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Hilton Newcastle Gateshead

4.0 of 5
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Bottle Bank, Gateshead NE8 2AR, England
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Hilton Newcastle Gateshead
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Ranked #10 of 20 Hotels in Gateshead
A recent review
5 of 5 stars reviewed yesterday
MichelleAyres Barnsley, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barnsley, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived around 12.30pm and asked about checking in early, We were able to do this as some rooms had just become ready and there was no extra charge for this which was great. Very friendly at reception and had also been given a river view at no extra charge, I booked this hotel direct with Hilton and got exactly the... More 

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UK
Top Contributor
50 reviews 50 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

We generally had a good experience staying at this hotel; nice enough, though a bit tired room overlooking the river, decent gym, a small pool. The hotel is close enough to walk to town (or £5 taxi ride from the hotel, if you can't be bothered). All in all - your standard business Hilton. However, our disappointment was with the... More 

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Erskine, Renfrewshire
Top Contributor
57 reviews 57 reviews
33 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I spent one night (a Saturday) here with my wife in Mid-May. In the interests of transparency , I am a Hilton Honors member which is the reason I booked the hotel. (It was my first visit). The hotel is a very modern building situated right on the River Tyne about 50 yards from the Tyne Bridge, on the Gateshead... More 

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Brighton
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a one night stay whilst on business in Newcastle. The hotel was clean, presentable and the staff were friendly and welcoming. I stayed in a deluxe double which was spacious and the bed was comfortable. The breakfast buffet had a wide choice and the staff were great - keeping the buffet open for my colleague who arrived 15... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear GEORGEBEST99 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, however disappointed to read that you had problems with obtaining the wifi code. I will bring this to the attention of my Front of House... More 

uk
Top Contributor
83 reviews 83 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is lovely very well located with an easy short walk to the city centre.On arrival the guy on reception was poor giving the impression I was disturbing him we were a little early and wanted to leave the car and go out,he could have been more welcoming he did not give a very good first impression of the... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear anancy1 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, but sorry to learn of your disappointing arrival experience. I will certainly share your feedback with my Front of House Manager in order for him... More 

Durham
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in a room with a view of the Tyne including High Level Bridge, Swing Bridge and also the Tyne Bridge. The air conditioning was efficient and provided a soothing background noise for light sleepers like me. We had the the use of the Executive Lounge which was ideal as a meeting place for the other family members staying... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear riteimage Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, but sorry to read that you were disturbed by noise during your meal. Thank you for your kind comments regarding the team who suggested taking... More 

Newcastle, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

If you are looking for a relaxing/fun/quality bar for a drink at the end of a day then go into town, do not use the Hilton Bar. It's miserable experience and quite depressing, it has no ambiance, the quality of service and presentation of drinks is very low quality. It is really a missed opportunity as the view of the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Richard K Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead, even when it is not the kind of review we would like to have as feedback from our guests enable us to continually improve and exceed our standards. I was obviously disappointed to read that you did not enjoy... More 

norwich
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed 1 night recently....Staff Great....lovely Trainee girl on the front desk when we checked in, got in a bit of a muddle (someone else was paying for my room, she hadn't read the notes in the booking!!) anyways got that sorted in the end, nice comfortable rooms as well, great bar area and breakfast was great....One criticism...£12 for parking even... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear chris b Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed the majority of your time at the hotel, however do note your comments regarding parking and the ticket machine. Please accept my apologies for the breakdown in communication regarding... More 

Top Contributor
100 reviews 100 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

EXCELLENT Hotel located in a central part of town, yet it is far enough away to permit a peaceful rest away from the hustle and bustle of a busy city. The first thing that you will notice in this hidden gem of a hotel is that it is VERY clean and spacious! The housekeeping staff does an incredible job of... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Duck1963 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and to read your very kind comments regarding Adam - I am very proud of him and my entire team. I look forward to being... More 

Newcastle
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night. Cost to park in the hotel car park, as we expected. Staff were friendly and very welcoming, room clean and spacious with a great view. Perfect location to get into Newcastle, a simple walk over the bridge or a quick taxi ride and you're in the centre. Would stop here again.

Was this review helpful? Yes 2
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Eisiam Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Martin Robinson General... More 

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