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Newcastle Gateshead Marriott Hotel MetroCentre

4.0 of 5 MetroCentre, Gateshead NE11 9XF, England
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Certificate of Excellence 2014
Newcastle Gateshead Marriott Hotel MetroCentre
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Newcastle Gateshead Marriott Hotel MetroCentre
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503 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staying here is a absolute pleasure staff can't do enough ,rooms are great nice and roomy with all amenities .only problem i had was bar menu as I'm a fussy eater but staff noticed now will cook anything i ask for if they can thankyou marriott .back again in a week can't wait

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Mumbai
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I moved in to the Gateshead Marriott Metrocentre after staying for 6 months at a beautiful apartment overlooking the Gateshead Quay near the Millennium Bridge. I was apprehensive & thought I would miss the space & luxury of my apartment - but I was wrong. The hotel has a very spacious room. There was a double bed with a sofa... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear floyd_g23, Thank you for taking the time to review your great experience at the hotel; we are thrilled to have met with your expectations. Thank you for your kind words of praise and will pass them to the team in the hotel. We look forward to your continued custom. Warm regards Ajith Kuriakose More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Check in took about 10 minutes as there was only one women on staff at 6pm. When I got to the roll I sat on the bed and instantly sank about a full foot. Must be a soft bed I thought! Bathroom is spacious and so is bedroom. Shower head is not powerful enough so you find yourself standing very... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Micheal, Thank you for yor feedback, following your recent stay at our hotel. Please accept my sincere apologies for the inconvenience caused; rest assured it is completely out of character for the hotel and I am investigating the issues. May I request that you contact me directly at the hotel at your conveniience, so that I have the opportunity... More 

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 4 nights in Jan 2015, had 3 other rooms booked for colleagues . 1st room i was given the mattress on both beds was completely shot, 2nd room was not much better. Speaking to my colleagues they all said the same. Not good for a 4 star hotel, clearly needed replacing as beds were very old. Other than that... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Muzmund, Thank you for taking the time to review our hotel on the TA site following your recent stay. I was naturally concerned to hear about the beds, please accept my apologies for any inconvenience to you and your group. Albeit the beds, I am delighted you were impressed with the hotel facilities. Please contact me directly prior to... More 

Modesto, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was very convenient. And walking distance to large mall. Staff very friendly. They went out if their way to help me. Are at their bar on main floor. Very friendly staff there as well. I loved the hotel.

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear SRB58, Many thanks for your invaluable time, reviewing the hotel after you recent stay. I am glad it was convenient for the mall, hope you managed some shopping! Your feedback will be shared with the team in the hotel and we look forward to welcoming you back to the hotel in the near future. Warm regards Ajith Kuriakose Director... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had gone for a wedding to Newcastle where I stayed in the hotel . Good rooms very comfortable, helpful and friendly staff .. Good value for money The breakfast spread was impressive, well stocked and good taste . The staff are really good and always smiling which makes one fell welcomed

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Harsh2408, Thank you for reviewing our hotel following your recent stay. I am delighted you found the hotel good value for money and you were impressed by the breakfast and the staff. We hope your travels bring you back to the area soon, so that we may welcome you back to the hotel. Warm regards Ajith Kuriakose More 

Yorkshire
Top Contributor
53 reviews 53 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Marriott hotel is the best I have ever stayed at any where in the world. The greeting was warm & sincere, I asked for 2 queen beds at check in & this request was fulfilled without a problem. The check in staff offered lots of information on the local area & how to reach the main Newcastle highlights. The... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Tigbox C, Thank you for posting a brilliant review of your experience at our hotel. We look forward to hosting you in the near future. Warm regards Ajith Kuriakose More 

Newcastle upon Tyne, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

stayed here several times and each and everyone has been brilliant had a few problems with rooms and no hot water i was moved within minutes to a more superior room!! The reception staff literally bend over backwards for you. I have never felt so relaxed and comfortable in a hotel. Spa in amazing breakfast is unreal i went with... More 

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Lisa A, Thank you for reviewing our hotel on TripAdvisor. Delighted that you had a great time and enjoyed the facilities. Sorry to hear about your initial trouble with the heating, please rest assured it was a one off occurence. We look forward to welcoming you and your daughter back to the hotel in the near future. Warm regards... More 

Washington, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Marriott New Year's Eve and attended the gala evening. The food , entertainment and disco were great and we even had a piper to bring in 2015. To add an extra touch bacon sandwiches were served at 1am. The staff worked so hard to ensure everyone had a fabulous night and the DJ took time out... More 

Was this review helpful? Yes
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Tracey P, Delighted that you had a brilliant time with us over the New Year, attending the gala and staying overnight. Wishing you have a great year ahead and look forward to welcoming you back this year! Warm regards Ajith Kuriakose More 

Manchester
Top Contributor
57 reviews 57 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another lovely stay at this friendly hotel. We have stayed here many times. Staff are helpful and friendly, rooms are always spotless, bar is expensive!.i would recommend to anyone, very convenient for going up into fabulous Northumberland, plus Metro Centre on the doorstep.

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Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Judyjude9, Many thanks for your positive feedback. We are currently reviewing our menus and will take your comment about the prices on board; please rest assured our prices are in line with similar competition in the area. Look forward to welcoming you back to the area and the hotel. Warm regards Ajith Kuriakose More 

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Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Address: MetroCentre, Gateshead NE11 9XF, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
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Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead
Hotel Style:
#2 Family Hotel in Gateshead
#3 Luxury Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#8 Business Hotel in Gateshead

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