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Newcastle Gateshead Marriott Hotel MetroCentre

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MetroCentre, Gateshead NE11 9XF, England
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Newcastle Gateshead Marriott Hotel MetroCentre
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557 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Howden, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Mystery tour even the driver did not know where we were going. We ended our drive at Gateshead and saw the Marriott Hotel as we were passing and decided to stay the night. We could not have chosen better for our anniversary. The rooms were generous in size, vey clean and well looked after, the staff were exceptional from reception,... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Delighted that we were able to afford you a brilliant silver wedding break! I will pass on your comments to all the teams involved, we look forward to welcoming you back to the hotel soon Kind regards Ajith Kuriakose More 

Rothley, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We needed a place to stay in the North East for a long weekend, with easy access to Durham to visit family. We also planned a trip to the Beamish open air museum as ‘something different to do’. Having looked around online for ‘above budget’ accommodation, we came across the Marriott hotel near the Metro Centre in Gateshead, Newcastle. Having... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel and leaving a positive review of your experience. I am delighted that we met your expectations, and may have even gone above on some occasions. Please accept my sincere apologies for the state of the roads and the eco showerhead, your comments have been passed onto the maintenance department.... More 

Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stay here on a regular basis as we visit the local hospital and it is a 3 hour drive from home. Parking right outside, reception always helpful as are all staff, rooms clean and comfy. We usually stay on a Sunday when the main restaurant is closed but the food in the bar is lovely we have never had... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Sincerely appreciate your kind comments on the facilites, food and staff. I am glad we are convenient for your visits to the local area and meet your expectations every time. Look forward to your next visit Kind regards Ajith Kuriakose More 

Cumbria
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Good location within easy walking distance of the Metro Centre. The bedrooms are spacious and the bed comfortable with lovely bed linen and soft pillows. Everything from teas, coffee and biscuits are provided. The bathrooms well appointed with lovely big towels and toiletries are also provided. Great choice at breakfast just about everything you want from fresh fruits to full... More 

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Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Heather, Thank you for your continued custom and taking time to review your experience once again. Your fantastic feedback has been shared wih the rest of the team. If there was a little extra we could have done to earn an excellent rating, please contact me directly at the hotel. Warm regards Ajith Kuriakose More 

Buenos Aires, Argentina
Level Contributor
621 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
3 of 5 stars Reviewed 1 week ago

This Marriott its conveniently located just in front of the Gateshead Shopping block a few minutes away from an A1 highway access. The hotel offers what do you expect from a Marriott in the UK, excellent beds, good isolated rooms and decent amenities but lacks some others. The breakfast and the restaurant had limited selections in terms of food and... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for your time reviewing your recent experience at our hotel, positively commenting on the convenience to the A1 and MetroCentre, excellent beds, rooms and amenities. Your feedback regarding the selection and dining options have been passed to the relevant hotel teams. We look forward to your continued custom Kind regards Ajith Kuriakose More 

Montrose, United Kingdom
Level Contributor
143 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean room, and good size. Easy meal in bar in evening, good service, and food met my needs. Although the coleslaw extra I ordered was by far the worst I have ever had, but once scraped away I was happy with the meal Breakfast in the morning, nice set up, self service and very good selection plus can order... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for a positive review of your recent stay at the hotel. I am delighted that everything was to your expectations, albeit the coleslaw. Please rest assured that we have not had any other (coleslaw) related negative comment recently, and have passed you comment to the executive chef who will escalate it with our suppliers. We look... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A pretty decent hotel and only fifteen minutes from airport. The staff was more than friendly and polite. The gym (3 actually) was great to use and was free to guests. The breakfast was free and a regular English style breakfast. The cleaning staff I dealt with was very informative and friendly. The only slight downside was the mattresses. Had... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for your feedback and I am delighted you found us pleasant, the staff friendly and informative, and the facilities to your expectation. Please accept my apologies for the mattress in your room; please rest assured that all the bed stock in our hotel is planned to be changed and we are awaiting dates and details. I... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I have just driven back to London having stayed one night at the MetroCentre Marriot and if like me you are travelling by car you will be hard-pressed to find anything as good in the north-east. When I say "as good" I mean a combination of "PPLS" Price Property Location Service. These are the first 4 things I consider when... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for choosing our hotel on your recent visit to the area, and taking the time to review your experience on the Trip Advisor site. I am delighted that you found everything, albeit the check in experience, to your expectation and the room was as per your request to Mohammed. My sincere apologies for not being able... More 

Madeley, United Kingdom
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for one night on business - Room, food and service - couldn't have been better. I had a problem connecting to wi-fi - the staff soon fixed it, I had dinner bed an breakfast, the dinner & service was 10/10 Breakfast was taken at 0630 - I had an early start - it is unusual for hotels to... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Richard, Thank you for an excellent review of your recent experience. I am delighted we matched your expectations. Your recommendation goes a long way in recognising the efforts the team takes to deliver brilliant hospitality. We look forward to welcoming you in the near future Kind regards Ajith Kuriakose More 

manchester
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed as part of a large family group at the weekend. I stay in a lot of Marriotts and this is one of the better ones. It has the usual slightly dated decor, but more than makes up for that with excellent staff and service, very large rooms and a really good, warm pool (although the jacuzzi wasn't warmer... More 

Was this review helpful? Yes 1
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Joanne, Thank you for your custom as an Elite Platinum guest, and taking the time to review your recent experience at our hotel. Your comments have been shared with the hotel teams, as recognition for their hardwork, and above all genuine hospitality. The whirlpool is designed as an extension of the pool and the water maintained at the same... More 

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