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Newcastle Gateshead Marriott Hotel MetroCentre

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MetroCentre, Gateshead NE11 9XF, England
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1 room 1 guest
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Newcastle Gateshead Marriott Hotel MetroCentre
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bideford, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything about this hotel was professional.The rooms were large & well equipped & the cleaners did a great job.The staff were friendly & polite & the restaurant food was well presented & tasty.We were exceptionally well looked after by Walter and the staff there The only down side was the very pricey drinks at the bar.If they had been cheaper... More 

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Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 5 nights earlier in August, we chose this hotel both for convenience of location to the Airport, the A1 and it being beside the MetroCentre which is ideal for shopping and eating out etc. The Reception staff here were absolutely excellent, always helpful and polite, which i feel really helps to make your stay. Jess in particular... More 

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England
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights last month, part of my wife's birthday weekend so she could go shopping in the Metrocentre, 5 mins walk away (lucky me eh?). This was the fifth stay this year, but the first for leisure rather than family circumstances. The room was up to previous high standards; large, well appointed & comfortably furnished. Unlike some... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Graeme001, Thank you for your custom, and another brilliant review. I am delighted the team went way beyond your expectations on your recent visit. I have certainly passed your kind words of praise and encouragement to the entire hotel team. I look forward to personally welcoming you back to the area and hotel in the near future. Warm regards... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Brilliant hotel. Staff all very friendly. Stayed as part of a small team competing in The British Transplant Games and exceeded my expectations. Breakfast was spot on and the room was lovely. Thank you

Was this review helpful? Yes 1
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Lianne, Thank you for choosing our hotel on your recent visit to the area. I am glad you found us a fantastic hotel! Appreciate your taking the time to review your experence; we look forward to your next visit Warm regards Ajith Kuriakose Dir - Operations More 

bury
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although we did not arrive until after midnight, the reception from the hotel staff was one of the most welcoming and friendly we have had in quite a while from staff within the UK. They could not do enough for us, and greeted us so warmly that after a very long and tedious drive up the A1 we felt at... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Thank you for staying at the hotel, to attend the races. I am delightedt you found the staff welcoming, the facilities clean and a good size. I have passed your comment about the buffet to the chef and his team. Thank you for your custom and we look forward to welcoming you back. Kind regards Ajith Kuriakose More 

San Francisco
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, quiet, in good condition, good service, polite people working there, nice health spa with swimming pool closed to children late so you could actually swim. Very nice place. Room Service was prompt and good.

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Chelsea W, Operations Graduate at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Thank you for taking the time to post your review and for sharing your experience following your stay at the Newcastle Gateshead Marriott. The hotel is in a great location, next to the Metro Centre Shopping Centre. I am pleased to read your positive feedback, particularly that the staff and our leisure facilities. We look forward to welcoming you to... More 

Noordwijk, The Netherlands
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there on family trip home, staff supportive, friendly and welcoming. Was clean tidy, comfortable, Restaurant staff amazing especially David and the Duty Manager who was so nice and friendly, no effort was too small to make our stay comfortable. This is a well run establishment that will become a regular on our trips home.

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

It is great to read your review and thank you for sharing your experience in a forum such as TripAdvisor. It is always rewarding to receive such lovely comments and your kind words have been conveyed to the team. It is also pleasing to know that you will become a regular on your family trips home. Thank you again for... More 

Dunfermline, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i spent two night this week at this hotel firstly its a very nice hotel very well appointed next to the shops and metro centre the restaurant serves nice meal a bit on the pricey side though breakfast was lovely a good variety for full english to continental. The staff were all nice and pleasant the only thing that let... More 

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

We do appreciate you taking the time to post your review and for sharing your experience following your two-night stay at the Newcastle Gateshead Marriott. The hotel is in a great location, next to the Metro Centre Shopping Centre. I am pleased to read your positive feedback, particularly that the staff were all nice and pleasant. My sincere apologies for... More 

Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've just returned from a 5 night stay at the Marriott MetroCentre with a large group of children and families (>100 people) and am missing the most amazingly comfortable hotel bed I've ever slept in. Our group were in Newcastle / Gateshead for the British Transplant Games, a highlight of the year in the transplant unit at the Evelina London... More 

Was this review helpful? Yes 3
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Thank you for taking the time to post your review and I am so pleased you found the hotel to be ‘simply the best’. It is always encouraging to receive such positive comments. Your kind words have been passed to the team, particularly those you have mentioned individually and they will be rewarded for their great customer service. Thank you... More 

Yorkshire, United Kingdom
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here in July with my wife for a weekend away, we have stayed before so we knew what to expect. The staff are friendly the rooms are clean, the location is good with the Metro Centre over the road and Newcastle 10 minutes away for some great restaurants. Breakfast was nice and plentiful. Recomended :-)

Was this review helpful? Yes
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

It is great to read your review and I am pleased you enjoyed your weekend away. Your kind words have been conveyed to the team and we look forward to welcoming you back to the Newcastle Gateshead Marriott when your travels bring you back to the North East. Warmest regards Andrew Glover More 

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