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Hilton Newcastle Gateshead

4.0 of 5
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Bottle Bank, Gateshead NE8 2AR, England
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Hilton Newcastle Gateshead
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Ranked #8 of 20 Hotels in Gateshead
A recent review
4 of 5 stars reviewed 2 days ago
Stevenlin1988 Newcastle upon Tyne, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Accrington, United Kingdom
1 review
2 of 5 stars Reviewed today NEW

Visited th Hilton, Gateshead this weekend and I feel very disappointed with the room and leisure centre. I was expecting river view roomm, only to be told on checking in that these rooms were already taken t Leisure centre changing rooms were dirty with high piles of dirty towels in the middle of the floor. Having to pay for car... More 

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1 review
1 of 5 stars Reviewed yesterday NEW

I live in Newcastle and advised my 80 year old grandmother and my aunt to stay in this hotel during their visit as I am a gym member there and have always had positive experiences in the hotel. We booked them a twin room and when they arrived, the "trainee receptionist" happily took their card details, yet took 15mins to... More 

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Newcastle upon Tyne, United Kingdom
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is good place to view quayside and I love the service in the special lunge, they provide tasty food and drinks, and if need any specific service, they will help you to solve the problem! If you need to buy anything at mid-night, there's a Tesco Extra 24hrs Open about 10 minutes walk !

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Stevenlin1988 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Martin Robinson General... More 

Liverpool, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here with my husband for our anniversary trip we booked an executive suite and were not disappointed Suite was great 2 showers a bathroom and seperate toilet.....staff very helpful....only downside was a couple using the exectutive suite amenities was asked to leave as they had a child this could have been handled in a less public way and saved... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Jean C, Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead, I was glad to hear that you enjoyed the majority of your stay and thank you for your kind words about out I am sure you can appreciate that a hotel of this size does get very busy, especially... More 

Northern Ireland
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was in the City working and stayed for one night. It really was the not the experience I had hoped it would be. On arrival , the reception looked stark and clinical with no atmosphere at all, yes it was large and spacious with a modern water feature but there was no ambience at all. There were 2 ladies... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear marian40 Thank you for taking the time to post a review following your recent visit to Hilton Newcastle Gateshead, even when it is not the kind of review we would like to have as feedback from our guests enable us to continually improve and exceed our standards. Please accept my sincere apologies and be assured that I view all... More 

Manchester, England, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel several times as it's my home town and we come to visit friends. I must admit when we came last in January it seemed as though standards had slipped a little, like no adequate supply of toiletries in the room. no facecloths etc. I am happy to say all is restored. The staff as... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Dennis Q Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you returned to the property and enjoyed your stay here, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind... More 

London, United Kingdom
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We got a 4th floor deluxe room overlooking R Tyne with excellent views through floor to ceiling windows. A large room (so why only a 4'6" double bed??) and spacious ensuite (but shower very weak). Swimming pool in lower floor and gowns provided - no need to walk through any public areas. You have to take the room towels though...... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear DavidFalk, Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel especially those river views, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind... More 

London
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I was at this hotel for 1 night to attend a meeting. It is next door to The Sage and has a nice view of the Tyne Bridge. The reception is very inviting where I was warmly welcomed and the rooms are clean and you can pay a premium to have a guaranteed view of the Tyne bridge. I had... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear andynaija, Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and I'll pass on your kind words regarding the staff here. I hope to have the opportunity of being able to welcome you back again... More 

Canterbury, United Kingdom
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here recently whilst in Gateshead for business, so the Hilton is ideally located. It's a comfortable 20 minutes stroll from the train station, and just over the high level bridge into Gateshead - but you might want to take the lower swing bridge if you are not too good with heights! The staff there were friendly and helpful,... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Geoff H Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Martin Robinson... More 

London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

A really curious hotel, this one. It gets a lot of things spectacularly right, but other things wrong. To start with, you enter a reception area which is plain and simple, but nonetheless large and attractive looking with a lot of water features. You genuinely do feel as if you've just arrived at a high-end hotel. Then you get your... More 

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Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Treguard Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I was delighted to hear that you enjoyed your time at the hotel, however I note your point regarding wifi at the hotel. Hilton have recently introduced standard complementary wifi for all HiltonHonors guests from Blue status upto... More 

Hotel Review Summarization

What travelers say

  • Very good(21)
  • Executive Lounge(20)
  • River view(8)
  • Car park(8)
  • Great location(8)
  • Executive room(7)
  • Great view(4)
  • Short walk(4)
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Bathroom (21)
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Pool/beach area (2)
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Other (83)

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Dining (10)
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Bathroom (2)
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Hotel & grounds (15)
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Pool/beach area (1)
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Other (1)
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