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Newcastle Gateshead Marriott Hotel MetroCentre

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MetroCentre, Gateshead NE11 9XF, England
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Newcastle Gateshead Marriott Hotel MetroCentre
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573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kelso, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After staying at this hotel many times at around the same time of year we feel very much at home.Service is prompt and staff are very polite and helpful.The rooms very spacious and clean.It is nice to have access to the metro centre thanks to the traffic lights system. My only fault would be the beds, they are too soft... More 

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Many thanks for taking the time to post your review and for sharing your experience of the Newcastle Gateshead Marriott. It is always pleasing to receive such positive comments and I am delighted you had another great stay with us. I am sorry you had an issue with the bed being too soft and sincerely apologise for any inconvenience caused.... More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had a one night stay in this hotel and it made for a welcome change from some of the awful hotels I've stayed in this year. Very spacious, well decorated and clean rooms, with helpful, attentive and friendly staff. A nice restaurant and bar, where I had an enjoyable meal in the evening (although the service was a bit... More 

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

I am delighted you enjoyed your recent stay with us and the hotel met you expectations. It is always pleasing to receive such great comments in a forum such as TripAdvisor and your feedback has been passed to the team. There is no charge for WiFi in the Public areas of the hotel but there is a charge for Wifi... More 

Hertfordshire
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a little disappointed with some aspects of our stay at this hotel, bearing in mind the brand name, and the overall cost of staying here, but having said that, there were some aspects that were very good. Our disappointment comes from: 1. No refrigerator in our room - I am a diabetic and need to stire insulin in... More 

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Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

I do appreciate you taking the time to write your review and I am sorry some services did not meet your expectations. Please accept my sincere apologies for the issues you encountered and for any disappointment caused. There is a charge for Wifi in guest bedrooms but we do offer free Wifi in the public areas of the hotel. If... More 

Preston, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself needs a facelift, especially the rooms, they feel old and a bit tired. But you can't fault the quality, or the excellent service received on our visits here. Service, second to none, quality of food and drink good, atmosphere and ability to get some decent sleep....excellent. Another good night at the Marriot on 19/7. More pricey than... More 

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Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

It is great to read your review and we are delighted you had another good night’s stay at the Newcastle Gateshead Marriott. It is always encouraging to read such positive comments as our associates work extremely hard to deliver a great customer service. Thank you also for your valuable feedback on the condition of the hotel/bedrooms which will be escalated... More 

Keighley, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We always stop at the Marriott when in the area as I do alot business on Team Valley. The hotel is not as grand as many of the other Marriott hotels I stop in but it is comfortable and very clean. I think it could do with some modernisation as I agree with one of the other reviewers it is... More 

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Many thanks for sharing your experience in a forum such as TripAdvisor and I am glad you had a great stay. I am pleased you always choose to stay with us when you are in the area and your kind comments have been passed to the team. I sincerely apologise for the confusion with the inclusive Internet charge, your feedback... More 

Glasgow
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely fantastic stay, what an amazing experience. Myself and my boyfriend decided we would stay here rather than our usual budget chain hotel, the staff are really friendly and helpful, not one single complaint, hotel room was clean and huge, shower and bath were both excellent, free parking included and the breakfast was super tasty as well. As for the... More 

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Metrocentre, Executive Office at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Thank you so much for posting your review on TripAdvisor and we are delighted you had an amazing experience at the Newcastle Gateshead Marriott Hotel. It is always pleasing to receive such great comments and your kind words have been passed to the team. We look forward to welcoming you back to the hotel when your travels bring you back... More 

Estepona, Spain
Level Contributor
132 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here as my usual hotel; either the Gateshead Hilton or the Mal Maison, were not available due to graduation week. It's quite a way out from my office at Quorum Business Park but overall it is quite decent. The rooms are a bit dated with some furniture which would seem to be > 10 years old, not the... More 

Was this review helpful? Yes 1
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Guest, Thank you for reviewing our hotel and your experience following your recent stay. Your feedback is critical to us and we will escalate it to our owners and management. I am delighted everything else at the hotel was to your expectation. I hope to be able to welcome you back to the hotel in the near future Warm... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for just the one night but were immediately taken back by the friendliness of the staff particularly the concierge who is a credit to you. Knowing the metro centre roads were grid locked and taxis were a near impossibility he used his own car to ferry us to the metro arena as we were attending... More 

Was this review helpful? Yes 1
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear ImpartialAndy, Thank you for a fantastic review, following you recent stay at the hotel. I am extremely pleased with your comment on the friendliness of the staff, the breakfast and facilities.Tom, the concierge, in particular is a ambassador for not only the hotel but the Marriott brand as well; a person I am delighted to have on our team... More 

New Forest
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As previous reviews this hotel is very good, positioned just off A1, and a short walk across to Metro centre and all that has to offer !! Our 5th floor room was spacious and in really good order throughout, great bed and bathroom all good too. We did not have time to use pool or gym but given everything else's... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear jami mike, Thank you for a review of your experience at our hotel, following your recent stay. I am glad you found the location and facilities to your expectations. Internet is complimentary in the guest bedrooms to all Marriott rewards members and if you book through marriott.com, and in the lobby and outlets. I am sorry you had challenges... More 

Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent service from as soon as we arrived, a three night beak with my husband, daughter and her partner. Reception staff very polite and helpful, spoke to you each time you entered or left the hotel. Rooms spotless, very clean and smelt fresh. Everything you needed in the room, ice machine at the end of the corridor. Restaurant first class... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear debbie5015, Thank you for your kind words of praise and recommendation, through your review of our hotel, following your recent stay. I am delighted we were able to meet and exceed your expectations on this occasion. We look forward to welcoming you back to the hotel and local area in the near future. Kind regards Ajith Kuriakose More 

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