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Urban Hotel Grantham

Certificate of Excellence
Swingbridge Road, Grantham NG31 7XT, England (Formerly Ramada Grantham)
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413 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
  • All months
    (413)
  • Mar-May only
    (114)
  • Jun-Aug only
    (122)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (109)
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Ely, England, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Tired and generally missing the quality of 4star. We knew on arrival that all was not well with the hotel by the amount of weeds in the shrub beds that are higher than the shrubs! The area around the hotel was very uneven with totally uncared for paving slabs that were uneven a very dangerous in places. The staff were... More 

Was this review helpful? Yes 1
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback and also for your kind words for our staff. Your points mentioned are well noted and has been passed on to the relevant departments for further improvement. It is with these comments we can improve the overall quality of hotel & service. Apologies you did not enjoy the food in our... More 

Lincoln, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The lesure facilities at the urban are really good, small pool but very good, sauna, steam and jacuzzi are brilliant, there is also a fair sized gym. The pool and pool side are very clean, as are the changing rooms. Friendly staff, couldn't ask for more

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback and your comments regarding our leisure facilities. We hope to welcome you soon Again!! Kind Regards, Amitabh Bradoo More 

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Cannot fault any of the facilities. Location of hotel ideal for A1. Also Grantham town centre. All staff friendly and welcoming and accommodating. Can recommend this hotel from all aspects (ie bar, restaurant, leisure facilities etc.) Would be better if there was a lift for guest use to access upstairs rooms.

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback, it was a pleasure to know you enjoyed your stay . we hope to welcome you back soon again. Your Point regarding the lift is noted. Thanking You, Kind Regards, Amitabh Bradoo More 

Worcestershire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I had emailed them prior to my stay, that my sister was staying their the day before her wedding and I had organised a room for her and her husband the night of their wedding and this was a secret and to keep it so (It was part of a bigger surprise package that I had planned for her, a... More 

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. Apologies that you had clear miscommunication and confusion issues during your stay. Regarding your refund I have already sent you an email if not already refunded , please email me directly : gm@urbanhotelgrantham.co.uk so we can resolve your issues at the earliest. Once Again Apologies for the inconvenience caused. Kind Regards,... More 

Scunthorpe, United Kingdom
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

A Fantastic hotel with outstanding rooms which are very high quality and also excellent fitness facilities. Excellent for business and leisure. The restaurant meal in evening is outstanding aswell for a very sensible price. The Staff service is very professional. Will certainly stay here again.

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. It was a pleasure to know that you enjoyed your stay here at the URBAN HOTEL. We hope to welcome you soon again!!! Kind Regards, AMITABH BRADOO More 

Doncaster, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Recently stayed for one night as a living social deal of all inclusive. Stayed in room 130. Check in was fast and smooth but we were the only guests checking in. The room was ok a bit dated but comfortable. The bathroom was very tired though with holes drilled in to the tiles and refilled. In the bathroom was a... More 

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. It is with these that we can improve the overall quality and service of the hotel. Apologies you did not enjoy your stay. Thank you for mentioning this to our receptionist who did offer yourself to speak to our DM which you had politely declined. This was one of the reasons... More 

Canterbury, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my husband have stayed many times we enjoy the setting the fact we get use of spa and the breakfast is amazing the best buffet breakfast hot and tasty. I have reccomended to friends and a couple we no just stayed and said how lovely it was. Definitely a lovely stay here

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. It was a pleasure to know that you enjoyed your stay here at the URBAN. We hope to see you soon Again!!! Kind Regards, Amitabh Bradoo More 

Newcastle upon Tyne, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel at around 9.30 and checked in. Arrived at my room but the pillows were missing and someone had been lying on one side of the bed. Lady at reception had that taken care of. (Oh tried to call the hotel on the way there - no answer, and this happened on 2 other occasions - you... More 

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. Your points have been well noted and will be used for further improvement in the areas highlighted. The heads of the departments are making that change of immediate effect, so as not to disappoint our customers. Once Again, thank you very much for your feedback and we hope you would use... More 

Minehead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for 4 nights. Huge Bed, First Class Meals, Very Clean and a Swimming Pool (although it was not very big) There was also free Wi-Fi which worked very quickly. The staff were all very helpful, at all times. Would go back.

Was this review helpful? Yes 1
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, thank you very much for your feedback. It was a pleasure to know that you enjoyed your stay at the URBAN. We look forward to welcome you soon Again!!! Kind Regards, Amitabh Bradoo More 

Nottingham, United Kingdom
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Relative stayed and was full of compliments of the massive bed. We visited and had a meal in the restaurant. It opens at 6 but there is a little bar and seating area so you can wait. There was a wedding going on while we were there and at 1 point as we waited until 6 and it looked like... More 

Was this review helpful? Yes
Amitabh B, General Manager at Urban Hotel Grantham, responded to this review

Dear Guest, Thank you very much for your feedback. Thank you also for the points you have mentioned in your feedback which will be taken into consideration regarding cash machine or an extra terminal & cashback. We look forward to welcome you soon Again!! Kind Regards, Amitabh Bradoo More 

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