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Newcastle Gateshead Marriott Hotel MetroCentre

4.0 of 5 MetroCentre, Gateshead NE11 9XF, England
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Certificate of Excellence 2014
Newcastle Gateshead Marriott Hotel MetroCentre
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Newcastle Gateshead Marriott Hotel MetroCentre
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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IanPunton
Contributor
17 reviews 17 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed for one night last weekend. Checking in was easy, the room was very nice, so there was no problem at all we were very happy. Breakfast was very disappointing, lots of waiting about for items at the hot table, the eggs were deep fried in about 3/4" of oil which meant they were swimming in fat which made... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear IanPunton, Thank you for your feedback following you recent stay at the hotel; please accept my apologies for the breakfast not being up to your expectations. Chef and his team are aware of this to ensure there is no recurrence. I have also asked the night team to be more vigilant and proactively manage any late night disturbance on... More 

hartlepool
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked a two night stay,as last time one night wasn't enough, I cannot find any negatives about this hotel, from the very welcoming staff on reception to the cleaner,( who said it was her first week) a special mention for Jimmy in the breakfast room,a lovely guy who made us feel very welcome, treated ourselves to a real canny afternoon... More 

Was this review helpful? Yes 1
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear franklinHartlepool, Thank you for another positive review following your two night stay on this occasion. Jimmy is an ambassador for the hotel and the brilliant Marriott service we strive to deliver. I am delighted you choose the afternoon tea and found it CANNY! Look forward to welcoming you back to the hotel. Kind regards Ajith Kuriakose More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed as we were attending a wedding. The rooms were well set out and the bed was huge and very comfortable! Personally I prefer something with a bit more character and history although the generic feel of the room in no way distracted from its comfort and cleanliness. Breakfast was buffet style and there was a good selection to... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Thank you for choosing to stay with us and review your experience on the TA site. I am glad you found everything to your expectation. We look forward to welcoming you back to the hotel in the near future. Warm regards Ajith Kuriakose More 

Harrogate, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Having visited many Marriott hotels this one is no exception. Clean, welcoming, charming front desk staff. Great room as spotless as ever. Sampled food and service on the evening of arrival and evening before departure and both times service terrible. Very long wait on 1st evening as apparently kitchen had mixed up orders and second evening even after 2 attempts... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear MichelleG1997, Thank you for your custom, and reviewing your recent stay experience on the TA website. Please accept my sincere apologies for our shortcomings with the food; rest assured this is completely out of character and I have asked our kitchen team to ensure no recurrence of the same. Your kind words of praise of the room and staff... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in the Marriott at Gateshead, metro centre at the end of January, whilst out on a shopping trip. The hotel was lovely and clean with comfy beds and spacious rooms, the only thing which didn't impress me was the view... Unfortunately I had the room with the view of the roof top of a different part of the... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Greenemz, Thank you for choosing us on your recent shopping trip; delighted that you found our rooms clean and spacious. Please accept my apologies for the unimpressive view. Do let me know directly of any planned visits, and I will certainly try and get you a higher floor room with a view of the retail park, subject to availability.... More 

Edinburgh
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Never stayed at a Marriot before as its a bit pricey for me, but i managed a good deal online through booking.com in advance and it was worth every penny. The hotel was right next to the huge Metrocentre (never experienced anything like it). Has every shop you need, sometimes more than one of the same! Room was a great... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Ramage12, Thank you for choosing to stay at the hotel on your recent visit to the area; appreciate your taking the time to share your experience on Trip Advisor. We actually have a whirlpool in the leisure centre and it is one of the most popular local leisure clubs with a good membership base. Your kind words of praise... More 

Lancashire UK
Contributor
12 reviews 12 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is in a few minutes walking distance of the Metro centre which was a big plus. The mattresses were really terrible! We changed rooms And although a teeny bit better thy were still really bad! Springs could be felt even with two lots of duvets on bed! Plus if u slept on the edge the mattress would just dip... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear GollMall, Thank you for choosing to stay at out hotel on your recent visit to Newcastle Gateshead. I was naturally concerned to hear about your hotel experience with breakfast andthe mattress. I am glad you found the staff, location and the leisure facilities to meet with your expectations. For an opportunity to restore your faith in the hotel kindly... More 

Newcastle upon Tyne, United Kingdom
Top Contributor
53 reviews 53 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited the leisure facilities and popped into the bar for a bite to eat. We chose the afternoon tea as it sounded tasty on the board, we weren't disappointed! The food was plentiful, sandwiches, coleslaw, crisps, a large warm scone each and 3 mini cakes each! The scones were delish, still warm and served with fresh strawberries, jam and cream!!!... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for taking the time to review your afternoon tea experience; the chefs and the bar team were extremely delighted to read your comments on Trip Advisor. We look forward to your custom; the Moet is being chilled, for your convenience on your next visit! Warm regards Ajith Kuriakose Director of Operations More 

Senior Contributor
41 reviews 41 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here as a stop gap to catching the ferry to Amsterdam. Arrived about 9 in the evening, while the bar looked busy the lobby was lovely and quiet. Reception staff were friendly and efficient. The room was gorgeous! Huge in size with a stunningly massive bath. We ordered room service which came after about 20 mins, again the server... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Chocschicken, Thank you for choosing our hotel as a stop gap on your way to Amsterdam! Delighted that you were impressed with the facilities, thank you for reviewing your experience on Trip Advisor. We look forward to your next holiday, and welcoming you back to the hotel. Warm regards Ajith Kuriakose Director of Operations More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night with hubby, shopped and dined at the metro centre then to the hotel for a change of clothing and more drinks, checking in was pretty quick and straight forward, the concierge Man (unsure of his name) was extremely friendly, couldn't do enough for us, very polite man. Then it was up to the room to... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Lolwal, Thank you for choosing to stay at the hotel on your recent visit to Newcastle Gateshead. I am delighted that everything met with your expectations; the rooms, amenities, bar and the breakfast. We look forward to welcoming you back in the near future. Warm Regards Ajith Kuriakose More 

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Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Address: MetroCentre, Gateshead NE11 9XF, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
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Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead
Hotel Style:
#2 Family Hotel in Gateshead
#3 Luxury Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#8 Business Hotel in Gateshead

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