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Hilton Newcastle Gateshead

4.0 of 5 Bottle Bank, Gateshead NE8 2AR, England
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Hilton Newcastle Gateshead
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Hilton Newcastle Gateshead
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1,459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just returned from an amazing spa break here, we stayed one night at hotel, got one hour treatment at spa, enemies goody bag, bed and breakfast for £99 pp excellent value for money Room view was beautiful of the bridges, Central location ideal for shopping bars and restaurants Room was spacious and clean Spa treatment was top class and therapist... More 

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Lymm, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed here several times the location is fabulous make sure you ask for a river view room. We had dinner in the restaurant on the first night it was beautifully presented but did not taste quite as good as it looked. The breakfast chef was really helpful he made me a packed lunch because I told him I was... More 

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Noni H Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your most recent stay at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards... More 

Billingham England UK
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staying over night to visit metro arena. We have stayed before whilst visiting the metro arena, and would stay again. Saying that it is not the most impressive hilton I have stayed but pleasant. Only had breakfast which was excellent. All the hot food was fresh and well cooked, one of the best hotel breakfasts. The staff were very pleasant... More 

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear DickoM Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed the majority of your time at the hotel. We were however, obviously disappointed to learn that certain aspects did not live up to your expectations, please accept our sincere apologies... More 

Newcastle, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Diabolical food - cannot even cook a potato and food was cold. Such a disappointment and no excuses please! Even though it was a staff night out - there are absolutely not excuses for the poor standard of food served. Expensive drinks. Staff were friendly and helpful - difficult when so many complaints.

Was this review helpful? Yes 2
Sunderland, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

booked a spa break for my friends 60th birthday celebration,paid for 3xslippers and gowns only to be told they had no slippers left ,miraculously found them 15 minutes before we were due to leave bit of a waste of time then .thought we would have a lite lunch before we left dissappointing was a understatement 3 fish fingers as thin... More 

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Sunderland, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Had a fish finger sandwich for lunch £8.00. The fish fingers must have been Asda smart price or some other low budget brand and they were dreadful. We were expecting proper fresh fish what we got was some type of grey mashed up matter, they didn't even smell of fish and were tasteless. I don't mind paying this price for... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

My husband and i stayed at the Hilton Newcastle for a couple of nights as we were going to see Michael Buble and the day after Christmas shopping. We were greeted with a smile and checked in quickly, lovely room, warm and clean. Hotel restaurant was excellent, nice choice both for breakfast and dinner. Would definately stay there again and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear lorrainer673 Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive Office More 

London, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is just over the Tyne bridge on the Gateshead side of the river but the town centre is reachable by taxi or for the more adventurous by foot. Walking across the Tyne bridge is an experience, another option is to walk via the lower swing bridge. Check in was good, room had a view overlooking the swing bridge... More 

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Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear David C Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive... More 

Fife, United Kingdom
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Hilton in Gateshead on 22nd Nov 2014. Hotel was a 10 minute walk from the station and only 4 minutes walk from the Sage Arena where we were going to a concert. A great location for shops and places to eat and drink. The hotel itself was lovely, nice clean rooms and the housekeepers could not do... More 

Was this review helpful? Yes
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Lynn H Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. We are delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future. Kind regards Lindsey Executive... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed on my business travels at this hotel in December. I must say I would be furious if I was to pay for the standard that was offered. Tea dollies stained from previous guests. Tea ring marks all over the bedside tables - off putting since you have to sleep next to it! Long hair revealed in hairdryer bag.... More 

Was this review helpful? Yes
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review

Dear Jyakki Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead, even when it is not the kind of review we would like to have as feedback from our guests enable us to continually improve and exceed our standards. We have shared your comments regarding the cleanliness of your... More 

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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton
Hotel Style:
#3 Business Hotel in Gateshead
#3 Romantic Hotel in Gateshead
#4 Luxury Hotel in Gateshead
#6 Family Hotel in Gateshead

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