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Hilton Newcastle Gateshead

4.0 of 5
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Bottle Bank, Gateshead NE8 2AR, England
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Hilton Newcastle Gateshead
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Ranked #11 of 20 Hotels in Gateshead
A recent review
5 of 5 stars reviewed yesterday
Julie K
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1,622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We arrived at main reception on arrival and was greeted with exceptional service , we got a room with a balcony and great view of the river , had a great time in the executive lounge where the staff were very friendly and breakfast the next morning ... What can I say ... Exceptional :)))

Was this review helpful? Yes 1
York
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked and paid extra for the Executive room, with access to the Executive lounge. The initial room with a balcony was awful. It was the size a broom cupboard and the balcony was very poor, it was tiny, dirty and only had one chair on it ! We were moved at an extra cost to a bigger executive room,... More 

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manchester (uk)
Top Contributor
70 reviews 70 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check-in Checkin was quick and painless. The staff were helpfull and accommodating. Room. The room was clean and spacious with a balcony. There was a great view of the bridge. The executive lounge is big but is not on par with other lounges I have used. There is limited drinks and food. Breakfast The breakfast was very good the only... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Jasonr Many thanks for your recent review We always find feedback useful I am glad you enjoyed your stay and enjoyed the room and the Executive Lounge facilities I look forward to seeing you back in the hotel soon once again many thanks Kind Regards Martin Robinson General Robinson More 

Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

A fantastic hotel! We booked on laterooms.com for a super-king room and ended up with executive treatment and access to the exec lounge. We received free food and pop and champagne whilst in the lounge and it was a very high quality! The staff member (Jeanette) was lovely at helping us get settled in while we waited for our room... More 

Review collected in partnership with Hilton Hotels & Resorts

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Zoe M Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, especially your room and the Executive Lounge. I will certainly share your kind comments with Jeanette who is a great ambassador for the hotel!... More 

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I really didn't want to do this via tripadvisor, however having emailed the front of house manager two weeks ago, and still not having received a response, I really have no choice. We have stayed at the Newcastle Hilton 6 or 7 times over the last few years - so we are probably not one of their major customers, however... More 

Was this review helpful? Yes 4
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Helly66 , Many thanks for your review We take all our feedback very seriously to try and help us improve our service , Obviously we have not met your expectations in various aspects of your stay one of my senior team will be in contact with you soon to hopefully make this right . Kind Regards Martin Robinson General... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a HH Diamond member and have stayed at this property numerous times over the years. Tonight I have been allocated a room on 2nd floor, despite my preference being for high floor ( apparently this is only subject to availability!!!!). The noise from outside is loud- I am next to a plant room and I hear all of... More 

Was this review helpful? Yes 3
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Daniel H Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are always pleased to welcome back our loyal Hilton Honors guests and I know you have had previous correspondence with my Director of Operations regarding your stays at the hotel. I do note on your profile... More 

Sunderland, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Myself and my partner have stayed here twice, both times included access to the executive lounge. Rooms were both beautiful, second time our room was mixed up and we were given the wrong one, my partner told the staff at the desk and we were changed to the correct room immediately. Kath in the executive lounge is fab! She made... More 

Was this review helpful? Yes 1
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Melissa M Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you once again enjoyed your time at the hotel, especially the executive lounge and Kath, who is a great ambassador for the hotel. I do hope to have the opportunity of... More 

2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

My stay at the Hilton Gateshead was pleasant but could of been better, the staff were nice and attentive! The room service was over priced but the breakfast was good, the pancakes were superb! My room was nice enough but we had a sofa bed and a double bed and the sofa bed was not a sofa it was a... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Beckykemp Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead, even when it is not the kind of review we would like to have as feedback from our guests enable us to continually improve and exceed our standards. I was obviously sorry to learn of your experiences whilst at the... More 

Portsmouth, United Kingdom
Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a week and it is undoubtedly the best hotel I have ever stayed in. The staff are smart ,polite and helpful.The rooms are so clean you could almost eat off the floors. The food is 5 star. The cost of this hotel is very reasonable considering the very high standards it maintains. If your... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Andy M Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Martin Robinson... More 

Newcastle upon Tyne, United Kingdom
Top Contributor
98 reviews 98 reviews
8 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Went for my niece's baby shower and had a very pleasant afternoon tea in a comfortable, relaxed, clean and tidy atmosphere with a great view over the River Tyne and the quayside area. The staff were very attentative and the food was excellent with lots of variety. We had a selection of sandwiches, choice of fruit scones with jam, large... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear pafpafpaf0811 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your Afternoon Tea at the hotel and that you were well looked after. Please pass on my congratulations to your niece! I do hope to have the opportunity of being... More 

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