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All 20 Gateshead hotels

Ramada Encore Newcastle-Gateshead

3.0 of 5 Hotel   |   Hawks Road, Gateshead NE8 3AD, England
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Ranked #10 of 20 hotels in Gateshead
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
  • Reviews (581)
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581 people have reviewed this hotel

Traveler rating
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    261
    107
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Russian first
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English first
U.K.
Contributor
20 reviews 20 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

A pretty average hotel. Maybe one step up from a travellodge or inn. Rooms are pretty basic and the decor although its a fairly new hotel is starting to look tatty. Got a good deal through living social (£58 dbb) as we were going to the sage it was really handy, right next door. So great for the quayside but... More

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Stroud, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Staff very friendly. Food good. Room was a little noisy during the night due to air conditioning unit "kicking in" every hour or so. Television and telephone not working. This was reported on day 1 and was not sorted during our 3 day stay.

Review collected in partnership with Ramada

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Bradford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for a night out in Newcastle. The hotel was well located and it was only a short walk into the centre for us. We ate in the hotel - the food and the service were OK. We didn't bother booking breakfast as we weren't sure who would want it. The room was perfect for the one night... More

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Melrose, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the Ramada Encore in Newcastle Gateshead on 07.04,14 for a night as part of a living social deal, dinner included. On arrival offered to become a member of the hotel group reward scheme this offered a free bottle of water and a ginger snap as an inducement. Only later when we had been in our double room for... More

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Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review

Hi Thanks for the review. My sincere apologies that your experience was any less than satisfactory. I have been informed that there were some issues with F & B service on Monday night. I hope you can see from other TripAdvisor reviews that this was out of the ordinary and I hope it won't put you off staying with us... More

leamington spa
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here last year, midweek, but visited for the (Jazz Fest )weekend so encountered the Stag and Hen groups. However we were given a really quiet room and stayed away from the row of the bar and restaurant. However: TV remote not working. No big deal, went down and changed it.Then on our first down time found one of... More

Was this review helpful? Yes 3
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review

Hi Jim Thanks for the review. I'm sorry to hear that your second stay wasn't as good as your first. My apologies for all of the issues you describe. All of your points have been covered with the relevant Managers so that action can be taken. I hope you will give us another chance and if I can be of... More

Doncaster, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Nice staff looks good But room light not working' had to ask for kettle, breakfast just about OK. We went on a room and evening meal deal yet we could not use the main menu so we was offered a 2nd class meal. The hotel should have made this Clear a let down. But the staff are nice.

Review collected in partnership with Ramada

Was this review helpful? Yes
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review

Hi Wendy Thanks for the review. I'm really glad you found the team to be friendly but sorry to hear about the points you mention. The package I believe you stayed on usually gets very positive comments relating to quality and value so I'm sorry that this wasn't the case for yourself. I do hope you will stay with us... More

Bristol, United Kingdom
Top Contributor
130 reviews 130 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Part of a stag do for guys 30-40 years old. When I arrived at around 8pm on Friday night after work it was heaving, lots of stag/hen groups. Fine for me as we were going for that kind of thing, if I was with my family would probably turn straight back out again. Check in efficient and friendly, taxis turn... More

Was this review helpful? Yes
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review

Hi Thanks for the review. I'm glad you enjoyed your weekend but apologise that your stay wasn't totally perfect. Your comments are much appreciated and I hope to see you again soon. Regards Alastair More

scotland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Just back from a 2 night stay with my fiance and 19 month old daughter! We booked a family room this consisted of a small double bed and flip out sofa! The flip out sofa was horrendous every spring in the very thin mattress could be felt! I kneeled on it to open curtains and felt as though i had... More

Was this review helpful? Yes
Alastair R, Manager at Ramada Encore Newcastle-Gateshead, responded to this review

Thanks for the review. I'm sorry to hear the feedback on your stay. My sincere apologies that your stay was any less than satisfactory. Please feel free to contact me directly on dgm@encorenewcastlegateshead.co.uk and we can discuss further. Regards Alastair More

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Additional Information about Ramada Encore Newcastle-Gateshead

Address: Hawks Road, Gateshead NE8 3AD, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #10 of 20 hotels in Gateshead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Encore Newcastle-Gateshead 3*
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Amenities

Business Center with Internet Access
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