England, United Kingdom
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1,430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Consett, England, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was my third time at the Hilton and i can't fault the place. We had booked an executive twin room and arrived a little early to check in but we were allowed to use the executive bar whilst we waited for our room. Reception even brought up our key when I was ready, which little touches like that are... More

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Galashiels, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Me and my hubby were booked here for a weekend - we booked over a year ago due to buying tickets for a concert at the Metroarena for the Sunday evening. On arrival we were checked in fairly quickly and given a lovely room overlooking the Tyne Bridge - spectacular at night and lovely on a sunny day. However, the... More

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aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Good hotel and location with excellent views of Tyne Bridge and Newcastle Quayside area. Very close to amenities, excellent Indian Restaurant (Ravel) just 150m away. Very close to Sage concert venue, Baltic art gallery, NewcastleGateshead Millenium Bridge. I will stay here again in a few months time.

Review collected in partnership with Hilton Hotels & Resorts

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Manchester, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Reception area and bar area is clean and spacious. Rooms very tired and bathroom not clean. Carpet dirty and stained. Check out didn't even ask how stay was and told me I had paid in full on arrival. Car park should have been £12 but charged me £13. Disappointing

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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stay here on Saturday 15th November, the hotel was really busy as we were attending an awards night, the check in was trouble free and within 5 minutes we were in our room. The room was immaculately presented as expected from a Hilton hotel, had some afternoon drinks in the bar, all the staff were friendly and polite. The awards... More

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Newcastle
Contributor
15 reviews 15 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night, had a lovely twin room overlooking Tyne Bridge even though it was a last minute booking. Room was spacious, clean and had everything we needed, including comfortable beds and curtains that made the room pitch black, allowing a lovely lie in. It's a lovely walk over any of the bridges up into Newcastle City centre,... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear JulesH066 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations. We have shared your comments regarding the Spa with their manager as it is operated independently of the hotel. We have asked... More

Morpeth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I was expecting a high standard as I have had in other Hilton stays. The room had a great view, but facilities , particularly the fridge were very poor. The evening meal was just about acceptable, but nothing special. Wine had to be replaced with the house wine. Spa and swimming pool were disappointing , very small and clearly inadequate... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Denise O Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations. Please accept our apologies for this and be assured that your comments will be shared with our entire team. We do... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just back from a weekend away with 2 friends & had a good time. Room was spacious & beds comfy, even the sofa bed I slept on. Bathroom was very clean but wish we could say the same for the carpet which was badly stained. Breakfast had a good variety but the hot food was certainly not hot, not even... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Jane C Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We do pride ourselves on our service offered to our guests and your encounter with us is certainly not indicative of our usual normal high standards. To this end your comments have been shared with our Head... More

Wirral, England
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Located almost riverside but on the opposite side of the Tyne to Newcastle. It is only a 10 minute walk over any of several interesting bridges (including the Millenium Bridge) into the centre. The views of the bridges and over the river are excellent and in the evening,with the Millenium Bridge lit by constantly changing colours, it is really something.... More

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear pandiposta , Many thanks for your recent review , I am glad you enjoy the Hilton Newcastle Gateshead in the main , But I would like to thank you for the points you raise which you feel could help improve the hotel this feedback is always useful and helps us improve our service , We hope to see you... More

Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here using the spa pagckage deal. We arrived early and had drinks in the bar which was lovely. When our room was ready we discovered there were no slippers and robes as stated on my booking confirmation. I called reception and these were brought up to us immediately. The customer service was excellent throughout, friendly staffs who were... More

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Andrew6287, Front Office Manager at Hilton Newcastle Gateshead, responded to this review

Dear lisa362002 , Thank you for your recent review I am so glad you enjoyed your recent stay thank you for your very kind comments and we very much look forward to seeing you at the Hilton Newcastle Gateshead in the future . Kind Regards Andrew . More

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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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