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All 20 Gateshead hotels

Hilton Newcastle Gateshead

4.0 of 5 Hotel   |   Bottle Bank, Gateshead NE8 2AR, England
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Ranked #10 of 20 Hotels in Gateshead
A recent review
4 of 5 stars reviewed yesterday
BumpkinWiltshire Wiltshire
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1,352 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wiltshire
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Newcastle is well worth a visit. Every taxi driver, shop assistant, waiter, bar person and most hotel staff were great and very friendly. The reception staff at the airport Hilton were great too - at 10.45pm! So why the bad attitude from the Gateshead reception staff? They really come across as if guests are an unwelcome inconvenience. We mentioned this... More

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ayrshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for September weekend and found it very relaxing, the spa was great. Very pleasant staff and very helpful. It is on a bit of a hill which can be a challenge when you are a bit intoxicated. All in all a pleasant experience.

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Birmingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Have stayed here many time over recent years although our last visit was three years ago. The staff were all very helpful and friendly but the hotel feels as if it has seen better days. We stayed (as usual and expense on the executive floor) it's is a shame that this now seems to mean the rowdy loudmouth floor. Drunks... More

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Whitehaven, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Many thanks to Martin Robinson the General Manager of this fine hotel , this was a special Birthday treat to my daughter , we got upgraded to the Executive suits , the staff were very friendly and helpful , especialy Jeanette who even ordered us a taxi , back very soon and thanks once again Martin for thanks for having... More

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Paul F Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive... More

Canberra, Australia
Top Contributor
223 reviews 223 reviews
35 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a typical Hilton. Nothing is included in the tariff and everything is expensive. We had trouble with the wifi (which is over priced) and did not get much service to get it fixed. Best thing about this hotel is the view of the bridge!

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

My room had obviously not been cleaned or vacuumed in a while. I found a clump of hair on the floor, along with dirt all over. Another clump of hair in the bathroom... When I contacted reception they told me the hotel was full, but they would request housekeeping clean it in the morning. Top that off with a squeaky... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Enjoyed spa day on Tuesday was lovely and chilled. Only thing wrong was we didn't get offered herbal tea on arrival and only towels were provided, no slippers or robes. Other wise it was lovely. Treatments were excellent and staff friendly.

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Crazyjc Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead. I will pass on your comments to the management team at Ocean Rooms Spa, as this is not managed by the hotel, but I am sure they will appreciate your kind comments. We look forward to hopefully welcoming you back... More

London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

No room WIFI unless you pay extra exhorbitant rate. when I pointed out that otherhotels offer this free as standard hence I never even thought of checking at booking I was told they had to pass on the extra cost as thy used a better system than usual. no hotel has to pass on extra costs it is discretionary in... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Margaret T Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations. We note your comments regarding internet charges and can clarify that complementary wifi is available in our public areas, as in... More

Camberley, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a one night stay this weekend gone. Very friendly staff on arrival and our room was lovely with a view over the river. Excellent cooked breakfast next morining too. One slight complaint was we felt the bathroom could have been cleaner, but that didn't spoil our stay. Would recommend!

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear SurreySunshineFamily Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed the majority of your time at the hotel, however, obviously disappointed to learn that certain aspects did not live up to your expectations. Please accept our sincere apologies for this... More

Newcastle
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here following my friends wedding. Staff were very professional and helpful nothing was too much trouble including serving drinks despite the bar being closed in the early hours. Rooms are spacious with great views across the river.

Was this review helpful? Yes 1
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Nwalker68 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive Office More

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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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