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Newcastle Gateshead Marriott Hotel MetroCentre

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MetroCentre, Gateshead NE11 9XF, England
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Newcastle Gateshead Marriott Hotel MetroCentre
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Newcastle Gateshead Marriott Hotel MetroCentre
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533 reviews from our community

Traveler rating
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    56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Superb hotel. We were given a very large twin bedded rooom, reasonable rate. Staff all very friendly and competent. Very good choice and quality at breakfast. Located right next to the metrocentre. And from there, five minutes on the train to Newcastle. Oh, and the pool was very good too.

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Andrew F, Thank you for reviewing your recent trip to the Marriott Metrocentre hotel; I am delighted we matched your expectations with our double-bed rooms, the pool, breakfast and hosts. I would appreciate if you would let me know, what more could have helped tick the 5th star in your review? This would help prepare us for your future... More 

Coventry, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Marriott recently whilst spending a couple of days in Newcastle. The facilities were excellent, we made full use of the swimming pool, sauna and whirlpool on offer. All were exceptionally clean and hygienic. The room was a good size with a comfortable bed and a great shower, just what you need after lo days of exploring.... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear lovethemusic16uk, Thank you for choosing to stay at our hotel on your recent visit, and sharing your experiences on the TA site. Delighted the leisure facilities, bedroom, staff service, breakfast and connections to the town were to your satisfaction. The team and I look forward to welcoming you to the hotel and area in the near future. Warm regards... More 

Heerhugowaard, The Netherlands
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here over the easter weekend this year and we had a nice stay, but we were somewhat disappointed. Check in went normal, luckily we had requested an early check in and our room was available upon arrival. We had booked a leisure rate which included free wifi in our room, yet when we came to the room we... More 

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Metrocentre, Executive Head Housekeeper at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Vincent O, Thank you for choosing to review your recent experience at the hotel on the TA site. Please accept my sincere apologies for the uncomfortable bed in your room; rest assured that your feedback has been passed onto the relevant team for action and to prevent any reccurence. I am pleased to confirm that Marriott have introduced complimentary... More 

Essex, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my husband and some other couples as we were on a trip from London for a friend's birthday. I am very fussy when it comes to hotels which drives my husband mad! I expect better than I have at home but with that homely and comfortable feel. That is exactly what I got. The room was... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Anniethetraveller, Thank you for your review and kind words of praise for the experience. The gentleman you mention maybe Tom, and I will pass on your recognition. I have passed your comments to all members of the hotel team, especially housekeeping who spare no efforts to keep a clean hotel..Please contact us in advance of your next stay, and... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Just stayed here for 3 nights check in excellent and room and housekeeping excellent. However we did eat on the first night and food was certainly not worth the price my chicken breast was full of red stringy bits which was not nice and salad was very poor 4 massive lettuce leaves is not a salad. Breakfast was nice but... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Tracey R, Thank you reviewing your trip experience, following hour recent visit to our hotel. Disappointed that we were unable to meet your expectations in the restaurant and bar; please rest assured I have passed your comments on to the relevant leaders so that they can ensure it was an isolated incident. The discretionary service charge is mentioned on... More 

Ayr, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel at the beginning of April while on a retail therapy trip to Metro Centre. Reception staff very friendly and efficient. Had requested early check in and room located near lifts and we got exactly what we asked for. The room was excellent large and very comfortable Must mention beds so comfortable with luxurious pillows exactly what... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear 968mary155, Glad your retail therapy and the stay at the hotel met with, and exceeded your expectations on the occasion. I have passed your comments on to the team, they are looking forward to your next stay. Let us know in advance, so we can keep prioritise your preferences. Warm Regards Ajith Kuriakose More 

Knott End-on-Sea, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff were extremely helpful at the check inn desk, we had booked on Expedia and it had said that we hadn't booked our daughter in when we had. We had then rang the hotel and was told this had been cancelled by Expedia, so we re booked over the phone at a slightly higher price. When we checked in... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear richard d, Thank you for choosing to review your recent experience at the hotel on the TA site. Please accept my sincere apologies for the uncomfortable bed in your room; rest assured that your feedback has been passed onto the relevant team for action and to prevent any reccurence. Aappreciate your words of praise for the check in hosts,... More 

hampshire uk
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ok great venue for shopping and nights out. You get to meet people from all over the world. Really great facilities and staff. You have got to try shopping in the Metro centre there is nothing you cannot find in that place. I did not eat in the hotel so i cannot comment on that

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear ppking, Aappreciate your taking the time to review your recent stay with us. I am delighted that you found the facilities and staff great and found time to meet global travellers and go shopping. We hope to welcome you back to the hotel in the near future Warm regards Ajith Kuriakose Director of Operations More 

Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was the lucky one to get The wild west themed room! I was laughing the whole time and couldnt believe i was sleeping in a carriage. The theme is noticeable in the smallest details which take u to the west. Bullet Marks in THE bathroom door which says prison... Wooden floors, Indians staring at u , etc ! seeing... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Stefanie Z, Thank you for taking the time to review your recent "Wild West" experience at the hotel. Please acept my apologies for the mattress and the lack of an outlet near the bed; these were unintentional omissions, keeping true to the theme in the room. We look forward to welcoming you back, and maybe you can review our... More 

Darlington, United Kingdom
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a good deal to stay over the weekend, as well as treating my family to a day out. Initially we were not too impressed with the outside of the building, but inside it was just amazing! Must be one of the best kept secrets of the north! We stayed in a 2 Queen bedded room, and it was really... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Medicalcouple, Thank you for choosing to stay at the hotel on your recent weekend break. I am delighted we were able to meet and exceed your expectations; from your review it looks like you thoroughly enjoyed your stay and maybe managed some retail therapy as well? I will pass on your comments to the hotel team, all who played... More 

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